The beginning of Summer woke up and had no AC. Have 94 year old Grandmother living with us. Called 4 "24 Hour Service" companies. 2 left message no answer never heard back, 1 called back next day and Joseph Fredrick & Sons I left message and had a return call in under 10 minutes and Tech was at house in about an hour. He was able to fix problem unit was frozen up. Had to let unit sit to defrost told me to turn back on when defrosted and if any problem call him back. Was very impressed when I got a follow up call from him latter that day to make sure unit was back on and running OK. A lot less then I expected to pay for a Service call on weekend and Tech was top notch. Last Night had no hot water went to water heater and it was leaking on floor. Call Joseph Fredrick & Sons 7:30 in am spoke to very nice lady that said she would put me on the schedule for today but not sure when they would be able to get out due to call volume and they would call when on their way. Got a call at 9am saying someone was on their way was there a few minutes latter. He wrote up an estimate for new water heater and install and started job immediately. Excellent Customer Service and Workmanship will never use any one but Joseph Fredrick & Sons in the future. Great service for a very reasonable price.
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We have dealt with them for years. They are very professional, fair in their pricing and great to work with. I HIGHLY recommend them. Great job! Keep up the good work. Thank you for all you have done for us over the years. You were very compassionate when my husband, Harry, passed away and very welcoming to my new husband, Mike ... Thank you!
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We've been dealing with JF&S since 1990. They have installed several heat pumps in 2 different houses and converted from oil to NG and from fuses to circuit breakers in our first home.They may not be the cheapest but they have been consistently good and their prices are reasonable. They have a low turnover in their staff, as we have worked with the same estimator (Bud) since 1990. JF&S recently serviced 1 of our heat pumps. The tech (Bobby) called when he was on his way and he arrived on time. I explained to him that in addition to the annual service could he look into a problem that I had observed of the unit not maintaining the set temp in a/c mode. He found a failed capacitor and a wiring harness with rodent damage that he repaired before completing the service checkup.
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My thanks to Timothy. He found that my water heater had a pin hole in it, some water had dripped into the pan, and an alarm was sounding. He silenced the alarm immediately and advised me that the water heater would be replaced at no cost because it was still under warranty. Tim did an efficient and neat job. He was very polite and explained everything in a clear way. In my experience, all of the Jos. Frederick employees I have had the pleasure of meeting are top quality, polite, trustworthy, hard working and clean-cut people with excellent skills. I am grateful to have Jos. Frederick & Sons to call when I have a problem. Also, their receptionists are kind and helpful and go the extra mile to be helpful.
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