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By Robert L. on 08/23/19
Andrew was on time and professional. Got a quick estimate today. Marco and Will were quick and efficient, we are very happy with their work. Sidney G. Went above and beyond in taking care of us. When Centerpoint finally showed up to cut the power, Sidney was able...
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Andrew was on time and professional. Got a quick estimate today. Marco and Will were quick and efficient, we are very happy with their work. Sidney G. Went above and beyond in taking care of us. When Centerpoint finally showed up to cut the power, Sidney was able to quickly change out the main disconnect and get us back to full power. Professional and courteous we received A service
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By Ellis, L. on 08/21/19
John R was very attentive to questions and thorough in cleaning our outside unit.

By Gloria H. on 08/21/19
Outstanding job was done by Sky,Gelardo, and Javier. They installed a complete new system for our home and it was done quite efficiently. Our heartfelt appreciation goes out to them. We are seniors and heat is not our friend! Thank you, thank you!

By Tim B. on 08/20/19
We had a Friday night cooling issue. Went online, requested appt. Got a call after 9pm by JM to confirm appt. Saturday mid-morning Leo showed up, very nice and professional. He diagnosed the issue and had AC blowing by 11am. The service and outcome exceeded my exp...
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We had a Friday night cooling issue. Went online, requested appt. Got a call after 9pm by JM to confirm appt. Saturday mid-morning Leo showed up, very nice and professional. He diagnosed the issue and had AC blowing by 11am. The service and outcome exceeded my expectations. JM was great. Plan to have them do an annual review of my ACs!
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By Trudy B. on 08/15/19
Henry was punctual, kind to my dog & quick to assess the problem with our A/C and provide different options and availability.

By Peyton, B. on 08/14/19
Very helpful and easy to work with

By Jacques L. on 08/13/19
Rey answers all my questions about repiping. Great customer service. Thanks

By Quentaria M. on 08/13/19
Excellent customer service

By Turner, P. on 08/12/19
Communications with Customer to be a explain what’s going on could be improved— other wise they did I a good job

By Joe M. on 08/12/19
excellent service and many options available for the work

By Banker, B. on 08/12/19
Don was a true professional. I can tell he takes pride in the work that he does.

By Richardson, T. on 08/11/19
No comment

By Mohr, M. on 08/11/19
Victor listened to my needs and was willing to attempt total satisfaction. Due to previous scheduling conflicts for the installation group, the work could not be completed on Saturday. However, part of the overall job was a toilet valve replacement and he took c...
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Victor listened to my needs and was willing to attempt total satisfaction. Due to previous scheduling conflicts for the installation group, the work could not be completed on Saturday. However, part of the overall job was a toilet valve replacement and he took care of that personally on Friday. The bulk of the job is scheduled to be completed on Monday.
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By Kellie B. on 08/11/19
No comment

By ahmed, T. on 08/10/19
No comment

By Chynthia V. on 08/10/19
Fred was very thorough in his review of the repairs that needed to be done. He explained in detail and answered all our questions.

By Randle, D. on 08/10/19
Very knowledgeable

By Howden, T. on 08/09/19
Did a thorough job figuring out a solution to my problem, and explained it to me clearly.

By Rachel S. on 08/08/19
Thank you John Moore for asking me to review because I wasn't going to! Daye from customer service was great, Sky, the technician arrived quickly and was friendly. The prices are absolutely, unequivocally outrageous. $250/lb of freon, $399.99 for a capacitor, $7000...
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Thank you John Moore for asking me to review because I wasn't going to! Daye from customer service was great, Sky, the technician arrived quickly and was friendly. The prices are absolutely, unequivocally outrageous. $250/lb of freon, $399.99 for a capacitor, $7000 for a compressor, $11,000-$15,000 for a 3.5 ton unit. Save yourself some time and money and call someone else. I used a local company and got my freon recharged, it needed less than what John Moore told me I needed it was 1/2 the price.
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By Joann W. on 08/08/19
I had a problem with my A/C UNIT, I called John Moore Services that morning (08/08/19)and they set an appointment for me within a few hours that I called. The Tech named Kiel diagnosis the problem and got the appropriate parts. He checked the unit and now it is ...
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I had a problem with my A/C UNIT, I called John Moore Services that morning (08/08/19)and they set an appointment for me within a few hours that I called. The Tech named Kiel diagnosis the problem and got the appropriate parts. He checked the unit and now it is cooling properly. THANKS FOR THE GREAT SERVICE that was provided so quickly during these very hot temperatures. Joann Williams
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Select any employee to see all their reviews.

Russell H
Rating:
222 total reviews!
Christian L
Rating:
121 total reviews!
Keenan B
Customer Service Rep.
Rating:Just Launched
Megan H
Customer Service Rep.
Rating:Just Launched
Hamad D
Rating:
(113 total reviews)
Robert W
Rating:
(93 total reviews)

* Total number of reviews and star-ratings are based on data collected during the time period John Moore Services has been using the ReviewBuzz system and may not directly match the data found on each public review site.

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Transito C has a 4.5-Star average rating and a total of 16 total reviews
16 total reviews
By Probst, J. on 03/15/19
Rehab work was completed quickly and efficiently.

By Probst, J. on 03/07/19
Work is great and quickly. Thank you.

By Shaw, J. on 02/19/19
Workers were very efficient and explained in detail what they did after completing the job. Reorganized every thing they displaced while working. They were very respectful of my property. Well done!

By wilhelmina r. on 01/16/19
Mr. Cruz helped to quickly solve a functional problem with an insulation. His work was very good. 5 stars

By Linscomb, R. on 01/09/19
The work was done in a professional and the result was excellent.

By Keth M. on 11/26/18
Transito C. did an incredible job for us. He obviously takes pride in his work and is outstanding.

By Searle, W. on 10/31/18
The worst run company i have had to deal with. VERY expensive and gave me more reason to dislike them than to like. Poorly managed project. The personal they sent around did a great job but could have had the job done for half the price as i had to manage them myse...
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The worst run company i have had to deal with. VERY expensive and gave me more reason to dislike them than to like. Poorly managed project. The personal they sent around did a great job but could have had the job done for half the price as i had to manage them myself in the end. I would not suggest this company to anyone ever unless you have a lot of money to spare and happy to have the job run past double the amount of time they specify. I can go on for ages about how poorly the management of this company ran our job but i will save myself the blood pressure and stress. The only reason we used the company was because they offer a ten year guarantee on their work. Their VERY vague contracts leave a huge gap to be screwed over, which they definitely tried to do with us, but having been in the business myself, i was not going to let them do it to me. 90% of their work is subcontracted out too. Very bad business plan. Proceed with extreme caution with this company. Forget about the ten year warranty they offer because at this rate, they wont be around in ten years time.
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By Ana T. on 10/22/18
Mr. Cruz was on time, explained what needed to be done. Kept my house clean. The work was excellent!. My house looks a 100% better. He is an example to be followed. Thank you so much!

By Cliff B. on 03/21/18
Very good job and good communicators.

By Aaron S. on 09/01/17
Mr. Cruz did an extraordinary job. Cruz did the work of two men, and when he finished at 9:30 Saturday night everything looked great. Very happy with his work. He worked tirelessly for 3 days to help us meet our deadline and did so with a smile and good cheer. I wo...
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Mr. Cruz did an extraordinary job. Cruz did the work of two men, and when he finished at 9:30 Saturday night everything looked great. Very happy with his work. He worked tirelessly for 3 days to help us meet our deadline and did so with a smile and good cheer. I would not hesitate to use Mr. Cruz again.
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By Mary K. on 08/13/17

By Robert A. on 07/30/17
Hard worker. Fixed the corner of the Sofit and roof areas of the house. They also checked the red of the roof to make sure everything was okay.

By Robert A. on 07/27/17
John Moore did a good job for us fixing the sofit and eavestrough areas in the corners of the house. The corners had been leaking and they totally tore down the and rebuilt them. Charles Reddick is an extremely hard worker. Charles and T. Cruz worked hard to rebuil...
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John Moore did a good job for us fixing the sofit and eavestrough areas in the corners of the house. The corners had been leaking and they totally tore down the and rebuilt them. Charles Reddick is an extremely hard worker. Charles and T. Cruz worked hard to rebuild the sofit and eveastrough area on two corners of the house. Also checked to see if the ear of the roof was okay. T. Cruz worked extremely hard to rebuild the eveastrough and sofit area on two corners of our house.
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By Michael F. on 04/02/17
Transito did an amazing job and stayed late on a Saturday which was very impressive.

By Kay M. on 03/10/17
John Moore remodeled our kitchen and was a truly pleasurable experience. The completed job is outstanding! Tony N. was very organized and efficient. In addition, Tony maintains an exceptionally clean work place and is a true perfectionist. Richard D. was very profe...
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John Moore remodeled our kitchen and was a truly pleasurable experience. The completed job is outstanding! Tony N. was very organized and efficient. In addition, Tony maintains an exceptionally clean work place and is a true perfectionist. Richard D. was very professional, also worked very cleanly and was efficient as well. Transito C. and Van D. we're very pleasant to be around, diligent and did a beautiful job painting. Thank you so much.
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By Rita G. on 02/25/17
hile John Moore has prices that are higher than other competitors, you could not ask for a more professional and follow through team of workers than the ones I had in my house doing a remodel on my tub. Rusty started the process by showing us what they can do and ...
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hile John Moore has prices that are higher than other competitors, you could not ask for a more professional and follow through team of workers than the ones I had in my house doing a remodel on my tub. Rusty started the process by showing us what they can do and giving us the quote the day he came to our home. Tyler immediately started the demolition with Jerry and Juan picking up. Each day they finished they cleaned the bathroom and it did not look like there was any work going on at all. In the interim we wanted a vent and light put in and Fundi came in to check the electrical, gave us the bid and told us what we needed for the job. He followed-up the next day and did a FABULOUS Job! Jose came in to do the tile and Roger helped him during that process. Transito, Nelson and Dan S. finished the granite seat and doors for the shower. The job it absolutely beautiful. They check with you throughout the process to make sure each step is what you expected and will make any needed changes or adjustments if it is not exactly what you want. A KUDOS to all of the team and Thank you John Moore for training your employees on customer service and the importance of doing an EXCELLENT Job!
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