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By Penny D. on 11/21/19
This may be one of the worst plumbers we’ve ever had. We used them for a leak from our A/C water line on the weekend. Fred found the leak but blew out only part of the line. When he left the leak happened again and damaged even more of the house. If I could give ...
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This may be one of the worst plumbers we’ve ever had. We used them for a leak from our A/C water line on the weekend. Fred found the leak but blew out only part of the line. When he left the leak happened again and damaged even more of the house. If I could give a zero, I would. The ad they use should be “Get John, Get screwed”.
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By A P. on 10/01/19
Prompt service. Plumbing team headed by Dave put in two long hot days to handle a complicated piping job in the attic. Thank you.

By Justine C. on 09/10/19
Andrew was a great representative for JM. He answered all my questions and gave me professional advice and bids for what he could at the time of the visit. I am in the process of evaluating several different parts of a remodel project and he was able to assist me i...
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Andrew was a great representative for JM. He answered all my questions and gave me professional advice and bids for what he could at the time of the visit. I am in the process of evaluating several different parts of a remodel project and he was able to assist me in all of the areas I need professional help with. A great Benefit of dealing with JM. I am however a bit disappointed with his lack of follow up on several items I was inquiring about. I will follow through myself again as I know technicians days are full and follow up may be a bit of a challenge and we all are human and can forget. Since it is not a rush but a fact finding project for me at this point, I am not concerned as he seemed to have excellent knowledge in many areas of work.
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By Roma F. on 09/03/19
Clearly understanding of the problem we are having and the solution. Friendly and polite.

By Joycelyn B. on 08/29/19
He did a very good job

By Robert L. on 08/23/19
Andrew was on time and professional. Got a quick estimate today. Marco and Will were quick and efficient, we are very happy with their work. Sidney G. Went above and beyond in taking care of us. When Centerpoint finally showed up to cut the power, Sidney was able...
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Andrew was on time and professional. Got a quick estimate today. Marco and Will were quick and efficient, we are very happy with their work. Sidney G. Went above and beyond in taking care of us. When Centerpoint finally showed up to cut the power, Sidney was able to quickly change out the main disconnect and get us back to full power. Professional and courteous we received A service
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By Ellis, L. on 08/21/19
John R was very attentive to questions and thorough in cleaning our outside unit.

By Gloria H. on 08/21/19
Outstanding job was done by Sky,Gelardo, and Javier. They installed a complete new system for our home and it was done quite efficiently. Our heartfelt appreciation goes out to them. We are seniors and heat is not our friend! Thank you, thank you!

By Tim B. on 08/20/19
We had a Friday night cooling issue. Went online, requested appt. Got a call after 9pm by JM to confirm appt. Saturday mid-morning Leo showed up, very nice and professional. He diagnosed the issue and had AC blowing by 11am. The service and outcome exceeded my exp...
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We had a Friday night cooling issue. Went online, requested appt. Got a call after 9pm by JM to confirm appt. Saturday mid-morning Leo showed up, very nice and professional. He diagnosed the issue and had AC blowing by 11am. The service and outcome exceeded my expectations. JM was great. Plan to have them do an annual review of my ACs!
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By Trudy B. on 08/15/19
Henry was punctual, kind to my dog & quick to assess the problem with our A/C and provide different options and availability.

By Peyton, B. on 08/14/19
Very helpful and easy to work with

By Jacques L. on 08/13/19
Rey answers all my questions about repiping. Great customer service. Thanks

By Quentaria M. on 08/13/19
Excellent customer service

By Turner, P. on 08/12/19
Communications with Customer to be a explain what’s going on could be improved— other wise they did I a good job

By Joe M. on 08/12/19
excellent service and many options available for the work

By Robert W. on 08/12/19
My technician Leo was thorough and refreshingly honest in his assessment of my hvac system. He found athe solution to my condenser problem and only cost 5% of what two other heavily marketed HVAC companies in Houston were trying ell me. I appreciated his honesty an...
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My technician Leo was thorough and refreshingly honest in his assessment of my hvac system. He found athe solution to my condenser problem and only cost 5% of what two other heavily marketed HVAC companies in Houston were trying ell me. I appreciated his honesty and will continue to recoto smmend JMS to my friends and family. Well done Leo and John Moore Services.
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By Banker, B. on 08/12/19
Don was a true professional. I can tell he takes pride in the work that he does.

By Richardson, T. on 08/11/19
No comment

By Mohr, M. on 08/11/19
Victor listened to my needs and was willing to attempt total satisfaction. Due to previous scheduling conflicts for the installation group, the work could not be completed on Saturday. However, part of the overall job was a toilet valve replacement and he took c...
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Victor listened to my needs and was willing to attempt total satisfaction. Due to previous scheduling conflicts for the installation group, the work could not be completed on Saturday. However, part of the overall job was a toilet valve replacement and he took care of that personally on Friday. The bulk of the job is scheduled to be completed on Monday.
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By Kellie B. on 08/11/19
No comment
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Select any employee to see all their reviews.

Russell H
Rating:
222 total reviews!
Christian L
Rating:
121 total reviews!
Keenan B
Customer Service Rep.
Rating:Just Launched
Megan H
Customer Service Rep.
Rating:Just Launched
Hamad D
Rating:
(113 total reviews)
Robert W
Rating:
(93 total reviews)

* Total number of reviews and star-ratings are based on data collected during the time period John Moore Services has been using the ReviewBuzz system and may not directly match the data found on each public review site.

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Customer service is always a top priority at John Moore Services. Our BBB Membership A+ rating is like a badge of honor as we continuously strive to provide the best experience for our clients.

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Hazim H has a 5-Star rating and leads the company in total reviews, making this pro a ReviewBuzz Rockstar!
15 total reviews
By Tommy K. on 07/28/19
Rey arrived first to access the situation with my hot water heater. Was not working and old so was decided to replace. Matt and Hazim then arrived and installed new water heater in a very timely matter with no problems went smooth. All communication throughout was great.

By Barbara R. on 06/27/19
My service crew cared that this was a 'bad' day for me. They were helpful and took care of everything including unloading my car. The job was completed quickly and completely without leaving any mess. What wonderful guys, Thank you

By Murley S. on 06/06/19
THEY WERE EASY TO WORK WITH AND VERY CONSIDERATE. KNEW THEIR PRODUCT WELL.

By Lauretta F. on 05/13/19
(no comment)

By Angelika A. on 02/01/19
They made sure the job was done professionally and they where very nice

By Bill G. on 11/18/18
Very professional

By Joyce Ann T. on 10/26/18
Went really well. They got done faster than expected and very helpful and kind

By Wilson, M. on 10/22/18
The team was very professional and our service completely met our expectations.

By Bender, Lori A. on 09/12/18
Fast and Professional

By Rogers, E. on 09/10/18
Hazim H. and Kahlil G. perform great work and was pleasant to have do the work. Only reason they did not get a 5 star review is because I wasn't happy to have the work done in the first place. Both guys deserve a 5 star rating but this is for John Moore services as...
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Hazim H. and Kahlil G. perform great work and was pleasant to have do the work. Only reason they did not get a 5 star review is because I wasn't happy to have the work done in the first place. Both guys deserve a 5 star rating but this is for John Moore services as a whole. Water leak in the attic in the middle of August in Texas is bad but those 2 guys knocked it out in a day. Great job guys!
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By Shaw, R. on 06/15/18
They know what they are doing.

By Trisha M. on 05/02/18
The Plumbing Service Department is wonderful, and very professional. They notified me in advance when the workers would be coming out to do the job after I gave the green light. If having Christians working for you is important, then these guys definitely fit that ...
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The Plumbing Service Department is wonderful, and very professional. They notified me in advance when the workers would be coming out to do the job after I gave the green light. If having Christians working for you is important, then these guys definitely fit that bill. The guys never spoke a word about their faith, but I sure had to ask as it sure shined through. Wonderful work.
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By Madray, G. on 11/17/17
Kahil and Hazim solved the problem very quickly and I am very happy with their work. They both are very polite and professional young men and an asset for John Moore.

By Kent J. B. on 11/16/17
(No Comment)

By Teresa L. on 07/24/17
Quickly found and fixed the problem. Provided good information about the condition of the AC unit.
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