I have been an Ike's AC customer for years. Great service and very knowledgeable techs. My folks had an issue with the drainage system on a central unit installed 6 months ago by another contractor. I tried contacting these people for 4 days to no avail and had to shut down the unit due to water backing up and creating a complete mess! I called Ike's after- hours and Gerald returned my call within 15 minutes and also took the time to asses the problem by having me text him photos. He also expressed concern for my folks who are in their 80's having to endure the June heat and assured me it would be taken care of. Apparently the drainage system was initially installed incorrectly causing it to back up. The following day James and Jon who are very friendly and knowledgeable reconstructed the entire drainage system at a reasonable cost and answered all my questions. Thanks to Ike's for being there. .
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After 5PM our blower on the heater stopped working. I called IKE''s office and the receptionist was very helpful. I was contacted by the service manger Gerald within 30 minutes. He said because of the number of calls they had it would be after 8PM before they could come out. At 8:15PM ******* came out, I had turned the heater off because of the blower not working, when ******* turned the heater back on it started working. He explained based on the service code #45 the blower motor was on it's last ":Leg". He promised to order the new part in the AM and call by 10AM to get a service time to install the new blower motor. He recommended we lower the heat by a few degrees which would allow the blower more "Rest" and hopefully allow it to work the rest of the night. I just have one Concern, I've been a long time customer, purchased the unit from them and it still is under warranty. I thought the $120 service call charge was a little high. I know they can't work for :"Free", but since basically no mechanical work was done and time spent on site was less then 15 minuets, possibly a little more ($) consideration can be give for product failure still under warranty. I thank them for their quick service and analysis. It's still my # 1 AC company choice.
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It was a great experience from beginning to end. I called Ike's yesterday, they came out, diagnosed the problem and sent a crew out today to replace my very old system. The technicians working on the job, Pete and Ricky, were great! Very polite, very good-natured, and very professional. There were here for about 6 hours and neither of them stopped working for the entire time. The new system is working great!
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I have been with Ike's A/C for years. Would not change. They have been fantastic. Always helpful, always prompt, listens to concerns. And if you have an issue with tech then they oblige by sending someone else. Thank you Ike's for taking care of our heating and cooling system for all these years.
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The service man was great but he did forget two things. 1. His thermometer in the furnace unit and 2. to turn the power back on to the A/C unit outside. It gave me quite a start when the A/C didn't pump out any cold air. All in all, everything was great. Best regards to Ike. Larry Donsbach
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