Great Dane HVAC was very helpful when our furnace was out. It was very cold in our house and they couldn't figure out the problem, but they stayed until it was working. A supervisor came out and together, they figured it out. They were very knowledgeable and friendly and I felt comfortable having them in my house. They also have an awesome notification program with technician tracking so you know exactly when they will arrive.
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Both the technician and the person who scheduled my service call were extremely friendly yet professional!! Zak the tech arrived on time, explained to me what he planned on doing, how long it would take, and once done, explained to me what he did along with his findings... and suggested a few products that would help my aging heater live a little longer...but never was he pushy. He also respected my home by wearing shoe covered (booties) and cleaned up the area where he performed the work. He also answered all of my questions in detail. I've used Great Dane in the past and will continue to. They have provided a great customer experience every time I've needed their service.
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On oct 4, 2018, my furnace was overheating and shutting off automatically. Dorian C Buckman from Great Dane heating and air conditioning arrived at the house. Dorian did a thorough check and with patience discovered that the problem was 2 bird nests. The first nest was on top of the roof in the chimney cap and the other was in the middle of the furnace vent. Throughout the entire visit which took about 4 hours including a callback, Dorian always had a smile and explained everything he did. Definitely went out of his way to make sure my furnace worked properly. Thank you to Dorian and Great Dane for doing such a great job.
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I waited until it got cold before I called to get my boiler running but they still managed to work me in. The technician came for the opposite side of town and was so busy he didn’t arrive until 6:30 pm due to the number of calls he had. He was polite, professional and explained everything he did as I had asked hi. To do. I had full confidence in him and he also had a great personality. I would recommend this company to any family or friend
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I do not usually fill in these surveys but in the case of Great Dane, the team has always been exceptional and kind. I have spent a large amount of money recently into the home and I am pleased that Great Dane is who we have used. The people & service are what makes you better than the rest.
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Great Dane installed the entire HVAC system in July. Went back to purchase filters during the BOGO event. The people were friendly & helped answer questions I had. Also, the owner of the store carried one of the filter boxes to my car. They are a classy outfit that treat customers well & do everything they can to earn their business. Highest recommendation to the team @ Great Dane.
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I cannot say enough good things about my recent experience with Great Dane. I have the dte service plan and they sent out Great Dane when I called to set up a service call. Mike came to my home because my furnace was blowing cold air and was running and running. He knew almost right away what the problem was ( a spider web and dead spider in my gas valve restricting gas from igniting the flame). He was professional and knowledgeable and friendly and amazing. He took the time to explain everything he was doing and how the furnace works. He also offered to change the batteries in my thermostat for me. Thank you Mike for making this a great experience with Great Dane...If anyone ever needs to set up a service call from Dte or Consumers ask for Great Dane they are the best.
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