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By Tim B. on 08/20/19
We had a Friday night cooling issue. Went online, requested appt. Got a call after 9pm by JM to confirm appt. Saturday mid-morning Leo showed up, very nice and professional. He diagnosed the issue and had AC blowing by 11am. The service and outcome exceeded my exp...
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We had a Friday night cooling issue. Went online, requested appt. Got a call after 9pm by JM to confirm appt. Saturday mid-morning Leo showed up, very nice and professional. He diagnosed the issue and had AC blowing by 11am. The service and outcome exceeded my expectations. JM was great. Plan to have them do an annual review of my ACs!
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By Trudy B. on 08/15/19
Henry was punctual, kind to my dog & quick to assess the problem with our A/C and provide different options and availability.

By Peyton, B. on 08/14/19
Very helpful and easy to work with

By Jacques L. on 08/13/19
Rey answers all my questions about repiping. Great customer service. Thanks

By Quentaria M. on 08/13/19
Excellent customer service

By Turner, P. on 08/12/19
Communications with Customer to be a explain what’s going on could be improved— other wise they did I a good job

By Joe M. on 08/12/19
excellent service and many options available for the work

By Banker, B. on 08/12/19
Don was a true professional. I can tell he takes pride in the work that he does.

By Richardson, T. on 08/11/19
No comment

By Mohr, M. on 08/11/19
Victor listened to my needs and was willing to attempt total satisfaction. Due to previous scheduling conflicts for the installation group, the work could not be completed on Saturday. However, part of the overall job was a toilet valve replacement and he took c...
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Victor listened to my needs and was willing to attempt total satisfaction. Due to previous scheduling conflicts for the installation group, the work could not be completed on Saturday. However, part of the overall job was a toilet valve replacement and he took care of that personally on Friday. The bulk of the job is scheduled to be completed on Monday.
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By Kellie B. on 08/11/19
No comment

By ahmed, T. on 08/10/19
No comment

By Chynthia V. on 08/10/19
Fred was very thorough in his review of the repairs that needed to be done. He explained in detail and answered all our questions.

By Randle, D. on 08/10/19
Very knowledgeable

By Howden, T. on 08/09/19
Did a thorough job figuring out a solution to my problem, and explained it to me clearly.

By Rachel S. on 08/08/19
Thank you John Moore for asking me to review because I wasn't going to! Daye from customer service was great, Sky, the technician arrived quickly and was friendly. The prices are absolutely, unequivocally outrageous. $250/lb of freon, $399.99 for a capacitor, $7000...
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Thank you John Moore for asking me to review because I wasn't going to! Daye from customer service was great, Sky, the technician arrived quickly and was friendly. The prices are absolutely, unequivocally outrageous. $250/lb of freon, $399.99 for a capacitor, $7000 for a compressor, $11,000-$15,000 for a 3.5 ton unit. Save yourself some time and money and call someone else. I used a local company and got my freon recharged, it needed less than what John Moore told me I needed it was 1/2 the price.
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By Joann W. on 08/08/19
I had a problem with my A/C UNIT, I called John Moore Services that morning (08/08/19)and they set an appointment for me within a few hours that I called. The Tech named Kiel diagnosis the problem and got the appropriate parts. He checked the unit and now it is ...
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I had a problem with my A/C UNIT, I called John Moore Services that morning (08/08/19)and they set an appointment for me within a few hours that I called. The Tech named Kiel diagnosis the problem and got the appropriate parts. He checked the unit and now it is cooling properly. THANKS FOR THE GREAT SERVICE that was provided so quickly during these very hot temperatures. Joann Williams
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By McGowen, R. on 08/08/19
Great experience. Service Tech, Don, awesome, knowledgeable, very professional and friendly. Covered his shoes as he entered and provided us with a clear assessment of what was needed. The initial service request was completed.

By Yvette W. on 08/08/19
John Moore will forever be the place I call when I have problems. Gerardo Garcia was our tech and he was very professional. The best part is that our error was something that was easily fixed on our end and he was upfront about it and didn't try to nickel and dim...
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John Moore will forever be the place I call when I have problems. Gerardo Garcia was our tech and he was very professional. The best part is that our error was something that was easily fixed on our end and he was upfront about it and didn't try to nickel and dime us. This is a company I can truly trust for great service!
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By Young, R. on 08/08/19
Recent hvac repair service was performed very quickly and i was back up and running Technicians were efficient and explained issues in a professional manner Thanks JohnMoore for your support
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713-730-2525

Select any employee to see all their reviews.

Russell H
Rating:
221 total reviews!
Christian L
Rating:
121 total reviews!
Keenan B
Customer Service Rep.
Rating:Just Launched
Megan H
Customer Service Rep.
Rating:Just Launched
Hamad D
Rating:
(113 total reviews)
Robert W
Rating:
(93 total reviews)

* Total number of reviews and star-ratings are based on data collected during the time period John Moore Services has been using the ReviewBuzz system and may not directly match the data found on each public review site.

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Customer service is always a top priority at John Moore Services. Our BBB Membership A+ rating is like a badge of honor as we continuously strive to provide the best experience for our clients.

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Tilo L has a 5-Star rating and leads the company in total reviews, making this pro a ReviewBuzz Rockstar!
12 total reviews
By Karen Y. on 02/02/19
Very pleased with the service that Tilo provides. He is always courteous and advises when he is on our way to the house. Only issue I have is that the scheduling team does not give us a heads up to let us know what day our service is scheduled.

By Katharine B. on 01/29/19
Excellent service and very nice people. Thank you Tilo L

By jerry p. on 01/27/19
kind and courteous - professional and thorough

By David D. on 01/25/19
Excellent!

By Eduardo M. on 01/16/19
Tilo has done my pest control services for a couple of years and he is always courteous. He always calls in advance and gets there on time.

By frank f. on 01/11/19
Tilo does a great job. He is always on time. He does a through job spraying the house and the yard.

By Debbie C. on 01/11/19
Tilo has been servicing me for a couple of years. He is always courteous, thoughtful, and polite. I love the fact that he always covers his shoes when he enters the house. They may not be visibly dirty, but he knows he has been trodding through potentially dangerou...
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Tilo has been servicing me for a couple of years. He is always courteous, thoughtful, and polite. I love the fact that he always covers his shoes when he enters the house. They may not be visibly dirty, but he knows he has been trodding through potentially dangerous chemicals with his work and is cognizant of others' safety and property. I really appreciated that yesterday since I had JUST finished mopping my floors. He comes in, does his job discretely, works around me in the kitchen, and sums up what he did before he leaves. He even sweeps down the spider webs in my garage! I admire and like this young man very much. It is rare to see someone as polite and respectful as he is in our modern age. Please continue to be my Critter Man, Tilo. I am proud to give you the highest ranking possible in this Review. May God bless the work of your hands!
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By Scott A. on 07/12/18
John Moore's staff are always very professional and do an excellent job every time they come provide service at our home. We have been using them for 3 years and have been extremely happy.

By David G. on 01/28/18
Excellent service every time.

By S. S. on 01/27/18
John Moore Services has provided pest control services for our home for many years. The last two treatments were performed by Tilo, a new technician in our area. Without a doubt, Tilo is the most knowledgeable and thorough technician to have ever serviced our home....
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John Moore Services has provided pest control services for our home for many years. The last two treatments were performed by Tilo, a new technician in our area. Without a doubt, Tilo is the most knowledgeable and thorough technician to have ever serviced our home. Thank you for assigning him to our area. We most definitely prefer that he continue as our technician.
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By Valerie V. on 01/15/18
Tilo L arrived within the scheduled window. He put on shoe covers and treated both the inside of our house and the yard. He took the time to remove mud dauber nests and cobwebs outside. He was very polite and professional.

By Tony L. on 12/03/17
This was Tilo's first visit to both our homes. He was courteous, knowledgeable and thorough. We informed him about our ongoing problem that all previous service technicians were not able to solve, namely ridding us of the "spring tail" pest. He did his work, mixing...
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This was Tilo's first visit to both our homes. He was courteous, knowledgeable and thorough. We informed him about our ongoing problem that all previous service technicians were not able to solve, namely ridding us of the "spring tail" pest. He did his work, mixing several chemical compounds and applying each in areas his expertise dictated would be best to solve our problem. Within a week of his visit, we were amazed with the results. Where we had daily sightings of numerous and lively critters, we would spot one or two every three to five days, all DEAD. We wish Tilo to be our regular pest control technician.
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