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By david c. on 08/25/21
Mick was very polite & called to give his arrival time, he came right on time. We've been with Jim's for many years & have had great service. Mick did a very good job in explaining that all was good & he serviced both units & was neat & clean with his job

By Kerri S. on 04/14/21
Mark was wonderful to work with! Mark went above and beyond to provide excellent customer service! I will definitely be using Jim's Heating and Cooling again. I HAVEN'T HAD THAT GOOD OF CUSTOMER SERVICE IN YEARS! GIVE THEM A CALL....YOU WON'T REGRET IT!

By Gay C. on 03/29/21
Mick came to service my A/C on a very cold and windy day. He was the most thorough technician I have had. He was pleasant, kind and very helpful to me. I had some issues with the inside vents ( I had placed some filters over them) and they were restricting a great ...
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Mick came to service my A/C on a very cold and windy day. He was the most thorough technician I have had. He was pleasant, kind and very helpful to me. I had some issues with the inside vents ( I had placed some filters over them) and they were restricting a great deal of air flow in the house. He found the source of restrictions and recommended I cover no more than 1 or 2. What a difference this has made! He took the time to find the issue and offered a suggestion without making me feel stupid for having covered them. I think he must be a very valuable employee with excellent customer service records.
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By Eric B. on 03/15/21
Jim's is great. We recently purchased a new AC unit and Michael as well as Ty and Kyle were prompt and very polite. They took their time to get the install correct as well as make adjustments to help out the service techs when they come out. Michael did mention the...
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Jim's is great. We recently purchased a new AC unit and Michael as well as Ty and Kyle were prompt and very polite. They took their time to get the install correct as well as make adjustments to help out the service techs when they come out. Michael did mention the follow up to ensure the system is running a peak efficiency when summer comes on. Fantastic company and fantastic employees.
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By James S. on 10/23/20
Stitch and John installed a new water heater in our home . He and John showed up on time, friendly and professional. The work was done and inspected in a timely manor. Stitch more less interviewed my wife and I regarding our hot water preferences and needs. He sug...
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Stitch and John installed a new water heater in our home . He and John showed up on time, friendly and professional. The work was done and inspected in a timely manor. Stitch more less interviewed my wife and I regarding our hot water preferences and needs. He suggested other money saving options, that made sense to us. Jim's heating and cooling have a great maintenance program that also saves us money. The real kicker was when the inspector came to see the work done. The inspector came in took a step back and said" this heater instalment was done well!"
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By Jim S. on 09/18/20
We have been a customer of Jim's since the 90's. They installed new Heating systems in two homes for us . They have serviced those systems annually. In that time, they have responded to two warranty issues and stood by their product. When one manufacturer chang...
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We have been a customer of Jim's since the 90's. They installed new Heating systems in two homes for us . They have serviced those systems annually. In that time, they have responded to two warranty issues and stood by their product. When one manufacturer changed it's support Jim's managment corrected the problem.Their technicians have been excellent demonstrating skill and knowledge about our somewhat complex heating system and have solved every problem. Recently we have a problem with a damper in a zone system than is about 15 yeas old and was remedied quickly.. We have met many technicians over the years and each of them has been excellent. In all that time we have never had an issue with the company. Thanks to all who work there for their integrity and maintaining high standards. BTW, this is not hyperbole as I am very familiar with organizational systems and quality improvement. If Jim's was underperforming, I would not hesitate to say so. Honest, dependable, knowledgeable, reasonable and friendly. How can you beat that? Thanks again to the team at Jim's
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By Larry S. on 07/18/20
I commend the excellent calmness & politeness and of course the professionalism that I receive each and every time from the fine service technicians at JHAC. My Service Technician was Mick & I must say he is impressive. Mick values his customers & he puts his he...
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I commend the excellent calmness & politeness and of course the professionalism that I receive each and every time from the fine service technicians at JHAC. My Service Technician was Mick & I must say he is impressive. Mick values his customers & he puts his heart into giving them the best most complete service possible. I would be amiss if I did not mention Cathy & Allison who do excellent work from the headquarters scheduling & communicating with the multitude of customers. Congratulations & continued success to all the fine people at Jim's Heating & Cooling. Highly recommended! Thank you, Larry Shehee
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By McKenna H. on 05/12/20
After having multiple HVAC companies come out to look at our Bryant system, we were referred to Kyle at Jim's Heating & Cooling. He came out next day, was super knowledgeable about the system and gave us a quote a 1/3 of the price of another company! We saved almos...
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After having multiple HVAC companies come out to look at our Bryant system, we were referred to Kyle at Jim's Heating & Cooling. He came out next day, was super knowledgeable about the system and gave us a quote a 1/3 of the price of another company! We saved almost $600 by going with Jim's and our AC is back up and running. Kyle was so awesome and helpful. Highly recommend.
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By Darvin P. on 02/09/19
Fast careful service. They were on time and very efficient. We now have hot water with no leaks. Thankyou! Thank you! Thank you!

By Jennifer on 02/08/19
Super impressed! From the initial sales visit to the installation of a furnace, AC unit, and water heater, the team was very professional and courteous. Would highly recommend. Thank you!

By Rob D. on 01/28/19
Mark and his team were very professional, knowledgeable and courteous! Mark is the man! He was able to install everything in one day and cleaned up after. They did an incredible installation job and have very competitive pricing. I would definitely recommend them to anyone!

By Craig M. on 12/28/18
Anthony was an integral part of the team that installed our new HVAC system. Anthony demonstrated a first rate work ethic, stayed focused on the job, and got it done on time. Anthony not only contributed to the high tech end of the job of installing a completely ...
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Anthony was an integral part of the team that installed our new HVAC system. Anthony demonstrated a first rate work ethic, stayed focused on the job, and got it done on time. Anthony not only contributed to the high tech end of the job of installing a completely new system, but he also supported the clean up of our existing duct work which was no easy task. I highly recommend the Jim's Team!
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By Craig M. on 12/28/18
Jason is another member of the Jim's Team that demonstrated a highly developed work ethic and professional 'can do' attitude. He worked hard, stayed on task, and got the job done not only on time, but I felt earlier than expected. They not only installed a new HV...
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Jason is another member of the Jim's Team that demonstrated a highly developed work ethic and professional 'can do' attitude. He worked hard, stayed on task, and got the job done not only on time, but I felt earlier than expected. They not only installed a new HVAC system but cleaned out our duct work, which I believe had not been done since the house was built. The new system works perfectly and the air flow through duct work is much better than it was previously. I highly recommend Jason and his team!
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By Craig M. on 12/28/18
John and his crew did a magnificent job of installing our new HVAC system at the absolute worst possible time of year - late December. John and his crew arrived on time, completed the job on time, and when they left, we had a warm and comfortable home just as the ...
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John and his crew did a magnificent job of installing our new HVAC system at the absolute worst possible time of year - late December. John and his crew arrived on time, completed the job on time, and when they left, we had a warm and comfortable home just as the weather turned miserably cold. They made the impact of the job as less as possible and even cleaned up after themselves when the job was completed! Very highly recommended!!
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By Craig M. on 12/28/18
Mark is the consummate professional. Soft spoken and very polite he gave us all the information and options needed to make a difficult decision. The installation was done extremely quickly and very professionally. I highly recommend these folks. They made the n...
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Mark is the consummate professional. Soft spoken and very polite he gave us all the information and options needed to make a difficult decision. The installation was done extremely quickly and very professionally. I highly recommend these folks. They made the nightmare of having to install a new furnace in the dead of winter much less stressful.
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By Craig M. on 12/28/18
Nathan has worked very hard over the past two years, since we purchased our home, to keep our aging system running. He warned us our system was just about past it's service but found the obsolete refrigerant our system required and repaired it to keep it running l...
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Nathan has worked very hard over the past two years, since we purchased our home, to keep our aging system running. He warned us our system was just about past it's service but found the obsolete refrigerant our system required and repaired it to keep it running long enough until we could afford a new system. Nathan is up front, honest, and has an excellent work ethic. He gave us all the information we needed to have repairs done but he also gave us other options and information regarding total replacement which we eventually did. We highly recommend Nathan
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By Elizabeth C. on 12/22/18
I had an easy experience with Jim's heating I feel like they helped me get a quality product and I was well taken care of during the installation.

By Luciel H. on 11/19/18
Richard was helpful and considerate. I would recommend him to others. Thank you.

By Clyde J. on 11/04/18
We have been customers with Jim's Heating and Cooling for over 20 years. This year, we needed a brand new furnace and Consultant Michael Martin walked us through the process and was with us every step of the way. His professionalism, knowledge and customer servic...
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We have been customers with Jim's Heating and Cooling for over 20 years. This year, we needed a brand new furnace and Consultant Michael Martin walked us through the process and was with us every step of the way. His professionalism, knowledge and customer service was most welcomed and appreciated. Jason who installed the furnace was also wonderful and most helpful as well as Addison who works in the office. We appreciate your company and your employees and will continue to recommend your heating and a/c services to others.
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By Larry J. on 10/19/18
We knew our furnace was way past it's lifetime, and it just quit. From the first diagnostic visit by Lee on Monday morning to a sales visit by Mark to final install and clean-up mid-afternoon Friday by John, Anthony, and Jason we were handled by true professionals....
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We knew our furnace was way past it's lifetime, and it just quit. From the first diagnostic visit by Lee on Monday morning to a sales visit by Mark to final install and clean-up mid-afternoon Friday by John, Anthony, and Jason we were handled by true professionals. All our questions were answered. Every process was explained. The equipment is Carrier, top-quality. We couldn't be happier with Jim's service-oriented approach. Thank you all.
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Select any employee to see all their reviews.

Mark T
Rating:
114 total reviews!
John F
Rating:
112 total reviews!
Cathy H
Customer Service Rep.
Rating:
(2 total reviews)
Nathan P
Rating:
(61 total reviews)
Rick C
Rating:
(20 total reviews)
Kyle C
Rating:
(16 total reviews)

* Total number of reviews and star-ratings are based on data collected during the time period Jim's Heating & Cooling has been using the ReviewBuzz system and may not directly match the data found on each public review site.

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Rick C has a 5-Star rating and leads the company in total reviews, making this pro a ReviewBuzz Rockstar!
20 total reviews
My children and wife are my motivation in everything I do. Being able to support my three children in all their sports and activities keeps me loving life. When I'm away from my family I love hunting and mountain biking in the Boise foothills. 16 years of experience will help me do the best I can.
By David R. on 06/28/18
5 star service again from Jim's. Rick and Kyle installed a new carrier A/C and a new Carrier gas furnace at my house on Wednesday. I have to say both are very professional, very mannerly, arrived for my appointment on time. Which a rare thing to happen these days. ...
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5 star service again from Jim's. Rick and Kyle installed a new carrier A/C and a new Carrier gas furnace at my house on Wednesday. I have to say both are very professional, very mannerly, arrived for my appointment on time. Which a rare thing to happen these days. Very professional install, went out of their way to make sure my wife and I was satisfied with the product Cleaned up nice has well. I could go on and on. Very nice to deal with also with Jim's.
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By Shelly H. on 06/19/15
Great Service, Love their sense of humor!

By Michael H. on 05/18/15
Everyone was fantastic!

By Al D. on 05/07/15
I was very pleased with the service I got from the crew, especially Mark T. This is the first time I've ever replaced a furnace and heat pump. The crew made it as painless as possible and actually finished earlier than expected. I'm looking forward to a cool sum...
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I was very pleased with the service I got from the crew, especially Mark T. This is the first time I've ever replaced a furnace and heat pump. The crew made it as painless as possible and actually finished earlier than expected. I'm looking forward to a cool summer and warm winters for many years to come.
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By Cary T. on 04/28/15
Very pleased with the installation and performance of the furnace.

By Cary T. on 04/24/15
I had Jim's Heating & Cooling replace my 18 year old gas furnace. Their sales representative was very friendly and helpful in answering all my questions. I was impressed with his presentation. The installers were friendly and did a great job. I would recommend them...
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I had Jim's Heating & Cooling replace my 18 year old gas furnace. Their sales representative was very friendly and helpful in answering all my questions. I was impressed with his presentation. The installers were friendly and did a great job. I would recommend them to anyone in need of cooling or heating service.
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By Curtis B. on 04/22/15
Great job

By Curtis & Cynthia B. on 04/21/15
I was very pleased with brent and the crew they were very professional and courteous. Brent was totally up front with pricing and informative information. I would highly recommend your company and crew to anyone looking for new installation or repair. Tha...
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I was very pleased with brent and the crew they were very professional and courteous. Brent was totally up front with pricing and informative information. I would highly recommend your company and crew to anyone looking for new installation or repair. Thanks very much curtis benton
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By Gay C. on 01/30/15
Having little knowledge of how furnaces work, etc...I found this group of folks to be extremely helpful in teaching me exactly what was wrong and how it could be fixed. They were quick to respond in person after an initial phone call and schedules were made to m...
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Having little knowledge of how furnaces work, etc...I found this group of folks to be extremely helpful in teaching me exactly what was wrong and how it could be fixed. They were quick to respond in person after an initial phone call and schedules were made to my convenience. They arrived when scheduled, performed the repairs, etc and were friendly as well as professional. Will recommend to family and friends without hesitation.
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By Jim M. on 01/02/15
Jim's Heating and Cooling is a first rate company. They send Brent out for the initial consultation for a whole home humidifier system. Brent spent well over an hour with us and never made us feel rushed. His quote was very fair and we decided to go with them fo...
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Jim's Heating and Cooling is a first rate company. They send Brent out for the initial consultation for a whole home humidifier system. Brent spent well over an hour with us and never made us feel rushed. His quote was very fair and we decided to go with them for the installation. A few days later, Brent arrived and introduced us to their installer, Dwight. The work took about 6 hours and Dwight was very detailed with his work and left cleaning up the job site to a T. The next day Sally followed-up with us for the installation, billing and she even volunteered to contact the company for the two products we purchased for warranty issues. Who does that these days? Brent also followed-up with us shortly thereafter and it turned out our fan motor was in need of replacement as well. Eric was scheduled to come out and he did the work under the original warranty. He was equally pleasant to deal with and did a good job. We would highly recommend Jim's for anyone looking for a caring professional company here in the Treasure Valley. 5 Stars all the way around. Thanks for your service Brent and Team Jim's Heating & Cooling. Jim and Jill Moore Meridian, Idaho
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By Gary D. C. on 11/05/14
We had a Heating and air conditioning system installed by Jim's on November 3, 2014. Leading up to this and during installation we had contact with 4 Installers: Kristofer B., Dwight B., Rick C. and Eric C., Dispatcher: Jana C., 2 Comfort Consultants: Brent F. and ...
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We had a Heating and air conditioning system installed by Jim's on November 3, 2014. Leading up to this and during installation we had contact with 4 Installers: Kristofer B., Dwight B., Rick C. and Eric C., Dispatcher: Jana C., 2 Comfort Consultants: Brent F. and Bruce M., Office Administrator, Sally G. All of them were outstanding at their jobs. When we were given estimates of when they would be here we were amazed at how accurate the estimate was. We are very pleased with the out come as we have been on previous dealings with Jim's and expect to call on them if we have any future needs for services they provide.
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By Helen C. on 10/29/14
Rick did a great job and explained what he was doing during the process. He was very nice and I appreciated his knowledge and professionalism.

By Suzi O. on 09/03/14
Extremely professional and proficient. Rick was also very pleasant as well as positive. He was a pleasure to work with.

By Jim B. on 08/11/14
Called about a/c not working. Stitch was here within an hour or so. did a thorough cleanup. Discovered the thermostat had a short. Installed a new one. Very friendly and courteous, and explained things well! I would be well pleased to have him every time.

By Boise Valley Adventist S. on 08/06/14
Our A/C appeared to not be working. Rick was very friendly, knowledgeable, helpful and informative. He suggested different things that may help. He took care of an item that wasn't part of the service call. I will request Rick again in the future!

By Stephanie S. on 08/05/14
I would first like to say, this is by far the best customer service I have received yet in the Valley. I can honestly say that, because I had yet to experience it. We lost our air conditioner the week of July 14th. I called Jim's and they had someone out that same ...
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I would first like to say, this is by far the best customer service I have received yet in the Valley. I can honestly say that, because I had yet to experience it. We lost our air conditioner the week of July 14th. I called Jim's and they had someone out that same day! I knew they were busy with the 105 degree heat, but none the less someone was here to check out everything and finally tell us our compressor went out. We were bummed. Then I found out I was the KTVB 100 degree winner for the Trane from Jim's!! We were excited!!! The had it installed that same week and we were up and running. The guys we completely professional and had asked us if we needed anything else taken care while they were here. I wish I had that kind of service every day!! The fact that they were so busy, the owner came out to help install our cooler and to make sure we had air in the hot heat. That alone impressed me. Its nice to see someone who owns there business making sure installs are done and not afraid of work. There entire crew was just awesome!! I will go back to this company for any future issues or purchases I need. Thank's everyone at Jim's Heating and cooling!!
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By Jim B. on 08/04/14
I used Jim's for service/repair when my air conditioner was not working. I called some other companies and they could not fit me into their schedule on the same day. Jim's was able to help me out the same day of the call. Rick C communicated with me prior to arriva...
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I used Jim's for service/repair when my air conditioner was not working. I called some other companies and they could not fit me into their schedule on the same day. Jim's was able to help me out the same day of the call. Rick C communicated with me prior to arrival and arrived on time! He was professional, courteous and answered my questions completely. I have used other HVAC companies in the past and they did not compare to Rick C and Jim's Heating and Cooling. I will definitely use them again and absolutely recommend them to others. Thank you.
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By Martha M. on 06/13/14
WE enjoyed Rick's Visit today. He was great. He answered all question we had which wasn't much. We couldn't ask for a better service man. We would like to have him as our service man. Thanks Martha Morgan

By Roman S. on 05/30/14
Outstanding. Rick C. listened to my concern, found the problem, recommended the fix and then fixed it. No double talk. We hired the correct professional to fix the problem. Would hire Jim's again without hesitation. Rick C. laughed at my jokes - a huge plus.

By Shawn J. on 04/29/14
Brent, Rick and Mike made our first experience with Jim's Heating & Cooling very memorable. Being new home owners we were looking for a reputable company to do business with to service our two A/C and heating units. All 3 employees were very pleasant, personable, f...
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Brent, Rick and Mike made our first experience with Jim's Heating & Cooling very memorable. Being new home owners we were looking for a reputable company to do business with to service our two A/C and heating units. All 3 employees were very pleasant, personable, friendly and knowledgeable. We will definately be using this company for future needs.
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