Amber called to let me know that the technician was on his way. The call was as promised. Matt arrived and went right to work. He was able to isolate the problem and repair it in a short period of time. He was as friendly as possible during these covid times observing all of the necessary precautions. I wouldn't hesitate to call Great Dane back in the future or recommend them to anyone requiring their services.
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This is the second time I’ve used Great Dane to repair two different heating systems (furnace and fireplace) in my home. Brian Williams was the service technician in both cases and he did an outstanding job. Brian is both knowledgeable and personable. Doesn’t waste time and won’t recommend anything that isn’t needed and is always sensitive to what an item will cost. I’m a senior citizen and Brian repaired what was needed, made sure the work area was cleaned up before he left and made me feel that I was treated fairly and professionally. He’s definitely earned my trust and is my “go to” technician whenever future problems may arise. Great Job, Brian! And much appreciated. L Lawson
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I recently had an issue with my hot water baseboard heating system. Ryan from Great Dane provided service and did a very good job diagnosing the issue. His investigation and questioning and subsequent explanation regarding the problem were excellent. Our solution is not related to our boiler system and Ryan was very helpful identifying what we should do to fix our problem.
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I contacted Great Dane to perform a furnace turn up associated with a Consumers Energy rebate program. They sent appointment confirmation and reminder texts which included that the tech was on the way. These are very valuable and appreciated communication techniques. The technician, Zach, was professional and answered all my questions. He explained the different maintenance services offered by the company and submitted the rebate directly to Consumers. While Great Dane was not the company who installed my equipment I would not hesitate contacting them in the future for services.
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I contacted Great Dane to perform a furnace turn up associated with a Consumers Energy rebate program. They sent appointment confirmation and reminder texts which included that the tech was on the way. These are very valuable and appreciated communication techniques. The technician, Zach, was professional and answered all my questions. He explained the different maintenance services offered by the company and submitted the rebate to Consumers. While Great Dane was not the company who installed my equipment I would not hesitate contacting them in the future for services.
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Great Dane did a fantastic job for us! We had several items for them, including replacing our hot water heater, furnace, and installing new central air unit. We got the quote, and work was scheduled about a week out, but overnight our hot water heater finally died. They came out the very next day to replace the hot water heater before any of the other work was ready to be done! The price was lower than I was expecting, and the quality of work was exceptional. They were professional and fast and had no problem answering questions. Our sales person, Nick, was very helpful and we never once felt like we were being pressured into a sale. We could not be happier with the work that they did! I would recommend Great Dane to anyone.
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I felt totally taken advantage of. It appeared to be a total sales pitch. When I asked them to take another look they absolutely refused to come back out and cancelled my appointment WITHOUT even calling me. That alone should tell people how the respect their customers. Not even the decency of a call as I waited for them to come at their SCHEDULED day and time. Never ever use this company if you need an objective opinion . Again the fact I knew nothing about air conditioning units was taken advantage of. I will be logging complaints elsewhere also. DTE should be ashamed to refer their customers to Great Dane. I told them so and filed a complaint with them also.
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