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By leland g. on 09/25/18
Justin was a super nice guy when he came to my home to do a quality review on the new system installation and tweaking of the cooling system. Thank you Justin for the great services in my home and in the Armed Forces protecting our country and my family. Lee

By Kim on 09/23/18
Kara was very pleasant and prompt in scheduling a same day plumbing appointment with Josh and his intern. Two previous plumbing appointments, with another plumbing company, yielded no solution to the problem. In fact, the situation deteriorated to the point where m...
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Kara was very pleasant and prompt in scheduling a same day plumbing appointment with Josh and his intern. Two previous plumbing appointments, with another plumbing company, yielded no solution to the problem. In fact, the situation deteriorated to the point where my new Reverse Osmosis system stopped working, completely. The owner and staff of Hays Cooling, Heating and Plumbing were very professional and skilled,and provided my home and family with the best Reverse Osmosis system in a necessary and expedient manner. I strongly RECOMMEND this ethical and professional plumbing company!
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By Leland G. on 09/17/18
Jeremiah was very professional and precise in the work he did at my home. Very pleased.

By Leland G. on 09/17/18
Jacob, was professional, informative and does great work!

By Leland G. on 09/17/18
One cool dude and very professional.

By Leland G. on 09/17/18
All I can say about Jack is he did everything right. He is Polite, Professional and most importantly he listened to me. I had already decided on what system I wanted before he came to my home and so at that point I was looking for the right person and company to pu...
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All I can say about Jack is he did everything right. He is Polite, Professional and most importantly he listened to me. I had already decided on what system I wanted before he came to my home and so at that point I was looking for the right person and company to purchase from. Jack had closed the deal in my mind 30 minutes into our 2 hour discussion. I will refer Jack to friends and family and will call Hays now for my plumbing needs in the future. Thank you, Lee Gibbs
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By Blythe L. on 09/01/18
I came home from vacation to find that my air conditioner didn't work and it was hot! Frank not only arrived within less than an hour from my phone call, but knew just what the problem was. He went into my hot attic many times and up and down the stairs to make sur...
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I came home from vacation to find that my air conditioner didn't work and it was hot! Frank not only arrived within less than an hour from my phone call, but knew just what the problem was. He went into my hot attic many times and up and down the stairs to make sure the problem was fixed. I couldn't be happier and much cooler. Thank you Hays...you are the best! Frank deserves a raise for his great customer service and expertise!
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By Karen M. on 08/15/18
Justin not only was able to solve my AC problem but found 3 other potential problems. Plus he is a most personable young man.

By David B. on 07/26/18
Sam was great. He made sure the job was done correctly and really took good care of us. Thank you to Sam and Hay's.

By Rob T. on 07/21/18
We wanted to say thank you to Frank for doing such a great job with Hays Cooling & Heating. Our AC went out in our main house and with 3 young kids its not fun keeping them confined to one side of the house! Frank was very nice and diagnosed the problem and had it ...
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We wanted to say thank you to Frank for doing such a great job with Hays Cooling & Heating. Our AC went out in our main house and with 3 young kids its not fun keeping them confined to one side of the house! Frank was very nice and diagnosed the problem and had it fixed super fast. We are able to sleep in a cooled house tonight!! It was quite late when Frank left and he never seemed rushed and got done what he needed to. We will be requesting Frank for our future issues. Thanks again Frank and Hays Cooling Heating & Plumbing.
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By LISA A. on 07/21/18
I compared several AC companies throughout the valley. My last call was to Hays Cooling & Heating. Bill S. was prompt, professional and did not waste my very limited time with nonsense (thank you Bill!) He provided a very reasonable quote for a new AC unit. The com...
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I compared several AC companies throughout the valley. My last call was to Hays Cooling & Heating. Bill S. was prompt, professional and did not waste my very limited time with nonsense (thank you Bill!) He provided a very reasonable quote for a new AC unit. The company offered a finance plan that was right for m and made this huge expense easier for me to handle. The AC install was quick, clean and the follow-up customer service (to make sure I was happy) was impressive. I would recommend Hays Cooling & Heating.
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By Joel H. on 07/19/18
Mark with Hays Cooling & Heating is very adept at his job. Couldn't ask for a more honest and knowledgeable service man.

By Dan G. on 07/01/18
I highly recommend Hays Cooling and Heating and especially Jerry as the technician. He was professional, prompt completely honest and thorough in his work. It is a pleasure to deal with a company that has people who represent them so well!

By Andy S. on 06/30/18
Justin again mad my tune up go well. I feel confident in also setting up a maintenance that gives me priority even if we have a breakdown in this really hot summer.

By Chuck and Carolynne R. on 06/25/18
Update on our previous AC service when we received the bad news our unit needed to be replaced. Hays got Bill S. out here to give us an estimate on a new unit. Bill S. was absolutely wonderful. he checked everything out and we didn't even hear him. We had our new u...
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Update on our previous AC service when we received the bad news our unit needed to be replaced. Hays got Bill S. out here to give us an estimate on a new unit. Bill S. was absolutely wonderful. he checked everything out and we didn't even hear him. We had our new unit installed last week and the crew who did the install ( Rey, Jacob and I think it was also Kevin) were also so amazing! Didn't even really hear them working. They arrived a little after 6 am, the crane arrived around 6:30 and they were done by 9:00am. That is so amazing to us that they arrived so early and again, very unobtrusive. Huge plus is that we had our new unit installed before the heat of the day so we didn't suffer at all. Such a pleasant experience. Two of our neighbors were so impressed with their work we definitely gave them Hay's number. It truly does "Pay to call Hays"! We plan on signing up for their maintenance plan as extra piece of mind. So thankful for Hays
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By Nate and Sarah H. on 06/23/18
We love Hays! Sam R. Came out to our house to fix our A/C that had stopped working. He was very helpful and knowledgeable about our unit. He quickly got to work and was able to get our system up and running quickly. Great customer service!

By Liz R. on 06/14/18
I am so glad I called Hays to service my air conditioner. Justin was great, so knowledgeable, and very personable. The price was very fair and the work was above and beyond what the previous company did. I will definitely use Hays for air conditioning repairs and w...
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I am so glad I called Hays to service my air conditioner. Justin was great, so knowledgeable, and very personable. The price was very fair and the work was above and beyond what the previous company did. I will definitely use Hays for air conditioning repairs and will request Justin if possible
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By Chuck and Carolynne R. on 06/11/18
Our AC went out on Friday night. I called Hays on Saturday morning a little after 10am and their technician Sam was here a little after 11am. Talk about prompt! He spent the next 4 hours here to get us some relief ( 20 year old unit is on it's last leg). He did get...
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Our AC went out on Friday night. I called Hays on Saturday morning a little after 10am and their technician Sam was here a little after 11am. Talk about prompt! He spent the next 4 hours here to get us some relief ( 20 year old unit is on it's last leg). He did get us cooling, unfortunately due to age and condition of equipment we are going to have to replace the unit. I just need to call and get it scheduled at this point. Also, a shout out to the other technician that was working on Saturday, Frank, who stopped by to assist Sam with trouble shooting our issue ( he even loaded Sam's ladder up while Sam was in the house doing his paperwork...what amazing team work!!!) We will definitely be using Hays for our new HVAC unit and any future plumbing needs
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By Dawn Dan H. on 06/11/18
Beginning Friday night we noticed that we were having issues with our upstairs AC cooling. We were busy Saturday morning outside of our home. When we returned in the afternoon we noticed that our upstairs AC wasn't cooling. We called Hays and they had someone to ou...
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Beginning Friday night we noticed that we were having issues with our upstairs AC cooling. We were busy Saturday morning outside of our home. When we returned in the afternoon we noticed that our upstairs AC wasn't cooling. We called Hays and they had someone to our house within 20 minutes. He had the needed part in his truck, repaired the AC and left our house within an hour of us calling him. We are set up with their service plan so we do get priority service when we have issues but I never dreamed that priority on the week-end meant all fixed within an hour of calling. Nice job and very kind serviceman. Thanks.
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By Dan H. on 06/09/18
We had Frank come out on short notice for an inoperative air conditioner unit. He found the issue within about 5 minutes and had it fixed in about 30 minutes. I couldn't have asked for a better experience! Thanks, Frank and Hays!
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Select any employee to see all their reviews.

Jerry S
18 Years
Rating:
119 total reviews!
Justin P
Rating:
51 total reviews!
Lori
Customer Service Rep.
15 Years
Rating:
(3 total reviews)
Brandon R
Rating:
(30 total reviews)
Sam R
Rating:
(10 total reviews)
Aaron H
Rating:
(4 total reviews)

* Total number of reviews and star-ratings are based on data collected during the time period Hays Cooling, Heating & Plumbing has been using the ReviewBuzz system and may not directly match the data found on each public review site.

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Customer service is always a top priority at Hays Cooling, Heating & Plumbing. Our BBB Membership A+ rating is like a badge of honor as we continuously strive to provide the best experience for our clients.

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