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By Rodgers K. on 05/23/20
I just finished a review of your company and the service you provided me this past week. I hope that I did it correctly and that it helped to convey praise to my technician, Christopher Gojcaj. He was excellent and I would not hesitate to call on your company if ...
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I just finished a review of your company and the service you provided me this past week. I hope that I did it correctly and that it helped to convey praise to my technician, Christopher Gojcaj. He was excellent and I would not hesitate to call on your company if I need anything in the future. I give you 10 out of 10 in praise. Thanks so much
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By Rodgers K. on 05/23/20
I had an issue with my furnace and through Consumers Energy appliance plan was able to be paired up with Great Dane Heating and Cooling. I wanted to share my experience with you about the company. An appointment was set up and I was provided, through a text mes...
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I had an issue with my furnace and through Consumers Energy appliance plan was able to be paired up with Great Dane Heating and Cooling. I wanted to share my experience with you about the company. An appointment was set up and I was provided, through a text message what the procedure would be that the company practiced. They provided me with very helpful and useful info on my Technician, Christopher Gojcaj..So I knew what to expect when he arrived. He arrived, on time and was extremely polite and professional. I explained my issues to him and he set out to fix my problem. He checked everything and thought that he had it all set to go, and was preparing to leave, however, as things go, the problem was a little more involved and needed more attention. He made a call and decided to go the extra mile and replace a part that was a last resort. Lo and behold, that, indeed FIXED the problem. I appreciate that he took the extra time to analyze and think through the problem. It's people like Chris that make the world go around. He doesn't just do his job....he goes the extra mile. That is so very important in this hurried world that we now live in. It's so important to have pride in the job that you do, and he is a gem. Thank you so much Christopher for going above and beyond for me. You deserve recognition for the job that you do and the person that you are......Once again..Thank you
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By Stuart T. on 05/23/20
Brian arrived right on schedule and did the inspection professionally.

By Kumari M. on 05/22/20
Kris was great and did excellent job

By Paradiso T. on 05/22/20
Brian was great.

By Staton J. on 05/20/20
Unfortunately, our water heater burst during the pandemic and we were concerned about a technician entering into our home. I commend Great Dane and their staff for the amazing efforts put forth in protecting everyone and prioritizing our family. Amber was great in ...
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Unfortunately, our water heater burst during the pandemic and we were concerned about a technician entering into our home. I commend Great Dane and their staff for the amazing efforts put forth in protecting everyone and prioritizing our family. Amber was great in answering any questions that we had and in communicating with us prior to the technician arriving. Prior to Kristoff's arrival, we were sent his photo and informed that he would be arriving with Personal Protection Equipment. When Kristoff arrived, he was very professional and accommodating in maintaining social distancing regulations. He was knowledgeable and even called the supervisor to determine what could be done. We would highly recommend Great Dane for service repair. Our family was treated with respect and regard, amidst a major appliance repair during the COVID-19 pandemic.
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By Todd N. on 05/19/20
I left a private message on Facebook

By Lau C. on 05/15/20
The service provided by Great Dane couldn't have been faster or more efficient. I enjoyed the friendly personalities of both Great Dane employees that I've worked with so far.

By Burden J. on 05/15/20
Quick and prompt

By Pitts C. on 05/15/20
They are very professional. Zachary came out to my home and did a thorough inspection and safety test on my furnace in which he had assess the problem being the inducer motor. He told me they did not have the part and that it would have to be ordered. I was very s...
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They are very professional. Zachary came out to my home and did a thorough inspection and safety test on my furnace in which he had assess the problem being the inducer motor. He told me they did not have the part and that it would have to be ordered. I was very surprised to receive a call the very next morning informing me that they have the part and wanted to know if someone would be home, about 30-40 minutes later Zachary was at the door and had the new part installed in no time. Great service, very professional and he was safe during this pandemic he wore a mask while in the house. I will definitely recommend. Thank you for the speedy service.
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By Haddon S. on 05/14/20
Great Dane Heating and Air Conditioning - polite, professional and knowledgeable!!!! Would definitely call again!!!

By Lau C. on 05/14/20
Service couldn't have been any faster when the furnace went out in my rental home. I called to report my problem at 9:00 in the morning and Brian was there before the morning was over. It took him about 10 minutes to pin point two separate problems and was able t...
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Service couldn't have been any faster when the furnace went out in my rental home. I called to report my problem at 9:00 in the morning and Brian was there before the morning was over. It took him about 10 minutes to pin point two separate problems and was able to explain what he found so that I could understand. It was obvious he is an experienced repairman.
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By Glosser C. on 05/13/20
He was very friendly..wore all his gear and took social distancing very serious..explained every detail so I/ ME could understand...Just so kind and knew his stuff I have a boiler and not everyone knows how to service them...He told me things i never knew so i actu...
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He was very friendly..wore all his gear and took social distancing very serious..explained every detail so I/ ME could understand...Just so kind and knew his stuff I have a boiler and not everyone knows how to service them...He told me things i never knew so i actually learned something..Feel good about having someone know about my kinda heat.... So its a YES id recommend Great Dane Heating
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By Voisin J. on 05/13/20
I would highly recommend Grate Dane. My furnace was not working and they sent out a technician within a few hours. The technician was kind and very informative. He fixed my issue promptly and answered all my questions.

By Hutson D. on 05/12/20
Excellent service.

By Menna R. on 05/12/20
Professional, knowledgeable. Able to identify and remedy my furnace problem quickly. Had the parts on the repair truck, so no waiting to order the required parts. Would recommend Great Dane to anyone that needs repair work done quickly and efficiently. As a former ...
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Professional, knowledgeable. Able to identify and remedy my furnace problem quickly. Had the parts on the repair truck, so no waiting to order the required parts. Would recommend Great Dane to anyone that needs repair work done quickly and efficiently. As a former serviceman myself, that's the highest complement I can give.
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By Koenig J. on 05/09/20
Service technician efficient, professional and knowledgeable.

By VanDorp D. on 05/04/20
I have had work done by Great Dane a few times now. Great customer service, both technicians (Kris and Zach) were very nice, explained all the services they were providing, and did a great job on the installation of my new hot water tank. Both answered any question...
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I have had work done by Great Dane a few times now. Great customer service, both technicians (Kris and Zach) were very nice, explained all the services they were providing, and did a great job on the installation of my new hot water tank. Both answered any questions that I had and reviewed everything with me when the job was done. Very competitive pricing. A great company with a mom & pop type of feeling where they are nothing but nice and helpful. I will continue to use Great Dane for any of my HVAC needs in the future.
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By Furest J. on 05/04/20
The reason why they call themselves "Great" Dane, is because they are GREAT! Great turnaround on getting back to you, great on-time services, friendly. All around, you can't go wrong.

By Gant P. on 04/30/20
Professional, thorough, efficient and courteous. Prices are reasonable.
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CALL TO SCHEDULE
586-790-2604

Select any employee to see all their reviews.

Brian W
5 Years
Rating:
131 total reviews!
Zachary P
2 Years
Rating:
128 total reviews!
Kristin M
Customer Service Rep.
16 Years
Rating:
(289 total reviews)
Amber R
Customer Service Rep.
2 Years
Rating:
(281 total reviews)
Mike K
4 Years
Rating:
(104 total reviews)
Ryan H
1 Year
Rating:
(92 total reviews)

* Total number of reviews and star-ratings are based on data collected during the time period Great Dane Heating & Air Conditioning has been using the ReviewBuzz system and may not directly match the data found on each public review site.

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Customer service is always a top priority at Great Dane Heating & Air Conditioning. Our BBB Membership A+ rating is like a badge of honor as we continuously strive to provide the best experience for our clients.

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CALL TO SCHEDULE
586-790-2604
Bryan W has a 5-Star rating and leads the company in total reviews, making this pro a ReviewBuzz Rockstar!
91 total reviews
By Burden J. on 05/15/20
Quick and prompt

By Menna R. on 05/12/20
Professional, knowledgeable. Able to identify and remedy my furnace problem quickly. Had the parts on the repair truck, so no waiting to order the required parts. Would recommend Great Dane to anyone that needs repair work done quickly and efficiently. As a former ...
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Professional, knowledgeable. Able to identify and remedy my furnace problem quickly. Had the parts on the repair truck, so no waiting to order the required parts. Would recommend Great Dane to anyone that needs repair work done quickly and efficiently. As a former serviceman myself, that's the highest complement I can give.
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By Oleszczuk G. on 04/29/20
Great staff! Had to have some gas line work done and the job was perfect! Bryan Witt is the man! Greg and Amber in the office did a great job! Will definitely call them when the furnace and air need replacing!

By Bethel G. on 04/24/20
The installers were very congenial and professional.., did excellent work and cleaned up thoroughly

By Colpaert R. on 04/13/20
Very professional and competent on the repair of my furnace,Amber kept me appraised of when the serviceman would be at my house.Bryan had the repair completed very quickly .Great Dane heating & cooling has great employees.

By Warren C. on 04/04/20
Great work

By Warren C. on 04/04/20
He is very good I would reckon men him to other people

By Brown A. on 03/20/20
A technician from the service plan through our gas provider, diagnosed the fault with our non-running furnace as the electronic control board. They installed a new board, but could not get the furnace to run, as a fuse on the board kept popping. He was unable to fi...
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A technician from the service plan through our gas provider, diagnosed the fault with our non-running furnace as the electronic control board. They installed a new board, but could not get the furnace to run, as a fuse on the board kept popping. He was unable to figure it out and said they would need to get a manufacturers technician to come out. This had taken most of the day. Shortly after, I received a call from Great Dane to say their technician would be out in the early evening. Shortly after 6pm Brian W. arrived from Great Dane. He was very thorough in his teardown and analysis of the furnace, and ultimately found a short in the system that was causing the fuse to pop. Brian put it all back together, and the furnace ran great, avoiding a very cold night. Thank you Brian for working late that night and for the excellent job.
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By Bedore C. on 03/20/20
They are professional and honest. I have used them in the past. They came out right away and replaced my old water heater. Their work was excellent. I would not use any one else.

By Ahmad S. on 03/10/20
(no comment)

By Hokanson D. on 02/28/20
Prompt, professional, courteous, knowledgeable are just a few words to describe this company. I received a call from the office prior to the technician arriving to let me know that he was on the way. I received a text from the technician letting me know he was on t...
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Prompt, professional, courteous, knowledgeable are just a few words to describe this company. I received a call from the office prior to the technician arriving to let me know that he was on the way. I received a text from the technician letting me know he was on the way. The technician was very courteous and knowledgeable as well as timely. He repaired my furnace and checked everything to make sure it was all running correctly after. He answered any and all questions I had with extreme knowledge. I highly recommend this company for your furnace needs.
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By Schreiber E. on 02/21/20
Excellent follow up, customer service and work completed. Will be sure to share our experience with Great Dane for family and friends!

By Hilligoss K. on 02/20/20
great experience very courteos , informative,very great timing on their part

By Haworth R. on 02/19/20
Furnace problem in the dead of winter. They came out promptly and were very professional. Did not have the defective part so had to order it, which would take 1 day. Gave us a loaner space heater (no charge) which was more than adequate for our area. Came back o...
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Furnace problem in the dead of winter. They came out promptly and were very professional. Did not have the defective part so had to order it, which would take 1 day. Gave us a loaner space heater (no charge) which was more than adequate for our area. Came back out the next day and worked with us on the timing of the technician to allow for us to be home. Repair was finished and everything was left in perfect condition. Great Dane is always easy to work with, recommend them highly.
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By Harrington C. on 01/28/20
Great service, very thorough inspection and will utilize services again.

By Harrington C. on 01/25/20
From start to finish this company and staff are very professional and customer oriented. The technician Bryan W. Was very professional as well as knowledgeable. He answered all questions and provided excellent advice. Will definatly recommend

By Ward M. on 01/24/20
Excellent communication and very cooperative.

By Michelson L. on 01/18/20
Great service and fast response! Fixed issue! I would recommend

By Fournier P. on 01/10/20
Bryan came to our rescue!! Bryan was very professional, knowledgeable and very efficient! He explained everything and kept a very clean work area! Thank you so very much

By Fisher K. on 01/06/20
Bryan was very polite and transparent while trouble shooting our old boiler and fixing some of the mistakes I had made trying to get our heat up and running. He was knowledgeable and quick. He definitely went above and beyond on this visit. We ended up needing addi...
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Bryan was very polite and transparent while trouble shooting our old boiler and fixing some of the mistakes I had made trying to get our heat up and running. He was knowledgeable and quick. He definitely went above and beyond on this visit. We ended up needing additional parts during the service which were redials available on the truck. I believe this is a testament to the way Bryan and Great Dane conduct their business as the part was available. My family is grateful to have heat again as we have some colder weather on the horizon. Kristen was very friendly and very helpful while on the phone. Thank you again Great Dane.
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