Jason was great! He came to our house to give us an estimate on a mini split. He thoroughly explained the product and also talked about other products, but did not try to sell us something we didn't need. He arrived on time and entered our house with gloves, a mask and shoe covers on. He was very respectful.
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When our hot water heater went out, the first company that we called was Joyce Cooling & Heating since their sticker was on our tank. Right away the receptionist had me on the phone with the owner, Tony Joyce. Tony was extremely friendly, helpful and gave us lots of information on their products and prices. We checked a few prices online and decided that we would call Tony back to schedule an appointment because he was so pleasant to deal with and not at all pushy. We were able to get an installation appointment the following morning. The guys that came out were right on time, friendly, installed the unit quickly and cleaned everything up before leaving. Unfortunately, they replaced our 50 gallon heater with a 40 gallon rather than trading it out for an identical size. My husband called Tony the following day and he agreed to swap out the heater with one of comparable size to our previous unit with only the cost difference in the tank. It took some time to get the installers back out, but again, the guys came out at the stated time and swapped out the unit quickly and everything is working just fine. Its our understanding that a typical install unit is a 40 gallon tank. We should probably have specified that we had a 50 gallon tank when we called originally and the original install guys should have noticed that what they were putting in was not an in-kind swap. Is anyone at fault...who knows? What we do know is that everyone that we dealt with from the receptionist to the second installers and everyone inbetween was very friendly and we have hot water!
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We have used Joyce Cooling and Heating to replace our water tank and for repairs/service on our boiler and have always been so happy! This summer we decided to get central air- it was a no brainer that we wanted Joyce to install it. This is the tour third day with our new a/c and we absolutely love it! Everyone from Joyce Cooling and Heating is always professional and knowledgeable. We really can’t say enough good things about them.
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Joyce Cooling & Heating installed our Mitsubishi Ductless Split Heat Pump in August 2015. The system and the service we received was excellent. The installation was superb and the technicians were very friendly and professional. The units we had installed were installed in the perfect locations which is a credit to the installers experience and desire to do the job correctly. They managed to find the most optimal way to mount our indoor units with minimal impact to the aesthetics of our home and run the required piping and electric flawlessly. I could not have been happier with their service. I highly recommend Joyce Cooling & Heating.
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Everyone from the first phone call to the service technician were helpful and professional Part of the reason I have decided to have the company install the new system is because my first impression of the employees Very good for the company I know I will not be disappointed when the job is completed! Linda Nielsen
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