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By Griffith W. on 03/14/19
Great Service and great staff!

By Paula c. on 03/11/19
(no comment)

By Catalano P. on 03/11/19
(no comment)

By Niederoest B. on 03/09/19
Service was excellent and guick

By Craig R. on 03/09/19
The technician ( Brian ) was very polite and took time to explain my problem and a solution. I was very pleased with the courtesy and quick response of the service appointment when I called.

By Rief J. on 03/09/19
Our tech was awesome. Very knowledgeable and customer service focused.

By Kata G. on 03/08/19
The Great Dane team replace the condensator pump and installed a new switch in a timely manner and cleaned up the work space.

By Dixon R. on 03/07/19
I found the heating technicians to be very good professionals. One technician diagnosed my problem, explained what was needed and another came out within a day to fix the furnace.

By Rief J. on 03/06/19
Thank you so much for your help getting us back up and running after we experienced a faulty Nest. Brian W. was extremely knowledgeable and had great customer service. I hope to refer your company to other family and friends in the future!

By Millen T. on 03/03/19
They came out same day and explained everything. Very friendly

By Failla M. on 03/01/19
Great company... Great service... Knowledgeable staff!!

By Dane M. on 03/01/19
(no comment)

By Polsinelli M. on 02/27/19
Technician was punctual, friendly and well versed in the problem

By Szydlowski L. on 02/27/19
Prompt, courteous, knowledgeable, and professional. 10/10 prefer this HVAC business to all others.

By Szydlowski L. on 02/27/19
Amber was very knowledgeable about the range of services offered. Having spoken with four other HVAC businesses that morning, all of which refused to look at my generator, I was pleasantly surprised Great Dane was familiar with the brand and was able to schedule a ...
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Amber was very knowledgeable about the range of services offered. Having spoken with four other HVAC businesses that morning, all of which refused to look at my generator, I was pleasantly surprised Great Dane was familiar with the brand and was able to schedule a repair call within a couple days. Brian was very professional, described the problem in detail, the recommended steps, and the invoice for work performed. It is truly a pleasure to deal with professionals!
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By Urow U. on 02/26/19
(no comment)

By Gibson J. on 02/21/19
It is so nice to find a company that does customer service right! Within moments of booking online I got a.call from Amber who set everything up for a safety inspection. Qamrul the technician arrived on time and was great. Despite having to tell us that our 45 yo ...
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It is so nice to find a company that does customer service right! Within moments of booking online I got a.call from Amber who set everything up for a safety inspection. Qamrul the technician arrived on time and was great. Despite having to tell us that our 45 yo furnace was no longer safe to operate, he took the time to show us why and answered all my questions.
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By Green C. on 02/21/19
First I want to let you know that their price of service is very far. Most other company's I contacted charged a service fee on top of an hour rate. The tech that came to service my fernace, was just super wonderful, Kam was very professional, very kind and very...
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First I want to let you know that their price of service is very far. Most other company's I contacted charged a service fee on top of an hour rate. The tech that came to service my fernace, was just super wonderful, Kam was very professional, very kind and very polite. How Kam and Great Dane presented their service program was professional presented to me, with no pressure to take part in their program. Kam really showed that he enjoys what he does and really cares about you, his customer. Their professionalism shows in the cleanness of their truck and clean uniforms. Thank You Great Dane, and a Big Thank you to Kam! Catherine G.
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By Jennings D. on 02/20/19
When I drive around and see a Great Dane Heating and Air Conditioning truck on the road I get excited for the people who will be getting their help. My family purchased our new furnace, humidifier, air conditioner and Hot Water heater a month ago. Our Sales Repre...
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When I drive around and see a Great Dane Heating and Air Conditioning truck on the road I get excited for the people who will be getting their help. My family purchased our new furnace, humidifier, air conditioner and Hot Water heater a month ago. Our Sales Representative sat down and helped us purchase the equipment that was right for my family and our home. The installation was awesome! The guys explained everything they were going to do and managed to leave our home cleaner than they found it. They taught me how to use the equipment and explained it again when my partner got home. Within days the humidifier made breathing much easier and we no longer had static cling on everything. I was surprised how the whites of our eyes got better and our sleep less interrupted. With the way this winter has already been.... The savings we are already experiencing on our bills will only continue to grow. Every time I see one of the Great Dane Heating and Air Conditioning TRUCKS I want to wave to them as if they were family. Because they took care of us like a family would. Thank You!
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By Coppage N. on 02/19/19
Technician was amazing! Call was scheduled immediately albeit not an emergency. Qam tried to fix the part that had failed but it was too far gone. Appreciate the over and above attempt to save me money. Now I am a happy customer who signed up for the plan they offe...
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Technician was amazing! Call was scheduled immediately albeit not an emergency. Qam tried to fix the part that had failed but it was too far gone. Appreciate the over and above attempt to save me money. Now I am a happy customer who signed up for the plan they offer for preventive maintenance.
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586-790-2604

Select any employee to see all their reviews.

Wesley M
5 Years
Rating:
(19 total reviews)
Chris P
13 Years
Rating:
(16 total reviews)
Cross Y
4 Years
Rating:
(16 total reviews)
Sal V
Customer Service Rep.
7 Years
Rating:
(13 total reviews)
David S
5 Years
Rating:
(13 total reviews)
Justin S
Rating:
(10 total reviews)

* Total number of reviews and star-ratings are based on data collected during the time period Great Dane Heating & Air Conditioning has been using the ReviewBuzz system and may not directly match the data found on each public review site.

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Customer service is always a top priority at Great Dane Heating & Air Conditioning. Our BBB Membership A+ rating is like a badge of honor as we continuously strive to provide the best experience for our clients.

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Mike K has a 5-Star rating and leads the company in total reviews, making this pro a ReviewBuzz Rockstar!
59 total reviews
By Serowick P. on 05/09/18
Need a good HVAC company? Check out Great Dane Heating and Cooling. My furnace and A/C are Carriers and are super great. High Efficient Heating (98%) and High Efficient A/C (5 stage cooling). Service is prompt and service people are courteous and knowledgeable. I w...
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Need a good HVAC company? Check out Great Dane Heating and Cooling. My furnace and A/C are Carriers and are super great. High Efficient Heating (98%) and High Efficient A/C (5 stage cooling). Service is prompt and service people are courteous and knowledgeable. I wouldn't have any other company do any work on my system.
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By Sclafani N. on 05/04/18
fine job

By Randy P. on 05/03/18
From the initial inspection after calling Consumers Energy and their service plan. To the estimate for Great Dane to do the work. Then the actual installation every thing went just as originally described during the inspection. Great people and plenty quick. Thanx!

By Suzette S. on 05/03/18
(No Comment)

By Coticchia J. on 04/19/18
Technician was very efficient and professional.

By Coticchia J. on 04/18/18
Mike K and Kristen M gave me great service.

By Semaan C. on 04/17/18
Mike was here during the scheduled time. He was polite, professional, and worked efficiently! He discussed my options on the repair or replacement of this wall unit! Thanks for trying!

By Semaan C. on 04/17/18
Mike was very professional and tried to repair a unit older than him. He couldn't without a part that may not be available. He tried everything he could. He promised to let me know one way or another if this secondary unit can be repaired or needs replacement! Thanks for trying.

By Zimmerman D. on 04/06/18
Outstanding customer service! Not only was the technician knowledgeable, quick to diagnose the problem, resolve, and repair but he was very kind, courteous, and very customer serrvice oriented. This definitely is a company I will recommend to my family and frien...
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Outstanding customer service! Not only was the technician knowledgeable, quick to diagnose the problem, resolve, and repair but he was very kind, courteous, and very customer serrvice oriented. This definitely is a company I will recommend to my family and friends! Great service 5-STARS!
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By Zimmerman D. on 04/05/18
An excellent customer service oriented company. Mike did my furnace repairs in a very thorough and efficient manner. The repairs took no time at all and he was very good at explaining the details on the process for repair. This is a top notch furnace repair comp...
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An excellent customer service oriented company. Mike did my furnace repairs in a very thorough and efficient manner. The repairs took no time at all and he was very good at explaining the details on the process for repair. This is a top notch furnace repair company the outstanding customer service, I highly recommend!
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By York D. on 04/03/18
I used DTE repair service that you provide. thank you and Mike for the fast and great service in taking care of furnace on a short notice. works great. last another 30years.

By Samuenraj S. on 03/24/18
On 20th March 2018, Mike the Technician from Graet Dane H&AC Inc ; attended to service orders on my Furnace & Boiler as directed through DTE ENergy Home Protection Plus Scheme. Did a very good Job .

By Barna D. on 03/13/18
Excellent service. The service person arrived on time and went right to work. The trouble shooting process went quickly and he had my furnace up and running shortly thereafter. Highly recommended business.

By Burke A. on 02/27/18
Day five, furnace still not diagnosed properly, not working dependably. Excuses such as cannot diagnose when it does not break down in front of me. Leaves me without trustworthy heat at night, and would not send out a portable heater. Fortunately, night cold not...
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Day five, furnace still not diagnosed properly, not working dependably. Excuses such as cannot diagnose when it does not break down in front of me. Leaves me without trustworthy heat at night, and would not send out a portable heater. Fortunately, night cold not severe, pipes will not likely freeze in crawl space, If this was a month ago, pipes would likely have frozen, and burst, causing large expensive law suit. Said manager coming by tomorrow A.M. Will he recognize charges for his tech's trips that were not sufficient to cure problem, and reverse such, or will he charge for his trip here, or will he bring a portable heater just in case the furnace is still not dependable when he leaves--etc??? The furnace was absolutely dependable for 15 years as a high efficiency furnace, do the techs need more training to find problems when the furnace does not quit right in front of them?
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By Ayerst G. on 02/23/18
I am quite satisfy with the work that Mike K. Did for me the shut off valve in my laundry room. He is very polite person and explain to me what he had to do and did a nice neat job. I recommend Great Dane services to other people!

By Poper A. on 02/17/18
(no comment)

By Fowler D. on 02/16/18
I had an awesome experience with Great Dane from the first service call to when the work was completed. They were flexible, informative, and had great customer service skills

By Ayerst G. on 02/14/18
I have only dealt With Mike K. And I found him to be a very nice person and explained to me what they would do to put a gas shut off line in my laundry room. I was please. Looking forward to the job to be done... thank you

By Denise S. on 02/13/18
Mike was courteous and knowledgeable. He diagnosed the problem, but after getting a second opinion I believe the repair was over-estimated. Great Dane has installed 2 furnaces for my family. This latest experience was not a good one, as the communication between us...
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Mike was courteous and knowledgeable. He diagnosed the problem, but after getting a second opinion I believe the repair was over-estimated. Great Dane has installed 2 furnaces for my family. This latest experience was not a good one, as the communication between us and the company was sorely lacking. We ended up getting the repair done by a different company at one/third the cost. Sorry Great Dane but you dropped the ball this time.
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