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By Phil S. on 07/13/19
Justin was incredible! He was on time, well spoken, clearly an expert in this field. He took his time reviewing the work done and then spent a long time dissecting the issues with us. We left feeling confident in the service and the product. We would recommend ...
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Justin was incredible! He was on time, well spoken, clearly an expert in this field. He took his time reviewing the work done and then spent a long time dissecting the issues with us. We left feeling confident in the service and the product. We would recommend Hays heating and cooling 100X over!
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By K.Miller on 07/06/19
Sam was very courteous and very thorough when doing the maintenance check. I highly recommend him and Hays Cooling & Heating to anyone who needs dependable people when something goes wrong.

By Richard P. on 07/03/19
Air conditioning dropped off at about 9 pm and Kevin was there at10 to take care of the problem. I strongly suggest you get enrolled in the maintenance program. thanks again Kevin and all the good people at Hays Cooling and Heating!!!

By Carol B. on 06/25/19
Frank M is awesome and does an outstanding job. He is kind, friendly, professional and does a fantastic job.We only request him to service our AC units. He goes above and beyond to make sure all of our questions are answered, and takes the time to explain everythin...
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Frank M is awesome and does an outstanding job. He is kind, friendly, professional and does a fantastic job.We only request him to service our AC units. He goes above and beyond to make sure all of our questions are answered, and takes the time to explain everything. Frank M provided excellent service. We highly recommend Hays and Frank M for AC service.
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By John S. on 06/25/19
Justin came out yesterday to do a follow up after installation to make sure everything was running right. Cannot say enough about him, personable, professional and very knowledgeable. He checked everything, answered questions & made sure we knew all the features ...
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Justin came out yesterday to do a follow up after installation to make sure everything was running right. Cannot say enough about him, personable, professional and very knowledgeable. He checked everything, answered questions & made sure we knew all the features of the thermostat. A great representative for your company & I’d like to have him back if we ever run into any service issues. I will highly recommend Hays A/C to anyone that asks, your employees are all top notch.
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By Alan B. on 06/21/19
Great work and explanation of how to better look after my ac units. Smiling and courteous....Justin was wonderful :)

By Teri M. on 06/16/19
Jerry S. Arrived at 2 am diagnosed the problem with my AC and had it running within 15 min. I can’t thank him enough. I signed up for the maintenance plan. So, so grateful that nice people like him will take time out of their night to help when you have a hous...
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Jerry S. Arrived at 2 am diagnosed the problem with my AC and had it running within 15 min. I can’t thank him enough. I signed up for the maintenance plan. So, so grateful that nice people like him will take time out of their night to help when you have a house that is heating up rapidly. He was so very pleasant at 2 in the morning. Highly recommend this company. Thank you, Thank you, Thank you.
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By Norman H. on 06/14/19
Frank showed up an hour early. He quickly found the problem and did the repair. The price was very fair and he took the time to answer all of my questions. It's refreshing to find an honest company who does what is needed at a fair price. I will always call them first.

By Theresa L. on 06/03/19
He seems nice. But, He did not complete the job. He did not get the parts for my faucet. He installed the wrong one anyways. Now he has to come back. He has also been complaining to me that he lives to far. NOT my problem. I am not happy. I will send you a picture ...
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He seems nice. But, He did not complete the job. He did not get the parts for my faucet. He installed the wrong one anyways. Now he has to come back. He has also been complaining to me that he lives to far. NOT my problem. I am not happy. I will send you a picture of how he left it. I paid higher that average for this!
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By Kathie J. on 06/03/19
Technicians are excellent and very polite

By Kathy c. on 05/30/19
Needed to have leaking polybutylene pipes replaced on my mobile home. Park office uses Hayes and recommended them. They were on time, professional and did a great job. I even had them replace bathroom faucets. Mike said they were the same he put in his house. Fixtu...
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Needed to have leaking polybutylene pipes replaced on my mobile home. Park office uses Hayes and recommended them. They were on time, professional and did a great job. I even had them replace bathroom faucets. Mike said they were the same he put in his house. Fixtures look great. It is such peace of mind knowing I do not have to worry about the poly cracking again. The price was right what was quoted with me adding the faucets. No pressure to do extra, I asked them about replacing faucets. I would certainly call Hayes for any other job I wanted done. Mike and Aaron did a great job and cleaned up work areas too. I highly recommend Hayes Plumbing.
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By Rob on 05/25/19
Been using Hays for years. Always prompt response. Friendly people. Use them for water heater also. Good company.

By Beverly R. on 05/02/19
Excellent

By John Q. on 04/30/19
Kevin was an excellent technician, installed a new thermostat and set it up for us. Explained everything he did on our summer service check up very well.

By Laura B. on 04/27/19
BBB said they were sending me an email to verify but I have not received it. This is what I wrote. This isnt the first time I called Hays for help. The first time was for a water heater that AHS would have me wait days for while it was in the process of causing...
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BBB said they were sending me an email to verify but I have not received it. This is what I wrote. This isnt the first time I called Hays for help. The first time was for a water heater that AHS would have me wait days for while it was in the process of causing major water damage. They sent out a scary person and I wouldnt have that person back in my house so I called Hays and they sent someone out the same day and replaced the water heater the same day. Today Frank came out to service the AC before the summer. The house is over 20 years old as is the AC unit. He found burnt wires and that could have cost me my family and my home. He answered my questions, explained what I should and needed to know. I was working and on a conference call and he would text me when he needed to talk to me. I really like Hays and I am very happy my co-worker recommended them. So far I have seen honesty and for the second time they brought me to tears because of that. They stand by their work and their work has been outstanding.
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By Petrona Z. on 04/25/19
Sam R was helpful, patient and explained what he was doing and why. He gave recommendations on how to enhance our cooling system and prolong its life. I greatly recommend.

By Carol P. on 04/22/19
Our spring service went very well. Kevin was quite helpful and efficient. He took the time to explain everything before leaving, We are pleased with Hays Cooling & Heating overall and plan to continue to have them take care of our unit.

By Alexander G. on 04/06/19
Kevin was the technician who did our Spring AC tune-up. He arrived early and did a thorough job. He went out of his way to help diagnose and fix an issue with a sound coming from the condensate line. He provided excellent service.

By Horace W. on 04/04/19
Justin gave me good info on the service of my thermostat as well as: answering all my questions on extending the life of my AC/Heating system. Cordial, knowledgeable and an excellent serviceman. I would recommend this company to my neighbors.

By Sherri P. on 03/29/19
Review Date: Mar 29 2019 8:44 am Customer Name: Donna Riordan Employee Name: Curtis S. Review Site (click to view): Better Business Bureau
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602-482-0229

Select any employee to see all their reviews.

Jerry S
18 Years
Rating:
120 total reviews!
Justin P
Rating:
62 total reviews!
Lori
Customer Service Rep.
15 Years
Rating:
(3 total reviews)
Sam R
Rating:
(13 total reviews)
Kevin R
Rating:
(7 total reviews)
Aaron H
Rating:
(4 total reviews)

* Total number of reviews and star-ratings are based on data collected during the time period Hays Cooling, Heating & Plumbing has been using the ReviewBuzz system and may not directly match the data found on each public review site.

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Customer service is always a top priority at Hays Cooling, Heating & Plumbing. Our BBB Membership A+ rating is like a badge of honor as we continuously strive to provide the best experience for our clients.

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Jerry S has a 5-Star rating and leads the company in total reviews, making this pro a ReviewBuzz Rockstar!
120 total reviews
By Teri M. on 06/16/19
Jerry S. Arrived at 2 am diagnosed the problem with my AC and had it running within 15 min. I can’t thank him enough. I signed up for the maintenance plan. So, so grateful that nice people like him will take time out of their night to help when you have a hous...
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Jerry S. Arrived at 2 am diagnosed the problem with my AC and had it running within 15 min. I can’t thank him enough. I signed up for the maintenance plan. So, so grateful that nice people like him will take time out of their night to help when you have a house that is heating up rapidly. He was so very pleasant at 2 in the morning. Highly recommend this company. Thank you, Thank you, Thank you.
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By Dan G. on 07/01/18
I highly recommend Hays Cooling and Heating and especially Jerry as the technician. He was professional, prompt completely honest and thorough in his work. It is a pleasure to deal with a company that has people who represent them so well!

By Barton H. on 05/17/18
We are so pleased with our new air conditioning unit from Hays! The team that installed the unit were professional, efficient and had everything wrapped up 3 hours early. We were also impressed that the owner Chris came by to check the progress and ensure we were h...
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We are so pleased with our new air conditioning unit from Hays! The team that installed the unit were professional, efficient and had everything wrapped up 3 hours early. We were also impressed that the owner Chris came by to check the progress and ensure we were happy. About a week later another employee came out to check the work that was done, set up the digital thermostat and to again make sure we were happy. I have heard horror stories from friends and neighbors of AC companies not doing what’s right...avoid the headaches and call the team at Hays! Truly awesone!
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By Bob S. on 03/26/18
Jerry S. did our spring maintenance check of our new A/C and furnace units (installed by Hays last November), answered a couple of questions I had about our units' operation and care, and otherwise was thoroughly professional, as he has been on prior visits, and as...
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Jerry S. did our spring maintenance check of our new A/C and furnace units (installed by Hays last November), answered a couple of questions I had about our units' operation and care, and otherwise was thoroughly professional, as he has been on prior visits, and as all Hays techs and other field workers have been on visits to our house over the past there year or so. Thanks for the consistently strong service.
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By william h. on 03/23/18
Jerry S. responded to request for service as one of our air conditioners not working. He was timely, very efficient and represented your company in a superb professional manner. He was very friendly and a total gentleman. I can't thank him enough for his work and o...
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Jerry S. responded to request for service as one of our air conditioners not working. He was timely, very efficient and represented your company in a superb professional manner. He was very friendly and a total gentleman. I can't thank him enough for his work and outstanding personality..5 star
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By Jill M. on 03/22/18
Jerry S. came out to my house to do the annual check-up on my AC/Heating. He was very professional and helped me to better understand how to best use my air conditioner and heater. He took the time to help me to program my thermostat. His patience was a gift. Jerry...
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Jerry S. came out to my house to do the annual check-up on my AC/Heating. He was very professional and helped me to better understand how to best use my air conditioner and heater. He took the time to help me to program my thermostat. His patience was a gift. Jerry underscores and exemplifies the type of people that Hayes has.
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By sam z. on 03/22/18
Jerry S. of Hays HVAC serviced my two AC units today. As always he is very timely and his work is very thorough. After he is done servicing the units he explains in layman terms the condition of the units. He answers all my concerns and questions. I am extremely sa...
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Jerry S. of Hays HVAC serviced my two AC units today. As always he is very timely and his work is very thorough. After he is done servicing the units he explains in layman terms the condition of the units. He answers all my concerns and questions. I am extremely satisfied with his capable service.
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By Ruth O. on 02/22/18
Great service, knowledgeable and fair. I would recommend this company, and Jerry anyone!

By Ron M. on 02/09/18
Jerry was great and professional and knew his stuff and was in and out, great service. Will use them again.

By R B. on 02/05/18
(no comment)

By Dennis B. on 01/12/18
Very efficient company and Jerry did a great job. Came the same day we called which was fantastic! Would recommend this company and Jerry to anyone. Thank you.

By Bill D. on 12/22/17
Jerry S. did a great job. He quickly located the problem, explained everything thoroughly, and with the help of the boss, found an out of date part to fix it. Would highly recommend both Jerry and the company.

By LINDA D. on 12/21/17
(no comment)

By Ray W. on 12/13/17
I've dealt with Jerry several times and always felt he was honest, and careful with his work. He represents this company great and always enjoy seeing him. Great job Jerry ....keep up the fantastic job!

By Karen M. on 12/12/17
Jerry S’ arrival was perfect timing. Family members flew in the next day expecting warm weather but got cold instead. Luckily the heater was in tip top shape(thanks to Jerry). Thanks for the great service. See u in 6 months. Karen.

By Bob S. on 11/29/17
We knew we were facing replacement of our 15-year old A/C and furnace units when we bought our house two and a half years ago. Hays had regularly serviced our units, and had kept us informed about their condition and the consequences we could be facing should one ...
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We knew we were facing replacement of our 15-year old A/C and furnace units when we bought our house two and a half years ago. Hays had regularly serviced our units, and had kept us informed about their condition and the consequences we could be facing should one or more of the units breakdown. After this past summer, we knew it was time to act, and we sought and received replacement estimates from Hays and three other well-known companies. The process was informative, reassuring and at all times professional, with Hays and its sales rep, Bill Schwegman, consistently responsive, accessible, flexible and creative in working with us to keep costs down and ensure we were making a sound decision, one in which Hays would be with us for years to come as a guarantee on our choice. Our install was scheduled quickly, the experience and skill of the five-member crew was obvious (nothing nicked nor out of place nor forgotten. In short, nothing wanting), and our good feeling about choosing Hays is total. The routine quality check of our install about a week later by Jerry S. was as smooth, thorough and helpful as the previous Hays visits concerning the purchase and install of our new system. The Hays team truly earns its reputation. Thank you again for a job very well done. Bob, Patti Saigh Phoenix, AZ
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By Rhonda B. on 10/05/17
Jerry was able to diagnose problem and was very honest and polite in his explanation of repairs needed. Grave a very good price to repair. Then after ordering parts and made appointment to install. In a timely manner had repairs completed.

By Lisa L. on 09/26/17
We were really pleased with the service from Hays--all of the staff were professional and helpful. It's nice to find a local company you can trust! We highly recommend Hays Cooling & Heating.

By Terry K. on 09/20/17
We plan to make them our go to ac/heating contractor for future service and repair. Jerry S. was great and we would be glad to have him back the next time we require ac/heating service and/or repair.

By Ralph P. on 09/14/17
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