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By Danny R. on 11/26/18
Just wanted to take a moment and share my appreciation for Joyce Cooling & Heating. I called just a few days before Thanksgiving and though they were busy, they managed to put me on an on call type of appt. I was nervous about when they’d get to me but I called a...
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Just wanted to take a moment and share my appreciation for Joyce Cooling & Heating. I called just a few days before Thanksgiving and though they were busy, they managed to put me on an on call type of appt. I was nervous about when they’d get to me but I called and spoke to Michelle and she made sure to keep me in the loop. She gave me an approximate time and let me know when Alex was ready as there was an issue contacting me. Alex arrived. He was able to quickly diagnose the problem and though his job is fairly technical, he made it a point to explain it in terms that I could understand. The first thing that Alex did was he attempted to fix the problem without replacing the parts. But once he tested it, it was very apparent that the parts would need to be replaced. He explained that since it was the day before thanksgiving it wouldn’t be until Monday before the parts could be ordered. Even so he offered to get us some space heaters in the interim, luckily, we already had them. He said he’d reach out on Monday morning but I expected it wouldn’t be until Tuesday or Wednesday before we’d hear back. Monday morning came and Alex reached out. He let me know that he’d have the part today and that he would do everything he could to get to us as soon as possible. A few short hours later he called and let me know that he was available and he came in. Replaced the parts and made sure everything was running prior to him leaving. He also checked to make sure our thermostat was working because he found a wiring issue with our dampeners. Now are house’s heating is working better than it did when we moved in. I’m looking forward to see how it positively impacts our heating bill. Thank you Alex Deschenes, Michelle Dalton and Joyce Cooling & Heating.
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By Douglas p B. on 11/26/18
Excellent

By Gail M. on 11/21/18
Superior customer service start to finish every time we call. Crew is exceptional. Have had major work done by them and they are wonderful. Five stars and beyond.

By Gail M. on 11/21/18
The entire staff at Joyce Cooling & Heating are the best of the best! I can’t possibly say enough about them all. They go above and beyond. We recommend them without hesitation.

By Christine L. on 11/21/18
Josh was polite, professional and did a very thorough job. I will definitely call Joyce again for service.

By Michelle W. on 11/21/18
Tony Dipietro was great! Very personable and efficient! Would use Joyce Cooling & Heating again!

By Carl M. on 11/19/18
Jim and his partner were great with our install. Very professional, efficient, and tidy (including use of drop-cloths throughout house). Our salesman Shaun was also a pleasure to work with. Very pleased with Joyce Heating and Cooling.

By Carolyn M. B. on 11/19/18
Firstly, I would like to say that I was very impressed with the service, and communication with Joyce Cooling System. The initial install was on time, and with both men Jim and Biscuit very cognizant of keeping my house clean, and with little upheaval. They kept me...
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Firstly, I would like to say that I was very impressed with the service, and communication with Joyce Cooling System. The initial install was on time, and with both men Jim and Biscuit very cognizant of keeping my house clean, and with little upheaval. They kept me posted of ongoing developments, took their shoes off every time one of them had to go outside, and return inside. They were quick, informative, pleasant. Every piece of furniture that could be moved, they moved. Everything was returned to the original order. There seemed to be a minor problem with some wiring, they found it, and retired. I truthfully cannot speak too highly about them, they were a pleasure to have in the house, and added their brand of humor, because my room mate is English, and loved the fact that ‘Biscuit’ had his very English nickname. Who doesn’t love an English Biscuit or Cookie. Fast Forward to calling Joyce Cooling and Heating a few days later, because of concerns with the temp and fan blowing cool air. My concerns were dealt with honestly, and with empathy, and Joyce sent out Nick immediately. He agreed with the concern, and felt that they should replace a circuit board, before looking at anything else. Again, very helpful, And empathic. A circuit board was ordered, and within a few days Josh and Jared came to replace the board. Once again, very polite, caring and worked diligently to replace board without too much hassle. It worked! Board replaced was good, and the heat finally worked well. I love the system, and I would also like to add that the Customer Service from head office, from these 5 technicians, and the quality of the work done was extroadinary. Even with a small problem, the company showed that they wanted to resolve all my issues and concerns, and that they did. Thank you very much for your heating/Cooling unit, and the quality of your Customer Service. Absolutely Superb!
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By Ed T. on 11/11/18
(no comment)

By Mr. S. on 11/10/18
Mitchell P. from Joyce Cooling & heating was very personable, knowledgeable and above all Professional. Thank you for installing our new furnace, answering all my questions and cleaning up after the install... Great job...

By Tim S. on 11/08/18
We've had Joyce Cooling & Heating out a handful of times over the past two years since purchasing our home to address concerns with our (very old), increasingly malfunctioning boiler. This year, the time finally came to necessitate replacement, and in spite of an e...
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We've had Joyce Cooling & Heating out a handful of times over the past two years since purchasing our home to address concerns with our (very old), increasingly malfunctioning boiler. This year, the time finally came to necessitate replacement, and in spite of an extended period of available scheduling dates, the entire staff with Joyce couldn't have been more attentive or helpful. From our first visit (this year) that brought the unwelcome news to the completed installation, along with everything in between, the process was made clear to us and the delivery of service was second to none. I was internally concerned yesterday during the installation process, as the age of our home, our original unit, and the additional work needed to see the process through to completion properly necessitated additional work that I hadn't anticipated. I was worried that these changes would significantly increase the amount I'd planned to spend on this investment. However, when the time came to pay, I was handed a bill that reflected, to the penny, the exact quote I'd been given several weeks prior. The ease through which the team at Joyce led us through this difficult process, paired with their adherence to the quote we'd been offered well in advance, will see us returning to Joyce for any future needs, and I will offer a high recommendation to anyone I know who may find themselves seeking out similar services in the future.
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By Shannon k. on 11/07/18
Very professional. The unit is beautiful...for a boiler. They went over everything with me and left absolutely to mess. Very thorough. Would definetly choose them again.

By Eric j. on 11/06/18
We have used Joyce cooling and heating two times in just a little over a year. They replaced our gas heating unit and ac at our condo and today they replaced and converted our old oil unit to gas at our primary residence. Both times they were professional, knowledg...
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We have used Joyce cooling and heating two times in just a little over a year. They replaced our gas heating unit and ac at our condo and today they replaced and converted our old oil unit to gas at our primary residence. Both times they were professional, knowledgeable and friendly. A special mention to Dan T and Pat for today’s work. They had a long day and never stopped until the job was done. They took the time at the end of the job to explain exactly what they did and how to use the new thermostat. The company offers several payment plans including a 1 year no interest plan that we took advantage of both times. Overall working with Joyce was a pleasant experience and they will be getting any future jobs that may come up.
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By Joyce D. on 11/05/18
A tech named Harry smith and his crew just installed a humidifier on my dads furnace. I have to say they did a fabulous job. Very very polite and understanding my father is elderly and needs instruction. Harry and his crew were above and beyond. Thank you

By Ron C. on 11/02/18
Both Josh and Tony were very professional and friendly, explaining in detail what was completed for work. They finished the work in a timely manner and very courteous.

By Ron C. on 11/02/18
Both Josh and Tony were very professional and friendly, explaining in detail what was completed for work. They finished the work in a timely manner and very courteous.

By Peter L. on 10/31/18
Dan and his helper did a fine neat job. Boiler is working as it should..no issues. Type of employees one wants on their team! THANK YOU

By Brian D. on 10/30/18
Joyce is a pleasure to do business with, I recommend them to friends, family, co-workers, etc. Recently had a technician (Josh) install a blower motor in my furnace.. Was thorough with his explanation and a wealth of knowledge. Have used Joyce for yearly mainten...
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Joyce is a pleasure to do business with, I recommend them to friends, family, co-workers, etc. Recently had a technician (Josh) install a blower motor in my furnace.. Was thorough with his explanation and a wealth of knowledge. Have used Joyce for yearly maintenance and repairs and they always exceed expectations. Great company.
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By Cynthia B. on 10/27/18
From the estimate with Jason to the installation with Tim, Joyce Heating and Cooling did a fantastic job. I called several companies for estimates and Joyce responded immediately and clearly. Knowing that I have the quality of Lennox backed by the largest supplie...
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From the estimate with Jason to the installation with Tim, Joyce Heating and Cooling did a fantastic job. I called several companies for estimates and Joyce responded immediately and clearly. Knowing that I have the quality of Lennox backed by the largest supplier of Lennox on the east coast gives me peace of mine. Additionally Tim and his crew did a great job putting in the new system, addressing our concerns and needs, and cleaning up afterwards - all in a timely fashion. I found Joyce through the Costco program and Costco doesn't put up with poor service - which is why Joyce Heating and Cooling provides their service!
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By Michael J. "Jerry" R. on 10/22/18
Tyren T. of Joyce Cooling & Heating arrived during the time the company scheduled to service our air conditioning system and immediately went about his work. He was thorough but quick. When he checked the compressor he also cleaned it out, which we consider grea...
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Tyren T. of Joyce Cooling & Heating arrived during the time the company scheduled to service our air conditioning system and immediately went about his work. He was thorough but quick. When he checked the compressor he also cleaned it out, which we consider great service. We would like him to come service our unit next year again since we have an annual service contract with Joyce Cooling & Heating. Josh S. and a co-worker of Joyce Cooling & Heating arrived during his scheduled time and completed the boiler maintenance quickly and efficiently. He was polite and business-like. He is welcome to come service our boiler and air conditioner next time as we have service contracts for both.
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