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By nick s. on 11/12/18
the service of Reggie D was very professional , answered all our guestions, was on time, he called before arrival ,we will call him to service our heater again and recommend him to others. sincerely Nick Santora

By Masami B. on 11/07/18
The Greenwood salesman (Rod) was very informational and after our appointment immediately set up an installation date to replace my broken furnace. Jim the technician was also friendly and quickly set up the new furnace in my home. He helped to set up my thermostat...
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The Greenwood salesman (Rod) was very informational and after our appointment immediately set up an installation date to replace my broken furnace. Jim the technician was also friendly and quickly set up the new furnace in my home. He helped to set up my thermostat as well and I am very satisfied with my purchase.
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By Tom C. on 10/21/18
John B. and his crew did an install of split ductless heat pump system for us this weekend. They were on time, courteous and very professional. The installation went very smoothly and John did a great job communicating with us during the process. So far the syste...
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John B. and his crew did an install of split ductless heat pump system for us this weekend. They were on time, courteous and very professional. The installation went very smoothly and John did a great job communicating with us during the process. So far the system seems to be working as advertised. Our overall experience with Greenwood has been excellent, starting with Juan who was our initial contact for the estimate and who was always very responsive to all of our questions. Everyone we have interacted with from their company has been very helpful and I would feel comfortable recommending them to a friend.
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By Dennis S. on 10/19/18
We had a great experience working with Alan, Voladymyr, and Jeff. All of them were very professional. They were able to schedule us for an install of a new heater and ductwork within two weeks of a quote. The new system looks and seems to work great! They weren’...
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We had a great experience working with Alan, Voladymyr, and Jeff. All of them were very professional. They were able to schedule us for an install of a new heater and ductwork within two weeks of a quote. The new system looks and seems to work great! They weren’t the cheapest quote, but seemed to be more knowledgeable about the work needed. I really appreciated them taking the time to explain what was being done, too.
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By Alana R. on 10/09/18
Reggie D. serviced my furnace and provided excellent customer service, explaining all I needed to know about maintenance and the functioning of the furnace.

By Bryan L. on 10/08/18
Looks and works great. Guys were helpful, courteous, and careful. Thanks Tyler and crew.

By Steve R. on 10/04/18
Recently had Greenwood Heating & AC install heat pump in my upstairs. They came to house and bid while still in my house. They called every step of install. Their workers all called and left messages when coming for and during install. Their price at end of job was...
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Recently had Greenwood Heating & AC install heat pump in my upstairs. They came to house and bid while still in my house. They called every step of install. Their workers all called and left messages when coming for and during install. Their price at end of job was exactly as bid although I feel some curves were thrown. All of their technicians were great, friendly, polite. They installed in 3 days! Done! I can't say enough about how they handled the whole transaction. Unbelievable. Kalin H stood out as my lead onsite. Very tight team.
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By Gene H. on 10/04/18
We're very happy with the service we received from the team led by Tyler. He showed up when he said he would, was communicative, and the work is neat and tidy. This install couldn't have been easier. Thanks!

By adora m. on 09/27/18
Customer is under Tom McPharlin on 2302 S Judkins St. Anyway, didn't recall the installer. The only thing I can say about those who installed is - they did not clean up after and did not return trash bins to original spots; also my neighbors complained blockage in common driveway.

By Chase M. on 09/18/18
Kalen, Carlos and Matthew installed a new Trane furnace and Trane multiphase air conditioner at my home. The work was meticulous and they provided thorough testing and education before they finished the job. I'm impressed by their attention to detail and their resp...
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Kalen, Carlos and Matthew installed a new Trane furnace and Trane multiphase air conditioner at my home. The work was meticulous and they provided thorough testing and education before they finished the job. I'm impressed by their attention to detail and their response to all my questions. Five stars!
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By Sherry H. on 09/18/18
Thomas and Tyler D very perfecianal and knew everything. Great installers

By Kevin B. on 09/17/18
Tony and Brian did a great job. On time, conscientious, and hard workers. Recommend them to anyone!

By beth g. on 09/14/18
From the time that someone came online to chat with me to the time that the job was completed, everyone at Greenwood was professional, competent, friendly and efficient. We are completely satisfied with the job that was done, which was the addition of 3 mitsubishi...
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From the time that someone came online to chat with me to the time that the job was completed, everyone at Greenwood was professional, competent, friendly and efficient. We are completely satisfied with the job that was done, which was the addition of 3 mitsubishi units to our home. Volodymyr was awesome- took his time, made sure everything worked and stayed past 7pm to make sure we were happy. The electrician arrived on time and the job was completed in the time that they said it would take. They were very professional, cleaned everything up and were very careful when moving around our house. I would definitely recommend Greenwood to anyone looking for an air conditioner or heating unit and if we decide we need anything else along those lines, we will absolutely be calling Greenwood!
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By MARTIN S. on 09/12/18
Kalen H. (and Carlos) removed two old and installed two new A/C units at my residence during the past 3 days. The quality of their work was superb. It was obvious that they were competent in this job and were willing to answer any and all questions. And the job sit...
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Kalen H. (and Carlos) removed two old and installed two new A/C units at my residence during the past 3 days. The quality of their work was superb. It was obvious that they were competent in this job and were willing to answer any and all questions. And the job site was totally cleaned up before they left. Lastly, with their sense of humor and personalities, it was just plain fun having them around as the job progressed. I highly recommend Greenwood Heating and Air Conditioning and specifically, Kalen H. (and Carlos).
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By Bill W. on 09/10/18
Great service, friendly people, on time.

By Christa O. on 09/07/18
Greenwood did a fantastic job of installing a new furnace and thermostat in my home. The technicians showed my spouse and I how to use the thermostat in an easy-to-understand manner, and before they left they even vacuumed the floor of the area in the house where t...
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Greenwood did a fantastic job of installing a new furnace and thermostat in my home. The technicians showed my spouse and I how to use the thermostat in an easy-to-understand manner, and before they left they even vacuumed the floor of the area in the house where they worked! This wasn't the first time I've used their services, and it won't be the last. I highly recommend Greenwood Heating & A/C.
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By Nancy E. on 09/06/18
I was most impressed with the professionalism of this company from the first time I contacted them. Rob, the man who came to look and bid my project, was wonderful. He took all the time I needed to understand how different components worked and what it meant to ...
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I was most impressed with the professionalism of this company from the first time I contacted them. Rob, the man who came to look and bid my project, was wonderful. He took all the time I needed to understand how different components worked and what it meant to add AC to my system. The info he left with the bid was most helpful and informative. I was really happy with your company's warranties. Volodymyr and the other workers here (one was named Jeff) were most pleasant and came to work and to get the job done in a timely fashion. They answered all my questions and never made me feel I was bothering them. I have never had workmen at my home who were so neat and thoroughly cleaned up before they left on both days. I would certainly recommend this company. The quality of the workmanship and the people involved definitely deserve five stars.
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By Kenan C. on 08/30/18
very glad i had greenwood heating installed my new gas furnace... they were on time and got the job finished when promised.... Kalen H and his assistant we very professional and personable.. I liked how they explained each step before doing it throughout the enti...
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very glad i had greenwood heating installed my new gas furnace... they were on time and got the job finished when promised.... Kalen H and his assistant we very professional and personable.. I liked how they explained each step before doing it throughout the entire furnace install process... thank you...
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By Marc R. on 08/29/18
Our installers Andrew and Eric were very professional and polite. There was an issue where the warehouse sent out the wrong tonage unit and it wasn't discovered until they were ready to fire up the system. Andrew was very professional in discussing the issue with m...
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Our installers Andrew and Eric were very professional and polite. There was an issue where the warehouse sent out the wrong tonage unit and it wasn't discovered until they were ready to fire up the system. Andrew was very professional in discussing the issue with me as well as outlining the steps needed to replace with the correct unit. Greenwood Heating sent the electricians out right away to update the wiring and Andrew and Eric returned the following day to finish the job. When I initially heard the wrong unit was sent I was afraid that we would have to wait while the correct unit was ordered but that was not the case as it was only one additional day for the install. Upon reviewing the finished product the workmanship looks much better than the installation that my neighbor had performed with a different company. I chose Greenwood based on a recommendation from a friend and I have already recommended them to two friends who need HVAC work performed.
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By Mark D. on 08/28/18
Kalen was a real professional and took the time to let me know the install process and gave me some options and advise on the location of the equipment. He was prompt, did quality work and showed respect for my property and how well the system would integrate with ...
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Kalen was a real professional and took the time to let me know the install process and gave me some options and advise on the location of the equipment. He was prompt, did quality work and showed respect for my property and how well the system would integrate with it. It was a pleasant two days with him.
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Select any employee to see all their reviews.

Hicham M
5 Years
Rating:
83 total reviews!
Reggie D
2 Years
Rating:
78 total reviews!
Customer Service T
Customer Service Rep.
2 Years
Rating:
(36 total reviews)
Stephen D
1 Year
Rating:
(64 total reviews)
Don P
3 Years
Rating:
(64 total reviews)
Bob D
24 Years
Rating:
(56 total reviews)

* Total number of reviews and star-ratings are based on data collected during the time period Greenwood Heating and A/C has been using the ReviewBuzz system and may not directly match the data found on each public review site.

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Customer service is always a top priority at Greenwood Heating and A/C. Our BBB Membership rating is like a badge of honor as we continuously strive to provide the best experience for our clients.

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Customer Service T has a 4.5-Star average rating and a total of 36 total reviews
36 total reviews
The Customer Service Team at Greenwood is exactly that, A Team. We work well together striving to create a positive atmosphere with a smile that our customer's can see through the phone. We enjoy our pets, family and local sports teams.
By Francine S. on 08/07/18
I wrote on BBB - I had the best service ever. Mark went out of his way to make sure all was perfect!

By Dino T. on 06/15/18
My wife was referred to Greenwood Heating & AC by one of her clients. I submitted a request for quote and got a prompt call from their awesome Customer Service people and scheduled an appointment. Met with Rod Milne and set the scope of the work and everything went...
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My wife was referred to Greenwood Heating & AC by one of her clients. I submitted a request for quote and got a prompt call from their awesome Customer Service people and scheduled an appointment. Met with Rod Milne and set the scope of the work and everything went 'uphill' from there! Installers Chris C. and his apprentice, Jeff C., came on time and were very friendly and respectful to our home at all times. Mid job, electricians: Randall and Cameron came and performed their part thoroughly and efficiently. Both teams, and Rod M. are to be commended for doing an outstanding, professional job. We highly recommend them!
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By Jane M. on 06/09/18
On June 5, 2018, Greenwood Heating replaced my aging water heater, and the whole procedure was professional and efficient! Dmitry was terrific! He explained everything, answered my questions and really was knowledgeable, all with utmost courtesy! I couldn't be more satisfied!

By Carolyn S. on 01/02/18
Terrible Customer Service. Our family left messages that went unreturned while we are in a cold house. I had to call them again and was told, even tho they installed our furnace two years ago that the soonest they could send a technician, again to our COLD house, ...
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Terrible Customer Service. Our family left messages that went unreturned while we are in a cold house. I had to call them again and was told, even tho they installed our furnace two years ago that the soonest they could send a technician, again to our COLD house, would be in a week. Don't bother with this company, unless you don't mind your house being cold.
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By Mark A. on 07/26/16
One of the heads for the ductless system that we had installed 9/2015 started leaking water last night. Bummer! I called Greenwood at 7:30 am today and the technician (Mark) was at my house by 9:15 am. Everything was up and running, good as new, by 11 am. Great exp...
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One of the heads for the ductless system that we had installed 9/2015 started leaking water last night. Bummer! I called Greenwood at 7:30 am today and the technician (Mark) was at my house by 9:15 am. Everything was up and running, good as new, by 11 am. Great experience! Super nice guy. Very knowledgeable, methodical, and absolutely thorough. He wouldn't leave until he was confident it was working right, and made me feel that I shouldn't hesitate to call with any issues with the unit. Mark also made me feel really welcome to ask questions and showed me how he was going about the fix. He gave me a bunch of great pointers on maintaining my unit. Greenwood guarantees the installation work for life so this didn't cost me a penny. I couldn't be happier with the experience!
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By Janet P. on 07/20/16
Awesome service. You can tell they are watching out for your best interests and I always love spending my dollars with a local, high quality business.

By Rajesh M. on 06/23/16
My relatively new furnace (2013 install) stopped working as the system circuit breaker had tripped due to some kind of short. I was hoping that Greenwood would fix this (parts of labor) without any costs as part of 10yr warranty. The technician fixed in in a jiff...
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My relatively new furnace (2013 install) stopped working as the system circuit breaker had tripped due to some kind of short. I was hoping that Greenwood would fix this (parts of labor) without any costs as part of 10yr warranty. The technician fixed in in a jiffy during his first few mins of starting the job at our home. He spent few more mins in the attempt to locate the root cause of the trip but he couldn't find anything. In the end he blamed this on the thermostat which had worked perfectly fine and continues to do so after the fix-up. I was charged $150 for this few mins job. Greenwood first tried telling me that this cannot be covered as the trip happened due to faulty thermostat and then after my pushback and for lack of a good convincing technical reason, they pushed back stating that as a new owner of the home, the labor warranty is not-transferrable. For something that was as trivial as this and for such a new furnace, I am appalled they decided to push back. I would have given a one-time courtesy waiver even if the labor is non-transferrable. BTW I could 't find this in the initial set of warranty paperwork handed over by the former owner. I found them not reliable due to this and would not consider using them for future service or anything.
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By David R. on 06/21/16
This review is for installer Matthew who's name is not listed on reviewbuzz. He and his crew of 2 came out and installed a Mitzubishi ductless heatpump as the summers here in West Seattle are getting hotter. They were wicked professional, ran a clean job and made s...
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This review is for installer Matthew who's name is not listed on reviewbuzz. He and his crew of 2 came out and installed a Mitzubishi ductless heatpump as the summers here in West Seattle are getting hotter. They were wicked professional, ran a clean job and made sure we knew how to run the unit. We've had a lot of different people do work at this house and our last and I just wish everyone that came out had this level of detail and concern for doing a bang up job! I would highly recommend Greenwood from their in home consultant Rod to email response time from their office to Matthew the lead installer for our job.
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By Bryan M. on 06/11/16
Hello, I just wanted to send a quick note to express my appreciation for exceptional customer service provided by Ed Geiger. Ed provided diagnostic service for issues we were experiencing with our tankless water heater. He provided an explanation of what he was go...
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Hello, I just wanted to send a quick note to express my appreciation for exceptional customer service provided by Ed Geiger. Ed provided diagnostic service for issues we were experiencing with our tankless water heater. He provided an explanation of what he was going to do (in laymen’s terms) and what he suspected the problem to be. It proved to be a simple fix and he recognized that the unit was recently serviced in February. In short, there was no charge to us (in consideration of the recent service) and the repair was made quickly and with little disruption. Ed was courteous, knowledgeable and represented your company very well. Greenwood Heating has earned our loyalty. Thanks. Ann and Bryan Martin
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By J. S. on 04/25/16
Contacted Greenwood Heating 4/13 to request a quote on a few projects.....answered all of their questions......it's now 12 days since I requested a quote - and no apt has been set by Greenwood. I appreciate the fact that they are busy but if they ignore potential...
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Contacted Greenwood Heating 4/13 to request a quote on a few projects.....answered all of their questions......it's now 12 days since I requested a quote - and no apt has been set by Greenwood. I appreciate the fact that they are busy but if they ignore potential opportunities for sales they won't remain busy
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By Ed P. on 04/14/16
Greenwood Heating replaced a gas furnace in our rental home in 2013 and have maintained it every year. They are consistently professional, reliable and courteous. Highly recommend.

By Cynthia H. on 04/12/16
We had a ductless system installed in a rental. Greenwood Heating, Seattle has been very easy to work with. Employees are professional, knowledgeable and efficient, and on time.

By Bill Y. on 04/01/16
I've used Greenwod Heating for years and have always been happy and satisfied with their people and their timely work.

By Kathleen W. on 03/22/16
Reliable knowledgeable

By Stephanie M. on 02/27/16
Paul was very knowledgable about our furnace needs and was able to quickly provide recommendations. I'd highly recommend Greenwood Heating and Air.

By Henri B. on 02/24/16
We have been working with Team Greenwood for well over a decade. They perform our annual scheduled maintenance under contract, and in the past two years the team has installed a tank-less water heater as well as a new HVAC system. The Greenwood sales and installati...
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We have been working with Team Greenwood for well over a decade. They perform our annual scheduled maintenance under contract, and in the past two years the team has installed a tank-less water heater as well as a new HVAC system. The Greenwood sales and installation / maintenance folks are very professional and a pleasure to work with.
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By Chris T. on 02/23/16
Great local business, I feel good supporting them. Easy to make appointment. Ed was punctual and very communicative, explaining every step of the process.

By Thomas T. on 02/23/16
Every person that we have dealt with at Greenwood has been both personable and professional. Recently the technicians performed an annual maintenance on our furnace. They were thorough and discovered a couple of tweaks that would make it even more efficient. It's a great team!

By Maichael C. on 02/18/16
My experience with Greenwood Heating & A/C was positive with communication, scheduling and workmanship. They performed furnace diagnosis and informed there was a crack in condensation collector box which they came back out and replaced in timely manor and fair pric...
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My experience with Greenwood Heating & A/C was positive with communication, scheduling and workmanship. They performed furnace diagnosis and informed there was a crack in condensation collector box which they came back out and replaced in timely manor and fair price. I would recommend to anyone.
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By Jay L. on 02/14/16
Alex and the customer service team really did a great job - quick, efficient and professional. Couldn't be happier with the results!
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