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By Melinda O. on 06/14/19
Friendly, punctual, very informative and helpful

By Jack F. on 06/11/19
Both Amy at the office and Greg, the tech work closely in coordinating and having the customers complaint and concerns understood as they work through scheduling an appointment. Amy kept me posted as when Greg would be here and that is when he was. Greg ,with the i...
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Both Amy at the office and Greg, the tech work closely in coordinating and having the customers complaint and concerns understood as they work through scheduling an appointment. Amy kept me posted as when Greg would be here and that is when he was. Greg ,with the info from Amy knew what his approach would be and went to that part of the system. When he finished he took the time explain what all had happened and how it was corrected. Great service by both.
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By Chip D. on 06/05/19
I bought my home in 1998; it was new and the system was installed by HELMS. I've used them consistently for annual inspections for 21 years. The benefit of having a consistent inspection is that I had very few maintenance problems. Proper preventive maintenance and...
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I bought my home in 1998; it was new and the system was installed by HELMS. I've used them consistently for annual inspections for 21 years. The benefit of having a consistent inspection is that I had very few maintenance problems. Proper preventive maintenance and services kept ahead of any significant issues. Because of this I was able to get about three years longer service life than what Helms usually experienced with that older system. When the original system reached end of service life, they worked with me on a good replacement, at a good price, and did a great install without messing up the house. This is a very professionally run operation and I continue to buy the annual service plan. The service rep we had today is one we have had several times. When skilled maintenance staff remain with a company for numerous years, and you also get the same staff person to visit you over numerous years, you gain confidence in the company and their desire to build a strong customer relationship. That's something I appreciate.
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By Richard S. on 06/04/19
I have found Arianne to be most knowledgeable and helpful in responding to emails and phone calls regarding service on my Heat Pump, and highly recommend her for her good and respectful ability and service. Chris B. was the service tech who did the most recent fiel...
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I have found Arianne to be most knowledgeable and helpful in responding to emails and phone calls regarding service on my Heat Pump, and highly recommend her for her good and respectful ability and service. Chris B. was the service tech who did the most recent field service on my Heat Pump, and I found him to be very knowledgeable, competent and careful in his work. He was courteous and friendly, and clearly stated the results of his service. He found a "running capacitor" to be weak, and noted that I would be contacted when that part was available - and a time would be set up for a service tech to replace it. The service work of the technicians over the years has been good and reliable. I appreciate and recommend Helms Heating and Air for their personnel and service.
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By Charlene B. on 06/04/19
Just expressing our thanks for superior customer servicing from initial phone contact to completion of the diagnostic visit- such a pleasure to have dealt with such a professional operation. Andrew was such a delight. Very thorough, professional and thoughtful. An...
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Just expressing our thanks for superior customer servicing from initial phone contact to completion of the diagnostic visit- such a pleasure to have dealt with such a professional operation. Andrew was such a delight. Very thorough, professional and thoughtful. An asset to your company through and through.
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By Joe D. on 06/03/19
Michael was by far the best service technician for our air conditioning unit that we have experienced over many years in many houses with many technicians. He is extremely knowledgeable, courteous, thorough, neat, friendly, etc., etc. We have requested he service o...
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Michael was by far the best service technician for our air conditioning unit that we have experienced over many years in many houses with many technicians. He is extremely knowledgeable, courteous, thorough, neat, friendly, etc., etc. We have requested he service our heating system in November. Highly recommend Helms; thanks again. Joe D
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By Diamoeh N. on 06/03/19
very timely, efficient, they have great technicians

By Ann G. on 05/31/19
Love Helms Heating and Air. Have always had great service and never feel ripped off. They're extremely attentive, respond so quickly and their pricing is so reasonable! Chris B. went out of his way to service our ac unit and even hosed some bird poop off our sidin...
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Love Helms Heating and Air. Have always had great service and never feel ripped off. They're extremely attentive, respond so quickly and their pricing is so reasonable! Chris B. went out of his way to service our ac unit and even hosed some bird poop off our siding which was totally unexpected but greatly appreciated.
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By Jessica T. on 05/31/19
Great company, prompt and professional service.

By Jim B. on 05/31/19
I have been using Helms Heating and Air Conditioning for over 10 years now. Impeccable service and staff. I have never had an issue as to where they did not meet my expectations on service and cost. I do have to say Mike is a Great Asset To Your Team ! He was aweso...
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I have been using Helms Heating and Air Conditioning for over 10 years now. Impeccable service and staff. I have never had an issue as to where they did not meet my expectations on service and cost. I do have to say Mike is a Great Asset To Your Team ! He was awesome ! Thank you Helms Heating and Air
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By Shiny K. on 05/30/19
Chris B from Helms heating and air came to do a routine maintenance for my air conditioning unit. He was very respectful, professional and clean and did an excellent job. He made me feel very comfortable and respected my house. He answered all my questions and expl...
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Chris B from Helms heating and air came to do a routine maintenance for my air conditioning unit. He was very respectful, professional and clean and did an excellent job. He made me feel very comfortable and respected my house. He answered all my questions and explained everything to me. I highly recommend Chris B . He’s the best.
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By Evelyn S. on 05/29/19
Andrew was very professional & thorough. He got my AC repaired & cool air back in my home the day I called! He explained what was going on & was very courteous! Thank you Andrew!

By Michele E. on 05/29/19
Excellent service. Actually, showed up early. Answered all my questions.

By Kelsey B. on 05/28/19
We had ours replaced yesterday by Helms Heating and Cooling as well as some duct work redone. They did a great job at a reasonable price!

By Michele J. on 05/28/19
*****

By GODSON A. on 05/28/19
****

By Joseph S. on 05/28/19
Beyond amazing. They came out pretty much immediately on a Sunday to fix my ac that had broken. The technician was amazing. Super knowledgable, hardworking explained everything and gave us a lot of amazing tips. I would recommend these guys to everyone.

By Kelli S. on 05/22/19
Thank you!! Just spoke with Tabitha and got on the schedule for tomorrow. Arianne on the Live Chat from your website saved the day - thanks so much!!

By Ben B. on 05/22/19
Everything from initial call to replacing HVAC unit for our tenant was super easy. Pricing was much more affordable than another local company as well. Almost by $2K! Extremely professional, techs were knowledgeable, and made sure to keep place clean while working...
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Everything from initial call to replacing HVAC unit for our tenant was super easy. Pricing was much more affordable than another local company as well. Almost by $2K! Extremely professional, techs were knowledgeable, and made sure to keep place clean while working. Kaitlin @ office was on point throughout process. Will def continue to use for future needs!
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By George/Marjorie C. on 05/21/19
Greg was thorough and knowledgeable. This is not the first time he has serviced my units and he has been consistently good in the level of service he provided.
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704-821-6255

Select any employee to see all their reviews.

Michael N
Rating:
142 total reviews!
Greg S
Rating:
138 total reviews!
Amy G
Customer Service Rep.
Rating:
(104 total reviews)
Robin S
Customer Service Rep.
Rating:
(98 total reviews)
Jhovani C
Rating:
(77 total reviews)
Jamie G
Customer Service Rep.
Rating:
(69 total reviews)

* Total number of reviews and star-ratings are based on data collected during the time period Helms Heating & Air has been using the ReviewBuzz system and may not directly match the data found on each public review site.

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