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By Robert L. on 08/23/19
Andrew was on time and professional. Got a quick estimate today. Marco and Will were quick and efficient, we are very happy with their work. Sidney G. Went above and beyond in taking care of us. When Centerpoint finally showed up to cut the power, Sidney was able...
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Andrew was on time and professional. Got a quick estimate today. Marco and Will were quick and efficient, we are very happy with their work. Sidney G. Went above and beyond in taking care of us. When Centerpoint finally showed up to cut the power, Sidney was able to quickly change out the main disconnect and get us back to full power. Professional and courteous we received A service
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By Ellis, L. on 08/21/19
John R was very attentive to questions and thorough in cleaning our outside unit.

By Gloria H. on 08/21/19
Outstanding job was done by Sky,Gelardo, and Javier. They installed a complete new system for our home and it was done quite efficiently. Our heartfelt appreciation goes out to them. We are seniors and heat is not our friend! Thank you, thank you!

By Tim B. on 08/20/19
We had a Friday night cooling issue. Went online, requested appt. Got a call after 9pm by JM to confirm appt. Saturday mid-morning Leo showed up, very nice and professional. He diagnosed the issue and had AC blowing by 11am. The service and outcome exceeded my exp...
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We had a Friday night cooling issue. Went online, requested appt. Got a call after 9pm by JM to confirm appt. Saturday mid-morning Leo showed up, very nice and professional. He diagnosed the issue and had AC blowing by 11am. The service and outcome exceeded my expectations. JM was great. Plan to have them do an annual review of my ACs!
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By Trudy B. on 08/15/19
Henry was punctual, kind to my dog & quick to assess the problem with our A/C and provide different options and availability.

By Peyton, B. on 08/14/19
Very helpful and easy to work with

By Jacques L. on 08/13/19
Rey answers all my questions about repiping. Great customer service. Thanks

By Quentaria M. on 08/13/19
Excellent customer service

By Turner, P. on 08/12/19
Communications with Customer to be a explain what’s going on could be improved— other wise they did I a good job

By Joe M. on 08/12/19
excellent service and many options available for the work

By Banker, B. on 08/12/19
Don was a true professional. I can tell he takes pride in the work that he does.

By Richardson, T. on 08/11/19
No comment

By Mohr, M. on 08/11/19
Victor listened to my needs and was willing to attempt total satisfaction. Due to previous scheduling conflicts for the installation group, the work could not be completed on Saturday. However, part of the overall job was a toilet valve replacement and he took c...
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Victor listened to my needs and was willing to attempt total satisfaction. Due to previous scheduling conflicts for the installation group, the work could not be completed on Saturday. However, part of the overall job was a toilet valve replacement and he took care of that personally on Friday. The bulk of the job is scheduled to be completed on Monday.
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By Kellie B. on 08/11/19
No comment

By ahmed, T. on 08/10/19
No comment

By Chynthia V. on 08/10/19
Fred was very thorough in his review of the repairs that needed to be done. He explained in detail and answered all our questions.

By Randle, D. on 08/10/19
Very knowledgeable

By Howden, T. on 08/09/19
Did a thorough job figuring out a solution to my problem, and explained it to me clearly.

By Rachel S. on 08/08/19
Thank you John Moore for asking me to review because I wasn't going to! Daye from customer service was great, Sky, the technician arrived quickly and was friendly. The prices are absolutely, unequivocally outrageous. $250/lb of freon, $399.99 for a capacitor, $7000...
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Thank you John Moore for asking me to review because I wasn't going to! Daye from customer service was great, Sky, the technician arrived quickly and was friendly. The prices are absolutely, unequivocally outrageous. $250/lb of freon, $399.99 for a capacitor, $7000 for a compressor, $11,000-$15,000 for a 3.5 ton unit. Save yourself some time and money and call someone else. I used a local company and got my freon recharged, it needed less than what John Moore told me I needed it was 1/2 the price.
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By Joann W. on 08/08/19
I had a problem with my A/C UNIT, I called John Moore Services that morning (08/08/19)and they set an appointment for me within a few hours that I called. The Tech named Kiel diagnosis the problem and got the appropriate parts. He checked the unit and now it is ...
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I had a problem with my A/C UNIT, I called John Moore Services that morning (08/08/19)and they set an appointment for me within a few hours that I called. The Tech named Kiel diagnosis the problem and got the appropriate parts. He checked the unit and now it is cooling properly. THANKS FOR THE GREAT SERVICE that was provided so quickly during these very hot temperatures. Joann Williams
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713-730-2525

Select any employee to see all their reviews.

Russell H
Rating:
222 total reviews!
Christian L
Rating:
121 total reviews!
Keenan B
Customer Service Rep.
Rating:Just Launched
Megan H
Customer Service Rep.
Rating:Just Launched
Hamad D
Rating:
(113 total reviews)
Robert W
Rating:
(93 total reviews)

* Total number of reviews and star-ratings are based on data collected during the time period John Moore Services has been using the ReviewBuzz system and may not directly match the data found on each public review site.

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Customer service is always a top priority at John Moore Services. Our BBB Membership A+ rating is like a badge of honor as we continuously strive to provide the best experience for our clients.

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Fred C has a 4.5-Star average rating and a total of 127 total reviews
127 total reviews
I've been working for John Moore for five years and I love it. I'm a Master plumber and been in the trade for over 45 years. I love dealing with my customers and resolving their plumbing problems and helping them prevent further problems.
By Chynthia V. on 08/10/19
Fred was very thorough in his review of the repairs that needed to be done. He explained in detail and answered all our questions.

By Sammie M. on 08/07/19
Verygood

By RICHARDS, C. on 07/25/19
Fred was prompt and very helpful in our time of need. The work was completed quickly. We greatly appreciated the time saving for us.

By Horgan, D. on 07/21/19
The master plumber Fred ******* was very good to work with in preparing the work plan. He will also do the actual work.

By Vicente V. on 07/05/19
Great customer service. Too expensive quoted me $4300 I went with someone else and got a simple job fixed for $125

By Hawkins, D. on 06/02/19
They have always done excellent work!!

By George G. on 05/24/19
No comments

By Fred C. on 05/17/19
Fred is very good. He worked hard to replace my kitchen faucet which had to be cut out with a reciprocating saw.

By BUFFER, L. on 05/13/19
Work was timely, technician was efficient and courteous.

By Brenda S. on 05/08/19
Extremely professional, courteous and informative.

By Haufman, M. on 05/02/19
I ASKED FOR A PLUMBER TO WORK ON MY WATERSOFTNER. FRED LOOKED AT IT, WAS NO HELP. HE REPLACED MY TOILET TANK INSIDES. THE PRICE WAS VERY DEAR. WE WENT TO MY SON'S HOUSE TO PUT IN A NEW DISPOSAL. THAT WENT WELL. I ASKED TO HAVE 2 UPSTAIRS SINKS SNAKED. HE SOLD...
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I ASKED FOR A PLUMBER TO WORK ON MY WATERSOFTNER. FRED LOOKED AT IT, WAS NO HELP. HE REPLACED MY TOILET TANK INSIDES. THE PRICE WAS VERY DEAR. WE WENT TO MY SON'S HOUSE TO PUT IN A NEW DISPOSAL. THAT WENT WELL. I ASKED TO HAVE 2 UPSTAIRS SINKS SNAKED. HE SOLD ME A GRANULAR DRAIN CLEANER. I USED THE PRODUCT AS I WAS SHOWN, THE DRAIN IS STILL CLOGGED. WHOEVER IS DISPATCHING SENT A PLUMBER THAT ACTED LIKE HE NEVER HEARD OF THE REASONS I NEEDED A PLUMBER TO BEGIN WITH....IT WAS MONEY WELL SPENT BECAUSE I WILL NOT USE ANY OF YOUR SERVICES AGAIN. SHIRLEY HOFFMAN
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By Singletary, S. on 05/02/19
Fred Collazo, what can I say, other than I am very happy & glad he was assigned to handle my home problems/ repairs. Me & my husband both enjoyed talking with him during our needs, he is definitely a people person, very warm and down to earth and friendly thank ...
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Fred Collazo, what can I say, other than I am very happy & glad he was assigned to handle my home problems/ repairs. Me & my husband both enjoyed talking with him during our needs, he is definitely a people person, very warm and down to earth and friendly thank you ! Believe me it helps in times like these with major home repairs!!! Thank you again you know the number 5627
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By Mangayayam, B. on 05/01/19
Excellent and friendly service in fixing my water heater.

By Bakke, D. on 04/29/19
Fred C. Field Service Technician arrived promptly for same day service of water heaters that were installed by John Moore in prior year. We had no hot water since discovered early morning. Fred C. was friendly, professional, courteous and very consumer oriented. He...
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Fred C. Field Service Technician arrived promptly for same day service of water heaters that were installed by John Moore in prior year. We had no hot water since discovered early morning. Fred C. was friendly, professional, courteous and very consumer oriented. He ensured that he reviewed and that we understood his simple instructions and explanation of techniques for proper care and safe maintenance procedures before leaving our house premises. I think if he were to mentor younger technicians, it would be a great benefit for the Company, the employee and for surely the customer having work performed by John Moore!
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By Anderson, W. on 04/19/19
Had a natural gas leak and after calling **********t, I called upon John Moore to fix the problem. I have used them in the past, and found them to do very, very good work. I'm no stranger to home repairs, and can reasonably evaluate what was done. The fellows arriv...
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Had a natural gas leak and after calling **********t, I called upon John Moore to fix the problem. I have used them in the past, and found them to do very, very good work. I'm no stranger to home repairs, and can reasonably evaluate what was done. The fellows arrived promptly, checked out the situation, ran thru the problems and solutions, and we agreed on what needed to be done. They each worked a separate area, and I am very pleased with what they did, their professionalism, and knowledge and skills. If you are looking for a cheap plumbing job, go elsewhere. John Moore is expensive, but you definitely get what you pay for. And when it comes to gas lines or plumbing, skimping on repairs will come back to bite you sooner or later. Anyway, great guys to have work in your home, and I recommend them highly!
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By Bob L. on 04/18/19
When I needed John Moore they were always there to help me. They were knowledgeable and efficient and everybody that I talk to in the company included the servicemen the They Were exceptional!

By Tom W. on 04/12/19
Fred Collazo, of John Moore, did an excellent job installing our new kitchen sink and disposal unit. He arrived at the time he said he would and went directly to work. He finished the jib in good time and cleaned up after. Once completed, you could not tell anyone ...
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Fred Collazo, of John Moore, did an excellent job installing our new kitchen sink and disposal unit. He arrived at the time he said he would and went directly to work. He finished the jib in good time and cleaned up after. Once completed, you could not tell anyone had been working under our kitchen sink. Great job and a very friendly and personable man. Thanks, Fred, for a job well done.
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By McCartney, Dori J. on 04/10/19
Fred did a good job fixed everything I requested neat and tidy work.

By Delford, Y. on 04/02/19
Mr. Fred C. with John Moore is one of the kindest people I have come in contact with. He's not just kind, very professional and proficient at doing his job. He didn't hesitate with the job, and was finished in no time at all. He can continue to do all my plumbing w...
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Mr. Fred C. with John Moore is one of the kindest people I have come in contact with. He's not just kind, very professional and proficient at doing his job. He didn't hesitate with the job, and was finished in no time at all. He can continue to do all my plumbing work. Thank you, Mr. Fred, you are an asset to the company.
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By Jim W. on 04/01/19
Fred was a clear assest in my determining what options to take. To him "Thanks". The installation has not taken place, therefore do not feel capable of evaluation that phase YET.
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