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(616) 776-3800
By Judy R. on 07/22/19
Thank you I would like to give a good review to Tony, Andrew L and Russ. They were all very professional and answered all our questions. I will definitely ask for any of them in the future. Thank you. Judy Risdon

By Nick H. on 07/15/19
Weve been having issues drinking our water for years now but Ben Roper at Gordon Water Servive fixed us up. No more stomach issues for me or the kids and in fact we drink almost only water now. Water actually tastes like a treat when it is properly filtered, and i ...
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Weve been having issues drinking our water for years now but Ben Roper at Gordon Water Servive fixed us up. No more stomach issues for me or the kids and in fact we drink almost only water now. Water actually tastes like a treat when it is properly filtered, and i dont even like store bought water. These filters are amazing, and Ben was very honest and Knowledgable. He even calls us back after hours. Along with their water, customer service seems to be these guys real expertise!
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By Yue T. on 07/08/19
We had Andrew L. with Gordon Water Systems come out and install our water softener. We're thrilled with the great water quality, but even happier about the level of service. After discovering that the P-trap was missing, he reinstalled one for us, and we were even ...
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We had Andrew L. with Gordon Water Systems come out and install our water softener. We're thrilled with the great water quality, but even happier about the level of service. After discovering that the P-trap was missing, he reinstalled one for us, and we were even able to move the entire system far enough over in our basement to make future remodeling easier. Andrew is approachable and informative. Two thumbs way up, would recommend.
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By Erin C. on 06/07/19
Ben did a fantastic job for us. He was a huge part in keeping together a house deal for us. I know if I call Ben he is always going to be willing to help us come up with a solution!

By Erin C. on 06/06/19
Ben went above and beyond in helping with a water issue at a property we were selling. Would recommend Gordon Water wholeheartedly. They are always willing to go the extra mile!

By Aaron P. on 05/09/19
Gordon Water installed a water softener for us and did a great job. Good product and professional and timely service.

By Shelley F. on 04/27/19
Ben was very helpful in explaining what was going on with our water system. He gave us several options on how we could remedy the problem. He explained everything so we could understand it and make an informed decision. Thanks Ben!

By Mitch p. on 04/22/19
Ben knew his stuff. Not only was very professional but extremely well educated in the science of water. My wife and I were very confident in what he was telling us and the direction we needed to take to have a whole house water system. He went out of his way to be...
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Ben knew his stuff. Not only was very professional but extremely well educated in the science of water. My wife and I were very confident in what he was telling us and the direction we needed to take to have a whole house water system. He went out of his way to be able to meet with us at times that worked in our schedule. We would highly recommend him and his team.
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By Tara A. on 04/20/19
We have been customers of Gordon Water Systems for 6 years now and have always been pleased with the level of care and service we have received! Our most recent water issue was solved quickly and respectfully by Ben Roper. He was professional, courteous and underst...
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We have been customers of Gordon Water Systems for 6 years now and have always been pleased with the level of care and service we have received! Our most recent water issue was solved quickly and respectfully by Ben Roper. He was professional, courteous and understanding. Our issue was resolved very quickly which we truly appreciated!
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By Danielle D. on 04/10/19
Manny Rosa is an incredible agent for Gordon Water Systems. He is friendly and professional, and is a great salesperson. He brought the West Michigan Hispanic Chamber of Commerce a few coffee samples, and before I knew it, we were signed up for water and coffee del...
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Manny Rosa is an incredible agent for Gordon Water Systems. He is friendly and professional, and is a great salesperson. He brought the West Michigan Hispanic Chamber of Commerce a few coffee samples, and before I knew it, we were signed up for water and coffee deliveries because of how blown away we were by the product and all around services provided. Thank you, Manny!
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By Nancy K. on 04/06/19
Gordon Water Systems put our first conditioner in over 30 years ago. Their quality and integrity are still the best in the business. Henry was our salesperson and Joel installed our water softener. Both were knowledgeable and professional. I was very comfortable ha...
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Gordon Water Systems put our first conditioner in over 30 years ago. Their quality and integrity are still the best in the business. Henry was our salesperson and Joel installed our water softener. Both were knowledgeable and professional. I was very comfortable having them in my home.
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By Sam S. on 03/31/19
Henry is not only extremely knowledgeable as a water specialist, but was genuinely concerned about my family’s overall health. He spent extra time explaining the details of my softener system and the ways to remedy any issues I may encounter. Nice guy, very profe...
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Henry is not only extremely knowledgeable as a water specialist, but was genuinely concerned about my family’s overall health. He spent extra time explaining the details of my softener system and the ways to remedy any issues I may encounter. Nice guy, very professional and would recommend him to anyone in need of this service. Gordon Water is lucky to have him as an employee.
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By Ryan V. on 03/06/19
Henry was great!

By Ryan V. on 03/04/19
Henry was great. This guy know so much about water it borders on weird! Highly recommended to anyone who needs a thorough review of their system.

By Rachel H. on 02/18/19
I am so thankful that we had Gordon Water Systems come out to our home in Holland, MI. Ben R. with Gordon was more then knowledgeable. We are first time home buyers who moved into a home with less then ideal well water. Ben gave us options and made suggestions o...
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I am so thankful that we had Gordon Water Systems come out to our home in Holland, MI. Ben R. with Gordon was more then knowledgeable. We are first time home buyers who moved into a home with less then ideal well water. Ben gave us options and made suggestions on what we could do our self's. We now have an idea of what direction to go. He did not pressure us to buy anything. I know that as soon as we decide to add a new water softener system it will be with Gordon Water Systems. So thankful for all the help both Ben and the team has provided.
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By Keith & Christine L. on 02/13/19
Excellent service from the water specialist who came to our home. We are small business owners and had 3 water treatment companies evaluate our water and quote systems. Henry was the most knowledgeable, most thorough, and most confident and trustworthy of the 3 b...
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Excellent service from the water specialist who came to our home. We are small business owners and had 3 water treatment companies evaluate our water and quote systems. Henry was the most knowledgeable, most thorough, and most confident and trustworthy of the 3 by far. The Gordon system wasn't the least expensive, nor the most expensive, but Henry basically made the sale for his company. Excellent overall experience, and we would highly recommend.
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By don s. on 01/24/19
mr tom thome was my installer,was the kind of person i felt very comfortable with letting him into my home.great job, very satisfied!

By don s. on 01/23/19
wow, great job!! very pleased with installation and explaining how every thing works, you will be very lucky if you have him install your new system,also i got the best of the best from gordon water grand rapids and a great deal!

By Ally h. on 12/28/18
(no comment)

By Kirk S. on 12/26/18
Thank you for the great service & installation from Ben R and Tom T from Gordon Water Systems - Grand Rapids. We love our water!!
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(616) 776-3800

Select any employee to see all their reviews.

Tom T
20 Years
Rating:
82 total reviews!
Chad K
1 Year
Rating:
41 total reviews!
Henry L
2 Years
Rating:
(20 total reviews)
Zack V
Rating:
(16 total reviews)
Joel H
Rating:
(15 total reviews)
Ben R
Rating:
(15 total reviews)

* Total number of reviews and star-ratings are based on data collected during the time period Gordon Water Systems - Grand Rapids has been using the ReviewBuzz system and may not directly match the data found on each public review site.

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Customer service is always a top priority at Gordon Water Systems - Grand Rapids. Our BBB Membership A+ rating is like a badge of honor as we continuously strive to provide the best experience for our clients.

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CALL TO SCHEDULE
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Henry L has a 5-Star rating and leads the company in total reviews, making this pro a ReviewBuzz Rockstar!
20 total reviews
Henry started as a great tech & transitioned to a Water Specialist after a year. He enjoys the opportunity to help & educate other about having good water. He loves spending time with his wife & two boys. His favorite football team is U of M.
By Sam S. on 03/31/19
Henry is not only extremely knowledgeable as a water specialist, but was genuinely concerned about my family’s overall health. He spent extra time explaining the details of my softener system and the ways to remedy any issues I may encounter. Nice guy, very profe...
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Henry is not only extremely knowledgeable as a water specialist, but was genuinely concerned about my family’s overall health. He spent extra time explaining the details of my softener system and the ways to remedy any issues I may encounter. Nice guy, very professional and would recommend him to anyone in need of this service. Gordon Water is lucky to have him as an employee.
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By Ryan V. on 03/06/19
Henry was great!

By Ryan V. on 03/04/19
Henry was great. This guy know so much about water it borders on weird! Highly recommended to anyone who needs a thorough review of their system.

By Keith & Christine L. on 02/13/19
Excellent service from the water specialist who came to our home. We are small business owners and had 3 water treatment companies evaluate our water and quote systems. Henry was the most knowledgeable, most thorough, and most confident and trustworthy of the 3 b...
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Excellent service from the water specialist who came to our home. We are small business owners and had 3 water treatment companies evaluate our water and quote systems. Henry was the most knowledgeable, most thorough, and most confident and trustworthy of the 3 by far. The Gordon system wasn't the least expensive, nor the most expensive, but Henry basically made the sale for his company. Excellent overall experience, and we would highly recommend.
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By Ally h. on 12/28/18
(no comment)

By Adam T. on 11/14/18
Great service and great products. When looking for a water softening system consider Kinetico and Gordon Water Systems.

By Jeffrey K. on 09/19/18
Henry is a pleasure to work with. Upbeat, positive and energetic. Very knowledgeable and explains things perfectly. Consider Gordon very fortunate to have Henry as representative.

By Jeffrey K. on 09/18/18
Henry is a totally awesome young man - very professional. Wonderful to have someone who is knowledgeable and communicates at the level needed to help me, the customer, understand the hows and whys. Thank you for having a quality representative like Henry!!! We will be in touch soon!

By Charlie W. on 05/11/18
Henry L. is a friendly and knowledgable water specialist who helped us to choose the right equipment for our situation.

By Tina W. on 12/10/17
Henry is a great asset to the Gordon Water Systems. He explained in detail the cause of our rotten egg odor (high concentration of sulfur dioxide) caused by barometric pressure, and slime in our toilet tank (bacteria). He recommended we get our well chlorinated, up...
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Henry is a great asset to the Gordon Water Systems. He explained in detail the cause of our rotten egg odor (high concentration of sulfur dioxide) caused by barometric pressure, and slime in our toilet tank (bacteria). He recommended we get our well chlorinated, upgrade our RO due to the flow issues, and have the Kinetico Premier 2060f sulfur guard installed to rid of any re-occurring sulfur dioxide problems. Henry, thank you very much!
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By Mary on 12/09/17
There isn’t a day that goes by that I don’t say, “I can’t believe I didn't do this sooner” It is wonderful. My stainless steel dishwasher had a bunch of limestone build up in it and Andy and Henry actually said that would go away. They were right and now ...
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There isn’t a day that goes by that I don’t say, “I can’t believe I didn't do this sooner” It is wonderful. My stainless steel dishwasher had a bunch of limestone build up in it and Andy and Henry actually said that would go away. They were right and now my dishwasher looks brand new! My only problem is I don’t know when to clean my sinks and toilets anymore because I don’t have any more hard water build up or staining!
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By Tina W. on 12/08/17
Outstanding Customer Service! I contacted Gordon Water on Friday Dec 1 and described the rotten egg smell coming from our faucets within one hour I received a call from Henry! He asked me many questions and arranged to look at our system on Tuesday, Dec 5, 2017. H...
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Outstanding Customer Service! I contacted Gordon Water on Friday Dec 1 and described the rotten egg smell coming from our faucets within one hour I received a call from Henry! He asked me many questions and arranged to look at our system on Tuesday, Dec 5, 2017. Henry arrived as promised and proceeded to educate us on our 12 year old Kinetico Softener and Reverse osmosis. He diagnosed the water problem and discussed how barometric pressure change could bring on the high concentration of sulfur dioxide and the slime in our toilet tank meant there is bacteria in our well. Henry also checked our Reverse Osmosis when I informed him it was slow at times. He recommended the needed system changes Kinetico Premier 2060f OD Sulfur Guard and a Kinetico K5 drinking Water station. Our well was chlorinated Dec 8 and our Kinetico installation is scheduled for Dec 15. Henry is very personable and we enjoyed his presentation.
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By Marleen on 10/13/17
I very much enjoyed talking with Henry and Andy. They are experts in the field of water and family. We're happy to have met them both. And now I hear the installation will be 3 days early. Go Gordon Water!

By Noreen on 09/21/17
Well everyone has been super helpful and nice. Andy and Henry were great and the fact that they analyzed our water so they knew exactly what equipment to use and gave us multiple approaches and options to treat our water was very helpful.

By Noreen on 09/21/17
Well everyone has been super helpful and nice. Andy and Henry were great and the fact that they analyzed our water so they knew exactly what equipment to use and gave us multiple approaches and options to treat our water was very helpful.

By Joe on 08/14/17
Talked to a couple companies. Ultimately I decided to go with you because we thought Andy and Henry were really personable and knowledgeable. They really knew what they were talking about. I also want to add that they were not in a big rush and they gave me lots of...
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Talked to a couple companies. Ultimately I decided to go with you because we thought Andy and Henry were really personable and knowledgeable. They really knew what they were talking about. I also want to add that they were not in a big rush and they gave me lots of different options. I told them that I was talking to some different companies and they just shared with us the differences in equipment and didn’t talk bad about the other company which I appreciated because that’s what everyone else does. I just really appreciated their honesty and that they just gave me exactly what I needed to make my own decision! Chad did a great job installing as well.
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By Bob on 08/04/17
I could not speak more highly of your company as a whole. I was already very happy with the product, but your company’s professionalism, knowledge and customer service just added another layer of excellence. Chad, Tom T, Andy, Henry, and Joel they are just a...
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I could not speak more highly of your company as a whole. I was already very happy with the product, but your company’s professionalism, knowledge and customer service just added another layer of excellence. Chad, Tom T, Andy, Henry, and Joel they are just all spectacular. The copper work that was done on my equipment was truly just incredible work and I am highly, highly satisfied. I would reccomend you with confidence and without reservation! Thank you for calling!
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By John on 06/22/17
Henry is an amazing salesman and honestly I wouldn’t have ended up investing in you guys as much as I did if it wasn’t for him. I really trusted him, he took the time to explain the benefits and he was really great about following up. He really just m...
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Henry is an amazing salesman and honestly I wouldn’t have ended up investing in you guys as much as I did if it wasn’t for him. I really trusted him, he took the time to explain the benefits and he was really great about following up. He really just made the entire experience exceptional and when we ran into a problem with my well pump I was able to call him up and he answered right away and we were able to troubleshoot it so I was able to know what to get fixed. He really is exceptional. Other than Henry, I’m really impressed with the product itself. Henry took the time to show me the longevity of the equipment so I really feel like I made a great, long-term investment.
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By John on 03/16/17
I had the privilege of having Henry come to my house and test my water. I can't even begin to describe how respectful and professional this guy was at my house. He was so knowledgeable in all areas, and took time to teach me each step in the process. He set an obje...
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I had the privilege of having Henry come to my house and test my water. I can't even begin to describe how respectful and professional this guy was at my house. He was so knowledgeable in all areas, and took time to teach me each step in the process. He set an objective, and worked extremely hard until that objective was met. My water issue was difficult, but he found time to invest in my family and get to know them. He is exactly the type of person that you would want promoting a business. I was not sure who Gordon Water Systems was until yesterday, but I will recommend them to everyone because of Henry.
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By Gary V. on 03/07/17
Henry was great. I have been changing my filter for 15 years and messed something up. He came out and set me straight
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