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By Tim B. on 08/20/19
We had a Friday night cooling issue. Went online, requested appt. Got a call after 9pm by JM to confirm appt. Saturday mid-morning Leo showed up, very nice and professional. He diagnosed the issue and had AC blowing by 11am. The service and outcome exceeded my exp...
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We had a Friday night cooling issue. Went online, requested appt. Got a call after 9pm by JM to confirm appt. Saturday mid-morning Leo showed up, very nice and professional. He diagnosed the issue and had AC blowing by 11am. The service and outcome exceeded my expectations. JM was great. Plan to have them do an annual review of my ACs!
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By Trudy B. on 08/15/19
Henry was punctual, kind to my dog & quick to assess the problem with our A/C and provide different options and availability.

By Peyton, B. on 08/14/19
Very helpful and easy to work with

By Jacques L. on 08/13/19
Rey answers all my questions about repiping. Great customer service. Thanks

By Quentaria M. on 08/13/19
Excellent customer service

By Turner, P. on 08/12/19
Communications with Customer to be a explain what’s going on could be improved— other wise they did I a good job

By Joe M. on 08/12/19
excellent service and many options available for the work

By Banker, B. on 08/12/19
Don was a true professional. I can tell he takes pride in the work that he does.

By Richardson, T. on 08/11/19
No comment

By Mohr, M. on 08/11/19
Victor listened to my needs and was willing to attempt total satisfaction. Due to previous scheduling conflicts for the installation group, the work could not be completed on Saturday. However, part of the overall job was a toilet valve replacement and he took c...
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Victor listened to my needs and was willing to attempt total satisfaction. Due to previous scheduling conflicts for the installation group, the work could not be completed on Saturday. However, part of the overall job was a toilet valve replacement and he took care of that personally on Friday. The bulk of the job is scheduled to be completed on Monday.
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By Kellie B. on 08/11/19
No comment

By ahmed, T. on 08/10/19
No comment

By Chynthia V. on 08/10/19
Fred was very thorough in his review of the repairs that needed to be done. He explained in detail and answered all our questions.

By Randle, D. on 08/10/19
Very knowledgeable

By Howden, T. on 08/09/19
Did a thorough job figuring out a solution to my problem, and explained it to me clearly.

By Rachel S. on 08/08/19
Thank you John Moore for asking me to review because I wasn't going to! Daye from customer service was great, Sky, the technician arrived quickly and was friendly. The prices are absolutely, unequivocally outrageous. $250/lb of freon, $399.99 for a capacitor, $7000...
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Thank you John Moore for asking me to review because I wasn't going to! Daye from customer service was great, Sky, the technician arrived quickly and was friendly. The prices are absolutely, unequivocally outrageous. $250/lb of freon, $399.99 for a capacitor, $7000 for a compressor, $11,000-$15,000 for a 3.5 ton unit. Save yourself some time and money and call someone else. I used a local company and got my freon recharged, it needed less than what John Moore told me I needed it was 1/2 the price.
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By Joann W. on 08/08/19
I had a problem with my A/C UNIT, I called John Moore Services that morning (08/08/19)and they set an appointment for me within a few hours that I called. The Tech named Kiel diagnosis the problem and got the appropriate parts. He checked the unit and now it is ...
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I had a problem with my A/C UNIT, I called John Moore Services that morning (08/08/19)and they set an appointment for me within a few hours that I called. The Tech named Kiel diagnosis the problem and got the appropriate parts. He checked the unit and now it is cooling properly. THANKS FOR THE GREAT SERVICE that was provided so quickly during these very hot temperatures. Joann Williams
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By McGowen, R. on 08/08/19
Great experience. Service Tech, Don, awesome, knowledgeable, very professional and friendly. Covered his shoes as he entered and provided us with a clear assessment of what was needed. The initial service request was completed.

By Yvette W. on 08/08/19
John Moore will forever be the place I call when I have problems. Gerardo Garcia was our tech and he was very professional. The best part is that our error was something that was easily fixed on our end and he was upfront about it and didn't try to nickel and dim...
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John Moore will forever be the place I call when I have problems. Gerardo Garcia was our tech and he was very professional. The best part is that our error was something that was easily fixed on our end and he was upfront about it and didn't try to nickel and dime us. This is a company I can truly trust for great service!
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By Young, R. on 08/08/19
Recent hvac repair service was performed very quickly and i was back up and running Technicians were efficient and explained issues in a professional manner Thanks JohnMoore for your support
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CALL TO SCHEDULE
713-730-2525

Select any employee to see all their reviews.

Russell H
Rating:
221 total reviews!
Christian L
Rating:
121 total reviews!
Keenan B
Customer Service Rep.
Rating:Just Launched
Megan H
Customer Service Rep.
Rating:Just Launched
Hamad D
Rating:
(113 total reviews)
Robert W
Rating:
(93 total reviews)

* Total number of reviews and star-ratings are based on data collected during the time period John Moore Services has been using the ReviewBuzz system and may not directly match the data found on each public review site.

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Customer service is always a top priority at John Moore Services. Our BBB Membership A+ rating is like a badge of honor as we continuously strive to provide the best experience for our clients.

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CALL TO SCHEDULE
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Hazim H has a 5-Star rating and leads the company in total reviews, making this pro a ReviewBuzz Rockstar!
15 total reviews
By Tommy K. on 07/28/19
Rey arrived first to access the situation with my hot water heater. Was not working and old so was decided to replace. Matt and Hazim then arrived and installed new water heater in a very timely matter with no problems went smooth. All communication throughout was great.

By Barbara R. on 06/27/19
My service crew cared that this was a 'bad' day for me. They were helpful and took care of everything including unloading my car. The job was completed quickly and completely without leaving any mess. What wonderful guys, Thank you

By Murley S. on 06/06/19
THEY WERE EASY TO WORK WITH AND VERY CONSIDERATE. KNEW THEIR PRODUCT WELL.

By Lauretta F. on 05/13/19
(no comment)

By Angelika A. on 02/01/19
They made sure the job was done professionally and they where very nice

By Bill G. on 11/18/18
Very professional

By Joyce Ann T. on 10/26/18
Went really well. They got done faster than expected and very helpful and kind

By Wilson, M. on 10/22/18
The team was very professional and our service completely met our expectations.

By Bender, Lori A. on 09/12/18
Fast and Professional

By Rogers, E. on 09/10/18
Hazim H. and Kahlil G. perform great work and was pleasant to have do the work. Only reason they did not get a 5 star review is because I wasn't happy to have the work done in the first place. Both guys deserve a 5 star rating but this is for John Moore services as...
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Hazim H. and Kahlil G. perform great work and was pleasant to have do the work. Only reason they did not get a 5 star review is because I wasn't happy to have the work done in the first place. Both guys deserve a 5 star rating but this is for John Moore services as a whole. Water leak in the attic in the middle of August in Texas is bad but those 2 guys knocked it out in a day. Great job guys!
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By Shaw, R. on 06/15/18
They know what they are doing.

By Trisha M. on 05/02/18
The Plumbing Service Department is wonderful, and very professional. They notified me in advance when the workers would be coming out to do the job after I gave the green light. If having Christians working for you is important, then these guys definitely fit that ...
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The Plumbing Service Department is wonderful, and very professional. They notified me in advance when the workers would be coming out to do the job after I gave the green light. If having Christians working for you is important, then these guys definitely fit that bill. The guys never spoke a word about their faith, but I sure had to ask as it sure shined through. Wonderful work.
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By Madray, G. on 11/17/17
Kahil and Hazim solved the problem very quickly and I am very happy with their work. They both are very polite and professional young men and an asset for John Moore.

By Kent J. B. on 11/16/17
(No Comment)

By Teresa L. on 07/24/17
Quickly found and fixed the problem. Provided good information about the condition of the AC unit.
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