I began using a Great Dane four or five years ago and am wheats impressed with professionalism, fair pricing and customer courtesy when coming into my home. The technician in training who accompanied the other tech will be a good fit as he was if the same quality caliber as other t etched who have come to my home.
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We had no heat, and unfortunately for us, it happened over the weekend and when the temperature outside has dropped. I called Great Dane, and at first was told that there will be no availability until Tuesday, so we had to live for three days without heat. Then I was informed that there is a team working overtime and they can come and diagnose the issue between 2 and 6 pm on Saturday. It was great but even better, in about one hour after I called the team stopped by and diagnosed the problem. They fixed it in no time. At noon we already had heat restored. I am very pleased with the service and highly recommend Great Dane for your heating/cooling needs.
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Scott, the Great Dane tech arrived on time. He explained what he was going to do and kept us posted on his progress. After installation of the humidifier he gave a tutorial on replacing the filter, etc. Great service! One note, Great Dane's techs always put on shoe covers to avoid tracking dirt through the house. This nice touch is greatly appreciated.
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My experience was with Amber and Mike K. Mike was very friendly and kind. Although my problem was with a leaking hot water tank, my insurance coverage plan with DTE, sent Mike K from Great Dane Heating and Air Conditioning to evaluate the problem. After accessing the situation, he knew exactly what was causing the leaking. He explained the problem and gave his recommendations, along with what to watch out for and how to handle certain issues that might occur before I was able to purchase and have installed a new hot water tank. Thanks, Mike!
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The inspection was more complete than I was expecting. He also explained every thing he was looking for what he found and how it would affect future operation. This made me feel very good because I can plan for future repairs , replacements and any thing else and not feel in the dark. this puts my mind at ease and will for anyone else using the service.
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