I recently had an issue with my hot water baseboard heating system. Ryan from Great Dane provided service and did a very good job diagnosing the issue. His investigation and questioning and subsequent explanation regarding the problem were excellent. Our solution is not related to our boiler system and Ryan was very helpful identifying what we should do to fix our problem.
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Everything was scheduled within the same day I called. I received a text giving me 5-15 minutes of warning to ensure I was ready for them to enter. He showed up and was very kind about my talking too much and allowed me to just keep blabbing without stopping his efficiency. In less than 30 minutes and no damage to my plants or home, I had air conditioning again as well as a full explanation of what was the issue and what he did to fix it as well as a warning that my system is up there in age (which I knew that already, lol). He was kind, neat, and organized from beginning to end and didn’t even scowl at my disgusting basement as I am preparing to have it waterproofed so it is a cyclone down there.
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Than was the service provider that came out and he was very professional,he wore a mask he kept his distance and he worked really hard to get out AS working again but in the end it ends up we need a new circuit breaker but he was nice enough to talk to our friend who is an electrician and told him what he did and what he thought the problem was,so thank you Ryan and thank you to Great Dane Electric and to Consumers Energy.
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Of course, our air conditioner goes down when we are in a heat wave. However, we have Great Dane Heating and Air Conditioning and they did not miss a beat. It went out late evening, but we felt it certainly was not an emergency. To our surprise, Amber contacted us early the next morning and Ryan H showed up shortly after. It was the capacitor and we had air within the hour of his arrival. Great Dane has always gone above and beyond. Whether it is a maintenance or service issue, our experience has always been positive and pleasant.
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