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By joanne B W. on 03/15/19
Quinten is my new favorite Service Tech.

By Lynnae P. on 03/12/19
Chris and Carlos were super friendly and efficient, got everything running smoothly and cleaned up in no time! Trevor set us up with an excellent package and price. Thank you!

By cynthia on 03/09/19
John the installer did a great job and remained professional the entire time. Thanks

By Scott H. on 03/08/19
No Comment

By Philip M. on 03/06/19
John did an outstanding job. The install looks clean and nice. Personally pleasant to be around, plus he didn’t seem to mind all my questions one bit. Thanks John. You are a perfectionist and it shows.

By Janet M. on 02/28/19
Greenwood Heating is the best. Chris C and Carlos installed a new furnace and ductwork in an old beach cottage. They were professional, positive, polite, and cheerful! A great team and great work. The new furnace is perfection.

By Marcia J. on 02/27/19
We always try to request Quinten if we have any service needs on our system. He arrives promptly, is very courteous and efficient in listening to our "senior citizen" questions and/or concerns and then setting about to do the needed work to correct any problems. G...
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We always try to request Quinten if we have any service needs on our system. He arrives promptly, is very courteous and efficient in listening to our "senior citizen" questions and/or concerns and then setting about to do the needed work to correct any problems. Greenwood is fortunate to have him as an employee!
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By Cheryl P. on 02/27/19
Chris and Carlos showed up to remove and replace my furnace during this last week of snow! They arrived on time, worked well as a team, were personable and neat and sounded as if they knew what they were doing! I am very happy with the services and with this com...
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Chris and Carlos showed up to remove and replace my furnace during this last week of snow! They arrived on time, worked well as a team, were personable and neat and sounded as if they knew what they were doing! I am very happy with the services and with this company, Greenwood Heating and A/C.
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By Alaina F. on 02/26/19
Manny and Chad did an excellent job today replacing the furnace and thermostat ! They were knowledgeable, friendly and professional and I felt comfortable having them in my home. I would definitely recommend this company and especially Manny and Chad for all the great work they did !

By Kristi H. on 02/22/19
Thank Goodness for the team at Greenwood Heating and Air! I have be searching for a repair or replacement of our A/C unit for 6 months. Several would not even look at the job—they didn’t work at condos, job to difficult, they didn’t want to hassle with down...
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Thank Goodness for the team at Greenwood Heating and Air! I have be searching for a repair or replacement of our A/C unit for 6 months. Several would not even look at the job—they didn’t work at condos, job to difficult, they didn’t want to hassle with downtown traffic issues... Two vendors inspected the unit (service call charged) and then would not return my call. I was feeling defeated, but noticed the Greenwood trucks in our area. So, I called, and I want to thank the kind greeting and information of the front desk team, they encouraged my hope that this problem could be solve! My thanks to Trevor for inspecting and explaining the job to me. And the quick appointment he was able to make. Greenwood has the what you need, when you need it! And, finally, a huge THANKS to the installation team of Bob, Sean, Troy and Jason for their ‘can-do’ attitude, steady team work, good humor and helpful instruction with the new A/C unit! It is in and we are thrilled! Greenwood is the HVAC company to call!!
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By John K T. on 02/19/19
Andrew and Chad arrived promptly on time. Their work was professional in every way. I'll have no problem recommending your company based upon the service I received.

By John K T. on 02/19/19
Excellent service. She got me set up for a proper replacement and scheduled the installation as promptly as could be done. She is a credit to your company

By Stephanie T. on 02/19/19
We had Greenwood replace our furnace and add an air filter and heat pump. They had great deals so we got top-of-the-line equipment and 0% financing. From quote to installation, everyone was very nice, explained everything, and answered all our novice questions. The...
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We had Greenwood replace our furnace and add an air filter and heat pump. They had great deals so we got top-of-the-line equipment and 0% financing. From quote to installation, everyone was very nice, explained everything, and answered all our novice questions. They were able to install within 5 days from signing the contract and install was only 2 days. The installers, (lead by Kalen H.) were incredibly hard working and put in at least one 12 hour day just on our install. The new system is great and we're looking forward to A/C in the Summer!
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By Terry C. on 02/18/19
Quinton immediately solved the problem and fixed it in less than an hour. He was professional, polite and provided the detailed information regarding the problem and the costs.

By Ben D. on 02/15/19
Quinten was on time, polite and very knowledgable. And did a great job of repairing the exhaust flue that had been damaged by Siding contractors.

By Carol G. on 02/13/19
Quinton was very helpful yesterday. He checked our thermostat, put a new one in and carefully instructed us in how to manage it. We now have a warm house and should be fixed for this cold winter. He is number 1! Carol and Jim Green

By Lynn E. on 02/11/19
Quinten did an excellent job of diagnosing the problem, wrenching out the old fan motor and replacing it during an emergency call . He also gave us good advice.

By Jacob K. on 02/08/19
(no comment)

By Thad on 02/04/19
Very impressed with Greenwood's responsiveness when our furnace stopped working (same day appt) and the professional work Reggie (our technician) did to repair and advise us on future maintenance options. We will definitely use Greenwood going forward.

By Catherine M. on 01/26/19
Greenwood installed new heating and A/C system in our home in early October. Sean led the work and was excellent, and very professional. He kept me updated on his schedule and the installation process and was very helpful in explaining the system once it was comple...
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Greenwood installed new heating and A/C system in our home in early October. Sean led the work and was excellent, and very professional. He kept me updated on his schedule and the installation process and was very helpful in explaining the system once it was complete. Highly recommend!
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Select any employee to see all their reviews.

Reggie D
2 Years
Rating:
80 total reviews!
Stephen D
1 Year
Rating:
64 total reviews!
Customer Service T
Customer Service Rep.
2 Years
Rating:
(36 total reviews)
Don P
3 Years
Rating:
(64 total reviews)
Bob D
24 Years
Rating:
(57 total reviews)
Tony B
6 Years
Rating:
(55 total reviews)

* Total number of reviews and star-ratings are based on data collected during the time period Greenwood Heating and A/C has been using the ReviewBuzz system and may not directly match the data found on each public review site.

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Customer service is always a top priority at Greenwood Heating and A/C. Our BBB Membership rating is like a badge of honor as we continuously strive to provide the best experience for our clients.

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Customer Service T has a 4.5-Star average rating and a total of 36 total reviews
36 total reviews
The Customer Service Team at Greenwood is exactly that, A Team. We work well together striving to create a positive atmosphere with a smile that our customer's can see through the phone. We enjoy our pets, family and local sports teams.
By Francine S. on 08/07/18
I wrote on BBB - I had the best service ever. Mark went out of his way to make sure all was perfect!

By Dino T. on 06/15/18
My wife was referred to Greenwood Heating & AC by one of her clients. I submitted a request for quote and got a prompt call from their awesome Customer Service people and scheduled an appointment. Met with Rod Milne and set the scope of the work and everything went...
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My wife was referred to Greenwood Heating & AC by one of her clients. I submitted a request for quote and got a prompt call from their awesome Customer Service people and scheduled an appointment. Met with Rod Milne and set the scope of the work and everything went 'uphill' from there! Installers Chris C. and his apprentice, Jeff C., came on time and were very friendly and respectful to our home at all times. Mid job, electricians: Randall and Cameron came and performed their part thoroughly and efficiently. Both teams, and Rod M. are to be commended for doing an outstanding, professional job. We highly recommend them!
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By Jane M. on 06/09/18
On June 5, 2018, Greenwood Heating replaced my aging water heater, and the whole procedure was professional and efficient! Dmitry was terrific! He explained everything, answered my questions and really was knowledgeable, all with utmost courtesy! I couldn't be more satisfied!

By Carolyn S. on 01/02/18
Terrible Customer Service. Our family left messages that went unreturned while we are in a cold house. I had to call them again and was told, even tho they installed our furnace two years ago that the soonest they could send a technician, again to our COLD house, ...
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Terrible Customer Service. Our family left messages that went unreturned while we are in a cold house. I had to call them again and was told, even tho they installed our furnace two years ago that the soonest they could send a technician, again to our COLD house, would be in a week. Don't bother with this company, unless you don't mind your house being cold.
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By Mark A. on 07/26/16
One of the heads for the ductless system that we had installed 9/2015 started leaking water last night. Bummer! I called Greenwood at 7:30 am today and the technician (Mark) was at my house by 9:15 am. Everything was up and running, good as new, by 11 am. Great exp...
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One of the heads for the ductless system that we had installed 9/2015 started leaking water last night. Bummer! I called Greenwood at 7:30 am today and the technician (Mark) was at my house by 9:15 am. Everything was up and running, good as new, by 11 am. Great experience! Super nice guy. Very knowledgeable, methodical, and absolutely thorough. He wouldn't leave until he was confident it was working right, and made me feel that I shouldn't hesitate to call with any issues with the unit. Mark also made me feel really welcome to ask questions and showed me how he was going about the fix. He gave me a bunch of great pointers on maintaining my unit. Greenwood guarantees the installation work for life so this didn't cost me a penny. I couldn't be happier with the experience!
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By Janet P. on 07/20/16
Awesome service. You can tell they are watching out for your best interests and I always love spending my dollars with a local, high quality business.

By Rajesh M. on 06/23/16
My relatively new furnace (2013 install) stopped working as the system circuit breaker had tripped due to some kind of short. I was hoping that Greenwood would fix this (parts of labor) without any costs as part of 10yr warranty. The technician fixed in in a jiff...
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My relatively new furnace (2013 install) stopped working as the system circuit breaker had tripped due to some kind of short. I was hoping that Greenwood would fix this (parts of labor) without any costs as part of 10yr warranty. The technician fixed in in a jiffy during his first few mins of starting the job at our home. He spent few more mins in the attempt to locate the root cause of the trip but he couldn't find anything. In the end he blamed this on the thermostat which had worked perfectly fine and continues to do so after the fix-up. I was charged $150 for this few mins job. Greenwood first tried telling me that this cannot be covered as the trip happened due to faulty thermostat and then after my pushback and for lack of a good convincing technical reason, they pushed back stating that as a new owner of the home, the labor warranty is not-transferrable. For something that was as trivial as this and for such a new furnace, I am appalled they decided to push back. I would have given a one-time courtesy waiver even if the labor is non-transferrable. BTW I could 't find this in the initial set of warranty paperwork handed over by the former owner. I found them not reliable due to this and would not consider using them for future service or anything.
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By David R. on 06/21/16
This review is for installer Matthew who's name is not listed on reviewbuzz. He and his crew of 2 came out and installed a Mitzubishi ductless heatpump as the summers here in West Seattle are getting hotter. They were wicked professional, ran a clean job and made s...
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This review is for installer Matthew who's name is not listed on reviewbuzz. He and his crew of 2 came out and installed a Mitzubishi ductless heatpump as the summers here in West Seattle are getting hotter. They were wicked professional, ran a clean job and made sure we knew how to run the unit. We've had a lot of different people do work at this house and our last and I just wish everyone that came out had this level of detail and concern for doing a bang up job! I would highly recommend Greenwood from their in home consultant Rod to email response time from their office to Matthew the lead installer for our job.
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By Bryan M. on 06/11/16
Hello, I just wanted to send a quick note to express my appreciation for exceptional customer service provided by Ed Geiger. Ed provided diagnostic service for issues we were experiencing with our tankless water heater. He provided an explanation of what he was go...
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Hello, I just wanted to send a quick note to express my appreciation for exceptional customer service provided by Ed Geiger. Ed provided diagnostic service for issues we were experiencing with our tankless water heater. He provided an explanation of what he was going to do (in laymen’s terms) and what he suspected the problem to be. It proved to be a simple fix and he recognized that the unit was recently serviced in February. In short, there was no charge to us (in consideration of the recent service) and the repair was made quickly and with little disruption. Ed was courteous, knowledgeable and represented your company very well. Greenwood Heating has earned our loyalty. Thanks. Ann and Bryan Martin
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By J. S. on 04/25/16
Contacted Greenwood Heating 4/13 to request a quote on a few projects.....answered all of their questions......it's now 12 days since I requested a quote - and no apt has been set by Greenwood. I appreciate the fact that they are busy but if they ignore potential...
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Contacted Greenwood Heating 4/13 to request a quote on a few projects.....answered all of their questions......it's now 12 days since I requested a quote - and no apt has been set by Greenwood. I appreciate the fact that they are busy but if they ignore potential opportunities for sales they won't remain busy
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By Ed P. on 04/14/16
Greenwood Heating replaced a gas furnace in our rental home in 2013 and have maintained it every year. They are consistently professional, reliable and courteous. Highly recommend.

By Cynthia H. on 04/12/16
We had a ductless system installed in a rental. Greenwood Heating, Seattle has been very easy to work with. Employees are professional, knowledgeable and efficient, and on time.

By Bill Y. on 04/01/16
I've used Greenwod Heating for years and have always been happy and satisfied with their people and their timely work.

By Kathleen W. on 03/22/16
Reliable knowledgeable

By Stephanie M. on 02/27/16
Paul was very knowledgable about our furnace needs and was able to quickly provide recommendations. I'd highly recommend Greenwood Heating and Air.

By Henri B. on 02/24/16
We have been working with Team Greenwood for well over a decade. They perform our annual scheduled maintenance under contract, and in the past two years the team has installed a tank-less water heater as well as a new HVAC system. The Greenwood sales and installati...
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We have been working with Team Greenwood for well over a decade. They perform our annual scheduled maintenance under contract, and in the past two years the team has installed a tank-less water heater as well as a new HVAC system. The Greenwood sales and installation / maintenance folks are very professional and a pleasure to work with.
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By Chris T. on 02/23/16
Great local business, I feel good supporting them. Easy to make appointment. Ed was punctual and very communicative, explaining every step of the process.

By Thomas T. on 02/23/16
Every person that we have dealt with at Greenwood has been both personable and professional. Recently the technicians performed an annual maintenance on our furnace. They were thorough and discovered a couple of tweaks that would make it even more efficient. It's a great team!

By Maichael C. on 02/18/16
My experience with Greenwood Heating & A/C was positive with communication, scheduling and workmanship. They performed furnace diagnosis and informed there was a crack in condensation collector box which they came back out and replaced in timely manor and fair pric...
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My experience with Greenwood Heating & A/C was positive with communication, scheduling and workmanship. They performed furnace diagnosis and informed there was a crack in condensation collector box which they came back out and replaced in timely manor and fair price. I would recommend to anyone.
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By Jay L. on 02/14/16
Alex and the customer service team really did a great job - quick, efficient and professional. Couldn't be happier with the results!
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