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By GISELE L. on 06/15/19
Need an explanation of how to operate hot water heater and put dryer back in place.

By GISELE L. on 06/15/19
Need explanation on how to use and care for water heater.

By IVAN B. on 06/15/19
Very professional.The technician were quite knowledgeable and very courteous at the same time. Quite satisfied with the cleanliness and quality of their work. I highly recommend this company.

By BILL W. on 06/15/19
Waiting for the estimate to correct items from the annual review

By SPENCER G. on 06/15/19
Great to get options with brands and price points

By ANITA S. on 06/14/19
The company is great.I am hoping this finally works

By BENJAMIN D. on 06/14/19
I specifically asked that My existing thermostat be left untouched and they installed a new one anyways. I had a Honeywell smart thermostat that appears compatible with my new AC yet the tech installed a generic one regardless. Not happy that I need to spend time h...
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I specifically asked that My existing thermostat be left untouched and they installed a new one anyways. I had a Honeywell smart thermostat that appears compatible with my new AC yet the tech installed a generic one regardless. Not happy that I need to spend time hooking up the old one after dropping $6,000. What gives?
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By LAWRENCE M. on 06/14/19
Got a call to say they could be there early which was great. Everyone was pleasant and professional. Great service!

By VIVIAN G. on 06/14/19
Scott was very efficient and professional. Great service!

By DAVID D. on 06/14/19
Original appointment was made 2 days prior to receiving a call from Matt a few minutes prior to technicians arrival only to be told that technician was to busy to come on date scheduled for a tune up and was rescheduled for same by Matt on a Sunday and than receive...
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Original appointment was made 2 days prior to receiving a call from Matt a few minutes prior to technicians arrival only to be told that technician was to busy to come on date scheduled for a tune up and was rescheduled for same by Matt on a Sunday and than received a call on Sunday to be told that tuneups arent completed on Sundays and was rescheduled for a monday whereby the homeowner had to miss time off from work to have the service completed on a day that I not wanted because of work schedule aavailabilityBegin typing here...
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By LAWRENCE F. on 06/13/19
I will recomend you

By CHARLIE K. on 06/13/19
Thank you for getting our unit back up And running

By SUSAN M. on 06/13/19
Everyone worked really hard to solve my air conditioner problem.

By DAVID D. on 06/13/19
Daniel was very skilled and did a great job.

By PATRICE D. on 06/13/19
Eric is an asset to your company. Gentleman! You should be proud to have him as your employee.

By SAL C. on 06/12/19
To whom it may concern, I filled out the survey feedback form already and have listed details in the comments section. We've received 4 or 5 more survey requests. Please stop sending them. Below are the notes that I included in the comments section of the surv...
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To whom it may concern, I filled out the survey feedback form already and have listed details in the comments section. We've received 4 or 5 more survey requests. Please stop sending them. Below are the notes that I included in the comments section of the survey form. ///////////////////////////// Mold smell still present after Cleanout service by Jupiter Tequesta. Our Info : Sal & Valerie Ceraulo (561) 722 – 0252 // 4090 121st Ter. N., Royal Palm Beach, FL 33411 Sal@Universallandscapefl.com Jupiter – Tequesta Air Conditioning Comment form notes. NOT HAPPY & Here's why : We were supposed to have the air conditioner's coils cleaned on one of our units - was done. Was supposed to clean out 5 of the air vents on that system (we have 2 systems). Was done. Was supposed to be treated & sanitized for mold / mildew smell - was NOT done properly. The 2 guys were very kind and courteous who did the job. They did not have the job description with them , they had a completely different invoice with no mention of SANITIZING the duct system when they were done. Salesman's invoice 11619 , with the entire job description filled. Worker's invoice 12330 they were going off of, did not have written in to "blow out drain line", "clean & Sanitize & re-install vents" "Sanitize entire system". Worker's invoice only had "5 drops duct cleaning & air cleaning" written for their instruction. Can provide copies of this . The problem : We hired Jupiter - Tequesta because of a mold buildup on the coils on our a.c. unit and because of the smell whenever that air unit turned on. When the job was finished, the worker told us we didn't have spray paid for but he did it anyway. We didn't say anything because we did smell the spray when the unit was first turned on that night. The 2nd night, the smell was back, not as strong, but it is still present. //////// We called and Jupiter-Tequesta set up for someone to come out and inspect this past Saturday between 10 & 12 am. No one called that morning & by noon I called. Somehow our appointment was cancelled at the office & someone would be at our home between 1 & 3. They came out at 3 pm. . Jaquis I believe is his name. Nice young man. He smelled the odor in the a.c. when it was on, and re-scheduled for our system to be re-cleaned on Friday, June 21st in the afternoon, this month. /////// This morning, Monday, I get a call from one of your techs that they are in our driveway and can they inspect our system. I said "no one told us you were coming out." He didn't understand it either and told him to have the office call us. Office called and said they need him to inspect our system to make sure that they can re-clean our system. He's a manager with the authority to make that decision. So - our whole saturday was wasted for nothing for the tech your company did send. Was a no - show between 10 & 12, didn't get to us til 3pm. - threw off our day - and today, this morning, we find out we waited around for someone who was NOT EVEN QUALIFIED TO AUTHORIZE THE RE-CLEANING - and GET RID OF THE MOLD SMELL THAT IS STILL THERE ! No, not happy with the service at this point. Hoping we're not going to have a problem getting the company to sanitize the system and get rid of the mold. ///////// Additional note on comments from tech on Saturday. Said we may need new air ducts because of their age. To note : we had this similar problem with the mildew smell when that a.c. unit came on about 1 1/2 to 2 years ago. At that time we replaced the unit. As soon as we did that - the smell went away. No problem with the air ducts then & don't expect there to be a problem now. //// The salesman showed us the mold buildup on the coils, so if SANITIZED properly, we don't expect to have a problem. As mentioned, the worker's who performed the job did not have the words "SANITIZE THE ENTIRE SYSTEM" - on their differently numbered invoice. Only "Clean" the system. Again - they said we didn't pay for it, but they sprayed anyway. /////// Would appreciate anyone at Jupiter - Tequesta looking into this and helping out. Now, this afternoon another tech, who is supposed to be qualified is coming for a 2nd inspection to see if Jupiter-Tequesta will re-do the job. /// Tech came out, smelled the mildew & noted that the job wasn’t done as it should have been and is re-scheduling right now for Friday the 21st of June to re-do.
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By LEN S. on 06/12/19
It's a pleasure dealing with your company. I find hat everyone I speak with is very knowledgeable and patient with explaining any problem to me. Than you, Len Stanger

By CHERYL C. on 06/12/19
I have a couple of questions for Don regarding the installation. 1. Could it have been installed over the area above the closet, so it would not have been sticking out of the wall? 2. To allow air to pass between the 2 bedrooms, could an air vent be placed over ...
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I have a couple of questions for Don regarding the installation. 1. Could it have been installed over the area above the closet, so it would not have been sticking out of the wall? 2. To allow air to pass between the 2 bedrooms, could an air vent be placed over the closet, which connects to the bathroom, and then another vent that connects from bathroom to the next bedroom? Thank you, Cheryl
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By DENISE J. on 06/12/19
Technician is an asset to your company.

By RICH V. on 06/12/19
James did a great job. Very professional and thorough.
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Select any employee to see all their reviews.

BRIAN A
Rating:
305 total reviews!
JOSE P
Rating:
271 total reviews!
Erik H
Customer Service Rep.
Rating:Just Launched
Devan E
Customer Service Rep.
1 Year
Rating:Just Launched
WENDELL P
Rating:
(192 total reviews)
JIMMY A
Rating:
(187 total reviews)

* Total number of reviews and star-ratings are based on data collected during the time period Jupiter-Tequesta has been using the ReviewBuzz system and may not directly match the data found on each public review site.

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Customer service is always a top priority at Jupiter-Tequesta. Our BBB Membership A+ rating is like a badge of honor as we continuously strive to provide the best experience for our clients.

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Chris S has a 5-Star rating and leads the company in total reviews, making this pro a ReviewBuzz Rockstar!
44 total reviews
By LAURA B. on 06/06/19
Excellent Electrician! Would highly recommend. Gets it done right the first time.

By JEFF B. on 05/28/19
Chris did a great job and was easy to work with.

By RICHARD L. on 05/22/19
Super nice and knowlegable and efficient. Really appreciated.

By LAURA B. on 05/17/19
Excellent serviceman. Represents your company well.

By ELONA L. on 05/08/19
Estimate extremely high for replacing smoke detectors. Will not be using your company or recommended for electrical work.

By JOY L. on 05/02/19
I can always count on you to come when scheduled and take care of any problem

By MATTHEW H. on 05/02/19
Both Chris and Karl were extremely professional, friendly, knowledgeable and very efficient! Chris has down work on my house before and has alway been very honest and upfront and has done a great job every time! Both gentlemen did an great job! Thank you

By LUKE B. on 05/01/19
Both men were well prepared, professional and worked like dogs up in a hot attic.

By RICHARD H. on 04/15/19
Work was left undone because sprinkler pump was not accessible. This will require either an additional contractor or I will need to reconnect the pump, that was disappointing. We were also told copper wiring from pump was exposed, however after the electrician le...
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Work was left undone because sprinkler pump was not accessible. This will require either an additional contractor or I will need to reconnect the pump, that was disappointing. We were also told copper wiring from pump was exposed, however after the electrician left, we examined it closely and it was insulated with a copper colored insulation.
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By JOHN L. on 03/22/19
Your rep,Chris,called to let me know he was in route and arrived when expected. Understood what we were trying to accomplish and made sure the information needed was accurate and complete. I would highly recommend Jupiter-Tequesta and their team to anyone needing t...
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Your rep,Chris,called to let me know he was in route and arrived when expected. Understood what we were trying to accomplish and made sure the information needed was accurate and complete. I would highly recommend Jupiter-Tequesta and their team to anyone needing the services they offer. John Loyacano
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By LISA MATTIACE T. on 03/19/19
Chris was great! Job was completed quickly and efficiently, and he answered all my questions!

By CHRIS G. on 02/27/19
Chris was prompt, knowledgeable, professional and courteous. He was honest about what needs to be done.

By DAVID H. on 02/20/19
Excellent service call

By MATTHEW H. on 02/05/19
Chris came out and did an estimate today and as always very professional! This is the second job Chris has done on my home and I would recommend him to everyone I know! Like I said he is very professional, knowledgeable and explains everything that he is doing and why.

By WALTER CARMEN R. on 01/29/19
I found Wendell and Chris extremely knowledgeable as well as resourceful. Our project was a little daunting but they approached it with care and resourcefulness and were never dismayed. Thank you.

By KELLY P. on 01/18/19
The telephone staff was courteous and helpful in setting up the appointments. Chris (the electrician who came out to the house) explained what type of work was needed, the detailed cost estimate, and completed all work on time. He was very knowledgeable, addresse...
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The telephone staff was courteous and helpful in setting up the appointments. Chris (the electrician who came out to the house) explained what type of work was needed, the detailed cost estimate, and completed all work on time. He was very knowledgeable, addressed our concerns, and explained what would make the most sense for our home. We would definitely use your company again because of Chris, his level of expertise and professionalism is an asset to your company.
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By DOUGLAS C. on 01/03/19
Chris was extremely helpful.

By BOB M. on 12/28/18
horrible experience. took 4 visits. Chris the last salesman knew his stuff. On the 3rd visit, I was told I needed to order the part from Home Depot....which I did. It cost $128. When Chris showed up....he informed me it was the wrong switch. He has the r...
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horrible experience. took 4 visits. Chris the last salesman knew his stuff. On the 3rd visit, I was told I needed to order the part from Home Depot....which I did. It cost $128. When Chris showed up....he informed me it was the wrong switch. He has the right switch on the truck. So I spent $128 for no reason and delayed the project another week. I let Chris keep the wrong switch....since I have no need for it. 1st couple of visits were no good because they did not have the right ladder. Which is crazy. Chris has 2 different ladders. This was so simple....and it took over 2 months.
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By LESLIE M. on 12/21/18
Great service, thanks for coming on short notice before Christmas!

By JANIS P. on 12/21/18
My appointment was at 8 am, and Chris called to let me know he was 10 minutes away. He arrived on time! He installed two ceiling fans and fixed one of my switches. Great customer service.
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