I had a unit heater problem. Started as intermittent then became totally non-operational. Hocon sent a tech quickly & on my schedule. He diagnosed the problem, a part was ordered and they were back as soon as the part came in. the replacement part proved incorrect. Hocon researched & sourced a correct item very quickly and had it in and the unit operating in very short order. These guys work hard to put things in priority mode and it is appreciated. The service manager kindly gave me his personal cell so we could work out the lets fix this fast details without hold time. Nice to work with a service provider who really cares.
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I purchased a new heating system from Andre , at Hocon . I was without heat and hot water. The service was amazingly fast, within a day I had a new heater and plenty of hot water. Every thing went smooth. Then a problem occurred , months later , I had to call on a weekend , Lou was at my home within an hour. Lou and Joel got the system fixed ASAP, and Phil called you follow up. I appreciate timely service and love these guys
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Thank you Rob Pertoso and your team for delivering and servicing our gas fireplace. We have lived our new home for over 2 years , and finally found the right company to bring our fireplace a glow. Even during the holiday rush, you got the job done. Excellent service, prompt, courteous and professional. Rob and the Hocon service techs are top of their game. Special shout out to Elizabeth Breustle for the recommendation and helping us facilitate the process. Happy New Year. Cheers to years of doing business with you!
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I have been a customer of Hocon for 5 years. When I moved into my new home two propane tanks were installed to fuel a new generator. Never before having had any experience with propane, I can’t say enough about how helpful and informative AND patient this entire team has been...from installation to questions and guidance over the phone to service visits. Definitely deserve a five star rating!
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