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By Kay G. on 03/18/16
Richard was our representative from JDP. He was initially very informative and personable and compassionate about my hot water heater issue. Justin Dorsey got him to my house earlier than planned which was impressive. Richard worked diligently while at my home howe...
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Richard was our representative from JDP. He was initially very informative and personable and compassionate about my hot water heater issue. Justin Dorsey got him to my house earlier than planned which was impressive. Richard worked diligently while at my home however, he had to leave to get a replacement unit (66g) at the distributor. He advised he would be gone 1-1 1/2 hrs. He was gone for close to 3 hrs and I finally called due to concern of his whereabouts. He called me after I spoke with an office rep. He advised that unfortunately there was not a replaceable unit of the same size being made anymore. He was trying to obtain the information as to what to do to assist me with my under warranty unit. He conveyed the information to me and we decided which unit to bring back for installation. He also conveyed the information as to what I needed to do to get a refund from the h/w heater manufacturer A.O. Smith due to the replacement unit being smaller. I thought Richard did an excellent job considering all that HE had to go through to find out something that he was obviously not aware of. He also had to make several changes upon installation of the new unit because of the size difference. He certainly earned his money for this job! I do feel since Justin Dorsey Plumbing deals with this particular product so frequently that they should have known that size unit had been discontinued and informed the representative. Maybe he could have spent less time finding out information that could have been conveyed by the office reps and possibly sped up his time involved.
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By Travis L. on 03/17/16
Richard was knowledgeable and courteous. When I got up in the morning my water heater was leaking, I called Justin Dorsey Plumbing and they were able to come out and install a new water heater that same day.

By Deb D. on 03/16/16
Richard of Justin Dorsey Plumbing was very professional, knowledgeable and courteous. When I made the appointment I was given an exact time, not a window of 4 hours like some companies. Richard was early to the appointment which was great for me. He said if he was ...
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Richard of Justin Dorsey Plumbing was very professional, knowledgeable and courteous. When I made the appointment I was given an exact time, not a window of 4 hours like some companies. Richard was early to the appointment which was great for me. He said if he was too early, he would just sit in his truck and wait. I don't know any companies where the tech would say that. I called in the morning and my appointment was that afternoon. Richard was servicing my gas water heater as I have sold my home. He was making sure everything on it was up to code. He quickly found one thing that needed repaired. Richard had the parts with him and quickly had the repair done in a quality fashion. If I wasn't moving to FL I would be a customer of Justin Dorsey Plumbing for life! They are better than any other plumbing company I've had before. I highly recommend them.
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By Dan M. on 03/14/16
Trinity came out on a Sunday to help mom get her well water working again. Mom said he was very courteous and made quick work of her diagnosis and repair. Great job, Thank you!

By Paula S. on 03/10/16
Richard came out & repaired our pluming issue. He was very professional and answered all our questions. I would recommend Dorsey pluming to anyone.

By jeff d. on 03/09/16
Very professional technician. 4 stars!

By Judy B. on 03/06/16
I was very pleased with the help from Trinity at Justin Dorsey Plumbing. He was very polite and picked up my Sun. paper from the gate before coming in. He found the problem with my pump right away and explained everything to me. He stayed to be sure my pump would c...
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I was very pleased with the help from Trinity at Justin Dorsey Plumbing. He was very polite and picked up my Sun. paper from the gate before coming in. He found the problem with my pump right away and explained everything to me. He stayed to be sure my pump would continue to run and left his number in case it should stop again and explained what the next step would be.
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By David S. on 02/23/16
Richard from Dorsey Plumbing was professional and pleasant. He did a great job

By Joe D. on 02/17/16
Thomas ***** was very helpful even though it was late Saturday night and Sunday when work was completed.

By Pam K. on 02/12/16
Richard was prompt, courteous and patiently answered all of our questions even though it was late on a cold, snowy evening. We would highly recommend Richard and Dorsey Plumbing.

By W. Neil N. D. on 02/10/16
Richard installed a new water heater for me. He was prompt, well informed and professional.

By Sharon A. on 02/05/16
Very satisfied with both the technician and the customer service. Have not received the results ftom the water test yet so inable to comment on the overall outcome at this time. Will say so far so good.

By christina m b. on 02/02/16
I called yesterday for service at 4:45 and they offered to send someone out before the end of the day! I wasn't even home so chose an apt time this morning. Eugene was polite, kind, professional and capable. He had to try several different approaches for my pesky p...
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I called yesterday for service at 4:45 and they offered to send someone out before the end of the day! I wasn't even home so chose an apt time this morning. Eugene was polite, kind, professional and capable. He had to try several different approaches for my pesky problem but eventually fixed the issue after talking me through each step and answering the many questions I had. Should I ever need plumbing help again, they will be getting my call. Thanks Eugene! Go Colts!
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By Katiri E. on 02/02/16
We have been using Justin Dorsey as a company for our needs for over a year. We have had many concerns and called them for more than 4 separate issues this year. We have always had a prompt same day response to our needs. Michael has done wonderful work in our home...
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We have been using Justin Dorsey as a company for our needs for over a year. We have had many concerns and called them for more than 4 separate issues this year. We have always had a prompt same day response to our needs. Michael has done wonderful work in our home. We have always been very pleased with their work and how they go above and beyond to not only please the customer, but do the best job possible. We will continue to use this company.
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By Nicole T. on 02/01/16
Everything was great. I wish I would of been contacted before the work was done because I just felt the price was way to much. I had to use a local plummer last year for the same issue and it only cost me $146.

By Stephen W. on 01/30/16
The whole process ran smoothly. Thomas arrived on time, quickly diagnosed the problem, and got us back to normal. I recommend them and will be using them in the future, if needed.

By Dandee W. on 01/30/16
On time. Professional and courteous. This is our second time using this company. Both jobs exceeded our expectations. Technician cleaned as he worked and paid attention to detail. Will always call Justin Dorsey for any future jobs.

By Craig T. on 01/28/16
1. I felt the quality of the work was professional and well done. 2. Ron was very pleasant and explained things very well. He is a skilled plumber and good sales person as well. 3. He worked hard without requiring assistance from the homeowner. He did not smoke on...
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1. I felt the quality of the work was professional and well done. 2. Ron was very pleasant and explained things very well. He is a skilled plumber and good sales person as well. 3. He worked hard without requiring assistance from the homeowner. He did not smoke on the job site. 4. Room for improvement: I feel that the option of re-plumbing and using a regular 50 water tank should have been brought up earlier in our discussions -- something the plumber could have thought through offered. 5. Room for improvement: I felt that the quoting process at the start, after confirming the choice for service should involve a guaranteed price quote in house. Price book should be kept up to date with all units involved so what is quoted and verified in the book, is the price. Thank you for a professional plumbing job!
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By Steve B. on 01/27/16
Richard and Doreen were excellent. I will call with future business as needed.

By Linda R. on 01/25/16
I needed someone who knows about wells and pumps. This Company was the one! He was right on time,checked out everything,then took the time to explain everything that I need to know. I will be calling this Company from now on. I was impressed and felt that the Hones...
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I needed someone who knows about wells and pumps. This Company was the one! He was right on time,checked out everything,then took the time to explain everything that I need to know. I will be calling this Company from now on. I was impressed and felt that the Honesty here was 100%. Thank You Very Much, ***** ******
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