My impression of **** *. at Gotelli Plumbing and of the company itself is entirely positive. However, I may cause trouble for leaving my comments. **** fixed two of the three problems we had. Promptly! Regarding the third, minor problem, he didn't have the part on the truck that was needed. Instead of scheduling a second visit, he showed me how I could fix it myself. For free! Either **** is going to get fired for missing a business opportunity or Gotelli is going to congratulate themselves for being represented with such integrity. I suggest the latter
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Great reliable company. Called because there was water around the base of the kitchen faucet and under the counter. In seconds Joey (technician) tightened the spray hose that had become lose and problem fixed. I was embarrassed that I didn't diagnose but glad they didn't take advantage of me and make up some more costly repair order.
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Fair prices, nice people and skilled, efficient work. This was my second time having Gotelli handle a plumbing job for me, and I am again very pleased. Another plumber quoted over $1,000 for a job that Joey recognized could be done just by changing out a couple of parts. Instead of trying to upsell, these people actually fix the problem.
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I had been hearing some serious "clanking" in the pipes in a lower shower in our home. My best friend and I were talking and he said, "I just had the guy from ******* come by. Did a terrific job. Called them the night before, and said they would be here by 7:30 am the next day". After the call, I called *******, spoke with a very nice woman who set me up the same day for an appointment. She said "we're sending our senior guy out". *** ********* came by exactly on time, and not only solved the main problem, but also a half dozen other things that I had been meaning to fix. *** was professional, friendly, really knowledgeable, had all the 'tool's and replacements with him to fix my problems. I highly recommend *******'s (and ***). Nice to have this kind of person to person and good outcome experience in this day and age. 5 stars from me.
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Gotelli Plumbing has been wonderful to work with! From office management to service technicians they are quick to reply and have customer service down pat. I was referred to them for their honest, quick and stellar work. I absolutely experienced the same thing. We had two toilets replaced and converted a room we used for storage into a laundry room. Joey gave recommendations for products to buy that will save us money and give us the quality we were looking for. They work fast and get the job done right the first time. If we ever need a plumber in the future, we're calling Gotelli and having Joey come out. You should too!
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This is the second time we've needed a plumber on an immediate basis to clear a clogged drain. Gotelli Plumbing has been immediately available, and Joey was the service tech that responded. He's knowledgeable, personable, and gets the job done in short order! He cleaned out the hair clogging the drain, as well as the roots that are starting to grow there. Our experience with the office staff has also been great. I believe Denise was the person who helped out this time, but both she and Danielle are very helpful. Denise understood our situation on a Friday afternoon and found a tech (Joey) who could be there that afternoon to clean the drain. Joey actually showed up before I got back home! I will continue to call Gotelli when we have plumbing needs large and small. They're great!
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Joey and his assistant (I'm sorry I forgot his name!) were great; they were able to squeeze us in same day for a leak in the back yard. They showed up and were quick to diagnose the problem (beyond the obvious leak) and were able to solve the immediate issue in a professional way. They were upfront with the costs of not just labor but also with the parts. We won't be looking forward to more plumbing problems (in the future) however considering the age of our house, I suspect *when* there are more, Gotelli's will be our first call.
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