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By Florance, S. on 06/25/19
We had a different co. look at the system prior to John Moore. They weren't responsive to my questions and would not give me any idea of cost of replacing a part needed on the unit. John Moore was responsive and very helpful. The job took longer than we thought ...
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We had a different co. look at the system prior to John Moore. They weren't responsive to my questions and would not give me any idea of cost of replacing a part needed on the unit. John Moore was responsive and very helpful. The job took longer than we thought it would and we had to replace a thermostat as well as the part mentioned before. we also had to run a new wire from the a/c unit inside to the outside. All is well and the tech. though young was most helpful and professional. He called for advise whenever he could not immediately figure out the problem.
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By Mcdonald, C. on 06/25/19
Jack was terrific. He finished the job in a professional and timely manner. Thank you Jack!

By Ruiz, E. on 06/25/19
Jack was polite & professional. He thoroughly explain the needed service.

By Staten, T. on 06/25/19
Punctual, professional, friendly and efficient. For what more can you ask?

By Pamela p. on 06/25/19
Overall it was a pleasant experience getting a new water heater,had visions of hours of water being turned off , etc. Not at all they were there fast and we had hot water in no time at all thank you Matt k

By Amanda B. on 06/24/19
Plumber arrived in the timeframe window, rewiewed the problems with my kitchen sink and toilet, provided a quote, and got to work. Very satisfied.

By Woodall, R. on 06/24/19
5 stars very nice and knew what he was talking about.

By Gerome P. on 06/24/19
Service provider was nice. But I feel that 150 dollars per pound of freon is way to high. And that paying 369.00 for 30 mins of service is too high. And a RIP off. I will learn how to do it myself in future. But will not use this company again

By Glenn, K. on 06/24/19
Glenn Jewell was excellent on all phases of the service. He was early very knowledgeable and was able to propbly complete the repair very quickly.

By Bloom, C. on 06/23/19
no comment

By Margaret S. on 06/23/19
Troy was courteous and efficient. He wore paper shoes when he had to enter the house, checked everything outside and because there was not an issue there was no charge! Thank you John Moore, I did get more!

By Alvarez, R. on 06/22/19
The got here when they said they would and were friendly and professional. The only reason I gave 4 stars is there was a problem with the unit that was getting installed so they had to go back to the shop and get another one and reinstall it. The 2 guys kept us in...
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The got here when they said they would and were friendly and professional. The only reason I gave 4 stars is there was a problem with the unit that was getting installed so they had to go back to the shop and get another one and reinstall it. The 2 guys kept us in the loop about what was going on and finished the job without complaint, even though they ran into an issue right at the end of the job and on a Saturday.
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By Jolon Laura A. on 06/22/19
Overall they are not terrible. The people on the phone were great and the tech was professional. They came out rather quick and diagnosed my problem for free. The only issue that I had was they were way over priced. I was quoted almost 700 dollars for my repair. So...
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Overall they are not terrible. The people on the phone were great and the tech was professional. They came out rather quick and diagnosed my problem for free. The only issue that I had was they were way over priced. I was quoted almost 700 dollars for my repair. So I called a competitor and only 250 dollars for the same work. Anyway now my is works and it cost about 65% less. John Moore did try to sell me new unit though. But the one good thing about the sales pitch was that it was low pressure I only had to say no once so I do appreciate that. Maybe if they were cheaper I would have used them.
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By Forrest, M. on 06/22/19
He was great quick and prompt for our ac back up and running quick

By Hoffman, P. on 06/22/19
Helpful

By Rabourn, P. on 06/21/19
Extremely professional. Very hard working. Always very pleasant. Kept us informed. Great person and company. Highly recommend.

By Johnson, T. on 06/21/19
I was really impressed with the expertise and keen eye and recommendation that Michael shared. He identified issues that other representatives have never mentioned. He also took the time to explain everything and made sure that I understood.

By Carter, G. on 06/21/19
Jack checked our water heater thoroughly and determined it did not leak and the leak protection system was functioning exactly as it should. The cause of our leak was our washing machine which is situated next to the water heater.

By Lucy P. on 06/21/19
I think $369.99 is a tad bit overpriced to blow a little nitrogen threw my drain.

By Richard P. on 06/21/19
Comprehensive explanation of services and a professional manner.
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Select any employee to see all their reviews.

Russell H
Rating:
213 total reviews!
Christian L
Rating:
120 total reviews!
Hamad D
Rating:
(106 total reviews)
Robert W
Rating:
(90 total reviews)
Darrell K
Rating:
(80 total reviews)
Roman G
Rating:
(78 total reviews)

* Total number of reviews and star-ratings are based on data collected during the time period John Moore Services has been using the ReviewBuzz system and may not directly match the data found on each public review site.

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Fred C has a 4.5-Star average rating and a total of 122 total reviews
122 total reviews
I've been working for John Moore for five years and I love it. I'm a Master plumber and been in the trade for over 45 years. I love dealing with my customers and resolving their plumbing problems and helping them prevent further problems.
By Hawkins, D. on 06/02/19
They have always done excellent work!!

By George G. on 05/24/19
No comments

By Fred C. on 05/17/19
Fred is very good. He worked hard to replace my kitchen faucet which had to be cut out with a reciprocating saw.

By BUFFER, L. on 05/13/19
Work was timely, technician was efficient and courteous.

By Brenda S. on 05/08/19
Extremely professional, courteous and informative.

By Haufman, M. on 05/02/19
I ASKED FOR A PLUMBER TO WORK ON MY WATERSOFTNER. FRED LOOKED AT IT, WAS NO HELP. HE REPLACED MY TOILET TANK INSIDES. THE PRICE WAS VERY DEAR. WE WENT TO MY SON'S HOUSE TO PUT IN A NEW DISPOSAL. THAT WENT WELL. I ASKED TO HAVE 2 UPSTAIRS SINKS SNAKED. HE SOLD...
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I ASKED FOR A PLUMBER TO WORK ON MY WATERSOFTNER. FRED LOOKED AT IT, WAS NO HELP. HE REPLACED MY TOILET TANK INSIDES. THE PRICE WAS VERY DEAR. WE WENT TO MY SON'S HOUSE TO PUT IN A NEW DISPOSAL. THAT WENT WELL. I ASKED TO HAVE 2 UPSTAIRS SINKS SNAKED. HE SOLD ME A GRANULAR DRAIN CLEANER. I USED THE PRODUCT AS I WAS SHOWN, THE DRAIN IS STILL CLOGGED. WHOEVER IS DISPATCHING SENT A PLUMBER THAT ACTED LIKE HE NEVER HEARD OF THE REASONS I NEEDED A PLUMBER TO BEGIN WITH....IT WAS MONEY WELL SPENT BECAUSE I WILL NOT USE ANY OF YOUR SERVICES AGAIN. SHIRLEY HOFFMAN
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By Singletary, S. on 05/02/19
Fred Collazo, what can I say, other than I am very happy & glad he was assigned to handle my home problems/ repairs. Me & my husband both enjoyed talking with him during our needs, he is definitely a people person, very warm and down to earth and friendly thank ...
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Fred Collazo, what can I say, other than I am very happy & glad he was assigned to handle my home problems/ repairs. Me & my husband both enjoyed talking with him during our needs, he is definitely a people person, very warm and down to earth and friendly thank you ! Believe me it helps in times like these with major home repairs!!! Thank you again you know the number 5627
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By Mangayayam, B. on 05/01/19
Excellent and friendly service in fixing my water heater.

By Bakke, D. on 04/29/19
Fred C. Field Service Technician arrived promptly for same day service of water heaters that were installed by John Moore in prior year. We had no hot water since discovered early morning. Fred C. was friendly, professional, courteous and very consumer oriented. He...
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Fred C. Field Service Technician arrived promptly for same day service of water heaters that were installed by John Moore in prior year. We had no hot water since discovered early morning. Fred C. was friendly, professional, courteous and very consumer oriented. He ensured that he reviewed and that we understood his simple instructions and explanation of techniques for proper care and safe maintenance procedures before leaving our house premises. I think if he were to mentor younger technicians, it would be a great benefit for the Company, the employee and for surely the customer having work performed by John Moore!
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By Anderson, W. on 04/19/19
Had a natural gas leak and after calling **********t, I called upon John Moore to fix the problem. I have used them in the past, and found them to do very, very good work. I'm no stranger to home repairs, and can reasonably evaluate what was done. The fellows arriv...
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Had a natural gas leak and after calling **********t, I called upon John Moore to fix the problem. I have used them in the past, and found them to do very, very good work. I'm no stranger to home repairs, and can reasonably evaluate what was done. The fellows arrived promptly, checked out the situation, ran thru the problems and solutions, and we agreed on what needed to be done. They each worked a separate area, and I am very pleased with what they did, their professionalism, and knowledge and skills. If you are looking for a cheap plumbing job, go elsewhere. John Moore is expensive, but you definitely get what you pay for. And when it comes to gas lines or plumbing, skimping on repairs will come back to bite you sooner or later. Anyway, great guys to have work in your home, and I recommend them highly!
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By Bob L. on 04/18/19
When I needed John Moore they were always there to help me. They were knowledgeable and efficient and everybody that I talk to in the company included the servicemen the They Were exceptional!

By Tom W. on 04/12/19
Fred Collazo, of John Moore, did an excellent job installing our new kitchen sink and disposal unit. He arrived at the time he said he would and went directly to work. He finished the jib in good time and cleaned up after. Once completed, you could not tell anyone ...
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Fred Collazo, of John Moore, did an excellent job installing our new kitchen sink and disposal unit. He arrived at the time he said he would and went directly to work. He finished the jib in good time and cleaned up after. Once completed, you could not tell anyone had been working under our kitchen sink. Great job and a very friendly and personable man. Thanks, Fred, for a job well done.
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By McCartney, Dori J. on 04/10/19
Fred did a good job fixed everything I requested neat and tidy work.

By Delford, Y. on 04/02/19
Mr. Fred C. with John Moore is one of the kindest people I have come in contact with. He's not just kind, very professional and proficient at doing his job. He didn't hesitate with the job, and was finished in no time at all. He can continue to do all my plumbing w...
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Mr. Fred C. with John Moore is one of the kindest people I have come in contact with. He's not just kind, very professional and proficient at doing his job. He didn't hesitate with the job, and was finished in no time at all. He can continue to do all my plumbing work. Thank you, Mr. Fred, you are an asset to the company.
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By Jim W. on 04/01/19
Fred was a clear assest in my determining what options to take. To him "Thanks". The installation has not taken place, therefore do not feel capable of evaluation that phase YET.

By Bolze, V. on 03/06/19
(no comment)

By Dobbie, J. on 03/06/19
Fred Collazo, the John Moore representative was at our house in record time and very helpful. However I went with a main competitor of theirs whom I have used many times in the past. The main reasons were a significant difference in the cost and the previous exper...
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Fred Collazo, the John Moore representative was at our house in record time and very helpful. However I went with a main competitor of theirs whom I have used many times in the past. The main reasons were a significant difference in the cost and the previous experiences with both companies
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By Gayle L. on 03/01/19
I would give a negative 5 star, but that is not allowed on the rating. I had a simple drip in my shower that needed fixing. When the "plumber" completed the job and left, I noticed that now I can not even turn the hot water on, because the faucet handle is improp...
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I would give a negative 5 star, but that is not allowed on the rating. I had a simple drip in my shower that needed fixing. When the "plumber" completed the job and left, I noticed that now I can not even turn the hot water on, because the faucet handle is improper installed and will not turn to hot. In addition the faucet structure is not attached to the wall proper and you can push it back and see the PVC pipe. I call for them to come back out to fix now the bigger problem that I have since before they came. We schedule the return appointment and I make plans to be available again for them. They don't show!!! They don't even call!! I call when I realize they will not make it and they have scheduling problems... they are sorry. Oh and they have offered me a $20 coupon for my troubles... Yeah they give me a coupon... I gave them over $400 for the mess I have. Sounds like a good deal!
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By Shiel, A. on 01/26/19
Great service

By David M W. on 01/22/19
very professional I have required john moore's services before and am always pleased
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