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By Roma F. on 09/03/19
Clearly understanding of the problem we are having and the solution. Friendly and polite.

By Joycelyn B. on 08/29/19
He did a very good job

By Robert L. on 08/23/19
Andrew was on time and professional. Got a quick estimate today. Marco and Will were quick and efficient, we are very happy with their work. Sidney G. Went above and beyond in taking care of us. When Centerpoint finally showed up to cut the power, Sidney was able...
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Andrew was on time and professional. Got a quick estimate today. Marco and Will were quick and efficient, we are very happy with their work. Sidney G. Went above and beyond in taking care of us. When Centerpoint finally showed up to cut the power, Sidney was able to quickly change out the main disconnect and get us back to full power. Professional and courteous we received A service
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By Ellis, L. on 08/21/19
John R was very attentive to questions and thorough in cleaning our outside unit.

By Gloria H. on 08/21/19
Outstanding job was done by Sky,Gelardo, and Javier. They installed a complete new system for our home and it was done quite efficiently. Our heartfelt appreciation goes out to them. We are seniors and heat is not our friend! Thank you, thank you!

By Tim B. on 08/20/19
We had a Friday night cooling issue. Went online, requested appt. Got a call after 9pm by JM to confirm appt. Saturday mid-morning Leo showed up, very nice and professional. He diagnosed the issue and had AC blowing by 11am. The service and outcome exceeded my exp...
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We had a Friday night cooling issue. Went online, requested appt. Got a call after 9pm by JM to confirm appt. Saturday mid-morning Leo showed up, very nice and professional. He diagnosed the issue and had AC blowing by 11am. The service and outcome exceeded my expectations. JM was great. Plan to have them do an annual review of my ACs!
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By Trudy B. on 08/15/19
Henry was punctual, kind to my dog & quick to assess the problem with our A/C and provide different options and availability.

By Peyton, B. on 08/14/19
Very helpful and easy to work with

By Jacques L. on 08/13/19
Rey answers all my questions about repiping. Great customer service. Thanks

By Quentaria M. on 08/13/19
Excellent customer service

By Turner, P. on 08/12/19
Communications with Customer to be a explain what’s going on could be improved— other wise they did I a good job

By Joe M. on 08/12/19
excellent service and many options available for the work

By Robert W. on 08/12/19
My technician Leo was thorough and refreshingly honest in his assessment of my hvac system. He found athe solution to my condenser problem and only cost 5% of what two other heavily marketed HVAC companies in Houston were trying ell me. I appreciated his honesty an...
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My technician Leo was thorough and refreshingly honest in his assessment of my hvac system. He found athe solution to my condenser problem and only cost 5% of what two other heavily marketed HVAC companies in Houston were trying ell me. I appreciated his honesty and will continue to recoto smmend JMS to my friends and family. Well done Leo and John Moore Services.
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By Banker, B. on 08/12/19
Don was a true professional. I can tell he takes pride in the work that he does.

By Richardson, T. on 08/11/19
No comment

By Mohr, M. on 08/11/19
Victor listened to my needs and was willing to attempt total satisfaction. Due to previous scheduling conflicts for the installation group, the work could not be completed on Saturday. However, part of the overall job was a toilet valve replacement and he took c...
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Victor listened to my needs and was willing to attempt total satisfaction. Due to previous scheduling conflicts for the installation group, the work could not be completed on Saturday. However, part of the overall job was a toilet valve replacement and he took care of that personally on Friday. The bulk of the job is scheduled to be completed on Monday.
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By Kellie B. on 08/11/19
No comment

By ahmed, T. on 08/10/19
No comment

By ahmed, T. on 08/10/19
No comment

By Chynthia V. on 08/10/19
Fred was very thorough in his review of the repairs that needed to be done. He explained in detail and answered all our questions.
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713-730-2525

Select any employee to see all their reviews.

Russell H
Rating:
222 total reviews!
Christian L
Rating:
121 total reviews!
Keenan B
Customer Service Rep.
Rating:Just Launched
Megan H
Customer Service Rep.
Rating:Just Launched
Hamad D
Rating:
(113 total reviews)
Robert W
Rating:
(93 total reviews)

* Total number of reviews and star-ratings are based on data collected during the time period John Moore Services has been using the ReviewBuzz system and may not directly match the data found on each public review site.

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Customer service is always a top priority at John Moore Services. Our BBB Membership A+ rating is like a badge of honor as we continuously strive to provide the best experience for our clients.

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Kristopher L has a 5-Star rating and leads the company in total reviews, making this pro a ReviewBuzz Rockstar!
35 total reviews
Hi, my name is Kristopher Lee. I’ve worked for John Moore since 2015 and I can honestly say that the level of integrity from the management on down is top-notch. We really do care here at John Moore. I’m here to offer honest, reliable service backed by a company that really does care.
By Saunders, Susan P. on 07/27/19
No comment

By Elliot, J. on 03/14/19
I had my tank type water heater replaced with a tankless, John Moore people were there on time and the roofer, electrician and plumber installers were very courteous and made sure all my questions were answered and asked if there was anything else I needed before t...
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I had my tank type water heater replaced with a tankless, John Moore people were there on time and the roofer, electrician and plumber installers were very courteous and made sure all my questions were answered and asked if there was anything else I needed before thy left. John Moore may not be the cheapest contractor in town but they have fixed my problems even if it required more than one visit.
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By Curtis B. on 03/06/19
First of all I called on Saturday to make A appointment thinking it would be Monday before they came out. They actually came out around 1 P.M. And with in a few minutes he told me my water heater was bad . Went through the options then I’m thinking it Will be nex...
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First of all I called on Saturday to make A appointment thinking it would be Monday before they came out. They actually came out around 1 P.M. And with in a few minutes he told me my water heater was bad . Went through the options then I’m thinking it Will be next week before I can get it installed. He said we can get you your Water heater today and have it installed Plus your garbage disposal to. There is A lot to do when it comes down to the Installation and they did amazing job And that night we were back to having Hot water and also using the garbage disposal . It was a total of 4 men who Came out and took care of us and customer service representative . Thank You John Moore
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By Bruning, J. on 01/09/19
(no comment)

By Keith C. on 01/08/19
Quick and very professional service. Kristopher and David are very knowledgeable technicians.

By Stan S. on 12/29/18
(no comment)

By Swailes, J. on 09/21/18
John Moore company is most reliable. Their technicians are always courteous and friendly. They take the time to explain anything you don’t understand and they are well trained. Will come out on a weekend if nessisary and they clean up after the job is done. They ...
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John Moore company is most reliable. Their technicians are always courteous and friendly. They take the time to explain anything you don’t understand and they are well trained. Will come out on a weekend if nessisary and they clean up after the job is done. They go “that extra mile “for you. A big thank you to Kristopher L and Willie C. And all the other technicians who have fixed things for me over the years.
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By Sundeep R. on 07/20/18
(no comment)

By Bender, J. on 07/13/18
We recently had an issue with our a/c not working overnight which, also, involved a Nest thermostat. I called John Moore Services the next morning and they had two great technicians at our home by 10:00 a.m. We were extremely pleased with Kristopher Lee and David...
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We recently had an issue with our a/c not working overnight which, also, involved a Nest thermostat. I called John Moore Services the next morning and they had two great technicians at our home by 10:00 a.m. We were extremely pleased with Kristopher Lee and David. They identified and fixed the problem within minutes and then spent a considerable amount of time instructing us on helpful ways to adjust the Nest, as well as helping me to connect it to my Smart phone for more efficient ways to adjust it whether I'm in another room or even away from the house. We want to say thank-you, again, to Kristopher and David and let those at John Moore Services know that, once again, we have been very pleased with their services and their employees!
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By Denean F. on 07/11/18
Kristopher L. - very professional. Knew what he was doing and explained process well.

By Melissa V. on 06/29/18
Great service!

By Beth L. on 06/27/18
Kris L. from John Moore recently made an after-hours call to my home to troubleshoot an errant AC unit. He was prompt, professional, and quickly got to the root of the problem. He worked with me to find the lowest cost solution to the issue. Additionally, he provid...
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Kris L. from John Moore recently made an after-hours call to my home to troubleshoot an errant AC unit. He was prompt, professional, and quickly got to the root of the problem. He worked with me to find the lowest cost solution to the issue. Additionally, he provided a number of maintenance tips I can follow which will undoubtedly prevent costly future repairs.
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By Mondelli, R. on 06/26/18
(no comment)

By White, M. on 06/12/18
Excellent company with professional technicians

By Ken A. on 06/12/18
Kristopher Lee was on time, careful to completely diagnose of what turned out to be two problems, drove a considerable distance across Houston to get correct parts, returned and worked well into the evening to complete the job and thoroughly test the repairs to see...
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Kristopher Lee was on time, careful to completely diagnose of what turned out to be two problems, drove a considerable distance across Houston to get correct parts, returned and worked well into the evening to complete the job and thoroughly test the repairs to see that they were effective. All that time he exhibited a positive attitude and friendly demeanor. A valuable person to the company and the customer.
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By Carolyn B. on 06/07/18
Kristopher lee was so very thorough with my ac work. He had to pick up a part which put him on the job longer and he was polite and in good spirits until the job was done. Yes to recommend. 5 stars

By Grey, P. on 05/14/18
Kris came and found the issue quickly and and my air was working again , even though it was late he was going to stay until resolved.

By Williamson , A. on 01/22/18
I'm going to have to call in today to have someone come and fix his mistake. He hooked the hot water to the cold water faucet and the cold water to the hot water faucet in my kitchen

By Lu Ann A. on 07/30/17
The John Moore technician did a thorough and capable job of getting our AC unit repaired, and was attuned to honoring the John Moore warranty on the unit, which was greatly appreciated.

By Albertus J E. on 07/30/17
We had a Airconditioner outage. Leen Kristfer came and repaired in short notice. Although I know a little aboud the common failures like ao the run capacitor Le righi away found that imdiately. i consider him a Prince, als in his attitute specifically as he came af...
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We had a Airconditioner outage. Leen Kristfer came and repaired in short notice. Although I know a little aboud the common failures like ao the run capacitor Le righi away found that imdiately. i consider him a Prince, als in his attitute specifically as he came after allreade a whole morning work
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