Ryan was out this afternoon to follow-up with my request to check a piece of PVC pipe that was broken off my furnace. Ryan explained to me what the piece was and its function. He explained how it could be repaired and very efficiently replaced the broken tubing with a comparable piece. Ryan was very polite, knowledgeable and professional. Thank you, Ryan, for your service today, and thank you Joline for your understanding and lightning-speed assistance. You all are truly a remarkable team!
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Steve was very professional and friendly. He suggested we replace our carbon monoxide alarms, but didn't push when we didn't buy the alarms from Henson Robinson. We don't have electrical outlets in our hallways. Steve has done the maintenance on our units before and we are very happy with his service.
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I would like to compliment Jared on the recent service work to our heating system. It began with a yearly check where he discovered some issues with the furnace. He explained the issues to me and showed me that they were covered under the manufacturer's warranty. Parts were ordered and a return visit scheduled to complete the repair. Jared was very knowledgeable on the necessary repairs and answered any questions that I had. The experience was top notch from beginning to end
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Kelly was super professional. We had originally been told by another company that we needed new parts. Kelly found out that the problem was actually a blockage by a foreign object. So, instead of having to pay a lot of money to replace parts, we only needed to pay for the service call and a nominal amount for labor.
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Kelly was right on time and completed his work efficiently and effectively. He answered all my questions in words I could understand. He was totally professional and pleasant to deal with. He has great customer service skills. I completely trust his ability to service our heating and cooling systems. I would request him again.
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