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By Bailey & Jake H. on 12/26/18
Tony and Francisco's team were professional and wonderful to work with. They kept us updated on the project timeline and worked hard to complete project on time. Overall a great experience with Greenwood and would highly recommend choosing them for your home heating and a/c needs!

By Susan B. on 12/22/18
Chris and his assistant Carlos did a wonderful job. They arrived on time, had the old furnace out and the new one in by Noon. They needed to move some shelves and the items on them. Everything was put back in place. They carefully cleaned the work area and they wer...
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Chris and his assistant Carlos did a wonderful job. They arrived on time, had the old furnace out and the new one in by Noon. They needed to move some shelves and the items on them. Everything was put back in place. They carefully cleaned the work area and they were very careful of the walls. Imran did the analysis of my repair options (the furnace was not working) and replacement options. He was clear, thorough, and did not pressure me on the decision to repair or replace the furnace. He provided very helpful information about the problem with the most high efficient furnace option because it requires plastic piping and cannot be vented through the chimney. Given the physical layout of my home and codes there was not any good option for venting. I would highly recommend GreenWood. They have been my service provider for many years.
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By Tom A. on 12/21/18
Tyler D. and Tom successfully installed the furnace and water tank that we ordered. They were both easy to talk to, answered my questions with knowledge and patience, and worked accurately and efficiently. The work site was clean upon departure with Tyler going o...
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Tyler D. and Tom successfully installed the furnace and water tank that we ordered. They were both easy to talk to, answered my questions with knowledge and patience, and worked accurately and efficiently. The work site was clean upon departure with Tyler going over the details of the work they did. Both Tyler and Tom were pleasant to work with. We are very happy with the results! Thank you!
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By Tiffany J. on 12/19/18
Tony B. did an excellent job installing our water heater. On time, was on schedule and let me know how the progress was going. He left the area clean when he left. Very knowledgeable and would have Greenwood heating come back.

By Valerie C. on 12/18/18
Chris C and his associate went above and beyond the call of duty. Prompt, very courteous and patient, left the site cleaner than when they arrived ( ha! ), did a great job! An excellent experience.

By Karen on 12/17/18
Easy to work with and helpful in addressing questions.

By Deborah T. on 12/16/18
GreenWood Heating is fantastic. We had a very inconvenient problem right at the holidays. We felt like we had incredible service from start to finish. Great help making decisions and then an installation on a fast schedule that worked for us. Tony B. and Franci...
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GreenWood Heating is fantastic. We had a very inconvenient problem right at the holidays. We felt like we had incredible service from start to finish. Great help making decisions and then an installation on a fast schedule that worked for us. Tony B. and Francisco did the installation and they could not have been better. Arrived when expected, did a fantastic installation and kept us posted on the progress. Plus they are very enjoyable and professional! I can’t say enough good things about this company!
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By Bradley J. on 12/11/18
Fast emergency service on a Saturday, great work, great advice, great customer service.

By Garrett F. on 12/07/18
Great service from Abinesh! Greenwood e-mailed a picture of him so I knew who to expect. It was supposed be routine maintenance and vent cleaning, but the furnace wasn’t working. Abinesh was able to get a repair tech out to find and fix the problem, then get back...
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Great service from Abinesh! Greenwood e-mailed a picture of him so I knew who to expect. It was supposed be routine maintenance and vent cleaning, but the furnace wasn’t working. Abinesh was able to get a repair tech out to find and fix the problem, then get back to what he came out for. Everything was done within a couple of hours and I couldn’t be happier.
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By Dan M. on 12/05/18
(no comment)

By Harry M. on 12/04/18
Great experience with Greenwood Heating & A/C. I highly recommend them to my friends and family. Both Tony B and Fransisco were polite, professional and really knew what they were doing to get the install completed without any issues. They provided excellent cust...
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Great experience with Greenwood Heating & A/C. I highly recommend them to my friends and family. Both Tony B and Fransisco were polite, professional and really knew what they were doing to get the install completed without any issues. They provided excellent customer service from start to finish. Thank you.
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By Hans van den B. on 12/01/18
Greenwood’s team did a great job installing the heat pump and two indoor units. They arrived on time, worked efficiently, cleaned up and ensured that the equipment and lines are minimally intrusive. Team leader Tyler D was pleasant and explained the work and oper...
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Greenwood’s team did a great job installing the heat pump and two indoor units. They arrived on time, worked efficiently, cleaned up and ensured that the equipment and lines are minimally intrusive. Team leader Tyler D was pleasant and explained the work and operating the system very well. All in all, a job well done and I would recommend the company and Tyler’s team to anyone.
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By Bill P. on 11/27/18
From salesman John L to the installers (Tony B. and Francisco) to the team from As You Wish Electric and Rob, the Thermostat specialist, all went like clockwork! Came on schedule, kept the house clean and all worked extremely hard; with very few breaks. This was...
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From salesman John L to the installers (Tony B. and Francisco) to the team from As You Wish Electric and Rob, the Thermostat specialist, all went like clockwork! Came on schedule, kept the house clean and all worked extremely hard; with very few breaks. This was the epitome of professionalism, and can’t recommend them enough: First Class in every way!!!!
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By Bill P. on 11/27/18
Fantastic experience all the way around!!! First Class

By Bill P. on 11/27/18
Fantastic experience all the way around!!! First Class

By Liz on 11/20/18
Frej and Abi were very professional and courteous. They carefully explained the process and left a detailed report on what was performed. Best service we have had since moving to the area. Wouldn't hesitate to recommend Greenwood to anyone. Great service! ...
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Frej and Abi were very professional and courteous. They carefully explained the process and left a detailed report on what was performed. Best service we have had since moving to the area. Wouldn't hesitate to recommend Greenwood to anyone. Great service! Thanks. Liz - Woodinville
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By William S. on 11/20/18
(no comment)

By Rita L C. on 11/20/18
I recently had Bryan, one of your service pros, clean my air ducts. He was thorough, professional and informative. I would like to ensure that he gets recognized for his service, as I could not locate his name on Review.Buzz. Thank you.

By Mary S. on 11/19/18
This is for Mark and Stephan for their knowledge and customer service. Mark came out on Friday 11/16 to do an annual checkup on our Greenwood installed heater and did a lovely job and made some suggestions. The next morning the heat did not come on and I figured ...
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This is for Mark and Stephan for their knowledge and customer service. Mark came out on Friday 11/16 to do an annual checkup on our Greenwood installed heater and did a lovely job and made some suggestions. The next morning the heat did not come on and I figured it had to do with the condensation pump that Mark had kindly hooked up to the furnace right before he left. Called the emergency number and the person I spoke to said she would have the on-call technician call me before coming out. Stephan called Mark and they figured it was the condensation pump hook-up that was probably the issue. When Stephan called me I suggested he see if he could walk me through unhooking the pump from the heater so he would not have to make a trip out. He was very patient with me and I was able to do it and the furnace turned on. Mark also called us Sunday morning to make sure the heat was on as he was very concerned. Both of these employees were great. Thanks
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By nick s. on 11/12/18
the service of Reggie D was very professional , answered all our guestions, was on time, he called before arrival ,we will call him to service our heater again and recommend him to others. sincerely Nick Santora
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Select any employee to see all their reviews.

Imran S
10 Years
Rating:
(51 total reviews)
John B
3 Years
Rating:
(42 total reviews)
Kalen H
4 Years
Rating:
(41 total reviews)
Quinten S
19 Years
Rating:
(34 total reviews)
Sean B
2 Years
Rating:
(26 total reviews)
Loc N
Rating:
(25 total reviews)

* Total number of reviews and star-ratings are based on data collected during the time period Greenwood Heating and A/C has been using the ReviewBuzz system and may not directly match the data found on each public review site.

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Customer service is always a top priority at Greenwood Heating and A/C. Our BBB Membership rating is like a badge of honor as we continuously strive to provide the best experience for our clients.

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Customer Service T has a 4.5-Star average rating and a total of 36 total reviews
36 total reviews
The Customer Service Team at Greenwood is exactly that, A Team. We work well together striving to create a positive atmosphere with a smile that our customer's can see through the phone. We enjoy our pets, family and local sports teams.
By Kathleen G. on 02/11/16
Greenwood Heating installed a new water heater for us, and worked us into a very packed schedule. The tech was on time, courteous, knowledgeable and explained the features of the water heater. He left the work site cleaner than he found it! The company followed up ...
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Greenwood Heating installed a new water heater for us, and worked us into a very packed schedule. The tech was on time, courteous, knowledgeable and explained the features of the water heater. He left the work site cleaner than he found it! The company followed up to make sure we were satisfied. We previously purchased a furnace from them and would recommend them highly. Very professional and reliable.
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By betsy g. on 01/17/16
Antonio fixed a problem that had been left by the contractor who had done the original installation (another HVAC firm). Antonio was thorough and very much interested in figuring out the right solution to the problem. He was also friendly and provided all around go...
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Antonio fixed a problem that had been left by the contractor who had done the original installation (another HVAC firm). Antonio was thorough and very much interested in figuring out the right solution to the problem. He was also friendly and provided all around good customer service. I have hired Greenwood Heating for several small projects and some maintenance, and I always have a good experience with their people, both the technicians and the staff who answer the phone.
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By kerry A. on 01/14/16
The Greenwood Heating people were competent and friendly and the follow-through was excellent. I am very happy with the product and installation. The front man was Gary Kearney. Helpful, kind and patient. The follow-up by Mr. Gary Barker was prompt and thorough ...
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The Greenwood Heating people were competent and friendly and the follow-through was excellent. I am very happy with the product and installation. The front man was Gary Kearney. Helpful, kind and patient. The follow-up by Mr. Gary Barker was prompt and thorough and reassuring. This guy is a consummate worker as well as a consumate Seattlite. These guys were outstanding and everyone in between bespeaks of a excellent and happy Human Relations staff.
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By frederick c. on 01/14/16
thanks so much for emron eron and CHAD the experienced intaller

By philip g. on 01/05/16
Quoted price for new system 14K Got it done by another company for 6.5k

By Douglas A. on 01/04/16
service technician was professional, competent and courteous. could not have been better.

By Jessie W. on 12/28/15
these guys were very honest and fair. I will continue to use them for all future heating needs. they know what they are talking about and there warranties are amazing.

By Douglas A. on 12/23/15
this was a first year maintenance inspection of a furnace installed by this company. The service technician gave the warning call prior to arrival as we were told. He was professional and efficient in his work, made sure that he wore shoe covers before coming into ...
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this was a first year maintenance inspection of a furnace installed by this company. The service technician gave the warning call prior to arrival as we were told. He was professional and efficient in his work, made sure that he wore shoe covers before coming into the house and gave us unsolicited, good advise on where to go to buy replacement filters.
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By Mario V. on 12/23/15
Hicham was extremely polite and informative and on time. Since we had just moved to this house, he gave us information about our heater that we did not know. He checked out everything and let us know the status of each category. We were so pleased we signed up for ...
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Hicham was extremely polite and informative and on time. Since we had just moved to this house, he gave us information about our heater that we did not know. He checked out everything and let us know the status of each category. We were so pleased we signed up for the yearly maintenance contract. Good job.
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By donna s. on 12/16/15
We have been using these people for over 2 decades; recently purchased a house with a waterless heater and radiant heat in the floors and have had some problems. They have been on time and helped us understand our new system. I cannot imagine using anyone else! Ever!

By sam f. on 12/07/15
I have been dealing with Greenwood Heating and A/C for several years as they installed my furnace and water heater. It is a very professional, reliable and respectful company in all of our dealings. Paul has been my technician on numerous occasions and he is outsta...
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I have been dealing with Greenwood Heating and A/C for several years as they installed my furnace and water heater. It is a very professional, reliable and respectful company in all of our dealings. Paul has been my technician on numerous occasions and he is outstanding in the professional service that he provides as well as explaining technical matters in a manner that I can easily grasp and understand. Paul is competent, personable and always respectful that it really sets him apart from many others in the field. In short, a good man! Sam from Green Lake (Seattle)
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By Rita S. on 12/02/15
Very positive experience. From the person who answered the phone to the installer.

By Bezhad K. on 12/01/15
Our gas fireplace's pilot light wouldn't stay on. Patrick came out on one of the worst weather days we've had around here. We had gusty winds and rain and power was out, which knocked out many traffic lights. Patrick cleaned the pilot light so that the flame was to...
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Our gas fireplace's pilot light wouldn't stay on. Patrick came out on one of the worst weather days we've had around here. We had gusty winds and rain and power was out, which knocked out many traffic lights. Patrick cleaned the pilot light so that the flame was touching the thermopile again. This did the trick and we got the fireplace going right away. It was our only source of heat with the power being out. The team was very responsive as soon as I placed the call to them. My only criticism would be that I had tried to contact them via E-Mail on their website and they never responded to that.
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By Amy C. on 12/01/15
We had some problems with our electrical portion of the heat pump installation - Greenwood's subcontractors were a bit sloppy, but Greenwood was very willing to immediately come out and fix it to our satisfaction. They were eager to give us 5 star service and liste...
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We had some problems with our electrical portion of the heat pump installation - Greenwood's subcontractors were a bit sloppy, but Greenwood was very willing to immediately come out and fix it to our satisfaction. They were eager to give us 5 star service and listened carefully to our complaints. Additionally, they followed up with us to ensure that everything was rectified. I would use them again!
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By Wanda A. on 09/16/15
I recently had a new furnace installed by Greenwood Heating and Air Conditioning. I was extremely happy with their service. The team of two were prompt, courteous and knowledgeable. I highly recommend their service!

By Jim N. on 08/10/15
We had Greenwood install a new furnace and AC unit. The work was difficult due to the fact the old furnace is located in a small attic space. The workers did a great job. They worked very hard to complete the installation on time. Even though the normal workday was...
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We had Greenwood install a new furnace and AC unit. The work was difficult due to the fact the old furnace is located in a small attic space. The workers did a great job. They worked very hard to complete the installation on time. Even though the normal workday was over, the installer stayed late to walk me through the features of our new system. Great job by a hard working crew.
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