Your serviceman, Josh S, came to service my Mitsubishi units yesterday. He was very professional, obviously knew exactly what he was doing and did it well. He was thorough, really cleaning the units. He was most considerate of my bird flock, using only water in their area, as they are very susceptible to fumes. He gave me feedback on a new unit too.. My units were working well but today seem to be even better. I want him to service them next time needed.
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My home is 24 years old and my Heat Pump System definitely needed to be replaced. I did a lot of research to find the system that I wanted and how I wanted it installed. I contacted several companies for a quote with my specific requirements. ONLY Kellam answered all my questions and ONLY Kellam made recommendations for improving upon my request. The install team showed up ready to work and cared about my home as they removed the old and installed the new. My first Electric Bill, a full 30 day cycle after receiving the new systems, was 1/2 the smallest bill I have seen in the last 5 years. The Kellam Team even submitted my registration and warranty paperwork and even provided the paperwork to submit for a rebate from the electrical company. I have dealt with a lot of contractors in the last 23 years and Kellam Mechanical is by far the best team I have ever worked with.
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my air went and they came out right away. he diagnosed the problem and even took pictures to find it where the leak is. he put refrigerant in and will get back with me on price of fixing the leak. he didn't have the cover up for his shoes so he took his shoes off. he was very respectful. I would call them again.
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Two years ago our large air conditioning unit for our downstairs went out right in the middle of the summer. Thankfully, we had an annual contract with Kellam Mechanical, which is particularly helpful when it seems like everyone is having problems with their air conditioners. They came out and installed a new unit the next day. We recently relocated to Florida, but are renting our Va. Beach house out for the summer. We just had people from Canada check in, and our this time our upstairs air conditioner unit quit working. I called Kellam Mechanical, frantic, as that was the week that Virginia Beach had 100 temperatures. They were booked solid for a week. But once again, realizing our desperation, Kellam came through in a pinch, and had their guys out the very next day to install a new unit for us! As an aside, during their semi-annual inspection, they told us that the unit probably wouldn't last much longer, but we were hoping to get one more summer out of it. Everyone at Kellam Mechanical is professional, extremely knowledgeable, and their level of customer service is absolutely top notch! I highly recommend Kellam Mechanical to EVERYONE for their heating and air conditioning needs. Also, be sure to get an annual contract - it is very cost-effective, and their techs come out twice a year to take a look at all your air conditioning and heating components, check air filters, etc. I HIGHLY recommend Kellam Mechanical!!
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We had a contract with Dominion for our heat pumps and our water heater. When our heat pump stopped coolong we called them. We had to pay Dominion $50 for the service call. They sent out someone from a company I had never hear of. The service tech said we had two leaks and 0 Freon. He then left and said he would have to turn the service order in to be approved. They left us with no air conditioning in the 90 degree hear. Two days later they said it was denied because the unit was too old. We have been paying on this contract for over a year, just to find out our unit was not even eligible! We called Kellam Mechanical and they came out in a timely manner. The unit was NOT empty of Freon. There were no leaks. A filter was missing that caused a buildup of oil and created a stricture so that the Freon was not flowing as it should be. Everything was fixed and we have a cool house again. I would definitely call Kellam from now on. The service tech was friendly, courteous and kept us informed of each step he needed to take and what the cost would be.
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Josh S. responded to an "emergency" service call for my AC unit today. He quickly and thoroughly diagnosed the issue and resolved. In no time, he had my AC unit up and running again. He also took time to explain the issue, probable cause and solution. Josh is knowledgeable, professional and an outstanding technician. I am extremely pleased with my service experience. Thank you, Josh!
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Kellam Mechanical is by far one of the best companies we've had the pleasure to work with. My parents were having problems with their relatively new AC unit and more than one company was unable to fix it. Several friends recommended Kellam Mechanical and I can honestly say, they are the BEST group of people we've ever worked with. Their technicians were very knowledgable, able to not only diagnose the problem that multiple other groups were unable to fix but also explain how to maintain the system. John and Adam spent almost 2 hours fixing the problem and because the system was under warranty, they didn't charge my parents! That meant more to me than I can say. Knowing that my parents home is cool and they have a company they can trust is priceless. Honesty and excellence in service and technical skill are what the gentlemen at Kellam Mechanical built their company on. They are our go to company for as long as we live in Hampton Roads.
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Our experience with Kellam Mechanical has been excellent! We have been customers of theirs for years. Our technician Josh, is a super star! He is a master at problem solving, and on every call he goes above and beyond! In fact we consider Josh as part of our family. We take advantage of their yearly maintenance program, highly recommend it. They installed a tankless water heater, did an awesome job with the entire install. They installed the Ultravation whole house air cleaner on to our system 3.5 years ago, we love it! Just recently Josh recommended the Laundry Pro. I had my doubts but I trusted Josh so I thought we would give it a try. The product is amazing. Bottom line this company is professional, on time and they exceed expectations!
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After years of aggravating experiences with a home owners' warranty program, Kellam Mechanical was recommended to me, when my 1913 home's furnace went out AGAIN! Monty was sent to the rescue, and got us up and running and a year later - the furnace is still going strong. (The Home Warranty got 'dumped'!) This spring, our water heater gave up the ghost . . . and Kellam sent Josh to diagnose the damage and recommend a solution. Prompt, courteous, friendly and tidy . . . he and Asher installed a new, efficient water heater in no time. I would recommend Kellam HIGHLY. When they fix something . . . it's fixed. They are not 'just put a bandaid on it' people . . . and our money is always well-spent. Thanks, Kellam. - the Kinsers
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Thomas was friendly, efficient and knowledgeable. He arrived on time, put out a red carpet mat at my entrance door, slipped on some red shoe protectors and as they say, you have only once to make a first impression! He did it! He listened intently to my explanation of my problem, diagnosed the ac system, gave me an estimate and time line . Ordered the parts, which someone from KM delivered, and repairs were completed before noon. This is my second experience with Thomas as he also replaced a water heater at my place of business a few weeks ago. BTW, Lisa took my service calls, and was very friendly and accommodating in scheduling an appointment convenient to my schedule. Everyone gets 5 Stars from me :o) Thank you all, Ron Shank
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