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By Stuart W. on 11/18/18
I've been dealing with Jones Heating and Air since it was just Jamie 1.5 helpers and his pick-up when he installed a new furnace and upgraded me to central air, including ventilation for the high efficiency furnace and ductwork for the new A/C. Jamie was great, the...
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I've been dealing with Jones Heating and Air since it was just Jamie 1.5 helpers and his pick-up when he installed a new furnace and upgraded me to central air, including ventilation for the high efficiency furnace and ductwork for the new A/C. Jamie was great, the cost was very reasonable, and the new HVAC made an immediate improvement in my utility bills and comfort of my house. I bought into their 3 year, twice annual maintenance plan and the system has worked flawlessly since installation. When Justin came by to tune the furnace in November 2017, I was recovering from liver transplant surgery. He found out I couldn't go into the basement due to my weakened immune system and the mold and mildew there, he recommended a whole house air purifier. Due to out-of-pocket expenses associated with my recovery and uncertainty for more in the next few months I put the idea on hold, but he left me with a quote and a system brochure. Six months later when Justin came back to tune the A/C, I had him install the purifier. The impact was immediate. No more musty odors and even cooking odors don't linger. Installation was quick and the cost was exactly as quoted 6 months earlier. Two weeks ago when Justin came back to tune the furnace he didn't even have to replace the filter as it was still clean. I've been with Jones Heating and Air almost since the beginning and dealing with Jamie and his technicians, especially Justin, has made me believe that their motto, "We make every job personal", is really true.
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By Emily I. on 11/18/18
Jones Heating and Air was able to come service my boiler the same day I called them - and on a holiday! (Veteran's Day) Marty, the service technician who came to my home was courteous and professional, and patiently answered all of my many questions. He had the par...
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Jones Heating and Air was able to come service my boiler the same day I called them - and on a holiday! (Veteran's Day) Marty, the service technician who came to my home was courteous and professional, and patiently answered all of my many questions. He had the part he needed to get my heat up and running again in his truck and the repair took less than an hour. I will definitely call Jones Heating and Air again!
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By Jason F. on 11/18/18
Thanks Jones heating and air LLC I truly appreciate everything! Thank you for your loyal customer service.

By Jason F. on 11/13/18
Jones Heating and Air LLC took very good care of me. They installed a new unit at one of my rental properties. I recommend this company to anyone who wants good service with good quality work. Thank you Jamie and staff for your hard work and dedication to your customers.

By David C. D. on 10/24/18
For our heating and air, we trust this company completely. I believe it has been about ten years of a great relationship. Whenever we are asked, and we have been, of who would you recommend for an excellent heating and air company, we immediately say, Yes, it's Jones Heating & Air!

By David C. D. on 10/24/18
Sam visited us last Friday. His manner and work were excellent. He discovered the problem of why we were not getting heat. A significant part had to be ordered to fix our problem. Yesterday, on Tuesday, Justin returned along with a very experienced co-worker to...
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Sam visited us last Friday. His manner and work were excellent. He discovered the problem of why we were not getting heat. A significant part had to be ordered to fix our problem. Yesterday, on Tuesday, Justin returned along with a very experienced co-worker to install the part we needed. After about 5 days without heat, you might say we were excited to feel heat again. All three gentlemen would be welcomed back to service our equipment.
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By boo b. on 10/17/18
Prompt, thorough, professional, reliable and reasonably priced- what's not to love about Jones Heating & Air? From the initial phone call (warm and personable Paula set the appointment) to the arrival of Terry (who skillfully solved the problems, and whose maintena...
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Prompt, thorough, professional, reliable and reasonably priced- what's not to love about Jones Heating & Air? From the initial phone call (warm and personable Paula set the appointment) to the arrival of Terry (who skillfully solved the problems, and whose maintenance suggestions were on point), it was another 5 star Jones experience. They have kept our old house warm for years and we are so grateful. Old fashion, family run business, providing top quality service- you are in good hands with Jones.
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By boo b. on 10/17/18
Prompt, thorough, professional, reliable and reasonably priced- what's not to love about Jones Heating & Air? From the initial phone call (warm and personable Paula set the appointment) to the arrival of Terry (who skillfully solved the problems, and whose maintena...
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Prompt, thorough, professional, reliable and reasonably priced- what's not to love about Jones Heating & Air? From the initial phone call (warm and personable Paula set the appointment) to the arrival of Terry (who skillfully solved the problems, and whose maintenance suggestions were on point), it was another 5 star Jones experience. They have kept our old house warm for years and we are so grateful. Old fashion family run business, providing top quality service- you are in good hands with Jones.
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By pam s. on 10/15/18
Denise could not have been better. She was organized, buttoned up and sincere. She was knowledgable about what I needed and great at customer service. I emailed her a question and she answered in an email as well as on the phone, calling me to make sure I got the a...
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Denise could not have been better. She was organized, buttoned up and sincere. She was knowledgable about what I needed and great at customer service. I emailed her a question and she answered in an email as well as on the phone, calling me to make sure I got the answer. I never felt like I had to follow up or call to confirm, because she stayed in touch with me every step of the way. I am part of the Jones family now!
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By Michael M. on 10/05/18
Marty is great..

By Michael M. on 10/05/18
Mary is always on time, thorough, works clean and takes the time to explain what he did and saw..

By Joyce B. on 09/06/18
Justin Hughes was very knowledgeable. He answered all of my questions and explained thoroughly.

By Jacob K. on 08/29/18
Awesome customer service! As a property manager I have been very pleased with every aspect of their service! The Office staff is very helpful and the techs are knowledgeable and very responsive. 24 hrs a day!! We've been very pleased with every call

By scott J. on 08/21/18
Jones team was quick to respond, showed up as promised and were concerned about the project. Great value as well. Thanks.

By Dennis C. on 08/03/18
Completely Satisfied with the entire Staff and Workers of JONES HEATING & AIR

By Dennis C. on 08/03/18
Completely Satisfied with All of Jones Heating & Air Entire Staff and Workers

By diane s. on 07/31/18
MArty was prompt, efficient and great to work with. Jones will be the company that I call and refer people to.

By Linda T. on 07/29/18
Very knowledgeable staff

By Sandy K. on 07/16/18
Our upstairs heating unit stopped cooling and Sam came out the day after I called. Once again, Sam showed up at the time he said he would be there, diagnosed the problem and fixed it immediately. We love working with Jones Heating and Air - a great company!

By Eddie H. on 07/15/18
A great experience and the service was excellent, put in extra effort to make sure my situation was taken care of and that I was able to continue with my normal routine.
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CALL TO SCHEDULE
434-975-3617

Select any employee to see all their reviews.

Justin H
Rating:
30 total reviews!
Jones Heating Air LLC Team
Rating:
15 total reviews!
Denise S
Customer Service Rep.
Rating:
(6 total reviews)
Paula J
Customer Service Rep.
Rating:
(3 total reviews)
Marty S
Rating:
(14 total reviews)
Sam E
Rating:
(12 total reviews)

* Total number of reviews and star-ratings are based on data collected during the time period Jones Heating & Air LLC has been using the ReviewBuzz system and may not directly match the data found on each public review site.

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Customer service is always a top priority at Jones Heating & Air LLC. Our BBB Membership A+ rating is like a badge of honor as we continuously strive to provide the best experience for our clients.

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