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By Ellis, L. on 08/21/19
John R was very attentive to questions and thorough in cleaning our outside unit.

By Gloria H. on 08/21/19
Outstanding job was done by Sky,Gelardo, and Javier. They installed a complete new system for our home and it was done quite efficiently. Our heartfelt appreciation goes out to them. We are seniors and heat is not our friend! Thank you, thank you!

By Tim B. on 08/20/19
We had a Friday night cooling issue. Went online, requested appt. Got a call after 9pm by JM to confirm appt. Saturday mid-morning Leo showed up, very nice and professional. He diagnosed the issue and had AC blowing by 11am. The service and outcome exceeded my exp...
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We had a Friday night cooling issue. Went online, requested appt. Got a call after 9pm by JM to confirm appt. Saturday mid-morning Leo showed up, very nice and professional. He diagnosed the issue and had AC blowing by 11am. The service and outcome exceeded my expectations. JM was great. Plan to have them do an annual review of my ACs!
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By Trudy B. on 08/15/19
Henry was punctual, kind to my dog & quick to assess the problem with our A/C and provide different options and availability.

By Peyton, B. on 08/14/19
Very helpful and easy to work with

By Jacques L. on 08/13/19
Rey answers all my questions about repiping. Great customer service. Thanks

By Quentaria M. on 08/13/19
Excellent customer service

By Turner, P. on 08/12/19
Communications with Customer to be a explain what’s going on could be improved— other wise they did I a good job

By Joe M. on 08/12/19
excellent service and many options available for the work

By Banker, B. on 08/12/19
Don was a true professional. I can tell he takes pride in the work that he does.

By Richardson, T. on 08/11/19
No comment

By Mohr, M. on 08/11/19
Victor listened to my needs and was willing to attempt total satisfaction. Due to previous scheduling conflicts for the installation group, the work could not be completed on Saturday. However, part of the overall job was a toilet valve replacement and he took c...
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Victor listened to my needs and was willing to attempt total satisfaction. Due to previous scheduling conflicts for the installation group, the work could not be completed on Saturday. However, part of the overall job was a toilet valve replacement and he took care of that personally on Friday. The bulk of the job is scheduled to be completed on Monday.
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By Kellie B. on 08/11/19
No comment

By ahmed, T. on 08/10/19
No comment

By Chynthia V. on 08/10/19
Fred was very thorough in his review of the repairs that needed to be done. He explained in detail and answered all our questions.

By Randle, D. on 08/10/19
Very knowledgeable

By Howden, T. on 08/09/19
Did a thorough job figuring out a solution to my problem, and explained it to me clearly.

By Rachel S. on 08/08/19
Thank you John Moore for asking me to review because I wasn't going to! Daye from customer service was great, Sky, the technician arrived quickly and was friendly. The prices are absolutely, unequivocally outrageous. $250/lb of freon, $399.99 for a capacitor, $7000...
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Thank you John Moore for asking me to review because I wasn't going to! Daye from customer service was great, Sky, the technician arrived quickly and was friendly. The prices are absolutely, unequivocally outrageous. $250/lb of freon, $399.99 for a capacitor, $7000 for a compressor, $11,000-$15,000 for a 3.5 ton unit. Save yourself some time and money and call someone else. I used a local company and got my freon recharged, it needed less than what John Moore told me I needed it was 1/2 the price.
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By Joann W. on 08/08/19
I had a problem with my A/C UNIT, I called John Moore Services that morning (08/08/19)and they set an appointment for me within a few hours that I called. The Tech named Kiel diagnosis the problem and got the appropriate parts. He checked the unit and now it is ...
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I had a problem with my A/C UNIT, I called John Moore Services that morning (08/08/19)and they set an appointment for me within a few hours that I called. The Tech named Kiel diagnosis the problem and got the appropriate parts. He checked the unit and now it is cooling properly. THANKS FOR THE GREAT SERVICE that was provided so quickly during these very hot temperatures. Joann Williams
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By McGowen, R. on 08/08/19
Great experience. Service Tech, Don, awesome, knowledgeable, very professional and friendly. Covered his shoes as he entered and provided us with a clear assessment of what was needed. The initial service request was completed.
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Select any employee to see all their reviews.

Russell H
Rating:
222 total reviews!
Christian L
Rating:
121 total reviews!
Keenan B
Customer Service Rep.
Rating:Just Launched
Megan H
Customer Service Rep.
Rating:Just Launched
Hamad D
Rating:
(113 total reviews)
Robert W
Rating:
(93 total reviews)

* Total number of reviews and star-ratings are based on data collected during the time period John Moore Services has been using the ReviewBuzz system and may not directly match the data found on each public review site.

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Customer service is always a top priority at John Moore Services. Our BBB Membership A+ rating is like a badge of honor as we continuously strive to provide the best experience for our clients.

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Robert W has a 5-Star rating and leads the company in total reviews, making this pro a ReviewBuzz Rockstar!
93 total reviews
By Kathy Albert C. on 08/03/19
Efficient and professional service provided.

By Angela S. on 07/06/19
My husband met with him. He was apparently rude and dismissive. Didn’t want to answer questions. We went with another company.

By Anjanette S. on 07/05/19
I called John Moore Services at 8:00 AM to address some non-critical plumbing issues. They scheduled an appointment between 10:00 and 2:00 that same day. Robert W. called me at 10:30 to let me know he would arrive between 11:00 and 11:15. Robert arrived exactly whe...
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I called John Moore Services at 8:00 AM to address some non-critical plumbing issues. They scheduled an appointment between 10:00 and 2:00 that same day. Robert W. called me at 10:30 to let me know he would arrive between 11:00 and 11:15. Robert arrived exactly when he stated. He was professional and courteous. He informed me of my options. He kept me abreast of his progress and explained the issues with my leaking kitchen sink and my bathroom sink. He checked his work multiple times to assure he fixed all issues. He was so thorough that he caught issues that I didn't notice. Thank you Robert W. and John Moore Services.
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By Staten, T. on 06/25/19
Punctual, professional, friendly and efficient. For what more can you ask?

By Reed, C. on 06/12/19
He did fine, but the thermostate was at 75 and he changed it to 70 and did not change it back. Was not happy about that. Other than that, he was fine.

By Thayer, R. on 06/07/19
The John Moore plumbing tech was at my house just a few hours after I called in. He quickly diagnosed the problem and gave me options for repair or replacement, then got the job done. John Moore is not the cheapest option for repairs but they are quick and reliab...
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The John Moore plumbing tech was at my house just a few hours after I called in. He quickly diagnosed the problem and gave me options for repair or replacement, then got the job done. John Moore is not the cheapest option for repairs but they are quick and reliable and do good work, so for me it's worth paying a bit "moore". Will definitely use them again.
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By Sharr, S. on 05/22/19
Job very well done in professional manner. Highly recommend.

By Miller, E. C. on 04/24/19
Been using John Moore for all sorts of repairs. I like that are quick, punctual. I get notice of when my tech will arrive with a photo. The work is done professionally. They clean up after the work is done. They are friendly and informed me upfront of possible cost...
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Been using John Moore for all sorts of repairs. I like that are quick, punctual. I get notice of when my tech will arrive with a photo. The work is done professionally. They clean up after the work is done. They are friendly and informed me upfront of possible cost for work. Recommend John Moore to all my friends and neighbors.
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By Rita D. on 04/23/19
John Moore Services sent a professional service technician named Robert W. Robert put in a garbage disposal and a sink faucet in which he did so quickly and professionally. He was polite and showed pride in his job by explaining everything to me and giving me sever...
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John Moore Services sent a professional service technician named Robert W. Robert put in a garbage disposal and a sink faucet in which he did so quickly and professionally. He was polite and showed pride in his job by explaining everything to me and giving me several options before he started job, which was appreciated. Thank you, Joe/Rita
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By Kim T. on 04/16/19
I had an issue with a toilet that belonged to my handicapped brother that needed to be pulled up and re seated I called and was given a time frame of 12-4 pm the service man Robert called right on time and arrived exactly when he said he would he was extremely prof...
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I had an issue with a toilet that belonged to my handicapped brother that needed to be pulled up and re seated I called and was given a time frame of 12-4 pm the service man Robert called right on time and arrived exactly when he said he would he was extremely professional,honest and knowledgeable. He provided the information I needed to be able to make an informed decision.He was able to make the repairs the same day. I am very satisfied and would definitely recommend this young man to any family member. Thank you for your prompt,professional,honest services.
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By Rosalyn J. on 03/18/19
(no comment)

By Erik B. on 03/07/19
I've been using John Moore for over 18 years and never once had a problem or complaint with any of their technicians! They're always professional, always on time, and never once failed to solve the problem I called them in to fix. I've used them for plumbing, HVA...
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I've been using John Moore for over 18 years and never once had a problem or complaint with any of their technicians! They're always professional, always on time, and never once failed to solve the problem I called them in to fix. I've used them for plumbing, HVAC, electrical, and pet control. You truly can't go wrong with this company.
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By Kenneth P. on 02/26/19
Good sevice

By Zalesnik, D. on 02/18/19
Awesome work and support but Price is so over priced don’t think I’ll ever use again

By Trial, J. on 02/14/19
Did great work

By Colin S. on 02/06/19
Patient and knowledgeable.

By Courtney T. on 01/30/19
Very professional, clear about pricing and options. Robert resealed our leaking toilet in less than 30 minutes! Will definitely use again.

By Sharon F. on 01/30/19
Robert was consise about what we needed to repair our washer and dryer valves. He was honest, friendly and very efficient. He did a great job!

By Eric M. on 01/25/19
Robert was a pleasure to work with. Enjoy chatting with him and getting his professional opinion regarding plumbing work that I will need in the near future. Thanks!

By John J. on 01/21/19
Arrived early, quick work, friendly service.
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