We had a Mini-Split cooling and heating system installed by Joyce .The installation was done very professionally with attention to keeping our home clean of debris. The field Techs did a great job of explaining the functions on the units and we were very pleased with their workmanship and knowledge. We highly recommend Joyce for all your cooling and heating needs.
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Right away I got a very good vibe from the office personnel who answered my call and answered all my questions. This is clearly not a company in need of customers as they are booked up to more than two weeks out and scheduled me accordingly, but promised they would make every possible effort to fit me in if an opening became available. I didn't hold out much hope and figured they were just trying to sound sympathetic to my plight. One day later out of nowhere I received a call from one of the secretaries informing me they had found an opening they could squeeze me in for. The day before when I spoke with a couple of the secretaries I couldn't help but notice how sincere they sounded that they understood my situation and how much they wanted to try to help. The crew that showed up to install the boiler and water heater were outstanding. Led by their leader Dan Breault, from the moment they arrived they were all business and appeared to move along in warp speed. They all remained busy throughout the installations and never took a break, not even for a moment. They did an outstanding job with the installation despite some obstacles they had to work around. They never complained and couldn't perform the project fast enough. I'd hire them again and even be willing to pay more than market rate if necessary to obtain their services for any more projects that need to be performed. They were extremely polite, professional and perfectionist in every aspect of the installations, which included detailed measurements and fitting and adjustments of a myriad of different sized pipes. They cleaned up afterwards and offered tips for good maintenance and follow up care. I couldn't have been any more impressed.
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Right away I got a very good vibe from the office personnel who answered my call and answered all my questions. This is clearly not a company in need of customers as they are booked up to more than two weeks out and scheduled me accordingly, but promised they would make every possible effort to fit me in if an opening became available. I didn't hold out much hope and figured they were just trying to sound sympathetic to my plight. One day later out of nowhere I received a call from one of the secretaries informing me they had found an opening they could squeeze me in for. The day before when I spoke with a couple of the secretaries I couldn't help but notice how sincere they sounded that they understood my situation and how much they wanted to try to help. The crew that showed up to install the boiler and water heater were outstanding. Led by their leader Dan Breault, from the moment they arrived they were all business and appeared to move along in warp speed. They all remained busy throughout the installations and never took a break, not even for a moment. They did an outstanding job with the installation despite some obstacles they had to work around. They never complained and couldn't perform the project fast enough. I'd hire them again and even be willing to pay more than market rate if necessary to obtain their services for any more projects that need to be performed. They were extremely polite, professional and perfectionist in every aspect of the installations, which included detailed measurements and fitting and adjustments of a myriad of different sized pipes. They cleaned up afterwards and offered tips for good maintenance and follow up care. I couldn't have been any more impressed.
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Nick came out to service our tankless water heater and heat pump/furnace. He was prompt, knowledgeable, thorough, and very personable. He quickly diagnosed an issue we were having with our humidification system and answered all of my questions. He was Covid conscience and wore a mask the entire time. Joyce installed our system years ago and has kept it in top shape since. Nick is yet another example of the great team they have assembled all the way from the front office through installation and service.
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Technician Nick C. came out to do a general maintenance event and came upon some unforeseen issues causing him unable to complete right away. Nick notified and explained everything to us and ensured he and other resources would return before EOD with needed resources to fix the issue, to which Nick and Joyce C&H did. Although being down for a few hours was not optimal, Nick did a great job handling the situation and he and Joyce C&H followed though with no up-charges to us.
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