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By Ken V. on 01/16/19
Alan does a great job cleaning our coolers. Very professional.

By Betsy P. on 01/11/19
Justin S. was courteous, professional and knowledgeable. He explained things as he went along and made sure my husband and I understood everything. He was not pushy or aggressive which we appreciated and he did not insult/degrade his competitors, which we appreciat...
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Justin S. was courteous, professional and knowledgeable. He explained things as he went along and made sure my husband and I understood everything. He was not pushy or aggressive which we appreciated and he did not insult/degrade his competitors, which we appreciated even more. Excellent rep, glad he came to our house.
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By Rob D. on 01/08/19
Tony K did a great job of explaining the system and making the necessary changes.

By Ed M. on 01/07/19
My Today I had a service call from Tony of Gordon Water in Kalamazoo. He was prompt, thorough, and friendly. Although it's too early to say definitively if the problem has been fixed, - salty water - I have confidence that it has been. I give Tony an excellent revi...
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My Today I had a service call from Tony of Gordon Water in Kalamazoo. He was prompt, thorough, and friendly. Although it's too early to say definitively if the problem has been fixed, - salty water - I have confidence that it has been. I give Tony an excellent review. My only complaint is that the $211 price tag was a bit of a surprise. Wish I'd been told beforehand what the price of a service call is, what they usually run, if it's a new this, then we charge that, etc.
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By Anne C. on 01/06/19
Tony did a great job - he explained everything that he was doing, which I appreciated. Everything with my R.O. water softener and water filter system (at my kitchen sink) is working perfectly now.

By Deb on 12/31/18
Cord is always professional and friendly when coming to our office. He always has a smile and takes a few minutes to make sure we are happy with our service. He is a great representative of Gordon Water.

By Petra W. on 12/27/18
Cord has been a wonderful driver and takes very good care of us at Kalamazoo Long Term Care Pharmacy. He keeps the building perfectly stocked and responds quickly with any requests we make. We have been very happy with the service we receive.

By Debra G. on 12/22/18
(no comment)

By Laurie B. on 12/21/18
Cord is such a great, friendly, courteous person. Always checking to make sure our needs are taken care of. Enjoy seeing him each week. Brightens our day every time he comes in. He is awesome. Thank you Cord!

By John H. on 12/20/18
Just had our initial installation and I am pleased with Gordon Water. Sales rep Phil is affable and did a good presentation. Installer Tony K did a fine job of setting the equipment into our existing plumbing and available space. Both men did a good job of explaini...
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Just had our initial installation and I am pleased with Gordon Water. Sales rep Phil is affable and did a good presentation. Installer Tony K did a fine job of setting the equipment into our existing plumbing and available space. Both men did a good job of explaining things to someone with no previous experience of water softeners.
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By Thomas A. on 12/20/18
Tony did an outstanding job with my water softener installation. It was necessary to replumb the water filtration system to make a clean installation. Well done!

By James K. on 12/17/18
an excellent friendly technician. He offered suggestions to improve water quality (more frequent filter changes whenever water starts to smell) as well as recommending new faucet for the next service call which I plan on doing.. Also gave tips on changing filters s...
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an excellent friendly technician. He offered suggestions to improve water quality (more frequent filter changes whenever water starts to smell) as well as recommending new faucet for the next service call which I plan on doing.. Also gave tips on changing filters should I need to do so
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By Paul M. on 12/16/18
John W. was great. He ran water tests on both the softened water and water straight from the city (Portage) and he adjusted our water softener as it was running way too much. Every step of the way, he explained very clearly what he was doing and what he was trying ...
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John W. was great. He ran water tests on both the softened water and water straight from the city (Portage) and he adjusted our water softener as it was running way too much. Every step of the way, he explained very clearly what he was doing and what he was trying to accomplish. I bought this water softener from Gordon Water and thought I might have to have it replaced, but it just needed a couple of simple adjustments. John did tell me what parts may fail (the unit is 10 years old) in case something does go wrong. Overall, the money I paid for the service call was money well spent.
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By Tamara P. on 12/10/18
Cord is FANTASTICE!!! We know we are going to get our delivery on schedule, with a wonderful attitude!!! He is very professional and keeps us on track even if we have a holiday during the week and need to adjust our day for delivery. Additionally, we needed main...
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Cord is FANTASTICE!!! We know we are going to get our delivery on schedule, with a wonderful attitude!!! He is very professional and keeps us on track even if we have a holiday during the week and need to adjust our day for delivery. Additionally, we needed maintenance on our dispenser! He showed up right away with a smile to help us!!! We appreciate him very much!!! Thank you!!!! :)
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By Matt on 12/08/18
John was great. He was very communicative and professional. I feel he went above and beyond what was expected. My next call to Gordon will be to request John W.

By Matthew B. on 12/07/18
The service tech was very professional and helpfull with my new water system. I definitely felt like he went above and beyond during the install and helped me better understand how the system works. I would recommend Gordon Water Systems to anyone looking to get so...
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The service tech was very professional and helpfull with my new water system. I definitely felt like he went above and beyond during the install and helped me better understand how the system works. I would recommend Gordon Water Systems to anyone looking to get soft water for their home.
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By David U. on 12/07/18
Tony was very helpful

By ALANNA on 12/06/18
Tony was prompt, courteous and efficient.

By Lexi C. on 12/06/18
(no comment)

By Jay A. on 12/05/18
Outstanding employee
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Select any employee to see all their reviews.

Tony K
14 Years
Rating:
210 total reviews!
Mo L
Rating:
106 total reviews!
Justin S
8 Years
Rating:
(58 total reviews)
Scott P
1 Year
Rating:
(52 total reviews)
Alan R
7 Years
Rating:
(43 total reviews)
Brian Z
6 Years
Rating:
(16 total reviews)

* Total number of reviews and star-ratings are based on data collected during the time period Gordon Water Systems - Kalamazoo has been using the ReviewBuzz system and may not directly match the data found on each public review site.

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Customer service is always a top priority at Gordon Water Systems - Kalamazoo. Our BBB Membership A+ rating is like a badge of honor as we continuously strive to provide the best experience for our clients.

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Brian Z has a 5-Star rating and leads the company in total reviews, making this pro a ReviewBuzz Rockstar!
16 total reviews
Brian is proud to provide his clients with great water for a better lifestyle. He likes to spend time with his family & friends, working/playing with computers, & he goes to Valley. He likes the Red Wings, Tigers & Lions. He is the youngest of six, lives with his girlfriend & dog Bernie.
By Mary on 01/24/18
Brian was very kind and professional and he went "above and beyond" with his approach both over the phone and in person. I received a thank you card today and was very impressed and "floored" by his follow up.

By Ruth on 02/23/17
I have been impressed with Brian. He servies our office at Bronson downtown. Brian characteristically will smile and say hello to wach staff member. He is very courtious and efficient. The Gordon "image" is well displayed in Brian's behavior.

By Kim on 12/06/16
I just wanted to let you know that Brian is awesome! We are very happy!

By Diana C. on 11/09/16
Just wanted to say how much we value Brian Z’s conscientious work. He noticed our ‘bottle stand’ needed repairing and without our asking he took it upon himself to replace the necessary part so that we have a fully operational stand.

By christine c. on 11/08/16
Gordon Water provides fresh bottled water that actually tastes good. Our sales rep, Brian Z., is prompt and friendly. He is always willing to lug the water bottles to the back of the office building. Great guy. We went through a rough patch (delivery wise) last yea...
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Gordon Water provides fresh bottled water that actually tastes good. Our sales rep, Brian Z., is prompt and friendly. He is always willing to lug the water bottles to the back of the office building. Great guy. We went through a rough patch (delivery wise) last year when the last regular sales rep left the company, but thankfully that has resolved.
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By Diane M. on 10/28/16
No problem, Brian Z. does a fantastic job!

By Pat O. on 10/28/16
Brian does a wonderful job and is always friendly and professional.

By Shawn B. on 10/27/16
I have always had a great experience with Gordon Water Systems. The staff is always helpful when I call and the Route Sales Rep, Brian, is always very kind, smiling and friendly.

By Colleen on 10/27/16
Great service! Love having water delivered.

By Nikki G. on 10/26/16
Brian is GREAT!!! he is always so personable and helpful, not to mention he will change the water for us girls when it's low

By shannon g. on 10/26/16
Brian is absolutely awesome! We go through so much water here it's literally unbelievable. He never leaves us with not enough, he always assesses the situation and makes sure to leave extra if needed. We are so pleased with Gordon's and with Brian. We are glad ...
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Brian is absolutely awesome! We go through so much water here it's literally unbelievable. He never leaves us with not enough, he always assesses the situation and makes sure to leave extra if needed. We are so pleased with Gordon's and with Brian. We are glad and happy to continue to use their services.
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By Sarah on 10/19/16
The staff that come into the facility are very polite each time, each delivery person that I have met has been courteous and very friendly. Issues that may come up are fixed quickly and any questions or concerns are also addressed in a fast manner. I would recommen...
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The staff that come into the facility are very polite each time, each delivery person that I have met has been courteous and very friendly. Issues that may come up are fixed quickly and any questions or concerns are also addressed in a fast manner. I would recommend this company to anyone looking for a water provider for a business setting. Brian Z. has been very nice to work with also from a delivery standpoint!
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By Keely J. on 10/17/16
Brian is always friendly when he delivers to us and great service all around

By Alex B. on 10/17/16
Brian comes consistently, on time, every Monday morning. When he arrives he isn't disruptive to the business in the lobby, he knows exactly where to go and always replaces our water in the neatest and most helpful way. He also goes out of his way to check the lev...
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Brian comes consistently, on time, every Monday morning. When he arrives he isn't disruptive to the business in the lobby, he knows exactly where to go and always replaces our water in the neatest and most helpful way. He also goes out of his way to check the level of the water we are using and if it is low he will gladly and kindly replace them. Then on days when we are not busy he is nice to chat with during the quick minutes he is in here. Another great example of Brian's hard work and dedication is from when we were closed last Monday, I forgot to notify him (whoops) but a few days later when I called because we were low, within the hour he was bringing us water and then came again today to top it off! We love our great Gordon Water System Services!!
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By Grand Rental S. on 10/05/16
Brian is great and he is in and out quickly, he takes good care of us!

By Armstrong on 10/05/16
Brian is very attentive and takes good care of us.
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