It was a pleasure, first of all, to have Jim and his co-workers at our home to do the new HVAC installation. We value his kindness, high technical skills and ability to explain every detail so that we comprehend. We depend on Jim and the techs of Joyce for valuable services and are never disappointed. Many thanks. Tom & Kathy Carroll
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James B. was outstanding from the moment he arrived. He was professional, friendly, extremely knowledgeable on top of addressing all of my concerns for the A/C. Really appreciate the great service received during a time where great service is hard to come by. Thank you Joyce Cooling & Heating!
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My wife and I moved to a drafty, poorly insulated 1970-built home last summer, and quickly found cooling to be really difficult even with large 12k BTU window units. Then winter came and we found it even harder to heat effectively with hot water baseboards fueled by an oil burner. We were interested in a 5 zone Mitsubishi split system with Hyper Heat that would solve our seasonal heating and cooling issues. I saw Joyce's long history of great reviews online, plus their Diamond dealer status with Mitsubishi, and gave them a call. Ray Creaney came out and walked through the system design with me, offering valuable insight in a few different areas. Ray was a pleasure to work with during the sales process. When we booked the job, we were hoping for a fast, smooth, professional install. We have an infant and two dogs at home and needed to minimize the disruption. Jim Nichols and his team really delivered. The install was fast, clean, and really well done. The system is impressive and is already delivering cost-effective heat to our family room on day 1, making it far more cozy than the baseboards ever could. Overall I would highly recommend Joyce to anyone looking for a Mitsubishi whole home solution. Ray, Jim and the crew were all fantastic and we are now very happy customers.
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I had called them to install a new tankless water heater. They first explained what they were going to do and addressed any question or issues I had. Then they worked quietly for about 5 hours, which was great because I work from home. They tested the system, cleaned up, and then reviewed the controls with me. Everything looks neat and organized. It's probably the cleanest install of anything plumbing related I've ever had done. I'm very happy with the work.
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We purchased a home in Hollis in August that was in need of new heating and AC systems so we reached out to Joyce Cooling and Heating for a quote. Matt came right out to our home to complete the quote. He was prompt, professional and courteous and the quote that I received was well in line with what I was hoping for so we booked a day and time for the install. Jim Nichols and his team arrived at my home right on time and they did an amazing job! Jim and his crew went out of their way to explain everything that was going on and they went above and beyond when it came to keeping the job and our property (white carpets!) neat and tidy. They worked tirelessly, were extremely professional and my wife and I couldn't be any happier with the job that they did. I will recommend Joyce Cooling and Heating without hesitation to anyone in need of heating and AC services. If you want to work with honest, professional and hardworking people, you can do no better than working with Joyce Cooling and Heating. They are the best!
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3/4/22 Joyce Cooling and Heating installed a new furnace and AC for me this week. Overall, I was happy with the service. Jason was great about answering my pre-service (and actually two post-service) questions. Tina was helpful and flexible with scheduling and she's always nice and helpful on the phone and in emails. I very much appreciate that. Calvin and the gentlemen who installed the product were polite and professional (and played pretty good music while they worked). I had a few minor concerns, but nothing that would prevent me from hiring them again (there was an electrical issue, which they did try to resolve, but I had to call an electrician who quickly fixed it and they forgot to give me a permit, but they were able to provide it when I emailed them). Also, wanted to note that the person who did my inspection for the city spoke highly of the company as well. Joyce Cooling and Heating was great. Tony was friendly, professional, and patient. He kindly answered all my questions. I sincerely appreciate it.
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From making my appointment to getting my furnace cleaned and serviced my experience with Joyce Cooling & heating was fantastic! John really went above and beyond by explaining things to me that I did not know before. He answered all my questions, I did not feel rushed and he was very thorough. When he left I felt better educated about my furnace and more at ease knowing it was running properly. I will be calling every year and requesting John from now on. Thanks John!
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Dan T. and his apprentice arrived on 2/18/22 about 8:30 am and due to weather conditions of icy side & entrance way into the bulkhead. I instructed them to use the front door where I had laid down a canvas tarp for them to walk on. After seeing the leaky water tank that was being replaced by a Bradford White water tank. They got busy working on it. And were done by 11:00 am and Dan gave me a run down on how the mixer unit works. And off they went to the next job, leaving the area clean. Thanks Dan T and I do not know his apprentices name, but he was instrumental in assisting Dan T. with all aspects of the job. Thank you to Joyce cooling & heating for having an opening to get a new water heater in place so fast. I noticed the leaky water heater on Wednesday around 4:00 PM, and after contacting the receptionist at JC&H, a technician was sent out on Thursday in the morning. Thanks Tyler M. for assessing the situation as soon as he saw the leak. And wrote up the order as well as providing the information on a suitable replacement water heater. JC&H had an opening on Friday morning for the uninstalling and reinstalling of the water heater. Very much to our satisfaction to all involved in the process. Just a word of caution if anyone presently has in their house a Amtrol Boilermate indirect-fired water heater, with the WH Classic Series -- the seal on the bottom will fail and leak. I had 2 of these and little did we know that they are known to fail after a few years. We were told that it is bulletproof --- not so........ Contact JC&H for a suitable replacement asap.
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Had our water heater go during the middle of the night and called Joyce Cooling and Heating and they sent a technician out the same day to replace our water heater. Dan T and his assistant were on time, professional and completed the installation efficiently and accurately. They reviewed and explained everything and took the time to answer all my questions. The new hot water tank looks wonderful and works great! We use Joyce Cooling and Heating for all our furnace, AC and hot water tank needs. They have always been professional, dependable and a nice group of people all around. We highly recommend them to our friends and family!
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Hot water tank went during the middle of the night. Joyce Cooling and Heating was great. They made a point to accommodate us, so we weren't left hanging and sent a technician the same day to replace our water tank. Dan T and his assistant were great and provided excellent service throughout the whole installation experience. We use Joyce Cooling and Heating for all our furnace, AC and hot water tank needs. Office staff have always been considerate and friendly. The technicians are a great group of guys. Friendly and professional! They have always provided quality work.
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Corey provided an outstanding level of service throughout the whole project. Him and his crew always cleaned up after themselves and were very respectful. The communication and plan was very well thought out and the schedule was right on time. I would highly recommend them to anyone looking for HVAC service or install.
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