I have used Joyce services on several occasions ranging from a major installation to routine maintenance. To date, I have never been disappointed. Tony D. provided service today to both a/c units (old/new) in my home. He was on-time and called before arriving. He was friendly, professional and knowledgeable. He did not hesitate to look at the older system. He explained what he found on the units and took the time to clean the work site before leaving. I have never had to worry with Joyce on the job and would not hesitate to call them down the road.
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Joyce came out and installed a four unit Mini-Split Ventless Lennox system, and although they were challenged with the way the installation needed to be designed, they did a great job adapting to the limitations my house has with installing this type of solution. The units are installed professionally, the lines look good outside the home, and it works as advertised so far. Price estimate stayed the same, and I would recommend them for complex installs again.
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Tony has been to our home 3 times now for preventative maintenance for our heating and a/c. He is well versed in his field, friendly and explained everything that made sense. He was very helpful in doing the maintenance and then providing more support when we had a more indepth issue. When he came back this time he asked how our previous issue was, which I was surprised he remembered. He explained it to us a little more and made sure we understood the issue. He is kind and friendly and hope he continues to be the field technician to come for our routine maintenance.
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Tony did a semi-annual PM on my HVAC system last week. Scheduling was convenient by email, I received a text confirmation, and Tony followed up when he was 30 minutes out letting me know he was on his way. Tony explained the details on what he did, showed me the dirt trapped in the media filter, thoroughly cleaned the system outside, and tested for current draw, proper operation, etc. I’ve always had great service from Joyce from when the system was installed a few years ago, to adding a full house humidifier, the PM’s, and a couple of service calls where they responded quickly. I always felt like they knew me individually and that I wasn’t just another customer.
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We had a leak from the pressure valve from our water heater and Josh came out and quickly diagnosed the problem and replaced the rusted part quickly and left no mess behind. Estimate was reasonable and also provided an estimate for tank replacement should we have further issues. Very professional and responsible. Would highly recommend.
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