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By Rodgers K. on 05/23/20
I just finished a review of your company and the service you provided me this past week. I hope that I did it correctly and that it helped to convey praise to my technician, Christopher Gojcaj. He was excellent and I would not hesitate to call on your company if ...
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I just finished a review of your company and the service you provided me this past week. I hope that I did it correctly and that it helped to convey praise to my technician, Christopher Gojcaj. He was excellent and I would not hesitate to call on your company if I need anything in the future. I give you 10 out of 10 in praise. Thanks so much
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By Rodgers K. on 05/23/20
I had an issue with my furnace and through Consumers Energy appliance plan was able to be paired up with Great Dane Heating and Cooling. I wanted to share my experience with you about the company. An appointment was set up and I was provided, through a text mes...
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I had an issue with my furnace and through Consumers Energy appliance plan was able to be paired up with Great Dane Heating and Cooling. I wanted to share my experience with you about the company. An appointment was set up and I was provided, through a text message what the procedure would be that the company practiced. They provided me with very helpful and useful info on my Technician, Christopher Gojcaj..So I knew what to expect when he arrived. He arrived, on time and was extremely polite and professional. I explained my issues to him and he set out to fix my problem. He checked everything and thought that he had it all set to go, and was preparing to leave, however, as things go, the problem was a little more involved and needed more attention. He made a call and decided to go the extra mile and replace a part that was a last resort. Lo and behold, that, indeed FIXED the problem. I appreciate that he took the extra time to analyze and think through the problem. It's people like Chris that make the world go around. He doesn't just do his job....he goes the extra mile. That is so very important in this hurried world that we now live in. It's so important to have pride in the job that you do, and he is a gem. Thank you so much Christopher for going above and beyond for me. You deserve recognition for the job that you do and the person that you are......Once again..Thank you
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By Stuart T. on 05/23/20
Brian arrived right on schedule and did the inspection professionally.

By Kumari M. on 05/22/20
Kris was great and did excellent job

By Paradiso T. on 05/22/20
Brian was great.

By Staton J. on 05/20/20
Unfortunately, our water heater burst during the pandemic and we were concerned about a technician entering into our home. I commend Great Dane and their staff for the amazing efforts put forth in protecting everyone and prioritizing our family. Amber was great in ...
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Unfortunately, our water heater burst during the pandemic and we were concerned about a technician entering into our home. I commend Great Dane and their staff for the amazing efforts put forth in protecting everyone and prioritizing our family. Amber was great in answering any questions that we had and in communicating with us prior to the technician arriving. Prior to Kristoff's arrival, we were sent his photo and informed that he would be arriving with Personal Protection Equipment. When Kristoff arrived, he was very professional and accommodating in maintaining social distancing regulations. He was knowledgeable and even called the supervisor to determine what could be done. We would highly recommend Great Dane for service repair. Our family was treated with respect and regard, amidst a major appliance repair during the COVID-19 pandemic.
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By Todd N. on 05/19/20
I left a private message on Facebook

By Lau C. on 05/15/20
The service provided by Great Dane couldn't have been faster or more efficient. I enjoyed the friendly personalities of both Great Dane employees that I've worked with so far.

By Burden J. on 05/15/20
Quick and prompt

By Pitts C. on 05/15/20
They are very professional. Zachary came out to my home and did a thorough inspection and safety test on my furnace in which he had assess the problem being the inducer motor. He told me they did not have the part and that it would have to be ordered. I was very s...
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They are very professional. Zachary came out to my home and did a thorough inspection and safety test on my furnace in which he had assess the problem being the inducer motor. He told me they did not have the part and that it would have to be ordered. I was very surprised to receive a call the very next morning informing me that they have the part and wanted to know if someone would be home, about 30-40 minutes later Zachary was at the door and had the new part installed in no time. Great service, very professional and he was safe during this pandemic he wore a mask while in the house. I will definitely recommend. Thank you for the speedy service.
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By Haddon S. on 05/14/20
Great Dane Heating and Air Conditioning - polite, professional and knowledgeable!!!! Would definitely call again!!!

By Lau C. on 05/14/20
Service couldn't have been any faster when the furnace went out in my rental home. I called to report my problem at 9:00 in the morning and Brian was there before the morning was over. It took him about 10 minutes to pin point two separate problems and was able t...
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Service couldn't have been any faster when the furnace went out in my rental home. I called to report my problem at 9:00 in the morning and Brian was there before the morning was over. It took him about 10 minutes to pin point two separate problems and was able to explain what he found so that I could understand. It was obvious he is an experienced repairman.
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By Glosser C. on 05/13/20
He was very friendly..wore all his gear and took social distancing very serious..explained every detail so I/ ME could understand...Just so kind and knew his stuff I have a boiler and not everyone knows how to service them...He told me things i never knew so i actu...
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He was very friendly..wore all his gear and took social distancing very serious..explained every detail so I/ ME could understand...Just so kind and knew his stuff I have a boiler and not everyone knows how to service them...He told me things i never knew so i actually learned something..Feel good about having someone know about my kinda heat.... So its a YES id recommend Great Dane Heating
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By Voisin J. on 05/13/20
I would highly recommend Grate Dane. My furnace was not working and they sent out a technician within a few hours. The technician was kind and very informative. He fixed my issue promptly and answered all my questions.

By Hutson D. on 05/12/20
Excellent service.

By Menna R. on 05/12/20
Professional, knowledgeable. Able to identify and remedy my furnace problem quickly. Had the parts on the repair truck, so no waiting to order the required parts. Would recommend Great Dane to anyone that needs repair work done quickly and efficiently. As a former ...
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Professional, knowledgeable. Able to identify and remedy my furnace problem quickly. Had the parts on the repair truck, so no waiting to order the required parts. Would recommend Great Dane to anyone that needs repair work done quickly and efficiently. As a former serviceman myself, that's the highest complement I can give.
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By Koenig J. on 05/09/20
Service technician efficient, professional and knowledgeable.

By VanDorp D. on 05/04/20
I have had work done by Great Dane a few times now. Great customer service, both technicians (Kris and Zach) were very nice, explained all the services they were providing, and did a great job on the installation of my new hot water tank. Both answered any question...
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I have had work done by Great Dane a few times now. Great customer service, both technicians (Kris and Zach) were very nice, explained all the services they were providing, and did a great job on the installation of my new hot water tank. Both answered any questions that I had and reviewed everything with me when the job was done. Very competitive pricing. A great company with a mom & pop type of feeling where they are nothing but nice and helpful. I will continue to use Great Dane for any of my HVAC needs in the future.
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By Furest J. on 05/04/20
The reason why they call themselves "Great" Dane, is because they are GREAT! Great turnaround on getting back to you, great on-time services, friendly. All around, you can't go wrong.

By Gant P. on 04/30/20
Professional, thorough, efficient and courteous. Prices are reasonable.
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CALL TO SCHEDULE
586-790-2604

Select any employee to see all their reviews.

Brian W
5 Years
Rating:
131 total reviews!
Zachary P
2 Years
Rating:
128 total reviews!
Kristin M
Customer Service Rep.
16 Years
Rating:
(289 total reviews)
Amber R
Customer Service Rep.
2 Years
Rating:
(281 total reviews)
Mike K
4 Years
Rating:
(104 total reviews)
Ryan H
1 Year
Rating:
(92 total reviews)

* Total number of reviews and star-ratings are based on data collected during the time period Great Dane Heating & Air Conditioning has been using the ReviewBuzz system and may not directly match the data found on each public review site.

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Customer service is always a top priority at Great Dane Heating & Air Conditioning. Our BBB Membership A+ rating is like a badge of honor as we continuously strive to provide the best experience for our clients.

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CALL TO SCHEDULE
586-790-2604
Mike K has a 5-Star rating and leads the company in total reviews, making this pro a ReviewBuzz Rockstar!
104 total reviews
By Schreiber E. on 02/21/20
We recently had Great Dane out to service our boiler base board heat system. The knowledge, dedication to "doing the job right" and patience in fielding our questions was greatly appreciated ! Matt, Brian and Mike exceeded expectations!!

By Lashbrook M. on 02/17/20
Loved our technician Mike K. He has been out to our house a few times before for maintenance and now this time for a service call. Always explains things well and very thorough but all the technicians have been great as well. Also like to work with Joel, he is v...
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Loved our technician Mike K. He has been out to our house a few times before for maintenance and now this time for a service call. Always explains things well and very thorough but all the technicians have been great as well. Also like to work with Joel, he is very easy to work with.
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By Lashbrook M. on 02/15/20
I have been a customer of Great Dane for 10 years now. They always give me the most honest information whether I want to hear it or not. Recently we had a very big issue with our furnace, our technician, Mike K. who has been to our house previously, did a great...
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I have been a customer of Great Dane for 10 years now. They always give me the most honest information whether I want to hear it or not. Recently we had a very big issue with our furnace, our technician, Mike K. who has been to our house previously, did a great job at explaining the details to me as he always does. I definitely didn’t like what I heard but appreciated that they were willing to work with me to make my situation better. I would highly recommend Great Dane Heating and Cooling for their knowledge and honesty and good work.
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By Jurban T. on 02/01/20
the price was high,and our filter was dirty,he did not offer a new filter,nor did he put the filter back in the unit,only bad things I have to say,otherwise thanks!!

By Jurban T. on 02/01/20
Great service,quick to get here and fix problem,only bad thing he did not replace the filter,thought the price was a little steep also

By Bruner W. on 01/28/20
Always helpful and efficient

By Kaltenbach B. on 01/07/20
They take good care of you, even after installing my new furnace!! When our furnace died last winter during the coldest day, they came the very next day and put in a new furnace and air conditioner. I was sick with the flu and they brought in portable heaters to ke...
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They take good care of you, even after installing my new furnace!! When our furnace died last winter during the coldest day, they came the very next day and put in a new furnace and air conditioner. I was sick with the flu and they brought in portable heaters to keep me warm and comfortable! They made sure I was comfortable. I definitely would recommend them highly!! Best company EVER!!
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By Sharpe L. on 12/28/19
Great Dane was contracted by consumers energy to come fix an issue with my furnace. They were prompt in their arrival and the technician was knowledgeable and explained the problem to me, and was able to fix the problem right away! I would recommend them to anyo...
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Great Dane was contracted by consumers energy to come fix an issue with my furnace. They were prompt in their arrival and the technician was knowledgeable and explained the problem to me, and was able to fix the problem right away! I would recommend them to anyone looking for a company to fix any issue you have with your furnace or air conditioning!!!!!
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By Vitale M. on 11/30/19
Amber was very helpful, pleasant and humorist that made her very friendly. She assisted me with setup my service cal and gave me details on the Techs arrival.

By DeLamielleure N. on 11/27/19
(no comment)

By Morelli, J. on 11/06/19
My experience was with Amber and Mike K. Mike was very friendly and kind. Although my problem was with a leaking hot water tank, my insurance coverage plan with DTE, sent Mike K from Great Dane Heating and Air Conditioning to evaluate the problem. After accessing t...
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My experience was with Amber and Mike K. Mike was very friendly and kind. Although my problem was with a leaking hot water tank, my insurance coverage plan with DTE, sent Mike K from Great Dane Heating and Air Conditioning to evaluate the problem. After accessing the situation, he knew exactly what was causing the leaking. He explained the problem and gave his recommendations, along with what to watch out for and how to handle certain issues that might occur before I was able to purchase and have installed a new hot water tank. Thanks, Mike!
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By Newman C. on 11/06/19
As always, Great Dane provided amazing service. Prompt, honest and thorough! A

By Metcalf M. on 11/05/19
Very pleasant and professional. Explained everything very thoroughly. I would definitely recommend.

By Metcalf M. on 11/05/19
Excellent service. Someone was sent to my home the very same day I called. They sent an email and text with information about and the service person that would be coming. Emerging was very pleasant and professional. I would definitely recommend them.

By Bedore C. on 10/25/19
Great Dane is an honest and reliable company. I have dealt with them for several years and they always do good work at an fair price. Very professionsal

By Bicego A. on 10/19/19
Responsive, courteous, efficient, and honest service. I highly recommend Great Dane and Mike!

By Kelly P. on 10/11/19
Great customer service provided by Mike. He was extremely professional and answered my questions. He made me feel comfortable with my decision. I was also impressed with Kris. She worked with me to schedule a convenient appointment and was sensitive to my needs for...
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Great customer service provided by Mike. He was extremely professional and answered my questions. He made me feel comfortable with my decision. I was also impressed with Kris. She worked with me to schedule a convenient appointment and was sensitive to my needs for being without heat. Also, I was running late and she contacted Mike and he waited patiently for my arrival. I really liked receiving the text and picture of the technician. I also had an excellent experience with Sal. After Mike left, I immediately received a call from Sal the part was ordered! Great follow up from all. I already referred you to another potential customer. Great Job. On a personal note, love the Great Danes!
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By Coggan D. on 10/09/19
Have received consistently great service. Knowledgeable, courteous and on time technicians. I'v learned a lot about caring for my equipment. Appreciate getting same day service for a problem

By Hellner S. on 10/01/19
Tech was very thorough and knowledgeable. Was very willing to answer questions and offer valuable suggestions. Did a great job checking out the furnace and replacing humidifier filter and thermostat.

By Scott T. on 10/01/19
The service was terrific and Mike showed up on time, He got right to the tune-up with no problems.
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