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By Nicole M. on 07/11/19
Very knowledgeable, very dependable and so happy that we called them.

By William S. on 07/11/19
Roman is exceptional at what he does. Very clear, does a good job breaking down the whole process.

By William S. on 07/10/19
The John Moore technician took care of our electrical issue and was extremely professional. David Mize is very thorough and does a good job letting you know exactly what the John Moore technician will be doing to address your issue.

By Schmitt, G. on 07/10/19
I have no grievance with our salesman Willie. He was very helpful when we had our house repiped and a whole house filtration system installed 4 years ago. What I do have an issue with is the fact that now that our filter is leaking, it needs to be replaced. And gue...
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I have no grievance with our salesman Willie. He was very helpful when we had our house repiped and a whole house filtration system installed 4 years ago. What I do have an issue with is the fact that now that our filter is leaking, it needs to be replaced. And guess what? It was only warrantied for 3 years! On top of that, the entire system cost $1000.00 4 years ago. To replace the tank today the cost is $3,000.00!!! I think you get my point by now!
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By Robert S. on 07/10/19
Russell arrived as promised, immediately identified the cause of our troubles, then efficiently performed the repairs in a friendly and professional manner. The only reason I did not give him and John Moore five stars is that I believe ALL plumbing services companies charge too much.

By Mark T. on 07/10/19
Papal was a very nice and sincere and likeable young man. To him I'd give 5 stars. I liked him and felt confident in his knowledge and assessment. However after getting a few more quote for the exact same service with the exact same brand I will not be doing bus...
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Papal was a very nice and sincere and likeable young man. To him I'd give 5 stars. I liked him and felt confident in his knowledge and assessment. However after getting a few more quote for the exact same service with the exact same brand I will not be doing business with John Moore. There were a full 5000 dollars over other quotes for the exact same service and brands and they offered a 1 year less service warranty. So thumbs up for the tech but thumbs down for the company. Sometimes good people just find themselves working for greedy companies.
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By Todd, C. on 07/10/19
no comment

By Chris G. on 07/10/19
Pedro was outstanding! Very much appreciated his knowledge and expertise in diagnosing the issue and proposing a resolution.

By Cathy B. on 07/09/19
Diego came to diagnose an air conditioning problem. He determined that the problem was a corroded evaporator coil. I asked him whether he had checked the blower as I felt that the blower wasn't moving the air through the house, and because of the fact the Lennox un...
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Diego came to diagnose an air conditioning problem. He determined that the problem was a corroded evaporator coil. I asked him whether he had checked the blower as I felt that the blower wasn't moving the air through the house, and because of the fact the Lennox unit was flashing an error code (A750), which I believe has to do with the lack of air volume being moved by the blower. I had to press him to check this as he claims that this isn't part of the AC problem. I don't know why he wouldn't check the whole system. He kept referring to this as the furnace. I am not a technician but the blower in the attic works to move both hot and cold air throughout the house, depending on whether the AC or the heat is running. So clearly it's part of the AC system. He then left. Furthermore, we had a John Moore technician out in May to do a spring tune up. Clearly this technician didn't do a great inspection if less than 2 months later it's pointed out that the evaporator coil needs to be replaced. Over all terrible experience and I will not be using John Moore again.
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By Michael on 07/09/19
Diego came to diagnose an air conditioning problem. He determined that the problem was a corroded evaporator coil. I asked him whether he had checked the blower as I felt that the blower wasn't moving the air through the house, and because of the fact the Lennox un...
(View More)
Diego came to diagnose an air conditioning problem. He determined that the problem was a corroded evaporator coil. I asked him whether he had checked the blower as I felt that the blower wasn't moving the air through the house, and because of the fact the Lennox unit was flashing an error code (A750), which I believe has to do with the lack of air volume being moved by the blower. I had to press him to check this as he claims that this isn't part of the AC problem. I don't know why he wouldn't check the whole system. He kept referring to this as the furnace. I am not a technician but the blower in the attic works to move both hot and cold air throughout the house, depending on whether the AC or the heat is running. So clearly it's part of the AC system. He then left. Furthermore, we had a John Moore technician out in May to do a spring tune up. Clearly this technician didn't do a great inspection if less than 2 months later it's pointed out that the evaporator coil needs to be replaced. Over all terrible experience and I will not be using John Moore again.
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By Michael H. on 07/09/19
Diego came to diagnose an air conditioning problem. He determined that the problem was a corroded evaporator coil. I asked him whether he had checked the blower as I felt that the blower wasn't moving the air through the house, and because of the fact the Lennox un...
(View More)
Diego came to diagnose an air conditioning problem. He determined that the problem was a corroded evaporator coil. I asked him whether he had checked the blower as I felt that the blower wasn't moving the air through the house, and because of the fact the Lennox unit was flashing an error code (A750), which I believe has to do with the lack of air volume being moved by the blower. I had to press him to check this as he claims that this isn't part of the AC problem. I don't know why he wouldn't check the whole system. He kept referring to this as the furnace. I am not a technician but the blower in the attic works to move both hot and cold air throughout the house, depending on whether the AC or the heat is running. So clearly it's part of the AC system. He then left. Furthermore, we had a John Moore technician out in May to do a spring tune up. Clearly this technician didn't do a great inspection if less than 2 months later it's pointed out that the evaporator coil needs to be replaced. Over all terrible experience and I will not be using John Moore again.
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By Jeff M. on 07/09/19
Nick called ahead of time and let me know approximately when he was going to arrive (and he arrived at that time!!!). Nick was extremely kind, knowledgeable and professional and assessed our A/C issues in a timely manner. He also provided multiple videos for me to ...
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Nick called ahead of time and let me know approximately when he was going to arrive (and he arrived at that time!!!). Nick was extremely kind, knowledgeable and professional and assessed our A/C issues in a timely manner. He also provided multiple videos for me to see for myself what the actual issues were with our ductwork in the attic, and provided proposals to fix the issues without any high-pressure sales tactics. Overall, he was well-mannered and did everything he said he would do. I felt very comfortable and trusting with his knowledge and appreciated his honesty and integrity. He represented your company extremely well.
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By Nathan J. on 07/09/19
Great customer service. Professional.

By Sandra P. on 07/09/19
Derrick is an asset to John Moore

By Albert P. on 07/08/19
Explained each problem, results of tests and suggested corrective actions to consider with options that occur.

By Andre R. on 07/08/19
A John Moore technician came out and diagnose my problem with my furnace and did not charge me anything. I really do appreciate the policy they have of coming out and diagnosing the problem you have, with no service fee. I thought the quote to fix my problem was a...
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A John Moore technician came out and diagnose my problem with my furnace and did not charge me anything. I really do appreciate the policy they have of coming out and diagnosing the problem you have, with no service fee. I thought the quote to fix my problem was a bit expensive. This is my second time having a John Moore technician to check out the problem with my A/C unit. They fixed it my problem last year, but this year it was to expensive. Thank you John Moore!!
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By Catmull, K. on 07/08/19
Our AC started blowing warm on a Sunday afternoon the weekend of the 4th of July. We had a tech from a different company come out to fix the problem that night. He left us with bad news and a bid for a $6K system replacement. We contacted John Moore shortly ther...
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Our AC started blowing warm on a Sunday afternoon the weekend of the 4th of July. We had a tech from a different company come out to fix the problem that night. He left us with bad news and a bid for a $6K system replacement. We contacted John Moore shortly thereafter. They were out before noon the next day, evaluated the problem and fixed it in less than two hours.....$200. In the HVAC business I think a lot of it comes down to who you can trust. Our Tech was Nick and he did a great job from start to finish.
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By Culver, M. on 07/06/19
it was still hot in the house so he came out to look. found a leak and set us up with an appointment for the next morning. the guys came out and changed the faulty part and now it's working great.

By Ed S. on 07/06/19
On time and friendly

By Angela S. on 07/06/19
My husband met with him. He was apparently rude and dismissive. Didn’t want to answer questions. We went with another company.
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