CALL TO SCHEDULE
713-730-2525
By Lalanne, Wanda or R. on 02/18/19
Casey W. Followed thru with his appt. Time thru phone call and email. Did not to call he was on top of it. He still felt the need to tell me in person cld not check the ac because the temperature has to be at 70 deg and current temp was not. Will have to reschedule...
(View More)
Casey W. Followed thru with his appt. Time thru phone call and email. Did not to call he was on top of it. He still felt the need to tell me in person cld not check the ac because the temperature has to be at 70 deg and current temp was not. Will have to reschedule. He was very courteous and professional.
(View Less)

By Cynthia D. on 02/18/19
Tech was wonderful. Let me know the price and what he was going to do before he got started. Cleaned up his mess and would have taken the trash with him. I will definitely use them again.

By Taylor, T. on 02/18/19
Very friendly and informative personnel. No high pressure to sell service. They state the facts and let you decide. i recommend JM to friends already.

By Schmidt, J. on 02/17/19
Michael **** made a timely service call on a Friday evening to fix why our new washer’s water connection was leaking badly and thus no laundry capability (in particular for the weekend). He kept us advised of his arrival time and then within 30minutes resolved ou...
(View More)
Michael **** made a timely service call on a Friday evening to fix why our new washer’s water connection was leaking badly and thus no laundry capability (in particular for the weekend). He kept us advised of his arrival time and then within 30minutes resolved our plumbing problem. Michael was pleasant and professional, good people skills and communicator. We are very pleased to have again had John Moore Services (previous call for an electrician) fix a home problem and on Friday night. Thank you, Michael.
(View Less)

By Roby, B. on 02/17/19
Hamad did a the great job. He explained everything that needed to be done. 5 stars all the way. He made sure everything he explain he was going to do was done before he left.

By KALYN S. on 02/16/19
Great service installing my nest. Thanks Hamad!

By Funkhouser , S. on 02/16/19
Quick response and very informative through the totally unpleasant process of sewer backing up. Got plumbing usable for us that day with a more permanent fix to be made the following day

By Shaw, J. on 02/16/19
Workers were very efficient and explained in detail what they did after completing the job. Reorganized every thing they displaced while working. They were very respectful of my property. Well done!

By Gwen E. on 02/15/19
Our rep courteous, well informed and covered everything regarding the process. The estimates were on point, as the coordination of workers and city of Houston for inspection

By John L. on 02/15/19
(no comment)

By Neil H. on 02/14/19
Even though they had technical challenges in what started off as a simple installation, the technicians held true to their word in getting me a working AC system for the original price they stated. Very detailed installation and the city inspector commented they ha...
(View More)
Even though they had technical challenges in what started off as a simple installation, the technicians held true to their word in getting me a working AC system for the original price they stated. Very detailed installation and the city inspector commented they had gone above and beyond.
(View Less)

By Trial, J. on 02/14/19
Did great work

By Angela S. on 02/14/19
The technician was polite and respectful. He explained what the problem was and we discuss possible solutions. He as very knowledgeable and experienced. I would recommend John Moore to my friends.

By John A. on 02/14/19
Troubleshooting; We called John Moore to troubleshoot the water heaters on the rental property we are leasing. The technician was thorough, yet quick. He was very professional and gave us a list of options.

By Judith E. on 02/13/19
Sky was professional, courteous and knowledgeable . I had a major A/C, heating job done and sm very satisfied.

By Hector G. on 02/13/19
VERY POOR CUSTOMER SERVICE, LACK OF PROFESSIONALISM AND EXTREMELY OVERPRICE. I can't believe how a company with such a bad customer service is still doing business. Scheduled a regular tune up for air conditioning and heating system that were running perfectly. Af...
(View More)
VERY POOR CUSTOMER SERVICE, LACK OF PROFESSIONALISM AND EXTREMELY OVERPRICE. I can't believe how a company with such a bad customer service is still doing business. Scheduled a regular tune up for air conditioning and heating system that were running perfectly. After they visited, the heating system stopped working. They didn't care, didn't gave me any money back and of course didn't fix it. Please never never never make the same mistake I did. Doing business with John Moore costed me a lot of money, time and the good relation I had with my tenants. The technician even told them that my air conditioning was trash :(. What a lack of professionalism. Now they are expecting me to get a new unit. Thanks John Moore for absolutely NOTHING. I will never stop sharing this bad experience with every single person I met. I feel that I need to save people from this company.
(View Less)

By Hector G. on 02/13/19
Train their team on customer's satisfaction and understand what that really means. This is the worst company I have ever done business with. Lack of knowledge in general and professionalism. I booked them for a normal tune up for my furnace and air conditioner that...
(View More)
Train their team on customer's satisfaction and understand what that really means. This is the worst company I have ever done business with. Lack of knowledge in general and professionalism. I booked them for a normal tune up for my furnace and air conditioner that were perfectly working, and after the technician visited my property, the furnace stopped working. I called them around 4:58 pm and they didn't send anybody to fix it. I had a baby and weather was very cold which they didn't care about. They finally went the next day and they told me that in order to fix the unit I had to pay $1399.00 for a unit that was working perfectly???? They mentioned some parts such us relay and element sequencer needs to be replaced. Of course, didn't want to pay for something that was perfectly working and asked for my money back. Guess what!! They didn't gave me anything back and didn't fix my unit. I am still in shock and don't understand how a company like this with such a bad customer service is running. By the way, I fixed the problem with just $150.00. Please NEVER DO BUSINESS with this company and if you do, don't pay them for the parts or air conditioning units. EXTREMELY OVERPRICED AND VERY POOR CUSTOMER SERVICE.
(View Less)

By Cecil c. on 02/13/19
Javier did a fantastic job and was very efficient. Cleaned up job and very polite and cordial

By Jennifer S. on 02/12/19
Easy to work with explained, and took the time to discuss the the work that was needed and why. Will definitely continue to use them on future projects.

By McCullough, T. on 02/11/19
I have used John Moore on several occasions, including replacing my A/C and furnace, and have been pleased with the work. The work has always been done on time and within the estimate, and all of the employees have been prompt, courteous and efficient, from schedu...
(View More)
I have used John Moore on several occasions, including replacing my A/C and furnace, and have been pleased with the work. The work has always been done on time and within the estimate, and all of the employees have been prompt, courteous and efficient, from scheduling to estimate to work to cleanup. I recommend them and would use them again.
(View Less)
No affiliation exists between ReviewBuzz and any of the review site organizations or systems listed on this page.
CALL TO SCHEDULE
713-730-2525

Select any employee to see all their reviews.

Russell H
Rating:
193 total reviews!
Christian L
Rating:
115 total reviews!
Kyle J
Customer Service Rep.
Rating:
(1 total review)
DTest
Customer Service Rep.
Rating:Just Launched
Hamad D
Rating:
(95 total reviews)
Darrell K
Rating:
(80 total reviews)

* Total number of reviews and star-ratings are based on data collected during the time period John Moore Services has been using the ReviewBuzz system and may not directly match the data found on each public review site.

1. Choose a Service Pro

RATE service by rolling over the stars:

Post Review
Why is this needed?
CALL TO SCHEDULE
713-730-2525

Customer service is always a top priority at John Moore Services. Our BBB Membership A+ rating is like a badge of honor as we continuously strive to provide the best experience for our clients.

See Our BBB Rating
No affiliation exists between ReviewBuzz and any of the review site organizations or systems listed on this page.
CALL TO SCHEDULE
713-730-2525
Edwin G has a 5-Star rating and leads the company in total reviews, making this pro a ReviewBuzz Rockstar!
20 total reviews
By Winklemann, B. on 01/23/19
Edwin arrived when he said he would, took care of the problem, respected out home, and made a full report when job completed. He did return when I thought there was a leak, but he assured me that all was correct.

By Carrie R. on 01/22/19
Edwin was very informative and professional. Will use John Moore Services again.

By Martha G. on 01/14/19
Edwin G.did a great job!!

By Gonzales, M. on 12/28/18
Edwin did a great job!

By Theresa S. on 11/14/18
Edwin G. did a fantastic job removing a broken (and disgusting) toilet from my brother's old 1955 house! After making sure that no other problems existed with the base or flange or anything else that may have been part of a larger problem, he replaced it with a bra...
(View More)
Edwin G. did a fantastic job removing a broken (and disgusting) toilet from my brother's old 1955 house! After making sure that no other problems existed with the base or flange or anything else that may have been part of a larger problem, he replaced it with a brand new awesome Kohler model. He did it efficiently (no wobbles, no leaks, good flush) and in record time! He was polite and compassionate and I highly recommend him to anyone in need of a plumber! Thank you, Edwin!
(View Less)

By James S. on 01/25/18
Excellent work

By Roland L. on 12/04/17
Service went great and clog unstopped in a short time. Edwin was sure to cover the appliances to make sure everything was clean and free of damage from his tools. He also gave us preventative suggestions to keep this type of stoppage from happening again. Very prof...
(View More)
Service went great and clog unstopped in a short time. Edwin was sure to cover the appliances to make sure everything was clean and free of damage from his tools. He also gave us preventative suggestions to keep this type of stoppage from happening again. Very professional as well as personal.
(View Less)

By Merrett, Mary L. on 11/11/17

By Jean F. on 11/04/17
Excelle.nt service

By Danny G. on 09/14/17
Had a clogged drain line in my upstairs bathroom. Called John Moore Services and made an appointment for the next day. Edwin G. was the Field Technician to come out to my home. I explained to him the problem and then he explained the options to me. I told him to g...
(View More)
Had a clogged drain line in my upstairs bathroom. Called John Moore Services and made an appointment for the next day. Edwin G. was the Field Technician to come out to my home. I explained to him the problem and then he explained the options to me. I told him to go with the best option. Drain line was unclogged. He was very professional and very knowledgeable. He explained what he was going to do and also took pictures of the repairs once he was done. Overall it was a great experience and I have to give Edwin G. and the John Moore Services a 5-Star for a job well done. Couldn't ask for anything better, and will be using them in the future. Thank you Edwin G./John Moore Services.
(View Less)

By Danny G. on 09/14/17
Excellent service by Edwin G., field tech was professional and efficient. Problem was assessed and I was advised what was needed to fix the problem. Price was quoted. It was nice the fact that he entered my home wearing plastic booties over his shoes. I am very sat...
(View More)
Excellent service by Edwin G., field tech was professional and efficient. Problem was assessed and I was advised what was needed to fix the problem. Price was quoted. It was nice the fact that he entered my home wearing plastic booties over his shoes. I am very satisfied with my experience today with John Moore. In the event I have plumbing issues in the future I will definitely call John Moore. Thanks Edwin G. for a job well done!
(View Less)

By Keith J. on 08/20/17
Edwin G. was knowledgeable and professional. He explained our options and didn't rush our decision making process. We have new cabinets so we really appreciated his care with not getting them dirty or damaged.

By Sharon K. on 08/12/17
Edwin was very professional, courteous and a trusted help in my time of need. He had to re-route a line in my AC unit. And on top of that it was on a Friday. I was so very pleased with him and the work he did. I certainly would not hesitate to call him with any m...
(View More)
Edwin was very professional, courteous and a trusted help in my time of need. He had to re-route a line in my AC unit. And on top of that it was on a Friday. I was so very pleased with him and the work he did. I certainly would not hesitate to call him with any more plumbing problems.
(View Less)

By Michael S. on 08/05/17
Great experience useing John Moore services. Keep me informed on status when technician would arrive. Technician very polite and courteous. Highly recommend.

By Denise R. on 07/21/17
John Moore plumbing's employee Edwin came to my house to clean out the drain behind my washing machine. After he cleaned it out, he noticed one of the hoses connecting the washer to our pipes had a leak. He went to a Home Depot and purchased new hoses. He replaced ...
(View More)
John Moore plumbing's employee Edwin came to my house to clean out the drain behind my washing machine. After he cleaned it out, he noticed one of the hoses connecting the washer to our pipes had a leak. He went to a Home Depot and purchased new hoses. He replaced the hose & left us the extra hose. He even cleaned the floor under the washer where there was a little bit of water. He was extremely well mannered, polite, and very helpful. John Moore is our plumber and I will keep Edwin's name handy to call if and when we have another plumbing issue.
(View Less)

By Mike A. on 07/12/17
Edwin G. was a great Service Tech. Represented John Moore in a very professional way.

By Melissa L. L. on 06/25/17
Edwin was very helpful and knowledgeable. He went out of his way to make sure me and my family were comfortable during this summer heat. Edwin also showed me what he was doing and how to keep my drains cleaned. Awesome service.

By Joyce on 05/12/17
We have had only good things to say about John Moore Services for plumbing. I recently had one of their service technicians, Edwin, come out to help with drainage from our AC unit. He was very helpful, polite, and completed the job with a lot of professionalism.

By Luis G. on 04/10/17
Edwin was on time and very personable and professional. Solved our problem quickly and efficiently. The estimate he provided was fair and specific, what was quoted is what was done. No extra last minute add-ons or surprise charges. I am satisfied with the service a...
(View More)
Edwin was on time and very personable and professional. Solved our problem quickly and efficiently. The estimate he provided was fair and specific, what was quoted is what was done. No extra last minute add-ons or surprise charges. I am satisfied with the service and will use them again.
(View Less)

By Paul B. on 03/30/17
Edwin did a beautiful job at my home. EXCELLENT job 100% satisfied. He was so excellent, always send him, he knew how to do his job and did not leave until I was satisfied.
No affiliation exists between ReviewBuzz and any of the review site organizations or systems listed on this page.