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By ahmed, T. on 08/10/19
No comment

By ahmed, T. on 08/10/19
No comment

By Chynthia V. on 08/10/19
Fred was very thorough in his review of the repairs that needed to be done. He explained in detail and answered all our questions.

By Randle, D. on 08/10/19
Very knowledgeable

By Howden, T. on 08/09/19
Did a thorough job figuring out a solution to my problem, and explained it to me clearly.

By Rachel S. on 08/08/19
Thank you John Moore for asking me to review because I wasn't going to! Daye from customer service was great, Sky, the technician arrived quickly and was friendly. The prices are absolutely, unequivocally outrageous. $250/lb of freon, $399.99 for a capacitor, $7000...
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Thank you John Moore for asking me to review because I wasn't going to! Daye from customer service was great, Sky, the technician arrived quickly and was friendly. The prices are absolutely, unequivocally outrageous. $250/lb of freon, $399.99 for a capacitor, $7000 for a compressor, $11,000-$15,000 for a 3.5 ton unit. Save yourself some time and money and call someone else. I used a local company and got my freon recharged, it needed less than what John Moore told me I needed it was 1/2 the price.
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By Joann W. on 08/08/19
I had a problem with my A/C UNIT, I called John Moore Services that morning (08/08/19)and they set an appointment for me within a few hours that I called. The Tech named Kiel diagnosis the problem and got the appropriate parts. He checked the unit and now it is ...
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I had a problem with my A/C UNIT, I called John Moore Services that morning (08/08/19)and they set an appointment for me within a few hours that I called. The Tech named Kiel diagnosis the problem and got the appropriate parts. He checked the unit and now it is cooling properly. THANKS FOR THE GREAT SERVICE that was provided so quickly during these very hot temperatures. Joann Williams
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By Joann W. on 08/08/19
I had a problem with my A/C UNIT, I called John Moore Services that morning (08/08/19)and they set an appointment for me within a few hours that I called. The Tech named Kiel diagnosis the problem and got the appropriate parts. He checked the unit and now it is ...
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I had a problem with my A/C UNIT, I called John Moore Services that morning (08/08/19)and they set an appointment for me within a few hours that I called. The Tech named Kiel diagnosis the problem and got the appropriate parts. He checked the unit and now it is cooling properly. THANKS FOR THE GREAT SERVICE that was provided so quickly during these very hot temperatures. Joann Williams
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By McGowen, R. on 08/08/19
Great experience. Service Tech, Don, awesome, knowledgeable, very professional and friendly. Covered his shoes as he entered and provided us with a clear assessment of what was needed. The initial service request was completed.

By Paul P. on 08/08/19
First let me say, the technician and the install crew were super professional and polite. I have no issues with the employees who performed the work. However, I do take issue with the way I was charged. Initially the technician came out and said the unit was low on...
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First let me say, the technician and the install crew were super professional and polite. I have no issues with the employees who performed the work. However, I do take issue with the way I was charged. Initially the technician came out and said the unit was low on Freon. This unit is a fairly new unit that was installed by John Moore. The technician said it is possible the initial install team did not put enough refrigerant in. I was charged approximately $500.00 for something that should have possibly been done the right time. The refrigerant did not fix the issue and the same technician came back out. Now I am told my condenser coil is bad and needs replaced. I am guessing this was what was probably wrong to begin with. Two days later the install team arrives and has apparently fixed the issue. I had to pay for refrigerant again that should of probably not been put in to begin with. So another 2300.00 and my unit is fixed. I forgot to mention this unit is under warranty and John Moore is the only company that has touched it. The employees have been great but the customer service of John Moore is lacking in my opinion.
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By Yvette W. on 08/08/19
John Moore will forever be the place I call when I have problems. Gerardo Garcia was our tech and he was very professional. The best part is that our error was something that was easily fixed on our end and he was upfront about it and didn't try to nickel and dim...
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John Moore will forever be the place I call when I have problems. Gerardo Garcia was our tech and he was very professional. The best part is that our error was something that was easily fixed on our end and he was upfront about it and didn't try to nickel and dime us. This is a company I can truly trust for great service!
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By Young, R. on 08/08/19
Recent hvac repair service was performed very quickly and i was back up and running Technicians were efficient and explained issues in a professional manner Thanks JohnMoore for your support

By Sammie M. on 08/07/19
Verygood

By Butler, G. on 08/07/19
Eric and LaRon were very professional, knowledgeable of the task needed, and very friendly technicians. They worked very hard and did an awesome job taking care of our needs. In addition, they did a great job keeping us informed of what was needed to correct the ...
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Eric and LaRon were very professional, knowledgeable of the task needed, and very friendly technicians. They worked very hard and did an awesome job taking care of our needs. In addition, they did a great job keeping us informed of what was needed to correct the problem. John Moore, thank you for the execellent team of employees working for you!
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By Sandra M. on 08/07/19
My air conditioning unit was leaking in between the bathroom and master bedroom walls. The carpet & padding in the bedroom was soaked. I called John Moore, and they came out right away. All the service men have been courteous, professional & informative, especially...
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My air conditioning unit was leaking in between the bathroom and master bedroom walls. The carpet & padding in the bedroom was soaked. I called John Moore, and they came out right away. All the service men have been courteous, professional & informative, especially Willie G.. They have explained every step of the cleanup and repair process. This was the first major problem that I had to deal with as a homeowner, but John Moore and my insurance company, Amica, have been fantastic at every step.
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By Alexses F. on 08/07/19
While the repair was costly, I know plumbing always is and having been without water for almost 2 days, I appreciated the convenience of John Moore and was willing to pay to get it done quickly and correctly. Russell was on-time, friendly and helpful. He did not pr...
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While the repair was costly, I know plumbing always is and having been without water for almost 2 days, I appreciated the convenience of John Moore and was willing to pay to get it done quickly and correctly. Russell was on-time, friendly and helpful. He did not pressure me and completed the job in a timely manner.
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By Smith-Ford, S. on 08/07/19
I called John Moore on Wednesday and they had someone out within hours! Abel was efficient, polite and very professional! Great customer service! Will always use them

By Palmer, B. on 08/07/19
No Comment

By Hartman, L. on 08/07/19
I chose John Moore because the stand behind their work very pleased with their work very hard working people that work for John Moore

By Andrew A. on 08/07/19
No Comment
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CALL TO SCHEDULE
713-730-2525

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Roman G
Rating:
(83 total reviews)
Derick M
Rating:
(83 total reviews)
Darrell K
Rating:
(82 total reviews)
Joshua D
Rating:
(79 total reviews)
Kiel M
Rating:
(78 total reviews)
Henry T
Rating:
(78 total reviews)

* Total number of reviews and star-ratings are based on data collected during the time period John Moore Services has been using the ReviewBuzz system and may not directly match the data found on each public review site.

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Customer service is always a top priority at John Moore Services. Our BBB Membership A+ rating is like a badge of honor as we continuously strive to provide the best experience for our clients.

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David L has a 5-Star rating and leads the company in total reviews, making this pro a ReviewBuzz Rockstar!
42 total reviews
I am a God-fearing Army veteran and single father of a healthy 17 year-old son. My job as a plumber at John Moore is truly one of ambassadorship. Each day allows me another opportunity to serve others by going that extra mile to leave every customer with a smile on their face and a sense of relief.
By Delutis, O. on 09/11/18
these people don't need a gun to steal-they do it with fear and grossly inflated prices......$6000. to replace a copper line on a nearly new hot water heater......ruining a hardwood floor in the process. Then a quote for $4000. more to repair another line supposed...
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these people don't need a gun to steal-they do it with fear and grossly inflated prices......$6000. to replace a copper line on a nearly new hot water heater......ruining a hardwood floor in the process. Then a quote for $4000. more to repair another line supposedly bad, ......and then possibly more.... to meet "code". They don't need a gun, just a plumbers license and stupid people like me to trust them to do the right thing....shame on me.
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By Wendy W. on 05/15/18
Great the men were clean, courteous and professional. Work was done quickly

By Johnson, R. on 04/15/18
David, Justin and Brian do a great job. They work hard to make everything go right.

By Eva L. on 04/12/18
Everyone was courteous and willing to work with me

By Susanne L. on 04/01/18
Excellent professional service by all of John Moore’s services. Will continue to use them for all our home needs.

By Bartelsmeyer, D. on 03/02/18
It went great and took less time than I had guesstimated.

By Breaux, B. on 01/17/18
They did an awesome job. They finished their job in 3 days. They were very polite and answered questions when needed. I recommend David and Justin if anyone needs any work done.

By Shaw, R. on 01/17/18
Very professional, the team came in went to work explain what they were doing and check out a couple of other things that the plumbing problem had effected. finish the job and stayed within the estimated quote.

By Barbara S. on 12/19/17
i have been a customer of John Moore's for over 10 years and I call them each time there is a repair needed . I know that the work will be completed by professional, knowledgeable and people oriented technicians. I recommend their service to all and give them 5 plus.

By Dianne H. on 12/08/17
I was most pleased with the service by Justin and David - they were on time, very courteous, obviously competent and very thorough. I am pleased and would not hesitate to use John Moore again.

By Sheffer, G. on 11/27/17
David L and Justin from John Moore were both on time, professional and kept us informed through the whole process of having our house re piped. excellent workers!!! Very pleased with our service from start to finish. They got it done in 3 days as promised. Galen & Carol S.

By SuWon M. on 08/09/17
David Lawrence was professional and he got the job done. My mother and I are very pleased with David Lawrence and the John Moore crew. Thank You so much!!

By John K. on 05/19/17
From initial contact through completion of the work, all representatives and service personnel were very professional and thorough in their work. They were part of a larger home repair project and with the prior notices, they melded their part smoothly into the ove...
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From initial contact through completion of the work, all representatives and service personnel were very professional and thorough in their work. They were part of a larger home repair project and with the prior notices, they melded their part smoothly into the overall project so that it was completed well ahead of schedule.
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By Bob D. on 04/23/17
We had John Moore Services provide a complete repipe of the house. David, the service professional, provided and supervised a first-class installation of the new pipe as well as removal of the existing pipe. The entire job was performed in an excellent manner and I...
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We had John Moore Services provide a complete repipe of the house. David, the service professional, provided and supervised a first-class installation of the new pipe as well as removal of the existing pipe. The entire job was performed in an excellent manner and I would recommend John Moore Services/David L. to other potential customers.
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By Cynthia T. on 04/04/17
David and Matt were excellent. They cleaned up after themselves and made sure to leave everything neat. I was really worried about them having to cut holes in the Sheetrock. They assured me they would cut neatly and they did exactly that. They explained things as t...
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David and Matt were excellent. They cleaned up after themselves and made sure to leave everything neat. I was really worried about them having to cut holes in the Sheetrock. They assured me they would cut neatly and they did exactly that. They explained things as they did them and made sure to see if I had any additional questions. Before completing the job, they made sure everything was working. Thank you so much David and Matt.
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By Bennie Negy J. on 03/03/17
John Moore gets the job done. David Lawrence is EXCELLENT ! God bless John Moore & Stephanie Rubio was AWESOME!

By Bettye D. on 03/02/17
David L., Matt, Brandon, and Justin did a wonderful job re-piping my house and were very pleasant to work with.

By June C. on 02/22/17
I had great service from John Moore Services. I had to have my whole house re-piped. As a single senior lady, I was pretty stressed about all of the issues, but David Lawrence and his crew, Justin and Brandon, all were very capable. They were fast, efficient and ex...
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I had great service from John Moore Services. I had to have my whole house re-piped. As a single senior lady, I was pretty stressed about all of the issues, but David Lawrence and his crew, Justin and Brandon, all were very capable. They were fast, efficient and explained anything I had a question about. They were very cheerful and worked well together. I am very happy with the service they have provided.
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By Ardis B. on 02/21/17
David Lawrence with John Moore managed the team and took care of my home during the complete repiping of my home. He treated my home with loving care, and responded to me so quickly. He recognized problems, and contacted me in regards to issues as he discovered m...
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David Lawrence with John Moore managed the team and took care of my home during the complete repiping of my home. He treated my home with loving care, and responded to me so quickly. He recognized problems, and contacted me in regards to issues as he discovered me, and texted me every day when he arrived and when he left. He showed up on a Saturday when I was freaking out, and he took care of all the small issues that arise when you have a contractor lead. It cost me more to use John Moore, but the team with David Lawrence was the best. and I would highly recommend them again.
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By Ardis B. on 02/21/17
David Lawrence managed the team and took care of my home during the complete repiping of my home. He treated my home with loving care, and responded to me so quickly. He recognized problems, and contacted me in regards to issues as he discovered me, and texted me ...
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David Lawrence managed the team and took care of my home during the complete repiping of my home. He treated my home with loving care, and responded to me so quickly. He recognized problems, and contacted me in regards to issues as he discovered me, and texted me every day when he arrived and when he left. He showed up on a Saturday when I was freaking out, and he took care of all the small issues that arise when you have a contractor lead. It cost me more to use John Moore, but the team with David Lawrence was the best. and I would highly recommend them again.
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