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By Penny D. on 11/21/19
This may be one of the worst plumbers we’ve ever had. We used them for a leak from our A/C water line on the weekend. Fred found the leak but blew out only part of the line. When he left the leak happened again and damaged even more of the house. If I could give ...
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This may be one of the worst plumbers we’ve ever had. We used them for a leak from our A/C water line on the weekend. Fred found the leak but blew out only part of the line. When he left the leak happened again and damaged even more of the house. If I could give a zero, I would. The ad they use should be “Get John, Get screwed”.
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By A P. on 10/01/19
Prompt service. Plumbing team headed by Dave put in two long hot days to handle a complicated piping job in the attic. Thank you.

By Justine C. on 09/10/19
Andrew was a great representative for JM. He answered all my questions and gave me professional advice and bids for what he could at the time of the visit. I am in the process of evaluating several different parts of a remodel project and he was able to assist me i...
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Andrew was a great representative for JM. He answered all my questions and gave me professional advice and bids for what he could at the time of the visit. I am in the process of evaluating several different parts of a remodel project and he was able to assist me in all of the areas I need professional help with. A great Benefit of dealing with JM. I am however a bit disappointed with his lack of follow up on several items I was inquiring about. I will follow through myself again as I know technicians days are full and follow up may be a bit of a challenge and we all are human and can forget. Since it is not a rush but a fact finding project for me at this point, I am not concerned as he seemed to have excellent knowledge in many areas of work.
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By Roma F. on 09/03/19
Clearly understanding of the problem we are having and the solution. Friendly and polite.

By Joycelyn B. on 08/29/19
He did a very good job

By Robert L. on 08/23/19
Andrew was on time and professional. Got a quick estimate today. Marco and Will were quick and efficient, we are very happy with their work. Sidney G. Went above and beyond in taking care of us. When Centerpoint finally showed up to cut the power, Sidney was able...
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Andrew was on time and professional. Got a quick estimate today. Marco and Will were quick and efficient, we are very happy with their work. Sidney G. Went above and beyond in taking care of us. When Centerpoint finally showed up to cut the power, Sidney was able to quickly change out the main disconnect and get us back to full power. Professional and courteous we received A service
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By Ellis, L. on 08/21/19
John R was very attentive to questions and thorough in cleaning our outside unit.

By Gloria H. on 08/21/19
Outstanding job was done by Sky,Gelardo, and Javier. They installed a complete new system for our home and it was done quite efficiently. Our heartfelt appreciation goes out to them. We are seniors and heat is not our friend! Thank you, thank you!

By Tim B. on 08/20/19
We had a Friday night cooling issue. Went online, requested appt. Got a call after 9pm by JM to confirm appt. Saturday mid-morning Leo showed up, very nice and professional. He diagnosed the issue and had AC blowing by 11am. The service and outcome exceeded my exp...
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We had a Friday night cooling issue. Went online, requested appt. Got a call after 9pm by JM to confirm appt. Saturday mid-morning Leo showed up, very nice and professional. He diagnosed the issue and had AC blowing by 11am. The service and outcome exceeded my expectations. JM was great. Plan to have them do an annual review of my ACs!
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By Trudy B. on 08/15/19
Henry was punctual, kind to my dog & quick to assess the problem with our A/C and provide different options and availability.

By Peyton, B. on 08/14/19
Very helpful and easy to work with

By Jacques L. on 08/13/19
Rey answers all my questions about repiping. Great customer service. Thanks

By Quentaria M. on 08/13/19
Excellent customer service

By Turner, P. on 08/12/19
Communications with Customer to be a explain what’s going on could be improved— other wise they did I a good job

By Joe M. on 08/12/19
excellent service and many options available for the work

By Robert W. on 08/12/19
My technician Leo was thorough and refreshingly honest in his assessment of my hvac system. He found athe solution to my condenser problem and only cost 5% of what two other heavily marketed HVAC companies in Houston were trying ell me. I appreciated his honesty an...
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My technician Leo was thorough and refreshingly honest in his assessment of my hvac system. He found athe solution to my condenser problem and only cost 5% of what two other heavily marketed HVAC companies in Houston were trying ell me. I appreciated his honesty and will continue to recoto smmend JMS to my friends and family. Well done Leo and John Moore Services.
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By Banker, B. on 08/12/19
Don was a true professional. I can tell he takes pride in the work that he does.

By Richardson, T. on 08/11/19
No comment

By Mohr, M. on 08/11/19
Victor listened to my needs and was willing to attempt total satisfaction. Due to previous scheduling conflicts for the installation group, the work could not be completed on Saturday. However, part of the overall job was a toilet valve replacement and he took c...
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Victor listened to my needs and was willing to attempt total satisfaction. Due to previous scheduling conflicts for the installation group, the work could not be completed on Saturday. However, part of the overall job was a toilet valve replacement and he took care of that personally on Friday. The bulk of the job is scheduled to be completed on Monday.
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By Kellie B. on 08/11/19
No comment
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Russell H
Rating:
222 total reviews!
Christian L
Rating:
121 total reviews!
Keenan B
Customer Service Rep.
Rating:Just Launched
Megan H
Customer Service Rep.
Rating:Just Launched
Hamad D
Rating:
(113 total reviews)
Robert W
Rating:
(93 total reviews)

* Total number of reviews and star-ratings are based on data collected during the time period John Moore Services has been using the ReviewBuzz system and may not directly match the data found on each public review site.

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Customer service is always a top priority at John Moore Services. Our BBB Membership A+ rating is like a badge of honor as we continuously strive to provide the best experience for our clients.

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David L has a 5-Star rating and leads the company in total reviews, making this pro a ReviewBuzz Rockstar!
42 total reviews
I am a God-fearing Army veteran and single father of a healthy 17 year-old son. My job as a plumber at John Moore is truly one of ambassadorship. Each day allows me another opportunity to serve others by going that extra mile to leave every customer with a smile on their face and a sense of relief.
By Mary M. on 06/12/19
John Moore was very prompt, polite and efficient. The work was completed promptly with no mess. They are not cheap but do a great job. I would definitely call them for additional work.

By Dealy, B. on 05/29/19
While the prices at John Moore SOAR high above the competition, their front-line workers help ease the pain. David and his assistant, Jerome, were so efficient and delightful to have in our home! Because of their attitude and professionalism, they actually helped...
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While the prices at John Moore SOAR high above the competition, their front-line workers help ease the pain. David and his assistant, Jerome, were so efficient and delightful to have in our home! Because of their attitude and professionalism, they actually helped us relax as they cut 4 holes in the walls & ceilings of our home. JM certainly needs to pay these guys A LOT---not just for their repair skills, but for the great PR work they do. Job well done!
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By Thomas L. on 05/11/19
Excellent work and attitude.

By Mule, M. on 05/04/19
David took the time to describe what and how the work would be done. David and his team worked safely while respecting my property and its continence.

By Frank M. on 05/02/19
Great customer service and experienced technicians. They will take care of you and do quality work. They are very professional and reliable. However they are quite high on prices for service and installation. There are much cheaper chooses out there. Top notch if you have the money.

By Danny N. on 04/26/19
David Lawrence from John Moore has installed a new water heater and re-pipe my home. He is very technical, skillful, knowledgeable and friendly. His crew of 3 work on my house thru Easter weekend to get me a toilet functional on Saturday. By Monday, he completed th...
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David Lawrence from John Moore has installed a new water heater and re-pipe my home. He is very technical, skillful, knowledgeable and friendly. His crew of 3 work on my house thru Easter weekend to get me a toilet functional on Saturday. By Monday, he completed the job. Now, I just have to wait for another team to patch the hole left on wall.
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By Dennis S. on 04/10/19
I would highly recommend John Moore Services to everyone. Extremely professional on time, they take pride in the work performed. Keep the house clean and cleaned up after daily work. Answered all questions. Thanks, John Moore

By Jim W. on 04/06/19
I was very pleased with every aspect of this transaction. The survey and estimate was very well explained. The repair and installation was likewise flawless. I very much appreciated the installation team and how they kept me up to date on what to expect next. Thank...
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I was very pleased with every aspect of this transaction. The survey and estimate was very well explained. The repair and installation was likewise flawless. I very much appreciated the installation team and how they kept me up to date on what to expect next. Thanks on a job well done.
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By James J. on 03/15/19
David and Ray from John Moore provided us with excellent service over Spring Break! Unfortunately, we had a leak that resulted in us having to re-pipe our whole house. They were professional and personable and I highly recommend them! Thanks, Guys!

By Plankis, M. on 03/11/19
this team is well trained and able to work together very efficiently, they went beyond the norm to accomplish the task I wish they were able to start where they ended/ it would have been answer to what our problem really was// fix my wife' shower

By Shaw, J. on 02/16/19
Workers were very efficient and explained in detail what they did after completing the job. Reorganized every thing they displaced while working. They were very respectful of my property. Well done!

By Natalie H. on 01/31/19
All of the team were professional. Arrived on time. Cleaned up after themselves. All were very helpful and informative with equipment.

By Shirley A. on 01/30/19
All of the technicians that worked on my house and yard were professional and thorough. I am very happy with John Moore and their employees.

By John A. on 01/17/19
The whole team at John Moore were great from the time I called for a quote thru financing! The installer team lead by David L answered all my question and concerns. His team did a fantastic job on the install was on time each day and we never had to worry about hav...
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The whole team at John Moore were great from the time I called for a quote thru financing! The installer team lead by David L answered all my question and concerns. His team did a fantastic job on the install was on time each day and we never had to worry about having to be without water while installing the pex lines through out the house and actually completed the job on time! He really did a great job. Thanks David for putting in a great plumbing system in the house.
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By Clarence M. on 01/16/19
David did an excellent job, not just his own work but supervising and teaching as appropriate other members of his team. He was friendly and enjoyable to be around.

By Terri B. on 01/07/19
Thursday morning I woke up with no hot water. I called John Moore and they scheduled a technician the same day. Fred Collazo came out and diagnosed the situation. I would be needing a new water heater. The install crew (David Lawrence and Will Carmine) showed up th...
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Thursday morning I woke up with no hot water. I called John Moore and they scheduled a technician the same day. Fred Collazo came out and diagnosed the situation. I would be needing a new water heater. The install crew (David Lawrence and Will Carmine) showed up that afternoon. My old water heater was taken out and replaced with a new one the same day. These guys are incredible! I didn't have to go days without hot water, thanks to the wonderful team at John Moore. The team was extremely professional, informative courteous and clean. They wore shoe covers each time they walked in my house. They explained everything in detail to my husband. My husband must have asked a million questions and they answered every one of them. I will definitely recommend John Moore to all my friends and family.
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By Marvin G. on 12/29/18
(no comment)

By Shannon, A. on 12/20/18
John Moore Services reps were out today to replace my main water line. David and Justin were very helpful, explained what they were doing, what would happen next etc. Great communications to me - the customer.

By McNamara, H. on 12/04/18
Very friendly and professional. His work looks great.

By Shelia S. on 09/21/18
David L. and Justin were phenomenal. Their customer service and knowledge were above board. David is a wonderful technician who shows that he cares through his meticulous attention to detail, work performance and willingness to explain the process in simplest terms...
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David L. and Justin were phenomenal. Their customer service and knowledge were above board. David is a wonderful technician who shows that he cares through his meticulous attention to detail, work performance and willingness to explain the process in simplest terms. I will recommend this company to any family or friends in need of John Moore’s provided services.
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