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By Penny D. on 11/21/19
This may be one of the worst plumbers we’ve ever had. We used them for a leak from our A/C water line on the weekend. Fred found the leak but blew out only part of the line. When he left the leak happened again and damaged even more of the house. If I could give ...
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This may be one of the worst plumbers we’ve ever had. We used them for a leak from our A/C water line on the weekend. Fred found the leak but blew out only part of the line. When he left the leak happened again and damaged even more of the house. If I could give a zero, I would. The ad they use should be “Get John, Get screwed”.
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By A P. on 10/01/19
Prompt service. Plumbing team headed by Dave put in two long hot days to handle a complicated piping job in the attic. Thank you.

By Justine C. on 09/10/19
Andrew was a great representative for JM. He answered all my questions and gave me professional advice and bids for what he could at the time of the visit. I am in the process of evaluating several different parts of a remodel project and he was able to assist me i...
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Andrew was a great representative for JM. He answered all my questions and gave me professional advice and bids for what he could at the time of the visit. I am in the process of evaluating several different parts of a remodel project and he was able to assist me in all of the areas I need professional help with. A great Benefit of dealing with JM. I am however a bit disappointed with his lack of follow up on several items I was inquiring about. I will follow through myself again as I know technicians days are full and follow up may be a bit of a challenge and we all are human and can forget. Since it is not a rush but a fact finding project for me at this point, I am not concerned as he seemed to have excellent knowledge in many areas of work.
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By Roma F. on 09/03/19
Clearly understanding of the problem we are having and the solution. Friendly and polite.

By Joycelyn B. on 08/29/19
He did a very good job

By Robert L. on 08/23/19
Andrew was on time and professional. Got a quick estimate today. Marco and Will were quick and efficient, we are very happy with their work. Sidney G. Went above and beyond in taking care of us. When Centerpoint finally showed up to cut the power, Sidney was able...
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Andrew was on time and professional. Got a quick estimate today. Marco and Will were quick and efficient, we are very happy with their work. Sidney G. Went above and beyond in taking care of us. When Centerpoint finally showed up to cut the power, Sidney was able to quickly change out the main disconnect and get us back to full power. Professional and courteous we received A service
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By Ellis, L. on 08/21/19
John R was very attentive to questions and thorough in cleaning our outside unit.

By Gloria H. on 08/21/19
Outstanding job was done by Sky,Gelardo, and Javier. They installed a complete new system for our home and it was done quite efficiently. Our heartfelt appreciation goes out to them. We are seniors and heat is not our friend! Thank you, thank you!

By Tim B. on 08/20/19
We had a Friday night cooling issue. Went online, requested appt. Got a call after 9pm by JM to confirm appt. Saturday mid-morning Leo showed up, very nice and professional. He diagnosed the issue and had AC blowing by 11am. The service and outcome exceeded my exp...
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We had a Friday night cooling issue. Went online, requested appt. Got a call after 9pm by JM to confirm appt. Saturday mid-morning Leo showed up, very nice and professional. He diagnosed the issue and had AC blowing by 11am. The service and outcome exceeded my expectations. JM was great. Plan to have them do an annual review of my ACs!
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By Trudy B. on 08/15/19
Henry was punctual, kind to my dog & quick to assess the problem with our A/C and provide different options and availability.

By Peyton, B. on 08/14/19
Very helpful and easy to work with

By Jacques L. on 08/13/19
Rey answers all my questions about repiping. Great customer service. Thanks

By Quentaria M. on 08/13/19
Excellent customer service

By Turner, P. on 08/12/19
Communications with Customer to be a explain what’s going on could be improved— other wise they did I a good job

By Joe M. on 08/12/19
excellent service and many options available for the work

By Robert W. on 08/12/19
My technician Leo was thorough and refreshingly honest in his assessment of my hvac system. He found athe solution to my condenser problem and only cost 5% of what two other heavily marketed HVAC companies in Houston were trying ell me. I appreciated his honesty an...
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My technician Leo was thorough and refreshingly honest in his assessment of my hvac system. He found athe solution to my condenser problem and only cost 5% of what two other heavily marketed HVAC companies in Houston were trying ell me. I appreciated his honesty and will continue to recoto smmend JMS to my friends and family. Well done Leo and John Moore Services.
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By Banker, B. on 08/12/19
Don was a true professional. I can tell he takes pride in the work that he does.

By Richardson, T. on 08/11/19
No comment

By Mohr, M. on 08/11/19
Victor listened to my needs and was willing to attempt total satisfaction. Due to previous scheduling conflicts for the installation group, the work could not be completed on Saturday. However, part of the overall job was a toilet valve replacement and he took c...
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Victor listened to my needs and was willing to attempt total satisfaction. Due to previous scheduling conflicts for the installation group, the work could not be completed on Saturday. However, part of the overall job was a toilet valve replacement and he took care of that personally on Friday. The bulk of the job is scheduled to be completed on Monday.
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By Kellie B. on 08/11/19
No comment
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Russell H
Rating:
222 total reviews!
Christian L
Rating:
121 total reviews!
Keenan B
Customer Service Rep.
Rating:Just Launched
Megan H
Customer Service Rep.
Rating:Just Launched
Hamad D
Rating:
(113 total reviews)
Robert W
Rating:
(93 total reviews)

* Total number of reviews and star-ratings are based on data collected during the time period John Moore Services has been using the ReviewBuzz system and may not directly match the data found on each public review site.

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Tilo L has a 5-Star rating and leads the company in total reviews, making this pro a ReviewBuzz Rockstar!
12 total reviews
By Karen Y. on 02/02/19
Very pleased with the service that Tilo provides. He is always courteous and advises when he is on our way to the house. Only issue I have is that the scheduling team does not give us a heads up to let us know what day our service is scheduled.

By Katharine B. on 01/29/19
Excellent service and very nice people. Thank you Tilo L

By jerry p. on 01/27/19
kind and courteous - professional and thorough

By David D. on 01/25/19
Excellent!

By Eduardo M. on 01/16/19
Tilo has done my pest control services for a couple of years and he is always courteous. He always calls in advance and gets there on time.

By frank f. on 01/11/19
Tilo does a great job. He is always on time. He does a through job spraying the house and the yard.

By Debbie C. on 01/11/19
Tilo has been servicing me for a couple of years. He is always courteous, thoughtful, and polite. I love the fact that he always covers his shoes when he enters the house. They may not be visibly dirty, but he knows he has been trodding through potentially dangerou...
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Tilo has been servicing me for a couple of years. He is always courteous, thoughtful, and polite. I love the fact that he always covers his shoes when he enters the house. They may not be visibly dirty, but he knows he has been trodding through potentially dangerous chemicals with his work and is cognizant of others' safety and property. I really appreciated that yesterday since I had JUST finished mopping my floors. He comes in, does his job discretely, works around me in the kitchen, and sums up what he did before he leaves. He even sweeps down the spider webs in my garage! I admire and like this young man very much. It is rare to see someone as polite and respectful as he is in our modern age. Please continue to be my Critter Man, Tilo. I am proud to give you the highest ranking possible in this Review. May God bless the work of your hands!
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By Scott A. on 07/12/18
John Moore's staff are always very professional and do an excellent job every time they come provide service at our home. We have been using them for 3 years and have been extremely happy.

By David G. on 01/28/18
Excellent service every time.

By S. S. on 01/27/18
John Moore Services has provided pest control services for our home for many years. The last two treatments were performed by Tilo, a new technician in our area. Without a doubt, Tilo is the most knowledgeable and thorough technician to have ever serviced our home....
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John Moore Services has provided pest control services for our home for many years. The last two treatments were performed by Tilo, a new technician in our area. Without a doubt, Tilo is the most knowledgeable and thorough technician to have ever serviced our home. Thank you for assigning him to our area. We most definitely prefer that he continue as our technician.
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By Valerie V. on 01/15/18
Tilo L arrived within the scheduled window. He put on shoe covers and treated both the inside of our house and the yard. He took the time to remove mud dauber nests and cobwebs outside. He was very polite and professional.

By Tony L. on 12/03/17
This was Tilo's first visit to both our homes. He was courteous, knowledgeable and thorough. We informed him about our ongoing problem that all previous service technicians were not able to solve, namely ridding us of the "spring tail" pest. He did his work, mixing...
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This was Tilo's first visit to both our homes. He was courteous, knowledgeable and thorough. We informed him about our ongoing problem that all previous service technicians were not able to solve, namely ridding us of the "spring tail" pest. He did his work, mixing several chemical compounds and applying each in areas his expertise dictated would be best to solve our problem. Within a week of his visit, we were amazed with the results. Where we had daily sightings of numerous and lively critters, we would spot one or two every three to five days, all DEAD. We wish Tilo to be our regular pest control technician.
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