This is the second time we've needed a plumber on an immediate basis to clear a clogged drain. Gotelli Plumbing has been immediately available, and Joey was the service tech that responded. He's knowledgeable, personable, and gets the job done in short order! He cleaned out the hair clogging the drain, as well as the roots that are starting to grow there. Our experience with the office staff has also been great. I believe Denise was the person who helped out this time, but both she and Danielle are very helpful. Denise understood our situation on a Friday afternoon and found a tech (Joey) who could be there that afternoon to clean the drain. Joey actually showed up before I got back home! I will continue to call Gotelli when we have plumbing needs large and small. They're great!
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Joey and his assistant (I'm sorry I forgot his name!) were great; they were able to squeeze us in same day for a leak in the back yard. They showed up and were quick to diagnose the problem (beyond the obvious leak) and were able to solve the immediate issue in a professional way. They were upfront with the costs of not just labor but also with the parts. We won't be looking forward to more plumbing problems (in the future) however considering the age of our house, I suspect *when* there are more, Gotelli's will be our first call.
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This was the most efficient, positive experience. Joey was right on time and cheery. He had everything he needed right at hand because the office had gathered detailed information in advance and asked for photos. And he fixed everything perfectly, including cockeyed faucet handles that had been bugging me for years and that no plumber has managed to fix before. I couldn't be happier!
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Thank you Gotelli for excellent service with my recent plumbing issue with our ejector pump. Shane arrived promptly, expertly diagnosed my issue and fixed the problem. He was courteous, professional, efficient and thorough. He explained how to avoid issues in the future and did it all with a friendly smile and demeanor. I would highly recommend Shane, and will certainly call him and Gotelli in the future (which hopefully won't be necessary!)
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Apparently our pressure release valve had failed and was causing our water pipes to shake violently every time we turned on the water. Tom from Gotelli Pluming, quickly diagnosed the problem and did a pro job in repairing. He also called out some other issues that he had spotted. Rather than trying to sell more work, he cautioned us to keep an eye on the issues. I really appreciate his honesty and helpfulness and I'd recommend Gotelli Plumbing again.
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