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By Nicole P. on 01/16/18
After years of many issues with our HVAC system, Adon made a quick diagnosis and outlined clear and simple thermostat instructions after just one visit. Not only was Adon thorough and concise, he was also incredibly aware of our needs and was extremely patient. I l...
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After years of many issues with our HVAC system, Adon made a quick diagnosis and outlined clear and simple thermostat instructions after just one visit. Not only was Adon thorough and concise, he was also incredibly aware of our needs and was extremely patient. I look forward to his visit this week when he comes to install the part. He assured me that if I had any questions, he would go over everything again with me until I understood it 100%. I have never had such a positive experience with a technician! Five out of five stars, this human is absolutely wonderful.
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By Brad H. on 01/13/18
We recently had a ductless mini-split installed by John Brown and his team from Greenwood Heating and Air Conditioning. John and his team exceeded our expectations on professionalism, attention to detail, and a quality job very well done. We highly recommend Greenw...
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We recently had a ductless mini-split installed by John Brown and his team from Greenwood Heating and Air Conditioning. John and his team exceeded our expectations on professionalism, attention to detail, and a quality job very well done. We highly recommend Greenwood and John (if you’re lucky to get him on your project) for those in the market for a ductless mini-split. Thank you!
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By Brad H. on 01/13/18
We recently had a ductless mini-split installed by John Brown and his team from Greenwood Heating and Air Conditioning. John and his team exceeded our expectations on professionalism, attention to detail, and a quality job very well done. We highly recommend Greenw...
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We recently had a ductless mini-split installed by John Brown and his team from Greenwood Heating and Air Conditioning. John and his team exceeded our expectations on professionalism, attention to detail, and a quality job very well done. We highly recommend Greenwood and John (if you’re lucky to get him on your project) for those in the market for a ductless mini-split. Thank you!
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By Julie T. on 01/13/18
I thought we were going to need a new furnace, but Quinten cleaned it out and fixed a part that needed repairing. We were so happy with his advice, friendliness and service knowledge!

By Steven T. on 01/12/18
Tyler did a terrific job providing leadership during the installation of my AC unit. When help was needed he called in "The Bob" and waited for a replacement coil. We discussed the details of the job and options. He delivered even more than we agreed to by not havi...
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Tyler did a terrific job providing leadership during the installation of my AC unit. When help was needed he called in "The Bob" and waited for a replacement coil. We discussed the details of the job and options. He delivered even more than we agreed to by not having to cut access holes in the sheet rock. It took long hours on a Friday evening and Tyler and the crew remained until the job was done and cleaned up. Terrific job!
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By Kathleen C. on 01/12/18
Adon was helpful and professional.

By Kevin H. on 01/11/18
Nothing but rave reviews for Greenwood Heating for our furnace replacement! Monday: furnace was acting up. Reggie came out that afternoon, and quickly diagnosed a bad valve on our nearly 30-yr-old gas furnace. Gave us an estimate on replacing the part, but we d...
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Nothing but rave reviews for Greenwood Heating for our furnace replacement! Monday: furnace was acting up. Reggie came out that afternoon, and quickly diagnosed a bad valve on our nearly 30-yr-old gas furnace. Gave us an estimate on replacing the part, but we decided to replace the whole thing, given its age. Tues: met with Charles to discuss options. Very friendly and helpful. Checked the house to calculate the right size (our old one was too big) and discuss options. Didn't feel like he was pressuring or upselling us, since he ruled out some options that would have cost more but did not suit our house. Thurs: Tyler D, Matt, and (Travis?) came out to install. They called ahead and were there when expected. Very friendly. Put down dropcloths to protect our carpet. Got new furnace installed without issues. Tyler showed me the new setup, offered to explain the thermostat. Work looks very professional, and they cleaned up afterwards. BONUS: the vent on our water heater had been installed incorrectly before, and was dangling too high to reach the tank. Tyler and the team fixed that for us too, without us even asking. A great experience all around. Thank you everyone at Greenwood Heating!
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By Barbara M. on 01/10/18
I want to commend Tony B. and his assistant Carlos from Greenwood Heating and A/C for the exceptional work they did installing my new tankless water heater and furnace. They arrived promptly at the stated time and were both professional, friendly, courteous and re...
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I want to commend Tony B. and his assistant Carlos from Greenwood Heating and A/C for the exceptional work they did installing my new tankless water heater and furnace. They arrived promptly at the stated time and were both professional, friendly, courteous and respectful, not only to me and my family but to our home. It was a two day job, but when they found out we hadn't had any hot water for almost two weeks, they stayed late to install BOTH the new water heater and the furnace and used the second day to do the finishing work. I appreciated their willingness to stop what they were doing to explain and show their work whenever I had a question, without making me feel like I was bothering them or keeping them from finishing. They were never rushed and took their time to do quality work. My family and I are 100% satisfied with the great work they did and plan on calling them again when we have our new extension built.
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By Susan F. on 01/10/18
I had my first annual service for my furnace and it was a very good experience. Reggie walked me through everything he did, patiently provided me training on use of my thermostat and was genuinely kind. Great customer service!

By Patricia B. on 01/09/18
Adon came in response to an error msg on our Mitsubishi Heat Pump. He was professional, helpful & a great teacher! I needed to learn more about our home units & now know how to prevent the problem. I always appreciate the helpful attitude & professionalism of Green...
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Adon came in response to an error msg on our Mitsubishi Heat Pump. He was professional, helpful & a great teacher! I needed to learn more about our home units & now know how to prevent the problem. I always appreciate the helpful attitude & professionalism of Greenwood Technicians. They're the best!
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By Marion V. on 01/09/18
Hicham, our Greenwood service pro, was friendly, thorough, and knowledgeable. He provided us with helpful tips to keep our furnace working and in tip top shape. We highly recommend Greenwood Heating and Air.

By Edna S. on 01/06/18
Paul responded within an hour to the message on the emergency line. He was very professional and thorough. He was very clear about what his workload looked like (six other emergency calls) came in before me that day and made sure I would be ok. I knew what to ex...
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Paul responded within an hour to the message on the emergency line. He was very professional and thorough. He was very clear about what his workload looked like (six other emergency calls) came in before me that day and made sure I would be ok. I knew what to expect in terms of price, service and customer expectations. So it was wonderful that he was able to stop by with his busy schedule, did the diagnostic tests which let me know that I didn't need to replace the furnace but a new thermostat. Luckily he had a new one available in his truck that would work with my furnace (originally purchased and installed by Greenwood Heating). There was no hard sales or pressure tactics when he was explaining my options and what he could or could not do during the emergency call. It was very reassuring during a stressful time knowing it was going to snow.
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By David S. on 01/05/18
Impressive! Calling with a courteous heads-up, Don arrived early (good) in the window of time expected.Instant identification of the problem like a specialist. Don kept me informed as he worked explaining some fine points of the whys and wherefores. When the motor...
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Impressive! Calling with a courteous heads-up, Don arrived early (good) in the window of time expected.Instant identification of the problem like a specialist. Don kept me informed as he worked explaining some fine points of the whys and wherefores. When the motor was running (new motor) he gave it time to warm up the two-days-cold house before turning it off again to complete details of the installation...much appreciated. Oh ya...and he didn't flinch when my 75 pound dog jumped on him. Did I say impressive? You bet.
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By Tim c. on 01/03/18
Class act from beginning to end. Gracious, polite upon arrival, receptive to all questions, did his job and was gone. Bam! As it could be, as is should be , as it was!

By Patrick H. on 01/03/18
Installer arrived on time, courteous, friendly and completed the work earlier than expected.

By Carolyn S. on 01/02/18
Terrible Customer Service. Our family left messages that went unreturned while we are in a cold house. I had to call them again and was told, even tho they installed our furnace two years ago that the soonest they could send a technician, again to our COLD house, ...
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Terrible Customer Service. Our family left messages that went unreturned while we are in a cold house. I had to call them again and was told, even tho they installed our furnace two years ago that the soonest they could send a technician, again to our COLD house, would be in a week. Don't bother with this company, unless you don't mind your house being cold.
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By Amit G. on 12/29/17
Epic service. Super courteous. Kalen was focused on getting the right thing done for my house, listed carefully to my needs, and implemented the best solution. Super happy by the service and would recommend w/out an iota of doubt.

By Carla b. on 12/29/17
I was really happy with the service Quinten from Greenwood Heating provided. He was really prompt, knowledgeable, efficient about what needed to be done, and best of all was able to get the part needed the same day! He didn't try to sell or oversell, and just gave ...
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I was really happy with the service Quinten from Greenwood Heating provided. He was really prompt, knowledgeable, efficient about what needed to be done, and best of all was able to get the part needed the same day! He didn't try to sell or oversell, and just gave me straight advice about best practices for maintenance of the furnace. I have had other companies who have tried to see me special contracts etc. but not in this case. Refreshing!
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By Angry C. on 12/27/17
update: the vice president called after this review and sincerely apologized. Thank you. But that's what I feel at least the service manager should've done after my first call, instead after my 5th call he just tell me that everything they did was correct... It's ...
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update: the vice president called after this review and sincerely apologized. Thank you. But that's what I feel at least the service manager should've done after my first call, instead after my 5th call he just tell me that everything they did was correct... It's a long story so let's get the TLDR right off the bat, rip off pricing, impolite and impatient technician Imran S, and service manager who doesn't care about the customer. I signed up for the service plan with this company last year, I wanted to understand a bit more about our heater system so I took a day off to wait for the technician. The technician arrived on time, but was awful to talk to, extremely pushy and very impatient, also most importantly, totally unprofessional. Impatience and impolite: He looked at my system and right away said it's installed "in wrong application", ok fine, I asked a couple questions, he explained that this heater can't take the burden of both hot water heater and room heater. I followed up with more detailed questions, then he just became impatient and told me"I've been a boiler technician for 13 years, I can't condense all that technical information into a few minutes, it's all very technical". Now I consider myself a pretty technical person as a 5 year software engineer with electronic engineer degree, nothing he said is difficult to understand, it's only difficult to have him answer my questions directly. Further more, even if it takes time, I feel as a paying customer, I do have the right to ask some questions right? Pushy: right after he said it's the wrong application, without looking at the system much he started selling me to get me buy a new installation from them for $7000 for tank heater or $15000 for a tankless system. I was hesitant for the price and he just keep saying the system is broken and has to be replaced otherwise I will have a cold winder etc. I asked him does he ran into this type of wrong application he said yes, then I asked based on his experience and the look of the system, how much longer will it last, he just laughed at my face and said "minutes, days? I don't know, you have to replace it". I quoted multiple places for a new tankless system and got price range from $1800 to $3000 for a tankless system, even less for a tanked one. Costhelper give average cost of replacing a boiler system $4000 to $5000. So the price of this company is clearly a rip off. Unprofessional: I told him when the system stop working it will have an error code 11, without checking any reference, he says that's exhaust error, which is caused by the wrong application etc. Before the service the heater stop working about twice a day. After the service it just completely won't work, I have to turn off the room heater to have hot water. Whole house became cold. I did research and found that the manufacture website says the error code 11 is ignition error. I opened the system, took a look at the ignitor flame rod, it's quite worn out, I cleaned the flame rod and put it back, it' started working fine. So the technician is either incompetent of actual diagnosing the problem or just straight up ripping me off by not fixing the problem and asking me to buy replacement with rip off prices, and leaving my house in code weather if I don't. I told him to just do the service, I don't want him to come down to here and get nothing done, then he just repeated since the system is in wrong application, any work done won't have any warranty, any guarantee at all. What a great customer experience. The reviews of the company looks good, so I figured I'll give them a chance to fix it, and called customer service to complain. Customer service apologized and told me someone will get back to me to make things right. Then I called again and again with in the past 3 weeks, until this morning the service manager Patrick finally give me the call, but all he says was his technician was doing the right thing to tell me my system has issues and need to be replaced and he apologized for him being pushy. All in all, I'm done with this company.
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By Denise G. on 12/26/17
Jim was efficient, courteous and thorough. He answered all my questions clearly and left the installation site tidy. It was a pleasure working with everyone at Greenwood Heating and Air, from Sales to scheduling to the installation team.
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