We have to say that this field service rep is the best we have ever had. He explained everything that he was doing and most importantly, he told us why he was doing it. I wish all reps working for companies did what he does so well. He is a 'diamond' for joyce heating. Thank you for sending him. bill c.
(View Less)

Jake came by to perform my yearly heater cleaning and tune-up. He was on time, professional and knowledgeable on what needed to be done. Upon leaving he explained to me all of the tasks he had completed and provided a heads-up on what may be required in the future. Jake embodied the excellent customer service I’ve come to expect from Joyce Cooling & Heating!
(View Less)

Jake arrived between times mentioned for the appointment and immediately went into service mode as he was there for the annual cleaning of the heating system. No issues were found which is good, and Jake was able to answer some questions I had which increased my awareness of the operation of the equipment. Jake explained with the assistant of the tablet what was cleaned, which is always nice to know. And a copy was sent to my email for being easy to find when needed.
(View Less)

After our AC unit shut off, Michelle was able to fit our job into her very busy day and dispatched Jake and his co-worker, JD. Jake diagnosed the problem immediately, a failed sensor unit, and the two men went right to work. Within 15 minutes the issue was addressed fixed. Excellent Customer service from start to finish! We're now JOYCE C+H customers for life...
(View Less)

Mr. Dipietro showed up at the proper time and serviced our furnace for the coming winter. Asked about a leaky hot water tank valve he said he might have a replacement in the truck. He did and replaced it. No more leak. Did great job everything was cleaned up like he was never here. Thanks Tony great job. Thanks Joyce cooling and heating.
(View Less)

Allan was part of a 3 man crew for our Central Air installation. He was a conscientious worker, professional and friendly. He paid close attention to what needed to be done and worked tirelessly through the 3 day installation. Allan took care of the cleanup from day to day and especially on the last day.
(View Less)

Allan was part of a 3 man crew for our Central Air installation. He was a conscientious worker, professional and friendly. He paid close attention to what needed to be done and worked tirelessly through the 3 day installation. Allan took care of the cleanup from day to day and especially on the last day.
(View Less)

When my Rinnai heat/hot water did not come on, and my plumber was mystified by the electronics, I found Joyce Cooling & Heating on the Rinnai authorized to repair list. The person who answered my call was friendly and up-beat, indicating someone would call me about 30 minutes prior to arriving that same day. Jarod F., the technician, was extremely professional, friendly, and totally knew my system inside and out. He explained each step in getting it back to work, and had it working again in less than hour. I would not hesitate to call Joyce Cooling & Heating again, and specifically ask for Jarod, a really good guy!
(View Less)

This is my third year using Joyce. They had done an installation on my previous home and now I am using them to maintain my furnace in my current home. They are very professional, courteous and do quality work. Josh did a great job on my furnace and left the basement as clean as he found it.
(View Less)