Die to an emergency elsewhere, it looked like we would have to reschedule my appointment. However when my issue suddenly became urgent, Jeff and Jeremy came right over and took care of things efficiently and courteously. They went above and beyond to make sure everything was taken care of.
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Even though my initial appointment had to be delayed due to an emergency elsewhere, Jeff was very responsive. He identified the problem right away and explained everything to me. He found a solution that entailed less cutting into my drywall, and saved me some $$. He and Jeremy were great to work with.
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Contacted Jeff Lane, owner, and explained a situation I was having with my 28 year old hot water heater that had been leaking. I had considered using Home Depot, but after speaking to Jeff, I realized my best option was using his services. He had his tech, Don, out to my house the next day. Don ran into a few snags due to how the original water heater had been installed by the builder. Jeff called to explain what Don had run into and got my approval to proceed with the work as well as on the revised quote to insure everything was addressed. A few of the issues Don ran into were that the gas line shut off valve was not easily accessible and the humidifier and ice maker in the kitchen had been tied into the water line attached to the water heater. Don repositioned the gas shut off valve, replaced the shut off valves for each water line and tapped into the sump pump in case of any future leaks. He made everything easily accessible. Everything was brought up to code and a thorough job was done. Don cleaned up after the work and now we have a new water heater. Thanks for your attention to detail and remaining in contact with me until the job was completed.
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Jeff and his crew were knowledgeable, courteous and respectful of our property. They arrived on time and did not stop for a break until the job was completed. They cleaned up when they were finished, even taking away the branches from a dead bush they had to remove. They made a stressful situation much easier to deal with. Highly recommend this group of hard-working individuals!
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We needed to replace our sewer line. Jeff and his crew are knowledgeable and professional. They arrived at 8:30 and did not stop, even for a break, until the job was completed. We were very impressed how efficient and respectful they were of our property. We used the trenchless method and if it were not for the small, approximately 3' x 5', dirt patch near the street you never would know we had any work done. Highly recommend using King Rooter and Plumbing!
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AMAZING CUSTOMER SERVICE, very KNOWLEDGEABLE, and COMPETITIVE PRICING! I first found King Rooter & Plumbing on Home Advisor and noted their many and high ratings! i received a call right away and they were VERY QUICK to help me out, EVEN IN A TIME CRUNCH. I needed an estimate on repairing an offset that was discovered in my house inspection by the buyer. Jeff provided an estimate on the same day and also was able to talk me through the options and process. While i chose not to hire (instead asked the buyer to fix), I 110% RECOMMEND!
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We needed to have our sewer line jetted to remove sludge and grease. Jeff took care of the problem quickly and efficiently, and he provided a scope video to show the condition of the sewer line after jetting. Very professional and courteous service. Price extremely fair. We couldn't ask for more. Thank you!
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Called King Rooter & Plumbing, LLC (KR&P LLC) to provide an estimate on a spigot repair and/or possible change out. Cliff arrived, assessed the issue and within ten minutes he knew what needed to be done and stated an estimated price. We had received three other estimates and KR&P LLC was one of the lowest bids as they weren't trying to up-sell their services or products. Cliff was honest, forthright and very knowledgable. After discussing the process and price, we gave Cliff permission to move forward with repair. Cliff obtained the parts needed and within an hour the spigot was repaired. We are very pleased with Cliff's professionalism, exceptional customer service and honest pricing. In the future we will be calling King Rooter & Plumbing LLC for all our plumbing needs.
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