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By Florance, S. on 06/25/19
We had a different co. look at the system prior to John Moore. They weren't responsive to my questions and would not give me any idea of cost of replacing a part needed on the unit. John Moore was responsive and very helpful. The job took longer than we thought ...
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We had a different co. look at the system prior to John Moore. They weren't responsive to my questions and would not give me any idea of cost of replacing a part needed on the unit. John Moore was responsive and very helpful. The job took longer than we thought it would and we had to replace a thermostat as well as the part mentioned before. we also had to run a new wire from the a/c unit inside to the outside. All is well and the tech. though young was most helpful and professional. He called for advise whenever he could not immediately figure out the problem.
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By Mcdonald, C. on 06/25/19
Jack was terrific. He finished the job in a professional and timely manner. Thank you Jack!

By Ruiz, E. on 06/25/19
Jack was polite & professional. He thoroughly explain the needed service.

By Staten, T. on 06/25/19
Punctual, professional, friendly and efficient. For what more can you ask?

By Pamela p. on 06/25/19
Overall it was a pleasant experience getting a new water heater,had visions of hours of water being turned off , etc. Not at all they were there fast and we had hot water in no time at all thank you Matt k

By Amanda B. on 06/24/19
Plumber arrived in the timeframe window, rewiewed the problems with my kitchen sink and toilet, provided a quote, and got to work. Very satisfied.

By Woodall, R. on 06/24/19
5 stars very nice and knew what he was talking about.

By Gerome P. on 06/24/19
Service provider was nice. But I feel that 150 dollars per pound of freon is way to high. And that paying 369.00 for 30 mins of service is too high. And a RIP off. I will learn how to do it myself in future. But will not use this company again

By Glenn, K. on 06/24/19
Glenn Jewell was excellent on all phases of the service. He was early very knowledgeable and was able to propbly complete the repair very quickly.

By Bloom, C. on 06/23/19
no comment

By Margaret S. on 06/23/19
Troy was courteous and efficient. He wore paper shoes when he had to enter the house, checked everything outside and because there was not an issue there was no charge! Thank you John Moore, I did get more!

By Alvarez, R. on 06/22/19
The got here when they said they would and were friendly and professional. The only reason I gave 4 stars is there was a problem with the unit that was getting installed so they had to go back to the shop and get another one and reinstall it. The 2 guys kept us in...
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The got here when they said they would and were friendly and professional. The only reason I gave 4 stars is there was a problem with the unit that was getting installed so they had to go back to the shop and get another one and reinstall it. The 2 guys kept us in the loop about what was going on and finished the job without complaint, even though they ran into an issue right at the end of the job and on a Saturday.
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By Jolon Laura A. on 06/22/19
Overall they are not terrible. The people on the phone were great and the tech was professional. They came out rather quick and diagnosed my problem for free. The only issue that I had was they were way over priced. I was quoted almost 700 dollars for my repair. So...
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Overall they are not terrible. The people on the phone were great and the tech was professional. They came out rather quick and diagnosed my problem for free. The only issue that I had was they were way over priced. I was quoted almost 700 dollars for my repair. So I called a competitor and only 250 dollars for the same work. Anyway now my is works and it cost about 65% less. John Moore did try to sell me new unit though. But the one good thing about the sales pitch was that it was low pressure I only had to say no once so I do appreciate that. Maybe if they were cheaper I would have used them.
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By Forrest, M. on 06/22/19
He was great quick and prompt for our ac back up and running quick

By Hoffman, P. on 06/22/19
Helpful

By Rabourn, P. on 06/21/19
Extremely professional. Very hard working. Always very pleasant. Kept us informed. Great person and company. Highly recommend.

By Johnson, T. on 06/21/19
I was really impressed with the expertise and keen eye and recommendation that Michael shared. He identified issues that other representatives have never mentioned. He also took the time to explain everything and made sure that I understood.

By Carter, G. on 06/21/19
Jack checked our water heater thoroughly and determined it did not leak and the leak protection system was functioning exactly as it should. The cause of our leak was our washing machine which is situated next to the water heater.

By Lucy P. on 06/21/19
I think $369.99 is a tad bit overpriced to blow a little nitrogen threw my drain.

By Richard P. on 06/21/19
Comprehensive explanation of services and a professional manner.
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CALL TO SCHEDULE
713-730-2525

Select any employee to see all their reviews.

Russell H
Rating:
213 total reviews!
Christian L
Rating:
120 total reviews!
Hamad D
Rating:
(106 total reviews)
Robert W
Rating:
(90 total reviews)
Darrell K
Rating:
(80 total reviews)
Roman G
Rating:
(78 total reviews)

* Total number of reviews and star-ratings are based on data collected during the time period John Moore Services has been using the ReviewBuzz system and may not directly match the data found on each public review site.

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Customer service is always a top priority at John Moore Services. Our BBB Membership A+ rating is like a badge of honor as we continuously strive to provide the best experience for our clients.

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Darrell K has a 5-Star rating and leads the company in total reviews, making this pro a ReviewBuzz Rockstar!
80 total reviews
I've been in the plumbing Industry since 1978, and with John Moore since 2011. I want my customers to know that I will not do anything in their home that I would not do or expect to be done in my own home. I want it done "RIGHT THE FIRST TIME." When I service them, I want them to feel like family.
By Angel F. on 12/15/18
Darrell Kresta did an excellent job I was very impressed with his performance and commitment. He solved the problem within a matter of minutes. Job will done.

By Donna H. on 10/02/18
Found leak and worked up warranty replacement and scheduled such in a timely manner.

By Oveal, L. on 09/28/18
Terrible customer service

By Patricia F. on 09/18/18
I am very happy with the service and respect given through out my up dated plumbing and Reno of my new bathroom. Any issue that arose or changes I made Darrell K was there quickly to provide the solution. I liked that he listened and understood what was needed to c...
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I am very happy with the service and respect given through out my up dated plumbing and Reno of my new bathroom. Any issue that arose or changes I made Darrell K was there quickly to provide the solution. I liked that he listened and understood what was needed to complete the project. I will highly recommend John Moore Services to anyone and will have them in my future projects. Darrell K was great to work with, as were other staff technicians!
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By JENSEN, K. on 09/01/18
Great

By George R. on 08/27/18
Darrell did a great job, explaining the process the whole way. He checked the drainage on the overage pan on the AC unit and explained what would be the best procedure to fix the issue. Also, he checked the water heater found out it was 22 years old, Darrell set m...
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Darrell did a great job, explaining the process the whole way. He checked the drainage on the overage pan on the AC unit and explained what would be the best procedure to fix the issue. Also, he checked the water heater found out it was 22 years old, Darrell set me up to have a new one installed. Thank you Darrell and thank you John Moore Services.
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By George R. on 08/27/18
Expensive, but worth the cost for services rendered!

By David F. on 08/25/18
First of all I wanted to say the serviceman was very courteous and was only doing what his Company told him to do. Here's the story: My mother in law of 83 had her whole house re-plumb by John Moore without letting her daughter know any thing about it. Problem is, ...
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First of all I wanted to say the serviceman was very courteous and was only doing what his Company told him to do. Here's the story: My mother in law of 83 had her whole house re-plumb by John Moore without letting her daughter know any thing about it. Problem is, she has Alzheimer's and at the time, shouldn't have been allowed to make these type decisions but it happened. After a little over $8800, the job was completed and the whole house was re-plumbed with pecs tubing. That wasn't all, then we had to hire a sheet rock and painter to complete the process. John Moore installed what is called a carbon backwash filter in her front yard where the main line comes in. This filter is 4' - 5' long and they buried half of it in the ground. The filter looked nasty in the front yard but it worked. After 4 years, the filter began leaking. The gasket where the head mounts to the bottle sprung a leak. Well anyone knows living on the Gulf Coast with gumbo dirt homes shift that why we have such bad foundation problems. Well guess what, the rigid plumbed filter didn't shift with the house or maybe it was vice versa but you can tell the head is cocked. I called and the service man said no problem I will check it out and let your know what I found. First call he said he would repair at no charge. Second call after talking with is boss, he said the filter would have to replaced at the tune of another $3000. Come on, an 83 year old woman living on a fixed income, really. I went over and bypass the filter and now it is like it was before, treated city water. John Moore is a rip off and I can only hope this "boss" gets his when he turns 83 Buyer beware! David
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By Sharon S. on 08/10/18
Have always had good work from service workers from John Moore Services. Darrell K was another exceptional plumber. Gave good advice to save us money on parts and repaired our shower head and both lavatory faucets in a very short time. Exceptional work, exceptional...
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Have always had good work from service workers from John Moore Services. Darrell K was another exceptional plumber. Gave good advice to save us money on parts and repaired our shower head and both lavatory faucets in a very short time. Exceptional work, exceptional clean-up, and guarantee their work. [I want Darrell to come back for all our plumbing repairs!]
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By Melissa K. on 08/06/18
I was referred to John Moore by my father in law who paid $250 to have JM change out a tub faucet kit. I wanted the same thing done to my tub and was shocked to see that my estimate was for $1237....for a faucet change. To make matters worse, the plumber, Darrell,...
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I was referred to John Moore by my father in law who paid $250 to have JM change out a tub faucet kit. I wanted the same thing done to my tub and was shocked to see that my estimate was for $1237....for a faucet change. To make matters worse, the plumber, Darrell, seemed more interested in selling me a hot water heater than doing the repairs that were requested. Insane prices and questionable business practices are what you are in for if you use John Moore.
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By donald g. on 08/02/18
Darrell is knowledge, efficient, and thorough. A pleasant experience.

By Dezarae F. on 07/26/18
Darrell K. was very knowledgeable and professional when he came to look at my water heater. Totally recommend!

By Peggy R. on 04/22/18
Darrell was on time, courteous, professional and knowledgeable. He diagnosed and fixed the issue in 45 min. Very happy with the service!

By Karen K. on 04/19/18
Imagine getting a plumber within 2-1/2 hours of calling! I am THRILLED with the service and advice I received so promptly and efficiently from Darrell. He was friendly and thoroughly professional. Had the job taken care of without wasting his time, or mine. He ...
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Imagine getting a plumber within 2-1/2 hours of calling! I am THRILLED with the service and advice I received so promptly and efficiently from Darrell. He was friendly and thoroughly professional. Had the job taken care of without wasting his time, or mine. He gave me excellent advice and assistance. John Moore can thank Darrell for making me a Customer For Life!! Thank you Darrell.
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By geri p. on 04/19/18
Darrel was a great field tech! He was prompt, courteous, and very knowledgeable regarding my plumbing issue!

By Stanley S. on 04/03/18
Darrell was very good at getting us to the right person for the job.

By Stanley S. on 04/02/18
(no comment)

By joe n. on 03/27/18
Darrell K is a honest and hardworking employee. Thanks

By Harsell, D. on 03/12/18
Darrell and John Moore did a fantastic job!! Had immediate response to my call and dispatched repairman first thing the following day. Darrell called before he arrived, arrived on time, and after a brief conversation on the problem immediately knew what to do and...
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Darrell and John Moore did a fantastic job!! Had immediate response to my call and dispatched repairman first thing the following day. Darrell called before he arrived, arrived on time, and after a brief conversation on the problem immediately knew what to do and very quickly resolved the problem. Great job!!
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By Ken B. on 03/11/18
I was very pleased with the service I received. He had a difficult time with 60 year old pipes but got the job done without breaking any of the old adjacent pipes and carried the correct parts to replace them.
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