CALL TO SCHEDULE
586-790-2604
By Kathy L. on 08/13/19
The technician, Zac, was very quick and efficient when he got to the house. The price was less than what was estimated online for similar issues and we decided to get the year protection plan just to be sure. My only complaint is that I was told to expect him at a ...
(View More)
The technician, Zac, was very quick and efficient when he got to the house. The price was less than what was estimated online for similar issues and we decided to get the year protection plan just to be sure. My only complaint is that I was told to expect him at a certain time so I left work early to be here on time and then Zac got held up and didn't get here until the time I would have been home anyway. I know times are only estimates, but I don't like having to wait. Other than that, we have used them for years and plan on continuing using them.
(View Less)

By Rooker R. on 08/13/19
Great Dane has excellent service, I called them at 3:30 am they answered and scheduled my service for later that morning. Brian and Jonathan were at my door by 930 am. Love them!!

By Joel B. on 08/12/19
Service was great. The technician Ryan went above and beyond to help get our A/C fixed .

By Kring D. on 08/09/19
Great Fast Service thank you

By Cassar R. on 08/06/19
No Comment

By Berry L. on 08/06/19
Knowing nothing about air conditioners your tech could have easily said our 30+ year old unit was beyond repair which would have cost us thousands. Instead, less than $300 later we are up and running. We will definitely contact you in the spring to replace our aging unit!

By Berry L. on 08/06/19
We have a very old (30+ years) air conditioner. Stopped working on Saturday. Called Great Dane on Monday and got an appointment that day! Ian came out and immediately saw the problem (capacitor), had the part on the truck and the AC back on in under an hour. I real...
(View More)
We have a very old (30+ years) air conditioner. Stopped working on Saturday. Called Great Dane on Monday and got an appointment that day! Ian came out and immediately saw the problem (capacitor), had the part on the truck and the AC back on in under an hour. I really thought we were going to be spending thousands on a new unit. Thankfully we'll get a little bit longer with this one and replace it in the spring.
(View Less)

By Kahofer G. on 08/01/19
Service was great and the technician was very knowledgeable.

By Clarissa P. on 08/01/19
Kristin setup up an appointment for me right away - same day! Brett was very professional. He fixed my problem right away and give me tips so that it wouldn't happen again!

By Smith K. on 07/31/19
Fix my problem and show me something I can do to keep my Air-condition from overworking it self.

By Servitto A. on 07/30/19
he was great knew what to look for.

By and Tom Holloway D. on 07/29/19
No comment

By Eric C. on 07/28/19
Great Dane Heating & Cooling provides great and friendly service. The technician always make sure to explain in detail what they’re working on and the various modes of operating the products. Pricing is very reasonable.

By Cochran H. on 07/28/19
Your company was very prompt and professional Brett did an excellent job.

By Partida S. on 07/27/19
Great service and honest.

By DiGuilio B. on 07/27/19
Ian did a great job. Very friendly, quick, knowledgeable, and punctual. I would definitely recommend Great Dane.

By Prinz C. on 07/27/19
Great job

By White C. on 07/26/19
Brian Williams was very knowledgeable

By Dahn R. on 07/25/19
Very professional. Would definitely recommend Great Dane to all of my friends and family.

By Bennett S. on 07/24/19
I'm always a little nervous when a repairman is scheduled: Will they be on time, will they be honest and detailed? All fears were alleviated quickly with the call from Kristin informing that Bryan was on his way! She was courteous and friendly during this short-7:4...
(View More)
I'm always a little nervous when a repairman is scheduled: Will they be on time, will they be honest and detailed? All fears were alleviated quickly with the call from Kristin informing that Bryan was on his way! She was courteous and friendly during this short-7:45 a.m. call. Upon arrival, Bryan was calm, professional with great eye contact which helped relax me. He was efficient, attentively listened to my concerns and went betond the call of duty: removing an obstruction near my outdoor equipment. I hope I never need to but I'd call Great Dane for ALL future HVAC issues!
(View Less)
No affiliation exists between ReviewBuzz and any of the review site organizations or systems listed on this page.
CALL TO SCHEDULE
586-790-2604

Select any employee to see all their reviews.

Cross Y
4 Years
Rating:
(16 total reviews)
Sal V
Customer Service Rep.
7 Years
Rating:
(16 total reviews)
Chris P
13 Years
Rating:
(16 total reviews)
David S
5 Years
Rating:
(13 total reviews)
Justin S
Rating:
(10 total reviews)
Brandon B
5 Years
Rating:
(8 total reviews)

* Total number of reviews and star-ratings are based on data collected during the time period Great Dane Heating & Air Conditioning has been using the ReviewBuzz system and may not directly match the data found on each public review site.

1. Choose a Service Pro

RATE service by rolling over the stars:

Post Review
Why is this needed?
CALL TO SCHEDULE
586-790-2604

Customer service is always a top priority at Great Dane Heating & Air Conditioning. Our BBB Membership A+ rating is like a badge of honor as we continuously strive to provide the best experience for our clients.

See Our BBB Rating
No affiliation exists between ReviewBuzz and any of the review site organizations or systems listed on this page.
CALL TO SCHEDULE
586-790-2604
Kristin M has a 5-Star average rating and a total of 220 total reviews
220 total reviews
By Savic V. on 05/31/19
Always great job,very happy with the company!

By Antishin T. on 05/23/19
I bought a new carrier air conditioner in 2012 from Great Dane. It didn’t work very well the last 2 summers, and so they came out to look at it today (5/23) and stated that the part is covered under warranty but the labor will be $1,600. I’ve bought a furnace a...
(View More)
I bought a new carrier air conditioner in 2012 from Great Dane. It didn’t work very well the last 2 summers, and so they came out to look at it today (5/23) and stated that the part is covered under warranty but the labor will be $1,600. I’ve bought a furnace and ac from them and tried to be a loyal customer, but I feel that $1,600 for labor is being taken advantage of, given the cost of a new ac. Disappointed.
(View Less)

By Hardy J. on 05/18/19
Great Dane always provides wonderful service. We especially appreciate that we get a text when they’re in their way and are able to track their location so we know when they’ll arrive.

By Atallah A. on 05/17/19
Brian W from Great Dane was superb! He arrived on time, got started right away, assessed the issue quickly, explained professionally and used his time efficiently. I was very impressed by his skills as a diagnostic technician and speed of single handedly installing...
(View More)
Brian W from Great Dane was superb! He arrived on time, got started right away, assessed the issue quickly, explained professionally and used his time efficiently. I was very impressed by his skills as a diagnostic technician and speed of single handedly installing the unit and repairing an unforeseen leaky pipe. His patience,persistence and great work ethic to resolve every issue in the process of installation is remarkable. Thank you Brian and Thank you Great Dane for sending Brian. Also must add - kudos to the Great Dane Office Management process having notification with photo sent along with all the electronic updates, invoice, receipts and acknowledgements. Great way to run a company using current technology. Thank you!
(View Less)

By Atallah A. on 05/16/19
Brian W from Great Dane was superb! He arrived on time, got started right away, assessed the issue quickly, explained professionally and used his time efficiently. I was very impressed by his skills as a diagnostic technician and speed of single handedly installing...
(View More)
Brian W from Great Dane was superb! He arrived on time, got started right away, assessed the issue quickly, explained professionally and used his time efficiently. I was very impressed by his skills as a diagnostic technician and speed of single handedly installing the unit and repairing an unforeseen leaky pipe. His patience,persistence and great work ethic to resolve every issue in the process of installation is remarkable. Thank you Brian and Thank you Great Dane for sending Brian. Also must add - kudos to the Great Dane Office Management process having notification with photo sent along with all the electronic updates, invoice, receipts and acknowledgements. Great way to run a company using current technology. Thank you!
(View Less)

By Atallah A. on 05/16/19
Brian W from Great Dane was superb! He arrived on time, got started right away, assessed the issue quickly, explained professionally and used his time efficiently. I was very impressed by his skills as a diagnostic technician and speed of single handedly installing...
(View More)
Brian W from Great Dane was superb! He arrived on time, got started right away, assessed the issue quickly, explained professionally and used his time efficiently. I was very impressed by his skills as a diagnostic technician and speed of single handedly installing the unit and repairing an unforeseen leaky pipe. His patience,persistence and great work ethic to resolve every issue in the process of installation is remarkable. Thank you Brian and Thank you Great Dane for sending Brian. Also must add - kudos to the Great Dane Office Management process having notification with photo sent along with all the electronic updates, invoice, receipts and acknowledgements. Great way to run a company using current technology. Thank you!
(View Less)

By Conroy S. on 05/10/19
Needed a safety inspection. They were timely and professional, had up to date equipment and well trained employees.

By Zalewski B. on 05/04/19
we are more than satisfied with Great Danes. They are very perfessional. and very knowledge about their business

By Swanson S. on 04/28/19
Very positive experience!!!

By Thiede J. on 03/25/19
I had a great experience with Great Dane. It started off with the service call when my furnace was making an alarming odor. Needless to say it was toast. The salesman came out and went through all the numbers thoroughly and all my options. The techs came out the ne...
(View More)
I had a great experience with Great Dane. It started off with the service call when my furnace was making an alarming odor. Needless to say it was toast. The salesman came out and went through all the numbers thoroughly and all my options. The techs came out the next morning and installed a new HVAC system. They were all friendly, knowledgeable, and you could tell they are driven for customer satisfaction. I give them a big thumbs up!!
(View Less)

By Catalano P. on 03/11/19
(no comment)

By Craig R. on 03/09/19
The technician ( Brian ) was very polite and took time to explain my problem and a solution. I was very pleased with the courtesy and quick response of the service appointment when I called.

By Rief J. on 03/09/19
Our tech was awesome. Very knowledgeable and customer service focused.

By Rief J. on 03/06/19
Thank you so much for your help getting us back up and running after we experienced a faulty Nest. Brian W. was extremely knowledgeable and had great customer service. I hope to refer your company to other family and friends in the future!

By Millen T. on 03/03/19
They came out same day and explained everything. Very friendly

By Dane M. on 03/01/19
(no comment)

By Polsinelli M. on 02/27/19
Technician was punctual, friendly and well versed in the problem

By Green C. on 02/21/19
First I want to let you know that their price of service is very far. Most other company's I contacted charged a service fee on top of an hour rate. The tech that came to service my fernace, was just super wonderful, Kam was very professional, very kind and very...
(View More)
First I want to let you know that their price of service is very far. Most other company's I contacted charged a service fee on top of an hour rate. The tech that came to service my fernace, was just super wonderful, Kam was very professional, very kind and very polite. How Kam and Great Dane presented their service program was professional presented to me, with no pressure to take part in their program. Kam really showed that he enjoys what he does and really cares about you, his customer. Their professionalism shows in the cleanness of their truck and clean uniforms. Thank You Great Dane, and a Big Thank you to Kam! Catherine G.
(View Less)

By Jennings D. on 02/20/19
When I drive around and see a Great Dane Heating and Air Conditioning truck on the road I get excited for the people who will be getting their help. My family purchased our new furnace, humidifier, air conditioner and Hot Water heater a month ago. Our Sales Repre...
(View More)
When I drive around and see a Great Dane Heating and Air Conditioning truck on the road I get excited for the people who will be getting their help. My family purchased our new furnace, humidifier, air conditioner and Hot Water heater a month ago. Our Sales Representative sat down and helped us purchase the equipment that was right for my family and our home. The installation was awesome! The guys explained everything they were going to do and managed to leave our home cleaner than they found it. They taught me how to use the equipment and explained it again when my partner got home. Within days the humidifier made breathing much easier and we no longer had static cling on everything. I was surprised how the whites of our eyes got better and our sleep less interrupted. With the way this winter has already been.... The savings we are already experiencing on our bills will only continue to grow. Every time I see one of the Great Dane Heating and Air Conditioning TRUCKS I want to wave to them as if they were family. Because they took care of us like a family would. Thank You!
(View Less)

By Ballinger J. on 02/15/19
Very satisfied with Brian.
No affiliation exists between ReviewBuzz and any of the review site organizations or systems listed on this page.