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By Robert L. on 08/23/19
Andrew was on time and professional. Got a quick estimate today. Marco and Will were quick and efficient, we are very happy with their work. Sidney G. Went above and beyond in taking care of us. When Centerpoint finally showed up to cut the power, Sidney was able...
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Andrew was on time and professional. Got a quick estimate today. Marco and Will were quick and efficient, we are very happy with their work. Sidney G. Went above and beyond in taking care of us. When Centerpoint finally showed up to cut the power, Sidney was able to quickly change out the main disconnect and get us back to full power. Professional and courteous we received A service
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By Ellis, L. on 08/21/19
John R was very attentive to questions and thorough in cleaning our outside unit.

By Gloria H. on 08/21/19
Outstanding job was done by Sky,Gelardo, and Javier. They installed a complete new system for our home and it was done quite efficiently. Our heartfelt appreciation goes out to them. We are seniors and heat is not our friend! Thank you, thank you!

By Tim B. on 08/20/19
We had a Friday night cooling issue. Went online, requested appt. Got a call after 9pm by JM to confirm appt. Saturday mid-morning Leo showed up, very nice and professional. He diagnosed the issue and had AC blowing by 11am. The service and outcome exceeded my exp...
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We had a Friday night cooling issue. Went online, requested appt. Got a call after 9pm by JM to confirm appt. Saturday mid-morning Leo showed up, very nice and professional. He diagnosed the issue and had AC blowing by 11am. The service and outcome exceeded my expectations. JM was great. Plan to have them do an annual review of my ACs!
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By Trudy B. on 08/15/19
Henry was punctual, kind to my dog & quick to assess the problem with our A/C and provide different options and availability.

By Peyton, B. on 08/14/19
Very helpful and easy to work with

By Jacques L. on 08/13/19
Rey answers all my questions about repiping. Great customer service. Thanks

By Quentaria M. on 08/13/19
Excellent customer service

By Turner, P. on 08/12/19
Communications with Customer to be a explain what’s going on could be improved— other wise they did I a good job

By Joe M. on 08/12/19
excellent service and many options available for the work

By Banker, B. on 08/12/19
Don was a true professional. I can tell he takes pride in the work that he does.

By Richardson, T. on 08/11/19
No comment

By Mohr, M. on 08/11/19
Victor listened to my needs and was willing to attempt total satisfaction. Due to previous scheduling conflicts for the installation group, the work could not be completed on Saturday. However, part of the overall job was a toilet valve replacement and he took c...
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Victor listened to my needs and was willing to attempt total satisfaction. Due to previous scheduling conflicts for the installation group, the work could not be completed on Saturday. However, part of the overall job was a toilet valve replacement and he took care of that personally on Friday. The bulk of the job is scheduled to be completed on Monday.
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By Kellie B. on 08/11/19
No comment

By ahmed, T. on 08/10/19
No comment

By Chynthia V. on 08/10/19
Fred was very thorough in his review of the repairs that needed to be done. He explained in detail and answered all our questions.

By Randle, D. on 08/10/19
Very knowledgeable

By Howden, T. on 08/09/19
Did a thorough job figuring out a solution to my problem, and explained it to me clearly.

By Rachel S. on 08/08/19
Thank you John Moore for asking me to review because I wasn't going to! Daye from customer service was great, Sky, the technician arrived quickly and was friendly. The prices are absolutely, unequivocally outrageous. $250/lb of freon, $399.99 for a capacitor, $7000...
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Thank you John Moore for asking me to review because I wasn't going to! Daye from customer service was great, Sky, the technician arrived quickly and was friendly. The prices are absolutely, unequivocally outrageous. $250/lb of freon, $399.99 for a capacitor, $7000 for a compressor, $11,000-$15,000 for a 3.5 ton unit. Save yourself some time and money and call someone else. I used a local company and got my freon recharged, it needed less than what John Moore told me I needed it was 1/2 the price.
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By Joann W. on 08/08/19
I had a problem with my A/C UNIT, I called John Moore Services that morning (08/08/19)and they set an appointment for me within a few hours that I called. The Tech named Kiel diagnosis the problem and got the appropriate parts. He checked the unit and now it is ...
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I had a problem with my A/C UNIT, I called John Moore Services that morning (08/08/19)and they set an appointment for me within a few hours that I called. The Tech named Kiel diagnosis the problem and got the appropriate parts. He checked the unit and now it is cooling properly. THANKS FOR THE GREAT SERVICE that was provided so quickly during these very hot temperatures. Joann Williams
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713-730-2525

Select any employee to see all their reviews.

Russell H
Rating:
222 total reviews!
Christian L
Rating:
121 total reviews!
Keenan B
Customer Service Rep.
Rating:Just Launched
Megan H
Customer Service Rep.
Rating:Just Launched
Hamad D
Rating:
(113 total reviews)
Robert W
Rating:
(93 total reviews)

* Total number of reviews and star-ratings are based on data collected during the time period John Moore Services has been using the ReviewBuzz system and may not directly match the data found on each public review site.

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Customer service is always a top priority at John Moore Services. Our BBB Membership A+ rating is like a badge of honor as we continuously strive to provide the best experience for our clients.

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Darrell K has a 5-Star rating and leads the company in total reviews, making this pro a ReviewBuzz Rockstar!
82 total reviews
I've been in the plumbing Industry since 1978, and with John Moore since 2011. I want my customers to know that I will not do anything in their home that I would not do or expect to be done in my own home. I want it done "RIGHT THE FIRST TIME." When I service them, I want them to feel like family.
By Walter Collins J. on 08/04/19
no comment

By Johnson, P. on 06/27/19
I had a great experience with all of John Moore employees from the Technicians, Plumber, even the guys who cleaned up the water and treated my attic because a water pipe was accidently damaged. Any repairs/installments were taken care of right away (same day). I ...
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I had a great experience with all of John Moore employees from the Technicians, Plumber, even the guys who cleaned up the water and treated my attic because a water pipe was accidently damaged. Any repairs/installments were taken care of right away (same day). I didn't even have to ask, each team knew exactly what to do to get the jobs completed. Each Team was professional, friendly and thorough on each job. They worked diligently to complete my AC/Furnace installment. I'm forever grateful because they went beyond what they needed to do to satisfy the customer, me. Thanks John Moore.
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By Angel F. on 12/15/18
Darrell Kresta did an excellent job I was very impressed with his performance and commitment. He solved the problem within a matter of minutes. Job will done.

By Donna H. on 10/02/18
Found leak and worked up warranty replacement and scheduled such in a timely manner.

By Oveal, L. on 09/28/18
Terrible customer service

By Patricia F. on 09/18/18
I am very happy with the service and respect given through out my up dated plumbing and Reno of my new bathroom. Any issue that arose or changes I made Darrell K was there quickly to provide the solution. I liked that he listened and understood what was needed to c...
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I am very happy with the service and respect given through out my up dated plumbing and Reno of my new bathroom. Any issue that arose or changes I made Darrell K was there quickly to provide the solution. I liked that he listened and understood what was needed to complete the project. I will highly recommend John Moore Services to anyone and will have them in my future projects. Darrell K was great to work with, as were other staff technicians!
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By JENSEN, K. on 09/01/18
Great

By George R. on 08/27/18
Darrell did a great job, explaining the process the whole way. He checked the drainage on the overage pan on the AC unit and explained what would be the best procedure to fix the issue. Also, he checked the water heater found out it was 22 years old, Darrell set m...
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Darrell did a great job, explaining the process the whole way. He checked the drainage on the overage pan on the AC unit and explained what would be the best procedure to fix the issue. Also, he checked the water heater found out it was 22 years old, Darrell set me up to have a new one installed. Thank you Darrell and thank you John Moore Services.
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By George R. on 08/27/18
Expensive, but worth the cost for services rendered!

By David F. on 08/25/18
First of all I wanted to say the serviceman was very courteous and was only doing what his Company told him to do. Here's the story: My mother in law of 83 had her whole house re-plumb by John Moore without letting her daughter know any thing about it. Problem is, ...
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First of all I wanted to say the serviceman was very courteous and was only doing what his Company told him to do. Here's the story: My mother in law of 83 had her whole house re-plumb by John Moore without letting her daughter know any thing about it. Problem is, she has Alzheimer's and at the time, shouldn't have been allowed to make these type decisions but it happened. After a little over $8800, the job was completed and the whole house was re-plumbed with pecs tubing. That wasn't all, then we had to hire a sheet rock and painter to complete the process. John Moore installed what is called a carbon backwash filter in her front yard where the main line comes in. This filter is 4' - 5' long and they buried half of it in the ground. The filter looked nasty in the front yard but it worked. After 4 years, the filter began leaking. The gasket where the head mounts to the bottle sprung a leak. Well anyone knows living on the Gulf Coast with gumbo dirt homes shift that why we have such bad foundation problems. Well guess what, the rigid plumbed filter didn't shift with the house or maybe it was vice versa but you can tell the head is cocked. I called and the service man said no problem I will check it out and let your know what I found. First call he said he would repair at no charge. Second call after talking with is boss, he said the filter would have to replaced at the tune of another $3000. Come on, an 83 year old woman living on a fixed income, really. I went over and bypass the filter and now it is like it was before, treated city water. John Moore is a rip off and I can only hope this "boss" gets his when he turns 83 Buyer beware! David
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By Sharon S. on 08/10/18
Have always had good work from service workers from John Moore Services. Darrell K was another exceptional plumber. Gave good advice to save us money on parts and repaired our shower head and both lavatory faucets in a very short time. Exceptional work, exceptional...
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Have always had good work from service workers from John Moore Services. Darrell K was another exceptional plumber. Gave good advice to save us money on parts and repaired our shower head and both lavatory faucets in a very short time. Exceptional work, exceptional clean-up, and guarantee their work. [I want Darrell to come back for all our plumbing repairs!]
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By Melissa K. on 08/06/18
I was referred to John Moore by my father in law who paid $250 to have JM change out a tub faucet kit. I wanted the same thing done to my tub and was shocked to see that my estimate was for $1237....for a faucet change. To make matters worse, the plumber, Darrell,...
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I was referred to John Moore by my father in law who paid $250 to have JM change out a tub faucet kit. I wanted the same thing done to my tub and was shocked to see that my estimate was for $1237....for a faucet change. To make matters worse, the plumber, Darrell, seemed more interested in selling me a hot water heater than doing the repairs that were requested. Insane prices and questionable business practices are what you are in for if you use John Moore.
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By donald g. on 08/02/18
Darrell is knowledge, efficient, and thorough. A pleasant experience.

By Dezarae F. on 07/26/18
Darrell K. was very knowledgeable and professional when he came to look at my water heater. Totally recommend!

By Peggy R. on 04/22/18
Darrell was on time, courteous, professional and knowledgeable. He diagnosed and fixed the issue in 45 min. Very happy with the service!

By Karen K. on 04/19/18
Imagine getting a plumber within 2-1/2 hours of calling! I am THRILLED with the service and advice I received so promptly and efficiently from Darrell. He was friendly and thoroughly professional. Had the job taken care of without wasting his time, or mine. He ...
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Imagine getting a plumber within 2-1/2 hours of calling! I am THRILLED with the service and advice I received so promptly and efficiently from Darrell. He was friendly and thoroughly professional. Had the job taken care of without wasting his time, or mine. He gave me excellent advice and assistance. John Moore can thank Darrell for making me a Customer For Life!! Thank you Darrell.
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By geri p. on 04/19/18
Darrel was a great field tech! He was prompt, courteous, and very knowledgeable regarding my plumbing issue!

By Stanley S. on 04/03/18
Darrell was very good at getting us to the right person for the job.

By Stanley S. on 04/02/18
(no comment)

By joe n. on 03/27/18
Darrell K is a honest and hardworking employee. Thanks
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