We've had Joyce Cooling & Heating out a handful of times over the past two years since purchasing our home to address concerns with our (very old), increasingly malfunctioning boiler. This year, the time finally came to necessitate replacement, and in spite of an extended period of available scheduling dates, the entire staff with Joyce couldn't have been more attentive or helpful. From our first visit (this year) that brought the unwelcome news to the completed installation, along with everything in between, the process was made clear to us and the delivery of service was second to none. I was internally concerned yesterday during the installation process, as the age of our home, our original unit, and the additional work needed to see the process through to completion properly necessitated additional work that I hadn't anticipated. I was worried that these changes would significantly increase the amount I'd planned to spend on this investment. However, when the time came to pay, I was handed a bill that reflected, to the penny, the exact quote I'd been given several weeks prior. The ease through which the team at Joyce led us through this difficult process, paired with their adherence to the quote we'd been offered well in advance, will see us returning to Joyce for any future needs, and I will offer a high recommendation to anyone I know who may find themselves seeking out similar services in the future.
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We have used Joyce cooling and heating two times in just a little over a year. They replaced our gas heating unit and ac at our condo and today they replaced and converted our old oil unit to gas at our primary residence. Both times they were professional, knowledgeable and friendly. A special mention to Dan T and Pat for today’s work. They had a long day and never stopped until the job was done. They took the time at the end of the job to explain exactly what they did and how to use the new thermostat. The company offers several payment plans including a 1 year no interest plan that we took advantage of both times. Overall working with Joyce was a pleasant experience and they will be getting any future jobs that may come up.
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Joyce is a pleasure to do business with, I recommend them to friends, family, co-workers, etc. Recently had a technician (Josh) install a blower motor in my furnace.. Was thorough with his explanation and a wealth of knowledge. Have used Joyce for yearly maintenance and repairs and they always exceed expectations. Great company.
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From the estimate with Jason to the installation with Tim, Joyce Heating and Cooling did a fantastic job. I called several companies for estimates and Joyce responded immediately and clearly. Knowing that I have the quality of Lennox backed by the largest supplier of Lennox on the east coast gives me peace of mine. Additionally Tim and his crew did a great job putting in the new system, addressing our concerns and needs, and cleaning up afterwards - all in a timely fashion. I found Joyce through the Costco program and Costco doesn't put up with poor service - which is why Joyce Heating and Cooling provides their service!
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Tyren T. of Joyce Cooling & Heating arrived during the time the company scheduled to service our air conditioning system and immediately went about his work. He was thorough but quick. When he checked the compressor he also cleaned it out, which we consider great service. We would like him to come service our unit next year again since we have an annual service contract with Joyce Cooling & Heating. Josh S. and a co-worker of Joyce Cooling & Heating arrived during his scheduled time and completed the boiler maintenance quickly and efficiently. He was polite and business-like. He is welcome to come service our boiler and air conditioner next time as we have service contracts for both.
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I was scheduled to have a tech come out between 12-4 pm. I had no intention of being stuck at home for a four hour window. However Tyler M. actually arrived one hour early at 11 am. He completely freed up my day. Very nice kid who was professional and experienced. A half hour later and my furnace was cleaned. Price was also reasonable. Will be calling for an AC cleaning in the spring. Thanks you guys!
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We used Joyce for a propane conversion and could not be more pleased with our choice. Abe selected the ideal system to solve our issues, and patiently answered all of our questions (there were many). Tim went above and beyond on the install. The work area was immaculate, he carefully tested each zone and explained all of the functions of the new system. Tim even installed access panels in our garage in case we ever have an issue with one of the dampers; this was a concern I happened to mention one night, and he took the initiative to address it. To top it all off, about a week after the install, someone called to find out if we had any questions and to make sure everything was working properly. Thank you to the whole Joyce team!!
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I usually dread having work done on my house. For many years I've had trouble finding good workers who genuinely know what they're doing, and several of them have left my place in worse condition than it had been. Then about 10 days ago my furnace wouldn't start, so I looked for good online reviews and decided to go with Joyce, which looked like a reputable company. Am very glad I did! Alex D. came out right on time and not only fixed the problem, but explained everything he was doing and answered all my questions. He was very polite and knowledgeable -- the kind of worker who's honest, dependable, and rare these days. Because of Alex I get the distinct impression that the whole Joyce organization is one I can trust, and that means a LOT to me.
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John Swabowicz removed and replaced the thimble in the chimney. This job can be a messy and a difficult process. John did an excellent job and left the furnace area clean. After the new thimble was installed he re-tested the exhaust to the chimney and took time to show me the before and after results of the test. Very professional and knowledgeable. We are fortunate to have Joyce Cooling & Heating as our heating and cooling provider.
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