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By Penny D. on 11/21/19
This may be one of the worst plumbers we’ve ever had. We used them for a leak from our A/C water line on the weekend. Fred found the leak but blew out only part of the line. When he left the leak happened again and damaged even more of the house. If I could give ...
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This may be one of the worst plumbers we’ve ever had. We used them for a leak from our A/C water line on the weekend. Fred found the leak but blew out only part of the line. When he left the leak happened again and damaged even more of the house. If I could give a zero, I would. The ad they use should be “Get John, Get screwed”.
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By A P. on 10/01/19
Prompt service. Plumbing team headed by Dave put in two long hot days to handle a complicated piping job in the attic. Thank you.

By Justine C. on 09/10/19
Andrew was a great representative for JM. He answered all my questions and gave me professional advice and bids for what he could at the time of the visit. I am in the process of evaluating several different parts of a remodel project and he was able to assist me i...
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Andrew was a great representative for JM. He answered all my questions and gave me professional advice and bids for what he could at the time of the visit. I am in the process of evaluating several different parts of a remodel project and he was able to assist me in all of the areas I need professional help with. A great Benefit of dealing with JM. I am however a bit disappointed with his lack of follow up on several items I was inquiring about. I will follow through myself again as I know technicians days are full and follow up may be a bit of a challenge and we all are human and can forget. Since it is not a rush but a fact finding project for me at this point, I am not concerned as he seemed to have excellent knowledge in many areas of work.
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By Roma F. on 09/03/19
Clearly understanding of the problem we are having and the solution. Friendly and polite.

By Joycelyn B. on 08/29/19
He did a very good job

By Robert L. on 08/23/19
Andrew was on time and professional. Got a quick estimate today. Marco and Will were quick and efficient, we are very happy with their work. Sidney G. Went above and beyond in taking care of us. When Centerpoint finally showed up to cut the power, Sidney was able...
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Andrew was on time and professional. Got a quick estimate today. Marco and Will were quick and efficient, we are very happy with their work. Sidney G. Went above and beyond in taking care of us. When Centerpoint finally showed up to cut the power, Sidney was able to quickly change out the main disconnect and get us back to full power. Professional and courteous we received A service
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By Ellis, L. on 08/21/19
John R was very attentive to questions and thorough in cleaning our outside unit.

By Gloria H. on 08/21/19
Outstanding job was done by Sky,Gelardo, and Javier. They installed a complete new system for our home and it was done quite efficiently. Our heartfelt appreciation goes out to them. We are seniors and heat is not our friend! Thank you, thank you!

By Tim B. on 08/20/19
We had a Friday night cooling issue. Went online, requested appt. Got a call after 9pm by JM to confirm appt. Saturday mid-morning Leo showed up, very nice and professional. He diagnosed the issue and had AC blowing by 11am. The service and outcome exceeded my exp...
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We had a Friday night cooling issue. Went online, requested appt. Got a call after 9pm by JM to confirm appt. Saturday mid-morning Leo showed up, very nice and professional. He diagnosed the issue and had AC blowing by 11am. The service and outcome exceeded my expectations. JM was great. Plan to have them do an annual review of my ACs!
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By Trudy B. on 08/15/19
Henry was punctual, kind to my dog & quick to assess the problem with our A/C and provide different options and availability.

By Peyton, B. on 08/14/19
Very helpful and easy to work with

By Jacques L. on 08/13/19
Rey answers all my questions about repiping. Great customer service. Thanks

By Quentaria M. on 08/13/19
Excellent customer service

By Turner, P. on 08/12/19
Communications with Customer to be a explain what’s going on could be improved— other wise they did I a good job

By Joe M. on 08/12/19
excellent service and many options available for the work

By Robert W. on 08/12/19
My technician Leo was thorough and refreshingly honest in his assessment of my hvac system. He found athe solution to my condenser problem and only cost 5% of what two other heavily marketed HVAC companies in Houston were trying ell me. I appreciated his honesty an...
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My technician Leo was thorough and refreshingly honest in his assessment of my hvac system. He found athe solution to my condenser problem and only cost 5% of what two other heavily marketed HVAC companies in Houston were trying ell me. I appreciated his honesty and will continue to recoto smmend JMS to my friends and family. Well done Leo and John Moore Services.
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By Banker, B. on 08/12/19
Don was a true professional. I can tell he takes pride in the work that he does.

By Richardson, T. on 08/11/19
No comment

By Mohr, M. on 08/11/19
Victor listened to my needs and was willing to attempt total satisfaction. Due to previous scheduling conflicts for the installation group, the work could not be completed on Saturday. However, part of the overall job was a toilet valve replacement and he took c...
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Victor listened to my needs and was willing to attempt total satisfaction. Due to previous scheduling conflicts for the installation group, the work could not be completed on Saturday. However, part of the overall job was a toilet valve replacement and he took care of that personally on Friday. The bulk of the job is scheduled to be completed on Monday.
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By Kellie B. on 08/11/19
No comment
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Select any employee to see all their reviews.

Russell H
Rating:
222 total reviews!
Christian L
Rating:
121 total reviews!
Keenan B
Customer Service Rep.
Rating:Just Launched
Megan H
Customer Service Rep.
Rating:Just Launched
Hamad D
Rating:
(113 total reviews)
Robert W
Rating:
(93 total reviews)

* Total number of reviews and star-ratings are based on data collected during the time period John Moore Services has been using the ReviewBuzz system and may not directly match the data found on each public review site.

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Customer service is always a top priority at John Moore Services. Our BBB Membership A+ rating is like a badge of honor as we continuously strive to provide the best experience for our clients.

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Leo D has a 5-Star rating and leads the company in total reviews, making this pro a ReviewBuzz Rockstar!
21 total reviews
By Tim B. on 08/20/19
We had a Friday night cooling issue. Went online, requested appt. Got a call after 9pm by JM to confirm appt. Saturday mid-morning Leo showed up, very nice and professional. He diagnosed the issue and had AC blowing by 11am. The service and outcome exceeded my exp...
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We had a Friday night cooling issue. Went online, requested appt. Got a call after 9pm by JM to confirm appt. Saturday mid-morning Leo showed up, very nice and professional. He diagnosed the issue and had AC blowing by 11am. The service and outcome exceeded my expectations. JM was great. Plan to have them do an annual review of my ACs!
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By Robert W. on 08/12/19
My technician Leo was thorough and refreshingly honest in his assessment of my hvac system. He found athe solution to my condenser problem and only cost 5% of what two other heavily marketed HVAC companies in Houston were trying ell me. I appreciated his honesty an...
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My technician Leo was thorough and refreshingly honest in his assessment of my hvac system. He found athe solution to my condenser problem and only cost 5% of what two other heavily marketed HVAC companies in Houston were trying ell me. I appreciated his honesty and will continue to recoto smmend JMS to my friends and family. Well done Leo and John Moore Services.
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By Jon W. on 06/29/19
Had a problem with my air-conditioner so I called the company I had used previously. They came out and told me my entire system needed to be replaced and it wasn’t going to be cheap. I contacted John Moore to get a second opinion and they came out right away (the...
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Had a problem with my air-conditioner so I called the company I had used previously. They came out and told me my entire system needed to be replaced and it wasn’t going to be cheap. I contacted John Moore to get a second opinion and they came out right away (the same day). They did a great job; they were extremely professional and repaired my system for a third of the cost of what the other company tried to charge me. I am now a loyal John Moore customer.
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By Diienna, V. on 06/07/19
Extremely knowledgeable and helpful. Prices not competitive, though.

By Helen R. on 06/06/19
Leo Delacerda came to my home to give me a second opinion on an AC which Cruz had given me an exorbitant price on. He was on time, very cordial, exceptionally knowledgable and proficient. He advised me there was nothing wrong with the AC but the filters needed clea...
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Leo Delacerda came to my home to give me a second opinion on an AC which Cruz had given me an exorbitant price on. He was on time, very cordial, exceptionally knowledgable and proficient. He advised me there was nothing wrong with the AC but the filters needed cleaning, which he did. It was so refreshing and and pleasant to deal with someone of true integrity and proficiency. I will definitely call them again in the future.
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By Reuland, Helen M. on 06/06/19
Leo Delacerda came to my home to give a second opinion on an AC which Cruz AC and Elec had given me an exorbitant price. He said nothing was wrong with the AC, but the filters were clogged up, which he cleaned and fixed the problem. The other guy had also cut the...
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Leo Delacerda came to my home to give a second opinion on an AC which Cruz AC and Elec had given me an exorbitant price. He said nothing was wrong with the AC, but the filters were clogged up, which he cleaned and fixed the problem. The other guy had also cut the lines to the AC. Leo was very cordial, knowledgable, and explained everything precicely. It was such a pleasure to deal with someone who was both proficient and honest. I would definitely call on him again.
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By Jackson, C. on 06/05/19
Leo is a great rep up front and very easy to talk to

By Bridget T. on 06/01/19
Leo D was very helpful!

By Greg D. on 05/27/19
These guys DID NOT charge a fee to diagnose the problem with my HVAC system. Turns out a button my housekeeper flipped shut A/C down. Very professional service, technician put covers on his boots entering the house and found the problem in about 15 minutes. The bi...
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These guys DID NOT charge a fee to diagnose the problem with my HVAC system. Turns out a button my housekeeper flipped shut A/C down. Very professional service, technician put covers on his boots entering the house and found the problem in about 15 minutes. The bill for fixing this was NOTHING! My experience with this company from beginning to end was on point. I will definitely use JM again if I need any of their services
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By Mack, I. on 05/08/19
No comments

By Tundra N. on 05/03/19
Leo Delacerda was great! He took his time and explained everything in detail and answered all of my many questions. Thanks!

By Karla C. on 05/01/19
Leo, the service technician, was pleasant, straightforward, and honest. He inspected our system and gave us several options for fixing the problem. When professionals are professional, it makes life easier. -Crawford

By Crenshaw, J. on 04/15/19
It is easy to make an appointment and the person sent to do the work calls ahead to give you and idea of their arrival time. They arrive when they say they will. They wear clothing that identifies them as an employee of John Moore. They seem to know their business ...
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It is easy to make an appointment and the person sent to do the work calls ahead to give you and idea of their arrival time. They arrive when they say they will. They wear clothing that identifies them as an employee of John Moore. They seem to know their business and are very courteous.
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By Parker, M. on 03/15/19
Professional workers, advise on what problem is and what needs to be done. Then gives choices on how to have problem fixed. The technician, Cornelio Delacerda, who worked on my problem was very helpful.

By Hankins, M. on 03/06/19
Serviceman replaced in- unit air filters. Very courteous and professional and, although this is a very messy job, left everything immaculate inside and out. It was great to receive a pic of who was going to show up also. I actually purchased the maintenance p...
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Serviceman replaced in- unit air filters. Very courteous and professional and, although this is a very messy job, left everything immaculate inside and out. It was great to receive a pic of who was going to show up also. I actually purchased the maintenance package at the same time so the service call was considered included after the fact. Good deal! Only downside was the battery of questions I had to answer to place the service request. The appointment setter said the questions were useful to gauge the technician needed. Who knows. Overall, great experience .
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By Sutton, B. on 12/27/18
Very friendly. Fast service.

By Evangeline T. on 11/15/18
Cornelio was very professional, courteous and knowledgeable of his work. I definitely give him the high rating he deserves. A very wonderful technician indeed! Thank you, Cornelio and thank you to the customer desk ladies.

By Mewland, M. on 11/15/18
The technician was prompt, professional, and very competent.

By Finger, J. on 11/12/18
After reading all these bad reviews all I can say is Mr. Moore must have read them and lit some fires under a few asses because I have had them out twice today for separate issues and had no problems. Both techs were very professional and didn't try to sell me anyt...
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After reading all these bad reviews all I can say is Mr. Moore must have read them and lit some fires under a few asses because I have had them out twice today for separate issues and had no problems. Both techs were very professional and didn't try to sell me anything I didn't need and got the job done quick. Hope I won't need them again but will call if I do.
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By Massey, V. on 10/31/18
Technician was very professional & was very thorough in his inspection of our heating system.
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