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By Kevin W. on 11/25/19
Do yourself a favor and make a few phone calls for propane pricing before you go with Hocon. The "preferred neighborhood pricing" I got from them was $0.43 higher than another local competitor and I only made ONE phone call. I would have saved over $180 by using someone else.

By Toby on 11/21/19
We've been with Hocon for 15 + years. In the beginning, we had some rough patches but over the years it has been a smooth ride. They are always there for you - once they came at 2am when we came back from vacation and had no propane. Highly recommend them!

By Lena D. on 11/08/19
Gary from Hocon has been helpful from the first day we met him. I have never encountered anyone that reached out and kept in contact during the whole process of installation as much as Gary did. The whole process was so much easier and comfortable due to his involv...
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Gary from Hocon has been helpful from the first day we met him. I have never encountered anyone that reached out and kept in contact during the whole process of installation as much as Gary did. The whole process was so much easier and comfortable due to his involvement and communication. I have recommended and will keep recommending Gary to all my colleagues and neighbors. Very happy that we came across Gary and will be customers until the end.
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By KAMLESH S. on 11/04/19
Helped me with heating device Rennai and house heating.

By MARC T. on 11/02/19
Good customer service

By CARMINE P. on 10/28/19
punctual, cordial, professionals, helpful and competitive pricing

By ANTHONY V. on 10/24/19
We visited the Torrington store and were taken care of buy Amy, was very professional and knowledgeable salesperson, even after our installation of our propane stove she was very helpful. The service department was less helpful as it took weeks to get our stove ho...
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We visited the Torrington store and were taken care of buy Amy, was very professional and knowledgeable salesperson, even after our installation of our propane stove she was very helpful. The service department was less helpful as it took weeks to get our stove hooked up ,but again Amy stepped in and helped
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By ROBERT C. on 10/17/19
(no comment)

By Robert L of Sandy Hook C. on 07/11/19
We've been customers of Hocon for nearly five years now and could not be happier and have referred them to several of our friends who are also happy with them. Their Customer Service, technicians and delivery teams are easy to work with, always there when we neede...
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We've been customers of Hocon for nearly five years now and could not be happier and have referred them to several of our friends who are also happy with them. Their Customer Service, technicians and delivery teams are easy to work with, always there when we needed them, are always very attentive and eager to do the right thing. Highly Recommend them! Robert L of Sandy Hook, CT
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By Jeff K. on 07/09/19
Searched around for a new company to use for my propane pool heater. Spoke with Rob at hocon. Very pleasant and explained all the pricing options. Once I signed the contract I had the tanks installed in a few days and the heater was up and running during the cool...
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Searched around for a new company to use for my propane pool heater. Spoke with Rob at hocon. Very pleasant and explained all the pricing options. Once I signed the contract I had the tanks installed in a few days and the heater was up and running during the cool parts of Early June. Thanks rob and I am glad to be a hocon customer. I
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By Miki on 06/10/19
Gary Rogalski's service has been excellent. When we moved into our home he got us hooked up and ready to go, and has been a great resource ever since. He didn't just sign us up and forget about us. His attention and personal service have made all the difference for us.

By Mike B. on 06/03/19
I've been working with Rob from Hocon for just over 5 years now and can't say enough good things.The fuel delivery service works so you don't need to even think about it and very fair pricing. They have also done multiple gas line, propane tank and appliance instal...
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I've been working with Rob from Hocon for just over 5 years now and can't say enough good things.The fuel delivery service works so you don't need to even think about it and very fair pricing. They have also done multiple gas line, propane tank and appliance installations that were all completed in a very timely and professionally manner. Most recently they installed 2 High end Mendota fireplaces that I'm not sure how I ever lived without. They are super efficient and crank out a ton of heat. These guys are great I highly recommend!
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By Jenifer B. on 04/03/19
Thank you again Rob , Tony and Anthony .

By Jenifer B. on 04/03/19
This company came to my rescue in a matter of hours while my other company left me in the cold overnight ! Not only did they have fast courteous service , both managers (Rob & Tony) went out of there way to get my heat back on fast and with no hassle . There servi...
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This company came to my rescue in a matter of hours while my other company left me in the cold overnight ! Not only did they have fast courteous service , both managers (Rob & Tony) went out of there way to get my heat back on fast and with no hassle . There service tech Anthony was fast and friendly and was careful of my landscaping . I look forward to being a customer with Hocon and would recommend them to anyone looking to make the switch . It was fast and painless .
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By Jorge C. on 03/30/19
I am a customer of Hocon Gas through their provides LP ***** **** I had a problem this weekend with the Heating and Hot Water at home and called them for service. The response time was FANTASTIC! A manager called me almost immediately and explain the situation wit...
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I am a customer of Hocon Gas through their provides LP ***** **** I had a problem this weekend with the Heating and Hot Water at home and called them for service. The response time was FANTASTIC! A manager called me almost immediately and explain the situation with my service. Within the hour, they sent a response team to my house. Dylan, the expert on duty arrived and took me through the steps he needed to take in order to get things back up running. He was professional and convey to me a sense of “no worries I will take care of it” message that had me at peace. Within 30mins we had heating and hot water back on. Thank you, Dylan and the Hocon Gas Team, you guys saved my weekend and gave us peace. Much appreciated!
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By Lauren C. on 03/26/19
(no comment)

By Stephen F. on 03/21/19
Great job as usual by your team. Always professional and everything done quickly and efficiently.

By Stephen F. on 03/21/19
I have used Hocon for 3 projects over the years. The first was when my very old pool heater failed and they made 2 trips to repair it but it was a lost cause. I purchased a new one and they applied the credit for the previous work to the new heater. I then had th...
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I have used Hocon for 3 projects over the years. The first was when my very old pool heater failed and they made 2 trips to repair it but it was a lost cause. I purchased a new one and they applied the credit for the previous work to the new heater. I then had them hook up my emergency generator and they did a great job there. Today they finished running propane into my home to hook up a new gas cooktop. The sales rep (Rob) was great to deal with and the techs (Tom and Luis) were super efficient. I had screwed up on the requested placement of the line into my island where the cooktop was to be located and they re-did it with no issues. Everything was done professionally. Great service all around.
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By Bob k. on 03/18/19
I would like to say that Mark Cerbino from the Torrington Hocon propane service is one of the most professional and curtious employees of your company I have had the pleasure of working with. Having been self employed for over forty years and dealing with my own em...
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I would like to say that Mark Cerbino from the Torrington Hocon propane service is one of the most professional and curtious employees of your company I have had the pleasure of working with. Having been self employed for over forty years and dealing with my own employees I know what they can be like in dealing with customers. He represents your company as if he were the owner. I just thought it should be brought to the companies attension.
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By Tina on 01/27/19
Philip Koba gets a 10 star rating in my book!!! However I only gave the 3 stars because after being a customer for 10 years at Hocon Norwalk He is the only one that helped me. I wish I spoke to him sooner, like 10 years ago, than ALL the other issues I have had wi...
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Philip Koba gets a 10 star rating in my book!!! However I only gave the 3 stars because after being a customer for 10 years at Hocon Norwalk He is the only one that helped me. I wish I spoke to him sooner, like 10 years ago, than ALL the other issues I have had with Hocon would have been handled properly. To be honest in 10 years this was my first pleasant experience. He was the only one who really took the time to look into the problem and find a solution. I would definitely NOT recommend Hocon to anyone but if anyone does decide to go with them then you need to speak with Philip. He was the first person I spoke to who actually cared about customer service.
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