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By Ken V. on 01/16/19
Alan does a great job cleaning our coolers. Very professional.

By Betsy P. on 01/11/19
Justin S. was courteous, professional and knowledgeable. He explained things as he went along and made sure my husband and I understood everything. He was not pushy or aggressive which we appreciated and he did not insult/degrade his competitors, which we appreciat...
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Justin S. was courteous, professional and knowledgeable. He explained things as he went along and made sure my husband and I understood everything. He was not pushy or aggressive which we appreciated and he did not insult/degrade his competitors, which we appreciated even more. Excellent rep, glad he came to our house.
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By Rob D. on 01/08/19
Tony K did a great job of explaining the system and making the necessary changes.

By Ed M. on 01/07/19
My Today I had a service call from Tony of Gordon Water in Kalamazoo. He was prompt, thorough, and friendly. Although it's too early to say definitively if the problem has been fixed, - salty water - I have confidence that it has been. I give Tony an excellent revi...
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My Today I had a service call from Tony of Gordon Water in Kalamazoo. He was prompt, thorough, and friendly. Although it's too early to say definitively if the problem has been fixed, - salty water - I have confidence that it has been. I give Tony an excellent review. My only complaint is that the $211 price tag was a bit of a surprise. Wish I'd been told beforehand what the price of a service call is, what they usually run, if it's a new this, then we charge that, etc.
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By Anne C. on 01/06/19
Tony did a great job - he explained everything that he was doing, which I appreciated. Everything with my R.O. water softener and water filter system (at my kitchen sink) is working perfectly now.

By Deb on 12/31/18
Cord is always professional and friendly when coming to our office. He always has a smile and takes a few minutes to make sure we are happy with our service. He is a great representative of Gordon Water.

By Petra W. on 12/27/18
Cord has been a wonderful driver and takes very good care of us at Kalamazoo Long Term Care Pharmacy. He keeps the building perfectly stocked and responds quickly with any requests we make. We have been very happy with the service we receive.

By Debra G. on 12/22/18
(no comment)

By Laurie B. on 12/21/18
Cord is such a great, friendly, courteous person. Always checking to make sure our needs are taken care of. Enjoy seeing him each week. Brightens our day every time he comes in. He is awesome. Thank you Cord!

By John H. on 12/20/18
Just had our initial installation and I am pleased with Gordon Water. Sales rep Phil is affable and did a good presentation. Installer Tony K did a fine job of setting the equipment into our existing plumbing and available space. Both men did a good job of explaini...
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Just had our initial installation and I am pleased with Gordon Water. Sales rep Phil is affable and did a good presentation. Installer Tony K did a fine job of setting the equipment into our existing plumbing and available space. Both men did a good job of explaining things to someone with no previous experience of water softeners.
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By Thomas A. on 12/20/18
Tony did an outstanding job with my water softener installation. It was necessary to replumb the water filtration system to make a clean installation. Well done!

By James K. on 12/17/18
an excellent friendly technician. He offered suggestions to improve water quality (more frequent filter changes whenever water starts to smell) as well as recommending new faucet for the next service call which I plan on doing.. Also gave tips on changing filters s...
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an excellent friendly technician. He offered suggestions to improve water quality (more frequent filter changes whenever water starts to smell) as well as recommending new faucet for the next service call which I plan on doing.. Also gave tips on changing filters should I need to do so
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By Paul M. on 12/16/18
John W. was great. He ran water tests on both the softened water and water straight from the city (Portage) and he adjusted our water softener as it was running way too much. Every step of the way, he explained very clearly what he was doing and what he was trying ...
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John W. was great. He ran water tests on both the softened water and water straight from the city (Portage) and he adjusted our water softener as it was running way too much. Every step of the way, he explained very clearly what he was doing and what he was trying to accomplish. I bought this water softener from Gordon Water and thought I might have to have it replaced, but it just needed a couple of simple adjustments. John did tell me what parts may fail (the unit is 10 years old) in case something does go wrong. Overall, the money I paid for the service call was money well spent.
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By Tamara P. on 12/10/18
Cord is FANTASTICE!!! We know we are going to get our delivery on schedule, with a wonderful attitude!!! He is very professional and keeps us on track even if we have a holiday during the week and need to adjust our day for delivery. Additionally, we needed main...
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Cord is FANTASTICE!!! We know we are going to get our delivery on schedule, with a wonderful attitude!!! He is very professional and keeps us on track even if we have a holiday during the week and need to adjust our day for delivery. Additionally, we needed maintenance on our dispenser! He showed up right away with a smile to help us!!! We appreciate him very much!!! Thank you!!!! :)
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By Matt on 12/08/18
John was great. He was very communicative and professional. I feel he went above and beyond what was expected. My next call to Gordon will be to request John W.

By Matthew B. on 12/07/18
The service tech was very professional and helpfull with my new water system. I definitely felt like he went above and beyond during the install and helped me better understand how the system works. I would recommend Gordon Water Systems to anyone looking to get so...
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The service tech was very professional and helpfull with my new water system. I definitely felt like he went above and beyond during the install and helped me better understand how the system works. I would recommend Gordon Water Systems to anyone looking to get soft water for their home.
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By David U. on 12/07/18
Tony was very helpful

By ALANNA on 12/06/18
Tony was prompt, courteous and efficient.

By Lexi C. on 12/06/18
(no comment)

By Jay A. on 12/05/18
Outstanding employee
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* Total number of reviews and star-ratings are based on data collected during the time period Gordon Water Systems - Kalamazoo has been using the ReviewBuzz system and may not directly match the data found on each public review site.

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Customer service is always a top priority at Gordon Water Systems - Kalamazoo. Our BBB Membership A+ rating is like a badge of honor as we continuously strive to provide the best experience for our clients.

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Scott P has a 5-Star rating and leads the company in total reviews, making this pro a ReviewBuzz Rockstar!
54 total reviews
Scott has been in this industry for almost 2 years. He loves helping people with their water problems. He likes to play pickle ball. He enjoys the Blue Heelers dog breed, he has three! Also has 2 sons, 2 grandkids, and one cat.
By Mike & Sarah P. on 09/22/16
Everything went great with my R/O installation! Smooth sailing, and I love it.

By Gerhard F. on 09/16/16
The service was well done. Scott provided good information and confirmation! Thanks

By Ken E. on 09/16/16
Scott P. did an excellent job in installing and checking out the system for my daughter, Kristin Root

By Stephen B. on 09/15/16
I love my new Kinetico softener. I have extremely hard water and now all is well. I feel like the price Gordon gave me was good, and the install was fast and painless.

By Brian P. on 08/31/16
They are professional, prompt and courteous

By William M. on 08/01/16
08/01/2016 - had a repair on our water softener made today, Scott P***** was the technician. Called ahead, was actually early. Very pleasant, professional man. God the job done, we were most pleased. Also must say that the delivery man, Moe, is a wonderful person t...
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08/01/2016 - had a repair on our water softener made today, Scott P***** was the technician. Called ahead, was actually early. Very pleasant, professional man. God the job done, we were most pleased. Also must say that the delivery man, Moe, is a wonderful person too. Always happy, friendly. Enjoy seeing him. Gordon Water Systems has served us for probably 35 years or so, very fine company.
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By Robert L. K. on 07/30/16
Scott Parker arrived in the time frame scheduled, was friendly and explained what he was going to be doing. The installation of the water softener went quickly and without any disruption of our day. He explained what he was going to do and answered all my questio...
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Scott Parker arrived in the time frame scheduled, was friendly and explained what he was going to be doing. The installation of the water softener went quickly and without any disruption of our day. He explained what he was going to do and answered all my questions about the softening process. The work area was clean and orderly when he was finished. A very good job overall.
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By Frank C. on 07/24/16
Very professional, curtiuos and knowledgeable. Have used Gordons for about 10 years and have no reason to switch.

By Robert N. on 07/21/16
Scott was on-time and entirely professional. We were very pleased with his work. Bob and Charlene Nash

By amanda on 07/10/16
Scott P. was professional and kind. He was knowledgeable about the products and was able to explain everything to someone who is completely new to a water softener and water purification system. I felt comfortable with him in my home by myself. His appearance was c...
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Scott P. was professional and kind. He was knowledgeable about the products and was able to explain everything to someone who is completely new to a water softener and water purification system. I felt comfortable with him in my home by myself. His appearance was clean and neat and he was very respectful of my home. Everything was installed correctly and we have been enjoying the service ever since. I have already referred him to a friend for service.
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By Bill Y. on 05/28/16
friendly, professional, on time, quick

By Emily B. on 05/04/16
Scott was wonderful to work with. He called in advance of our appointment, showed up timely, was super courteous and very knowledgeable. Scott took the time to explain how the unit works, how to care for it and why the type of salt used is important. He was a pleas...
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Scott was wonderful to work with. He called in advance of our appointment, showed up timely, was super courteous and very knowledgeable. Scott took the time to explain how the unit works, how to care for it and why the type of salt used is important. He was a pleasure to work with. Also, we LOVE our new Kinetico water softener. So nice! Thank you, Scott, Andy and Gordon Water!
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By Tom H. on 04/29/16
My experience with Gordon water systems started out with a plus with Jason the sales person very professional and the installers both Chad and Scott were outstanding their knowledge was excellent answered all my questions explain what I need to know in order to mai...
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My experience with Gordon water systems started out with a plus with Jason the sales person very professional and the installers both Chad and Scott were outstanding their knowledge was excellent answered all my questions explain what I need to know in order to maintain equipment .I would recommend Gordon water services to anyone needing an upgrade in what they presently have .
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By Marsha R. on 04/07/16
Scott was very professional and nice and I have had a great repore with Gordons. They don't gouge you on price and are a friendly place to do business with.
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