CALL TO SCHEDULE
206-784-1818
By ED J. on 01/19/19
Tony and Frisco did a great job installing the new Furnance.

By don-kara_st@msn.com on 01/09/19
Chris C and Carlos did a great job on installing a new furnace for our house. I appreciate their efforts, seeing that the new furnace we picked, required much more intricate venting than anticipated. They had to move a large amount of items in our garage to get the...
(View More)
Chris C and Carlos did a great job on installing a new furnace for our house. I appreciate their efforts, seeing that the new furnace we picked, required much more intricate venting than anticipated. They had to move a large amount of items in our garage to get the new furnace installed and I appreciate all their efforts. They also helped us modify the amount of air flow going into one room that previously had too much air flow. I would highly recommend them for your next furnace installation.
(View Less)

By Kraig on 01/07/19
Tony B and Francisco came and completed the install of our Furnace and AC unit today. Tony corrected some things that were not quite right from the intial installation and really took the time and effort to get it done right, inspite of facing a long commute home. ...
(View More)
Tony B and Francisco came and completed the install of our Furnace and AC unit today. Tony corrected some things that were not quite right from the intial installation and really took the time and effort to get it done right, inspite of facing a long commute home. Tony and his parter Francisco were top notch and their desire to do it right was very much appreciated! Highly recomended and if you can, ask for Tony and Francisco.
(View Less)

By Zee S. on 01/04/19
Quinten did a great job -- diagnosed and fixed the problem promptly. Very personable and friendly. And thanks for the "bonus."

By T O. on 01/04/19
Great service from Greenwood Heating and Air. John, Thomas and Zach arrived early in the day to put in the new furnace. I was so grateful for their fast and efficient service. I also noted several others who were helpful getting heat back on!

By Melissa D. on 01/02/19
Fabulous team installed my new gas furnace. Polite, friendly and cleaned up my messes along with the little dust they created! Also, so sweet to my two old pups - greeting them and letting them sniff around the site. Many thanks!

By James C. on 12/29/18
Sean is without a doubt the best service tech that I have encountered. He arrived on time, was friendly, patient and extremely qualified to handle the installation of our new furnace and air conditioner. As the installation and start up proceeded Sean was able to...
(View More)
Sean is without a doubt the best service tech that I have encountered. He arrived on time, was friendly, patient and extremely qualified to handle the installation of our new furnace and air conditioner. As the installation and start up proceeded Sean was able to address all of the issues that arose and took the time to explain what was happening and answered all of our questions. He was very careful to ensure that the installations complied with our complex requirements. Upon completion of the installations Sean took the time to thoroughly explain the operation of both the furnace and air conditioner. He reviewed the operation manuals with us and very thoroughly and patiently walked us through the thermostat operation and had us operate the thermostat to be sure we were able to do it on our own. He also explained the warranties and service contracts. Before Sean left he made absolutely sure he had addressed all of our questions and that we were able to understand and operate the systems. I am not sure how we rate Sean but it should be the highest rating plus plus!!! Based on Sean’s performance alone I understand why Greenwood Heating and A/C has such an excellent rating and reputation. Jim and Kit Cole
(View Less)

By James C. on 12/29/18
Sean is without a doubt the best service tech that I have encountered. He arrived on time, was friendly, patient and extremely qualified to handle the installation of our new furnace and air conditioner. As the installation and start up proceeded Sean was able to...
(View More)
Sean is without a doubt the best service tech that I have encountered. He arrived on time, was friendly, patient and extremely qualified to handle the installation of our new furnace and air conditioner. As the installation and start up proceeded Sean was able to address all of the issues that arose and took the time to explain what was happening and answered all of our questions. He was very careful to ensure that the installations complied with our complex requirements. Upon completion of the installations Sean took the time to thoroughly explain the operation of both the furnace and air conditioner. He reviewed the operation manuals with us and very thoroughly and patiently walked us through the thermostat operation and had us operate the thermostat to be sure we were able to do it on our own. He also explained the warranties and service contracts. Before Sean left he made absolutely sure he had addressed all of our questions and that we were able to understand and operate the systems. I am not sure how we rate Sean but it should be the highest rating plus plus!!! Based on Sean’s performance alone I understand why Greenwood Heating and A/C has such an excellent rating and reputation. Jim and Kit Cole
(View Less)

By Ted K. on 12/28/18
I was impressed with this company's use of technology in scheduling and confirming an appointment....and the service tech showed up right as scheduled. He was great; diagnosed our furnace's problem immediately and then drove to the distributor to get the parts and...
(View More)
I was impressed with this company's use of technology in scheduling and confirming an appointment....and the service tech showed up right as scheduled. He was great; diagnosed our furnace's problem immediately and then drove to the distributor to get the parts and returned promptly to complete the repair. I was so impressed that I signed up for their annual service agreement.
(View Less)

By Jennifer M. on 12/28/18
Saif & Tim installed a new combi boiler for me between Christmas and New Year's - they did a quick and neat job, kept me informed with how it was going & answered any questions I had along the way. Very happy!

By Elmer B. on 12/27/18
Tyler and Thomas did an excellent job of installing the gas line from the meter, hot water heater and my new gas furnace. The job involved the conversion from oil forced air to gas forced air plus. They both listened to any of my questions, concerns, and any input ...
(View More)
Tyler and Thomas did an excellent job of installing the gas line from the meter, hot water heater and my new gas furnace. The job involved the conversion from oil forced air to gas forced air plus. They both listened to any of my questions, concerns, and any input I may have had. Throughout the day, they both continued to work very diligently and professionally. The post job cleanup was good, and so was the completion rundown I was given to inform me of what I needed to know. Both installers do a great job representing Greenwood and are a credit to your company.
(View Less)

By Bailey & Jake H. on 12/26/18
Tony and Francisco's team were professional and wonderful to work with. They kept us updated on the project timeline and worked hard to complete project on time. Overall a great experience with Greenwood and would highly recommend choosing them for your home heating and a/c needs!

By Susan B. on 12/22/18
Chris and his assistant Carlos did a wonderful job. They arrived on time, had the old furnace out and the new one in by Noon. They needed to move some shelves and the items on them. Everything was put back in place. They carefully cleaned the work area and they wer...
(View More)
Chris and his assistant Carlos did a wonderful job. They arrived on time, had the old furnace out and the new one in by Noon. They needed to move some shelves and the items on them. Everything was put back in place. They carefully cleaned the work area and they were very careful of the walls. Imran did the analysis of my repair options (the furnace was not working) and replacement options. He was clear, thorough, and did not pressure me on the decision to repair or replace the furnace. He provided very helpful information about the problem with the most high efficient furnace option because it requires plastic piping and cannot be vented through the chimney. Given the physical layout of my home and codes there was not any good option for venting. I would highly recommend GreenWood. They have been my service provider for many years.
(View Less)

By Tom A. on 12/21/18
Tyler D. and Tom successfully installed the furnace and water tank that we ordered. They were both easy to talk to, answered my questions with knowledge and patience, and worked accurately and efficiently. The work site was clean upon departure with Tyler going o...
(View More)
Tyler D. and Tom successfully installed the furnace and water tank that we ordered. They were both easy to talk to, answered my questions with knowledge and patience, and worked accurately and efficiently. The work site was clean upon departure with Tyler going over the details of the work they did. Both Tyler and Tom were pleasant to work with. We are very happy with the results! Thank you!
(View Less)

By Tiffany J. on 12/19/18
Tony B. did an excellent job installing our water heater. On time, was on schedule and let me know how the progress was going. He left the area clean when he left. Very knowledgeable and would have Greenwood heating come back.

By Valerie C. on 12/18/18
Chris C and his associate went above and beyond the call of duty. Prompt, very courteous and patient, left the site cleaner than when they arrived ( ha! ), did a great job! An excellent experience.

By Karen on 12/17/18
Easy to work with and helpful in addressing questions.

By Deborah T. on 12/16/18
GreenWood Heating is fantastic. We had a very inconvenient problem right at the holidays. We felt like we had incredible service from start to finish. Great help making decisions and then an installation on a fast schedule that worked for us. Tony B. and Franci...
(View More)
GreenWood Heating is fantastic. We had a very inconvenient problem right at the holidays. We felt like we had incredible service from start to finish. Great help making decisions and then an installation on a fast schedule that worked for us. Tony B. and Francisco did the installation and they could not have been better. Arrived when expected, did a fantastic installation and kept us posted on the progress. Plus they are very enjoyable and professional! I can’t say enough good things about this company!
(View Less)

By Bradley J. on 12/11/18
Fast emergency service on a Saturday, great work, great advice, great customer service.

By Garrett F. on 12/07/18
Great service from Abinesh! Greenwood e-mailed a picture of him so I knew who to expect. It was supposed be routine maintenance and vent cleaning, but the furnace wasn’t working. Abinesh was able to get a repair tech out to find and fix the problem, then get back...
(View More)
Great service from Abinesh! Greenwood e-mailed a picture of him so I knew who to expect. It was supposed be routine maintenance and vent cleaning, but the furnace wasn’t working. Abinesh was able to get a repair tech out to find and fix the problem, then get back to what he came out for. Everything was done within a couple of hours and I couldn’t be happier.
(View Less)
No affiliation exists between ReviewBuzz and any of the review site organizations or systems listed on this page.
CALL TO SCHEDULE
206-784-1818

Select any employee to see all their reviews.

Hicham M
5 Years
Rating:
83 total reviews!
Reggie D
2 Years
Rating:
79 total reviews!
Customer Service T
Customer Service Rep.
2 Years
Rating:
(36 total reviews)
Stephen D
1 Year
Rating:
(64 total reviews)
Don P
3 Years
Rating:
(64 total reviews)
Bob D
24 Years
Rating:
(56 total reviews)

* Total number of reviews and star-ratings are based on data collected during the time period Greenwood Heating and A/C has been using the ReviewBuzz system and may not directly match the data found on each public review site.

1. Choose a Service Pro

RATE service by rolling over the stars:

Post Review
Why is this needed?
CALL TO SCHEDULE
206-784-1818

Customer service is always a top priority at Greenwood Heating and A/C. Our BBB Membership rating is like a badge of honor as we continuously strive to provide the best experience for our clients.

No affiliation exists between ReviewBuzz and any of the review site organizations or systems listed on this page.
CALL TO SCHEDULE
206-784-1818
Customer Service T has a 4.5-Star average rating and a total of 36 total reviews
36 total reviews
The Customer Service Team at Greenwood is exactly that, A Team. We work well together striving to create a positive atmosphere with a smile that our customer's can see through the phone. We enjoy our pets, family and local sports teams.
By Francine S. on 08/07/18
I wrote on BBB - I had the best service ever. Mark went out of his way to make sure all was perfect!

By Dino T. on 06/15/18
My wife was referred to Greenwood Heating & AC by one of her clients. I submitted a request for quote and got a prompt call from their awesome Customer Service people and scheduled an appointment. Met with Rod Milne and set the scope of the work and everything went...
(View More)
My wife was referred to Greenwood Heating & AC by one of her clients. I submitted a request for quote and got a prompt call from their awesome Customer Service people and scheduled an appointment. Met with Rod Milne and set the scope of the work and everything went 'uphill' from there! Installers Chris C. and his apprentice, Jeff C., came on time and were very friendly and respectful to our home at all times. Mid job, electricians: Randall and Cameron came and performed their part thoroughly and efficiently. Both teams, and Rod M. are to be commended for doing an outstanding, professional job. We highly recommend them!
(View Less)

By Jane M. on 06/09/18
On June 5, 2018, Greenwood Heating replaced my aging water heater, and the whole procedure was professional and efficient! Dmitry was terrific! He explained everything, answered my questions and really was knowledgeable, all with utmost courtesy! I couldn't be more satisfied!

By Carolyn S. on 01/02/18
Terrible Customer Service. Our family left messages that went unreturned while we are in a cold house. I had to call them again and was told, even tho they installed our furnace two years ago that the soonest they could send a technician, again to our COLD house, ...
(View More)
Terrible Customer Service. Our family left messages that went unreturned while we are in a cold house. I had to call them again and was told, even tho they installed our furnace two years ago that the soonest they could send a technician, again to our COLD house, would be in a week. Don't bother with this company, unless you don't mind your house being cold.
(View Less)

By Mark A. on 07/26/16
One of the heads for the ductless system that we had installed 9/2015 started leaking water last night. Bummer! I called Greenwood at 7:30 am today and the technician (Mark) was at my house by 9:15 am. Everything was up and running, good as new, by 11 am. Great exp...
(View More)
One of the heads for the ductless system that we had installed 9/2015 started leaking water last night. Bummer! I called Greenwood at 7:30 am today and the technician (Mark) was at my house by 9:15 am. Everything was up and running, good as new, by 11 am. Great experience! Super nice guy. Very knowledgeable, methodical, and absolutely thorough. He wouldn't leave until he was confident it was working right, and made me feel that I shouldn't hesitate to call with any issues with the unit. Mark also made me feel really welcome to ask questions and showed me how he was going about the fix. He gave me a bunch of great pointers on maintaining my unit. Greenwood guarantees the installation work for life so this didn't cost me a penny. I couldn't be happier with the experience!
(View Less)

By Janet P. on 07/20/16
Awesome service. You can tell they are watching out for your best interests and I always love spending my dollars with a local, high quality business.

By Rajesh M. on 06/23/16
My relatively new furnace (2013 install) stopped working as the system circuit breaker had tripped due to some kind of short. I was hoping that Greenwood would fix this (parts of labor) without any costs as part of 10yr warranty. The technician fixed in in a jiff...
(View More)
My relatively new furnace (2013 install) stopped working as the system circuit breaker had tripped due to some kind of short. I was hoping that Greenwood would fix this (parts of labor) without any costs as part of 10yr warranty. The technician fixed in in a jiffy during his first few mins of starting the job at our home. He spent few more mins in the attempt to locate the root cause of the trip but he couldn't find anything. In the end he blamed this on the thermostat which had worked perfectly fine and continues to do so after the fix-up. I was charged $150 for this few mins job. Greenwood first tried telling me that this cannot be covered as the trip happened due to faulty thermostat and then after my pushback and for lack of a good convincing technical reason, they pushed back stating that as a new owner of the home, the labor warranty is not-transferrable. For something that was as trivial as this and for such a new furnace, I am appalled they decided to push back. I would have given a one-time courtesy waiver even if the labor is non-transferrable. BTW I could 't find this in the initial set of warranty paperwork handed over by the former owner. I found them not reliable due to this and would not consider using them for future service or anything.
(View Less)

By David R. on 06/21/16
This review is for installer Matthew who's name is not listed on reviewbuzz. He and his crew of 2 came out and installed a Mitzubishi ductless heatpump as the summers here in West Seattle are getting hotter. They were wicked professional, ran a clean job and made s...
(View More)
This review is for installer Matthew who's name is not listed on reviewbuzz. He and his crew of 2 came out and installed a Mitzubishi ductless heatpump as the summers here in West Seattle are getting hotter. They were wicked professional, ran a clean job and made sure we knew how to run the unit. We've had a lot of different people do work at this house and our last and I just wish everyone that came out had this level of detail and concern for doing a bang up job! I would highly recommend Greenwood from their in home consultant Rod to email response time from their office to Matthew the lead installer for our job.
(View Less)

By Bryan M. on 06/11/16
Hello, I just wanted to send a quick note to express my appreciation for exceptional customer service provided by Ed Geiger. Ed provided diagnostic service for issues we were experiencing with our tankless water heater. He provided an explanation of what he was go...
(View More)
Hello, I just wanted to send a quick note to express my appreciation for exceptional customer service provided by Ed Geiger. Ed provided diagnostic service for issues we were experiencing with our tankless water heater. He provided an explanation of what he was going to do (in laymen’s terms) and what he suspected the problem to be. It proved to be a simple fix and he recognized that the unit was recently serviced in February. In short, there was no charge to us (in consideration of the recent service) and the repair was made quickly and with little disruption. Ed was courteous, knowledgeable and represented your company very well. Greenwood Heating has earned our loyalty. Thanks. Ann and Bryan Martin
(View Less)

By J. S. on 04/25/16
Contacted Greenwood Heating 4/13 to request a quote on a few projects.....answered all of their questions......it's now 12 days since I requested a quote - and no apt has been set by Greenwood. I appreciate the fact that they are busy but if they ignore potential...
(View More)
Contacted Greenwood Heating 4/13 to request a quote on a few projects.....answered all of their questions......it's now 12 days since I requested a quote - and no apt has been set by Greenwood. I appreciate the fact that they are busy but if they ignore potential opportunities for sales they won't remain busy
(View Less)

By Ed P. on 04/14/16
Greenwood Heating replaced a gas furnace in our rental home in 2013 and have maintained it every year. They are consistently professional, reliable and courteous. Highly recommend.

By Cynthia H. on 04/12/16
We had a ductless system installed in a rental. Greenwood Heating, Seattle has been very easy to work with. Employees are professional, knowledgeable and efficient, and on time.

By Bill Y. on 04/01/16
I've used Greenwod Heating for years and have always been happy and satisfied with their people and their timely work.

By Kathleen W. on 03/22/16
Reliable knowledgeable

By Stephanie M. on 02/27/16
Paul was very knowledgable about our furnace needs and was able to quickly provide recommendations. I'd highly recommend Greenwood Heating and Air.

By Henri B. on 02/24/16
We have been working with Team Greenwood for well over a decade. They perform our annual scheduled maintenance under contract, and in the past two years the team has installed a tank-less water heater as well as a new HVAC system. The Greenwood sales and installati...
(View More)
We have been working with Team Greenwood for well over a decade. They perform our annual scheduled maintenance under contract, and in the past two years the team has installed a tank-less water heater as well as a new HVAC system. The Greenwood sales and installation / maintenance folks are very professional and a pleasure to work with.
(View Less)

By Chris T. on 02/23/16
Great local business, I feel good supporting them. Easy to make appointment. Ed was punctual and very communicative, explaining every step of the process.

By Thomas T. on 02/23/16
Every person that we have dealt with at Greenwood has been both personable and professional. Recently the technicians performed an annual maintenance on our furnace. They were thorough and discovered a couple of tweaks that would make it even more efficient. It's a great team!

By Maichael C. on 02/18/16
My experience with Greenwood Heating & A/C was positive with communication, scheduling and workmanship. They performed furnace diagnosis and informed there was a crack in condensation collector box which they came back out and replaced in timely manor and fair pric...
(View More)
My experience with Greenwood Heating & A/C was positive with communication, scheduling and workmanship. They performed furnace diagnosis and informed there was a crack in condensation collector box which they came back out and replaced in timely manor and fair price. I would recommend to anyone.
(View Less)

By Jay L. on 02/14/16
Alex and the customer service team really did a great job - quick, efficient and professional. Couldn't be happier with the results!
No affiliation exists between ReviewBuzz and any of the review site organizations or systems listed on this page.