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By Robert L. on 08/23/19
Andrew was on time and professional. Got a quick estimate today. Marco and Will were quick and efficient, we are very happy with their work. Sidney G. Went above and beyond in taking care of us. When Centerpoint finally showed up to cut the power, Sidney was able...
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Andrew was on time and professional. Got a quick estimate today. Marco and Will were quick and efficient, we are very happy with their work. Sidney G. Went above and beyond in taking care of us. When Centerpoint finally showed up to cut the power, Sidney was able to quickly change out the main disconnect and get us back to full power. Professional and courteous we received A service
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By Ellis, L. on 08/21/19
John R was very attentive to questions and thorough in cleaning our outside unit.

By Gloria H. on 08/21/19
Outstanding job was done by Sky,Gelardo, and Javier. They installed a complete new system for our home and it was done quite efficiently. Our heartfelt appreciation goes out to them. We are seniors and heat is not our friend! Thank you, thank you!

By Tim B. on 08/20/19
We had a Friday night cooling issue. Went online, requested appt. Got a call after 9pm by JM to confirm appt. Saturday mid-morning Leo showed up, very nice and professional. He diagnosed the issue and had AC blowing by 11am. The service and outcome exceeded my exp...
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We had a Friday night cooling issue. Went online, requested appt. Got a call after 9pm by JM to confirm appt. Saturday mid-morning Leo showed up, very nice and professional. He diagnosed the issue and had AC blowing by 11am. The service and outcome exceeded my expectations. JM was great. Plan to have them do an annual review of my ACs!
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By Trudy B. on 08/15/19
Henry was punctual, kind to my dog & quick to assess the problem with our A/C and provide different options and availability.

By Peyton, B. on 08/14/19
Very helpful and easy to work with

By Jacques L. on 08/13/19
Rey answers all my questions about repiping. Great customer service. Thanks

By Quentaria M. on 08/13/19
Excellent customer service

By Turner, P. on 08/12/19
Communications with Customer to be a explain what’s going on could be improved— other wise they did I a good job

By Joe M. on 08/12/19
excellent service and many options available for the work

By Banker, B. on 08/12/19
Don was a true professional. I can tell he takes pride in the work that he does.

By Richardson, T. on 08/11/19
No comment

By Mohr, M. on 08/11/19
Victor listened to my needs and was willing to attempt total satisfaction. Due to previous scheduling conflicts for the installation group, the work could not be completed on Saturday. However, part of the overall job was a toilet valve replacement and he took c...
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Victor listened to my needs and was willing to attempt total satisfaction. Due to previous scheduling conflicts for the installation group, the work could not be completed on Saturday. However, part of the overall job was a toilet valve replacement and he took care of that personally on Friday. The bulk of the job is scheduled to be completed on Monday.
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By Kellie B. on 08/11/19
No comment

By ahmed, T. on 08/10/19
No comment

By Chynthia V. on 08/10/19
Fred was very thorough in his review of the repairs that needed to be done. He explained in detail and answered all our questions.

By Randle, D. on 08/10/19
Very knowledgeable

By Howden, T. on 08/09/19
Did a thorough job figuring out a solution to my problem, and explained it to me clearly.

By Rachel S. on 08/08/19
Thank you John Moore for asking me to review because I wasn't going to! Daye from customer service was great, Sky, the technician arrived quickly and was friendly. The prices are absolutely, unequivocally outrageous. $250/lb of freon, $399.99 for a capacitor, $7000...
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Thank you John Moore for asking me to review because I wasn't going to! Daye from customer service was great, Sky, the technician arrived quickly and was friendly. The prices are absolutely, unequivocally outrageous. $250/lb of freon, $399.99 for a capacitor, $7000 for a compressor, $11,000-$15,000 for a 3.5 ton unit. Save yourself some time and money and call someone else. I used a local company and got my freon recharged, it needed less than what John Moore told me I needed it was 1/2 the price.
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By Joann W. on 08/08/19
I had a problem with my A/C UNIT, I called John Moore Services that morning (08/08/19)and they set an appointment for me within a few hours that I called. The Tech named Kiel diagnosis the problem and got the appropriate parts. He checked the unit and now it is ...
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I had a problem with my A/C UNIT, I called John Moore Services that morning (08/08/19)and they set an appointment for me within a few hours that I called. The Tech named Kiel diagnosis the problem and got the appropriate parts. He checked the unit and now it is cooling properly. THANKS FOR THE GREAT SERVICE that was provided so quickly during these very hot temperatures. Joann Williams
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CALL TO SCHEDULE
713-730-2525

Select any employee to see all their reviews.

Russell H
Rating:
222 total reviews!
Christian L
Rating:
121 total reviews!
Keenan B
Customer Service Rep.
Rating:Just Launched
Megan H
Customer Service Rep.
Rating:Just Launched
Hamad D
Rating:
(113 total reviews)
Robert W
Rating:
(93 total reviews)

* Total number of reviews and star-ratings are based on data collected during the time period John Moore Services has been using the ReviewBuzz system and may not directly match the data found on each public review site.

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Customer service is always a top priority at John Moore Services. Our BBB Membership A+ rating is like a badge of honor as we continuously strive to provide the best experience for our clients.

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CALL TO SCHEDULE
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Russell H has a 5-Star rating and leads the company in total reviews, making this pro a ReviewBuzz Rockstar!
222 total reviews
I have been working for John Moore for 5 years now and I just love it. It's a great company to work for and I hope to be here a long time to come. Roll Tide!
By Alexses F. on 08/07/19
While the repair was costly, I know plumbing always is and having been without water for almost 2 days, I appreciated the convenience of John Moore and was willing to pay to get it done quickly and correctly. Russell was on-time, friendly and helpful. He did not pr...
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While the repair was costly, I know plumbing always is and having been without water for almost 2 days, I appreciated the convenience of John Moore and was willing to pay to get it done quickly and correctly. Russell was on-time, friendly and helpful. He did not pressure me and completed the job in a timely manner.
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By Montalvo, R. on 08/04/19
Mr. Russell was very knowledgeable and professional. He offered options to address the issues at my house. Nick L. Provided excellent customer service and went above and beyond his job. He helped me understand all of the issues with my house and provided numerou...
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Mr. Russell was very knowledgeable and professional. He offered options to address the issues at my house. Nick L. Provided excellent customer service and went above and beyond his job. He helped me understand all of the issues with my house and provided numerous solutions. He is very trustworthy and a great representative of the John Moore company. Charles R. Was prompt and very professional. He took minimal time to assess my bathroom for a renovation. He was efficient yet thorough. Mr. Wallace provided great customer service. He explained everything clearly and concisely. Based on this experience I have already scheduled other consultations for other work needed at my house.
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By Jennifer K. on 08/04/19
I want JOHN MOORE SERVICES UPPER MANAGEMENT, and future potential plumbing customers to know that RUSSELL HERD carried this entire company on his shoulders yesterday. I was in need of plumbing repair that would have eventually became an emergent situation. After be...
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I want JOHN MOORE SERVICES UPPER MANAGEMENT, and future potential plumbing customers to know that RUSSELL HERD carried this entire company on his shoulders yesterday. I was in need of plumbing repair that would have eventually became an emergent situation. After being left TWICE unrepaired by another employee, I was beginning to feel a bit jilted and surprised. I have had about ten interactions with JMS over the past couple of years and have been absolutely blown away by their customer service. BUT, it only takes one nail to flatten a tire. I felt a little betrayed to be honest. Then comes along Mr. Herd. When Russell arrived yesterday he was kind, completely knowledgeable, and eager to help. FIFTEEN MINUTES. That's how long it took him to fix my pipe separation and repair my confidence in JMS. Russell, you should be the face of John Moore and I have the utmost respect and gratitude for you. Thank you for lifting this burden off our shoulders. xoxoxo
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By Jennifer K. on 08/03/19
I want JOHN MOORE SERVICES UPPER MANAGEMENT, and future potential plumbing customers to know that RUSSELL HERD carried this entire company on his shoulders yesterday. I was in need of plumbing repair that would have eventually became an …More

By candice h. on 07/31/19
Russel was fantastic. Treated my home with respect! Thank you Candice

By Lewis, M. on 07/24/19
Repaired incoming water line in a very professional and timely fashion.

By Robert S. on 07/10/19
Russell arrived as promised, immediately identified the cause of our troubles, then efficiently performed the repairs in a friendly and professional manner. The only reason I did not give him and John Moore five stars is that I believe ALL plumbing services companies charge too much.

By Anthony P. on 06/27/19
Awesome quick and friendly service!! Would definitely recommend to friends and family! Mr. Russell Herd thank you for your great work!

By Susana P. on 06/27/19
Awesome quick and friendly service!! Would definitely recommend to friends and family! Mr. Russell Herd thank you for your great work!

By Sara K. on 06/11/19
Russell was very courteous, thorough & timely. Thank you for helping us install our kitchen sink hardware!

By Jay W. on 06/03/19
Needed replacement of 2 cheap valves under the kitchen sink. Russell came out on time, completed the job quickly and cleaned up after himself perfectly. He was professional, courteous and skilled. I will ask for him personally when I need additional service.

By Harold G. on 05/27/19
Capable, friendly and helpful.

By Timothy G. on 05/20/19
Nobody would fix our outside water faucet because it looked like a lot of hard work so we called John Moore. Russell Herd came out and he was fantastic. Gave us an estimate and stuck to it. He made a job nobody else wanted to do look easy. Thank you so much John Mo...
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Nobody would fix our outside water faucet because it looked like a lot of hard work so we called John Moore. Russell Herd came out and he was fantastic. Gave us an estimate and stuck to it. He made a job nobody else wanted to do look easy. Thank you so much John Moore for having such awesome plumbers and thank you Russel Herd.
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By James S. on 05/15/19
Great people, fast service, I will use these folks, for all my plumbing. The tech was very pleasant. Thank you JOHN MOORE.

By Cindy S. on 05/02/19
Our very kind Plumber, Russell, did a fantastic job of repairing one water heater and servicing both. He did a great job and was very informative about the work being done. Thanks, Russell!

By Gordon T. on 04/30/19
Fast response, excellent service, did the job quickly.

By Christine L. on 04/17/19
Russell did a good job putting in a new toilet for us. He is knowledgeable, professional and polite.

By Payne, J. on 04/11/19
Quick response. Explained everything.

By Marie A. on 04/06/19
So happy with my John Moore service at my home today. I called yesterday and was able to get an appointment the following day on a Saturday. I requested a master plumber for my service as I had used another company previously, and we did not seem to cure the proble...
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So happy with my John Moore service at my home today. I called yesterday and was able to get an appointment the following day on a Saturday. I requested a master plumber for my service as I had used another company previously, and we did not seem to cure the problem. The John Moore Services Journeyman Plumber, Russell Herd, who came to our home today is simply AMAZING! If I could give him 6 stars I would. He was timely, polite, and explained to me in terms that I could understand his diagnosis and recommendation options. He's like a teacher who comes to the house! Thank you Russell - I have learned my lesson and now am on team John Moore!
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By Marie A. on 04/06/19
So happy with my John Moore service at my home today. I called yesterday and was able to get an appointment the following day on a Saturday. I requested a master plumber for my service as I had used another company previously, and we did not seem to cure the proble...
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So happy with my John Moore service at my home today. I called yesterday and was able to get an appointment the following day on a Saturday. I requested a master plumber for my service as I had used another company previously, and we did not seem to cure the problem. The John Moore Services Journeyman Plumber, Russell Herd, who came to our home today is simply AMAZING! He was timely, polite, and explained to me in terms that I could understand his diagnosis and recommendation options. He's like a teacher who comes to the house! Thank you Russell - I have learned my lesson and now am on team John Moore!
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