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By Pamela F. on 06/14/19
Quinten is a great asset to your company! We would ask for him to come out whenever possible. He arrived on time. is very courteous & efficient in listening to "senior citizen" questions and or concerns. Then set out to do the needed work to correct any problems. W...
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Quinten is a great asset to your company! We would ask for him to come out whenever possible. He arrived on time. is very courteous & efficient in listening to "senior citizen" questions and or concerns. Then set out to do the needed work to correct any problems. We enjoyed having him work for us!! How lucky we were to get him as our service man.
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By Calvin H. on 06/14/19
Super professional company and head installer was very helpful making necessary charges to the original plan.

By Elaine S. on 06/10/19
Saif offered professional and excellent service. He was able to problem-solve a few difficult issues and we were very pleased with his work. I highly recommend him.

By Victoria E. on 06/06/19
Tyler and Nicholas were incredibly professional and friendly. They got straight to work and left the place tidier than when they found it. I would highly recommend the company and their staff for your heating and and A/C needs.

By Daniel H. on 05/31/19
Kalen and Jesse were incredibly helpful and communicative. They finished the AC installation within the estimated time frame. When they identified a faulty piece of equipment, they quickly replaced it and also let me know what had happened and what to look out for....
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Kalen and Jesse were incredibly helpful and communicative. They finished the AC installation within the estimated time frame. When they identified a faulty piece of equipment, they quickly replaced it and also let me know what had happened and what to look out for. I'm happy that I went with Greenwood HVAC.
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By Roy A. on 05/30/19
Very satisfied with install. Very good customer service as well. Josh and Nick completed job in a timely manner...all install components put in really well and homeowners instructions completed. Job well done

By Jim B. on 05/29/19
GreenWood has been serving our A/C and heating needs for 4 years now and without exception gives high quality and friendly service. From customer service rep to installers to annual service technicians we have always received professional and personal treatment.

By Irene B. on 05/16/19
We had a really positive experience with Matt J. and Nick! They installed ductless minisplits and were extremely professional, kind, and cheerful to boot. They answered all our questions and were very considerate of my baby's nap times for installation in his room....
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We had a really positive experience with Matt J. and Nick! They installed ductless minisplits and were extremely professional, kind, and cheerful to boot. They answered all our questions and were very considerate of my baby's nap times for installation in his room. I absolutely recommend Matt and Nick and Greenwood Heating & Air.
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By Matt P. on 05/13/19
This is a review for Josh of Greenwood Heating. Josh and his team did an amazing job of installing our new heat pump. Josh (and Nick) spent a ton of time up in our cramped attic space and pulled of several miracles up there to get things to work. They worked ins...
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This is a review for Josh of Greenwood Heating. Josh and his team did an amazing job of installing our new heat pump. Josh (and Nick) spent a ton of time up in our cramped attic space and pulled of several miracles up there to get things to work. They worked insanely hard in a hot, cramped environment and were super respectful of when I needed to make business calls and kept the house clean all throughout the day. I had no issues leaving Josh and crew alone in the house and they were just really awesome, nice, funny and hard working folks. A note about Greenwood: we chose Greenwood because of all the guarantees they have around price and comfort. Well, after reviewing our house and setup after their initial proposal, they realized they would need a bigger heat pump for our house. Greenwood just quietly upgraded our heat pump for us with no extra cost to us and ended up needing to do more work than expected because our attic is so tight to work. Again, no additional charge. I was so impressed with Josh and the honesty of Greenwood that I had to write a review of them. I hope your experience is as good as mine was!
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By Manny & his partner on 5. on 05/09/19
Manny and his partner (I am so sorry I am forgetting his name now) were super efficient, thorough and professional in installing my new EE gas furnace, replacing a very old oil furnace today (5/9/19). They did not finish until about 9 pm and never complained and m...
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Manny and his partner (I am so sorry I am forgetting his name now) were super efficient, thorough and professional in installing my new EE gas furnace, replacing a very old oil furnace today (5/9/19). They did not finish until about 9 pm and never complained and made sure every little detail was handled to the end. I was amazed at what a huge job it was to remove the old oil fueled furnace and replace it with a new one, and also install a solar-powered ceiling fan. I am so impressed with everyone on the team, from Trevor who handled the sale and made two visits to my house and informed be about the ceiling fan and Volod who supervised the installation of the fan. A great company and team of staff. I will highly recommend you to everyone. I love m y new furnace, if one can love a furnace. Thank you!!!!!!
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By Lyn J. on 05/09/19
I had 2 ductless heat pumps installed by Greenwood Heating and I could not be happier. The whole experience was straightforward and easy from quote to installation to city inspection. My installer, John Brown, really went above and beyond by suggesting an alternati...
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I had 2 ductless heat pumps installed by Greenwood Heating and I could not be happier. The whole experience was straightforward and easy from quote to installation to city inspection. My installer, John Brown, really went above and beyond by suggesting an alternative location for the outdoor compressor unit to help preserve my limited outdoor space. I'm sure that added more work for him, but I am so happy to have full use of my outdoor patio!
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By Victoria M. on 05/09/19
John D. Brown was project manager and is was smooth and easy with great communication. Would definitely recommend!

By Brian S. on 05/06/19
Just have had our a/c over the weekend and love it! We had both central air as well as a mini-split installed in our bedroom (which had no heater ducts). Both worked fantastic. Saif was great!! He was very friendly and connecting. He explained his activities...
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Just have had our a/c over the weekend and love it! We had both central air as well as a mini-split installed in our bedroom (which had no heater ducts). Both worked fantastic. Saif was great!! He was very friendly and connecting. He explained his activities and discussed the best options for running the line sets with special attention to what would have the best appearance with our houses aesthetics. He and his partner worked late, staying on task and maintaining schedule. He took time to explain the advanced thermostats for both of our systems. I appreciated that he went home and read up on some aspects that we were struggling with and also coordinated with other experts back at the office. All in all, a great experience from sales to installation. Best of all, the system is operating and working better than we had expected. Very happy I chose Greenwood after getting estimates from 4 other a/c installers.
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By Reed N. on 05/05/19
They were very good. Chris Coffey and Carlos Barrientes were on time, very courteous and informative. They replaced our gas furnace and added A/C, requiring installation of a return for the upstairs. There were a couple of little things they could have cleaned up b...
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They were very good. Chris Coffey and Carlos Barrientes were on time, very courteous and informative. They replaced our gas furnace and added A/C, requiring installation of a return for the upstairs. There were a couple of little things they could have cleaned up better, but I suspect that's only because they had put in a very long day. Definitely recommend!
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By Chris S. on 05/02/19
A couple of months ago, Greenwood Heating & Air Conditioning in Seattle did a great job installing a new furnace and air conditioning. The sales rep, Adam, was very pleasant, knowledgable, and there was no high pressure sales pitch. He even texted a photo of himsel...
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A couple of months ago, Greenwood Heating & Air Conditioning in Seattle did a great job installing a new furnace and air conditioning. The sales rep, Adam, was very pleasant, knowledgable, and there was no high pressure sales pitch. He even texted a photo of himself, a great security feature, before arriving at my home. Then Ryan led a crew installing the furnace, and they were friendly, professional, and did a great job. Today, Graham came to clean the heating ducts and continued with the pleasant, hardworking, and knowledgable service I’ve come to expect from Greenwood. He worked nonstop for six hours. We have already referred a couple of people to Greenwood, and we will continue to do so. We could not be more pleased with the work they have done for us, and at a very competitive cost.
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By Dave D. on 05/01/19
Greenwood Heating & Air replaced our gas furnace with a new heat pump and a new gas furnace. Sharyn was our Comfort Advisor and she did a great job listening to what was important to us and specing the right system. The installation was complicated due to the com...
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Greenwood Heating & Air replaced our gas furnace with a new heat pump and a new gas furnace. Sharyn was our Comfort Advisor and she did a great job listening to what was important to us and specing the right system. The installation was complicated due to the complexity of the new system, space restrictions of our utility room and the location of the compressor outside. Greenwood coordinated all the electrical work performed by As You Wish Electric so it was done at the same time as the HVAC system install. The system was installed over two days primarily by Sean B. (lead) and his crew. Tony (lead) and Francisco augmented Sean's crew on the second day. They were dedicated professionals, who were friendly, innovative, customer oriented and highly skilled. They solved every challenge with our installation with excellent solutions. The completed installation is great and we are very pleased with the system. I would recommend Greenwood without hesitation. And Greenwood is very fortunate to have such skilled and dedicated employees.
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By Dave D. on 05/01/19
Greenwood Heating & Air replaced our gas furnace with a new heat pump and a new gas furnace. Sharyn was our Comfort Advisor and she did a great job listening to what was important to us and specing the right system. The installation was complicated due to the com...
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Greenwood Heating & Air replaced our gas furnace with a new heat pump and a new gas furnace. Sharyn was our Comfort Advisor and she did a great job listening to what was important to us and specing the right system. The installation was complicated due to the complexity of the new system, space restrictions of our utility room and the location of the compressor outside. Greenwood coordinated all the electrical work performed by As You Wish Electric so it was done at the same time as the HVAC system install. The system was installed over two days primarily by Sean B. (lead) and his crew. Tony (lead) and Francisco augmented Sean's crew on the second day. They were dedicated professionals, who were friendly, innovative, customer oriented and highly skilled. They solved every challenge with our installation with excellent solutions. The completed installation is great and we are very pleased with the system. I would recommend Greenwood without hesitation. And Greenwood is very fortunate to have such skilled and dedicated employees.
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By corrie l. on 04/28/19
Your guys worked all day on what may have been a tougher job than projected, but the end result was slick indeed. Clean installation, fine machinery, and it all works perfectly as advertised. Plenty of heat and cool air at the push of a button. Possibly more ex...
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Your guys worked all day on what may have been a tougher job than projected, but the end result was slick indeed. Clean installation, fine machinery, and it all works perfectly as advertised. Plenty of heat and cool air at the push of a button. Possibly more expensive than some, but you really do usually get what you pay for...and in this case we feel we did. Thank you Greenwood.
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By Paul R. on 04/23/19
Tony and Francisco were the best! Very knowledgeable, and friendly! I was super impressed from start to finish. I would highly recommend these Pro's and Greenwood heating and Air to anyone!

By Corine O. on 04/16/19
I ordered 3 Heating/Cooling units from Greenwood Heating and Cooling. Co. Volodymyr and Will came to my home and installed the units. They were on time and very efficient in their installation. Each day they worked the entire day and were pleasant and hardworkin...
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I ordered 3 Heating/Cooling units from Greenwood Heating and Cooling. Co. Volodymyr and Will came to my home and installed the units. They were on time and very efficient in their installation. Each day they worked the entire day and were pleasant and hardworking.They made sure my house and yard was clean and all materials were put away when they finished. Volodymyr went over how the units worked and tested them when they were finished. I would highly recommend them they do excellent work.
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Reggie D
2 Years
Rating:
80 total reviews!
Don P
3 Years
Rating:
64 total reviews!
Customer Service T
Customer Service Rep.
2 Years
Rating:
(36 total reviews)
Stephen D
1 Year
Rating:
(64 total reviews)
Tony B
6 Years
Rating:
(58 total reviews)
Bob D
24 Years
Rating:
(57 total reviews)

* Total number of reviews and star-ratings are based on data collected during the time period Greenwood Heating and A/C has been using the ReviewBuzz system and may not directly match the data found on each public review site.

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Customer service is always a top priority at Greenwood Heating and A/C. Our BBB Membership rating is like a badge of honor as we continuously strive to provide the best experience for our clients.

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Customer Service T has a 4.5-Star average rating and a total of 36 total reviews
36 total reviews
The Customer Service Team at Greenwood is exactly that, A Team. We work well together striving to create a positive atmosphere with a smile that our customer's can see through the phone. We enjoy our pets, family and local sports teams.
By Francine S. on 08/07/18
I wrote on BBB - I had the best service ever. Mark went out of his way to make sure all was perfect!

By Dino T. on 06/15/18
My wife was referred to Greenwood Heating & AC by one of her clients. I submitted a request for quote and got a prompt call from their awesome Customer Service people and scheduled an appointment. Met with Rod Milne and set the scope of the work and everything went...
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My wife was referred to Greenwood Heating & AC by one of her clients. I submitted a request for quote and got a prompt call from their awesome Customer Service people and scheduled an appointment. Met with Rod Milne and set the scope of the work and everything went 'uphill' from there! Installers Chris C. and his apprentice, Jeff C., came on time and were very friendly and respectful to our home at all times. Mid job, electricians: Randall and Cameron came and performed their part thoroughly and efficiently. Both teams, and Rod M. are to be commended for doing an outstanding, professional job. We highly recommend them!
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By Jane M. on 06/09/18
On June 5, 2018, Greenwood Heating replaced my aging water heater, and the whole procedure was professional and efficient! Dmitry was terrific! He explained everything, answered my questions and really was knowledgeable, all with utmost courtesy! I couldn't be more satisfied!

By Carolyn S. on 01/02/18
Terrible Customer Service. Our family left messages that went unreturned while we are in a cold house. I had to call them again and was told, even tho they installed our furnace two years ago that the soonest they could send a technician, again to our COLD house, ...
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Terrible Customer Service. Our family left messages that went unreturned while we are in a cold house. I had to call them again and was told, even tho they installed our furnace two years ago that the soonest they could send a technician, again to our COLD house, would be in a week. Don't bother with this company, unless you don't mind your house being cold.
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By Mark A. on 07/26/16
One of the heads for the ductless system that we had installed 9/2015 started leaking water last night. Bummer! I called Greenwood at 7:30 am today and the technician (Mark) was at my house by 9:15 am. Everything was up and running, good as new, by 11 am. Great exp...
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One of the heads for the ductless system that we had installed 9/2015 started leaking water last night. Bummer! I called Greenwood at 7:30 am today and the technician (Mark) was at my house by 9:15 am. Everything was up and running, good as new, by 11 am. Great experience! Super nice guy. Very knowledgeable, methodical, and absolutely thorough. He wouldn't leave until he was confident it was working right, and made me feel that I shouldn't hesitate to call with any issues with the unit. Mark also made me feel really welcome to ask questions and showed me how he was going about the fix. He gave me a bunch of great pointers on maintaining my unit. Greenwood guarantees the installation work for life so this didn't cost me a penny. I couldn't be happier with the experience!
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By Janet P. on 07/20/16
Awesome service. You can tell they are watching out for your best interests and I always love spending my dollars with a local, high quality business.

By Rajesh M. on 06/23/16
My relatively new furnace (2013 install) stopped working as the system circuit breaker had tripped due to some kind of short. I was hoping that Greenwood would fix this (parts of labor) without any costs as part of 10yr warranty. The technician fixed in in a jiff...
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My relatively new furnace (2013 install) stopped working as the system circuit breaker had tripped due to some kind of short. I was hoping that Greenwood would fix this (parts of labor) without any costs as part of 10yr warranty. The technician fixed in in a jiffy during his first few mins of starting the job at our home. He spent few more mins in the attempt to locate the root cause of the trip but he couldn't find anything. In the end he blamed this on the thermostat which had worked perfectly fine and continues to do so after the fix-up. I was charged $150 for this few mins job. Greenwood first tried telling me that this cannot be covered as the trip happened due to faulty thermostat and then after my pushback and for lack of a good convincing technical reason, they pushed back stating that as a new owner of the home, the labor warranty is not-transferrable. For something that was as trivial as this and for such a new furnace, I am appalled they decided to push back. I would have given a one-time courtesy waiver even if the labor is non-transferrable. BTW I could 't find this in the initial set of warranty paperwork handed over by the former owner. I found them not reliable due to this and would not consider using them for future service or anything.
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By David R. on 06/21/16
This review is for installer Matthew who's name is not listed on reviewbuzz. He and his crew of 2 came out and installed a Mitzubishi ductless heatpump as the summers here in West Seattle are getting hotter. They were wicked professional, ran a clean job and made s...
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This review is for installer Matthew who's name is not listed on reviewbuzz. He and his crew of 2 came out and installed a Mitzubishi ductless heatpump as the summers here in West Seattle are getting hotter. They were wicked professional, ran a clean job and made sure we knew how to run the unit. We've had a lot of different people do work at this house and our last and I just wish everyone that came out had this level of detail and concern for doing a bang up job! I would highly recommend Greenwood from their in home consultant Rod to email response time from their office to Matthew the lead installer for our job.
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By Bryan M. on 06/11/16
Hello, I just wanted to send a quick note to express my appreciation for exceptional customer service provided by Ed Geiger. Ed provided diagnostic service for issues we were experiencing with our tankless water heater. He provided an explanation of what he was go...
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Hello, I just wanted to send a quick note to express my appreciation for exceptional customer service provided by Ed Geiger. Ed provided diagnostic service for issues we were experiencing with our tankless water heater. He provided an explanation of what he was going to do (in laymen’s terms) and what he suspected the problem to be. It proved to be a simple fix and he recognized that the unit was recently serviced in February. In short, there was no charge to us (in consideration of the recent service) and the repair was made quickly and with little disruption. Ed was courteous, knowledgeable and represented your company very well. Greenwood Heating has earned our loyalty. Thanks. Ann and Bryan Martin
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By J. S. on 04/25/16
Contacted Greenwood Heating 4/13 to request a quote on a few projects.....answered all of their questions......it's now 12 days since I requested a quote - and no apt has been set by Greenwood. I appreciate the fact that they are busy but if they ignore potential...
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Contacted Greenwood Heating 4/13 to request a quote on a few projects.....answered all of their questions......it's now 12 days since I requested a quote - and no apt has been set by Greenwood. I appreciate the fact that they are busy but if they ignore potential opportunities for sales they won't remain busy
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By Ed P. on 04/14/16
Greenwood Heating replaced a gas furnace in our rental home in 2013 and have maintained it every year. They are consistently professional, reliable and courteous. Highly recommend.

By Cynthia H. on 04/12/16
We had a ductless system installed in a rental. Greenwood Heating, Seattle has been very easy to work with. Employees are professional, knowledgeable and efficient, and on time.

By Bill Y. on 04/01/16
I've used Greenwod Heating for years and have always been happy and satisfied with their people and their timely work.

By Kathleen W. on 03/22/16
Reliable knowledgeable

By Stephanie M. on 02/27/16
Paul was very knowledgable about our furnace needs and was able to quickly provide recommendations. I'd highly recommend Greenwood Heating and Air.

By Henri B. on 02/24/16
We have been working with Team Greenwood for well over a decade. They perform our annual scheduled maintenance under contract, and in the past two years the team has installed a tank-less water heater as well as a new HVAC system. The Greenwood sales and installati...
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We have been working with Team Greenwood for well over a decade. They perform our annual scheduled maintenance under contract, and in the past two years the team has installed a tank-less water heater as well as a new HVAC system. The Greenwood sales and installation / maintenance folks are very professional and a pleasure to work with.
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By Chris T. on 02/23/16
Great local business, I feel good supporting them. Easy to make appointment. Ed was punctual and very communicative, explaining every step of the process.

By Thomas T. on 02/23/16
Every person that we have dealt with at Greenwood has been both personable and professional. Recently the technicians performed an annual maintenance on our furnace. They were thorough and discovered a couple of tweaks that would make it even more efficient. It's a great team!

By Maichael C. on 02/18/16
My experience with Greenwood Heating & A/C was positive with communication, scheduling and workmanship. They performed furnace diagnosis and informed there was a crack in condensation collector box which they came back out and replaced in timely manor and fair pric...
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My experience with Greenwood Heating & A/C was positive with communication, scheduling and workmanship. They performed furnace diagnosis and informed there was a crack in condensation collector box which they came back out and replaced in timely manor and fair price. I would recommend to anyone.
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By Jay L. on 02/14/16
Alex and the customer service team really did a great job - quick, efficient and professional. Couldn't be happier with the results!
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