I specifically asked for Mark to be my technician. When he was here in he spring he did such a good job. Washed and cleaned my AC. Very personable and helpful. When he came for my winter check-up he was as excellent as the spring visit. He checked it all, answered a couple questions I had and opened the vents for the heat in the basement. He also gave me the advice (first time ever) about how to cover my AC unit for the winter. I will ask for him every time for the check-ups. I told him I would survey and he said he has not been told of a review for at least 6 months and knew he had excellent reviews from the way his customers talked. ***** *
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Doug and Eric were at my home to inspect my furnace and to see if my fan could be modified to accommodate a new air cleaner. They spent considerable time to insure the unit would handle the increased load without damage to the furnace by adjusting the air flow speed. Doug and Eric exhibited excellent expertise in HVAC detail and customer support as well. They have reaffirmed my faith in your operations and I look forward to many years of comfort from your service. I have completed a very positive review at the BBB web page for reviews. Thank you Dick A. Corwin
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Doug -Service Manager and Eric-Technician performed a service visit and a possible electronic air cleaner install on my unit. As usual, they checked the entire system first, and then insured the install would not be an issue due to existing unit configuration. They were neat in appearance and insured they did not cause any disruption to the work area, They did not push any product or name brand for the install but rather let me choose the brand and model based upon my requirements. The price point was excellent. Two important things to note: First-when they left, they insured the work area was cleaned. Second- there was no charge as the inspection was already covered by the annual maintenance agreement although they took a lot of time to insure the furnace unit would handle the additional load caused by the air unit at variable speeds. Exceptional!
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Initially I had DJ, who suspected a problem with my air conditioner leaking Freon. He added the Freon and reported the problem. The next day I received a phone call and they were sending someone to do a follow up check ( I did not have to call them!) Awesome customer service!! Justin did the follow up check, found the problem and I had the problem fixed at no cost to me! I might add.... I would not have know I even had a problem if it hadn't been for my yearly maintenance check up. My A/C is 9 years old... so I actually saved a lot of money! Can't thank you all enough! You are an awesome Team...Justin was great. The most professional people EVER!!! Thank you all!
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Nothing wrong with the service they are always dependable. This time they couldn't solve the problem. They installed a new air conditioning unit at the end of April replacing a 29 year old unit. Now I have a lot of condensation on the outside of my duct work where the unit sits. 29 years with the old unit and I never had this problem. They have no solution for me. Somewhere down the line this is going to cost me a lot of money. To bad I can't get my old unit back.
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