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(616) 776-3800
By Aaron P. on 05/09/19
Gordon Water installed a water softener for us and did a great job. Good product and professional and timely service.

By Shelley F. on 04/27/19
Ben was very helpful in explaining what was going on with our water system. He gave us several options on how we could remedy the problem. He explained everything so we could understand it and make an informed decision. Thanks Ben!

By Mitch p. on 04/22/19
Ben knew his stuff. Not only was very professional but extremely well educated in the science of water. My wife and I were very confident in what he was telling us and the direction we needed to take to have a whole house water system. He went out of his way to be...
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Ben knew his stuff. Not only was very professional but extremely well educated in the science of water. My wife and I were very confident in what he was telling us and the direction we needed to take to have a whole house water system. He went out of his way to be able to meet with us at times that worked in our schedule. We would highly recommend him and his team.
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By Tara A. on 04/20/19
We have been customers of Gordon Water Systems for 6 years now and have always been pleased with the level of care and service we have received! Our most recent water issue was solved quickly and respectfully by Ben Roper. He was professional, courteous and underst...
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We have been customers of Gordon Water Systems for 6 years now and have always been pleased with the level of care and service we have received! Our most recent water issue was solved quickly and respectfully by Ben Roper. He was professional, courteous and understanding. Our issue was resolved very quickly which we truly appreciated!
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By Danielle D. on 04/10/19
Manny Rosa is an incredible agent for Gordon Water Systems. He is friendly and professional, and is a great salesperson. He brought the West Michigan Hispanic Chamber of Commerce a few coffee samples, and before I knew it, we were signed up for water and coffee del...
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Manny Rosa is an incredible agent for Gordon Water Systems. He is friendly and professional, and is a great salesperson. He brought the West Michigan Hispanic Chamber of Commerce a few coffee samples, and before I knew it, we were signed up for water and coffee deliveries because of how blown away we were by the product and all around services provided. Thank you, Manny!
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By Nancy K. on 04/06/19
Gordon Water Systems put our first conditioner in over 30 years ago. Their quality and integrity are still the best in the business. Henry was our salesperson and Joel installed our water softener. Both were knowledgeable and professional. I was very comfortable ha...
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Gordon Water Systems put our first conditioner in over 30 years ago. Their quality and integrity are still the best in the business. Henry was our salesperson and Joel installed our water softener. Both were knowledgeable and professional. I was very comfortable having them in my home.
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By Sam S. on 03/31/19
Henry is not only extremely knowledgeable as a water specialist, but was genuinely concerned about my family’s overall health. He spent extra time explaining the details of my softener system and the ways to remedy any issues I may encounter. Nice guy, very profe...
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Henry is not only extremely knowledgeable as a water specialist, but was genuinely concerned about my family’s overall health. He spent extra time explaining the details of my softener system and the ways to remedy any issues I may encounter. Nice guy, very professional and would recommend him to anyone in need of this service. Gordon Water is lucky to have him as an employee.
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By Ryan V. on 03/06/19
Henry was great!

By Ryan V. on 03/04/19
Henry was great. This guy know so much about water it borders on weird! Highly recommended to anyone who needs a thorough review of their system.

By Rachel H. on 02/18/19
I am so thankful that we had Gordon Water Systems come out to our home in Holland, MI. Ben R. with Gordon was more then knowledgeable. We are first time home buyers who moved into a home with less then ideal well water. Ben gave us options and made suggestions o...
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I am so thankful that we had Gordon Water Systems come out to our home in Holland, MI. Ben R. with Gordon was more then knowledgeable. We are first time home buyers who moved into a home with less then ideal well water. Ben gave us options and made suggestions on what we could do our self's. We now have an idea of what direction to go. He did not pressure us to buy anything. I know that as soon as we decide to add a new water softener system it will be with Gordon Water Systems. So thankful for all the help both Ben and the team has provided.
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By Keith & Christine L. on 02/13/19
Excellent service from the water specialist who came to our home. We are small business owners and had 3 water treatment companies evaluate our water and quote systems. Henry was the most knowledgeable, most thorough, and most confident and trustworthy of the 3 b...
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Excellent service from the water specialist who came to our home. We are small business owners and had 3 water treatment companies evaluate our water and quote systems. Henry was the most knowledgeable, most thorough, and most confident and trustworthy of the 3 by far. The Gordon system wasn't the least expensive, nor the most expensive, but Henry basically made the sale for his company. Excellent overall experience, and we would highly recommend.
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By don s. on 01/24/19
mr tom thome was my installer,was the kind of person i felt very comfortable with letting him into my home.great job, very satisfied!

By don s. on 01/23/19
wow, great job!! very pleased with installation and explaining how every thing works, you will be very lucky if you have him install your new system,also i got the best of the best from gordon water grand rapids and a great deal!

By Ally h. on 12/28/18
(no comment)

By Kirk S. on 12/26/18
Thank you for the great service & installation from Ben R and Tom T from Gordon Water Systems - Grand Rapids. We love our water!!

By Lori H. on 12/18/18
We have very difficult water, which we have tried to improve with three previous water companies. Ben Roper and Tom Thome from Gordon Water went above and beyond to find the system that has worked well for us and to make it fit in our existing space. It took creati...
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We have very difficult water, which we have tried to improve with three previous water companies. Ben Roper and Tom Thome from Gordon Water went above and beyond to find the system that has worked well for us and to make it fit in our existing space. It took creativity and perseverance and we are very happy with the results.
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By Pat H. on 12/01/18
From the water tech to the installers, yesterday and years past, all of Gordon's Employees have been absolutely awesome

By Pat H. on 11/30/18
Had issues with old Sulfur unit, Ben came out and tested everything and helped me decide on a new system, as mine was almost 20 years old. He was extremely helpful and NON pushing for a sale at all. After weighing my options, I decide to continue with the Kinetico ...
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Had issues with old Sulfur unit, Ben came out and tested everything and helped me decide on a new system, as mine was almost 20 years old. He was extremely helpful and NON pushing for a sale at all. After weighing my options, I decide to continue with the Kinetico system as I already HAD one for water softener. Adding the NEW Sulfur Guard unit to my existing Kinetico, it's going to make everything so simple it's child's play. Very glad he took the time to test and show me different options and what not. I've now added another Kinetico unit to y home filtration system as I have a well & septic system and over the years it's been absolutely awesome to own and have. Thanks so much Ben, both of us greatly appreciate your time and non pushing of a system.
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By DAVE on 11/29/18
Our installer Joel, was very professional with the install of our new water softener system. He has a great personality and work ethic. Our advise is to keep him around and give him a nice raise. Great Job!!

By Adam T. on 11/14/18
Great service and great products. When looking for a water softening system consider Kinetico and Gordon Water Systems.
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CALL TO SCHEDULE
(616) 776-3800

Select any employee to see all their reviews.

Tom T
20 Years
Rating:
82 total reviews!
Chad K
1 Year
Rating:
41 total reviews!
Henry L
2 Years
Rating:
(20 total reviews)
Zack V
Rating:
(16 total reviews)
Joel H
Rating:
(15 total reviews)
Todd A
9 Years
Rating:
(13 total reviews)

* Total number of reviews and star-ratings are based on data collected during the time period Gordon Water Systems - Grand Rapids has been using the ReviewBuzz system and may not directly match the data found on each public review site.

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Customer service is always a top priority at Gordon Water Systems - Grand Rapids. Our BBB Membership A+ rating is like a badge of honor as we continuously strive to provide the best experience for our clients.

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Chad L has a 5-Star rating and leads the company in total reviews, making this pro a ReviewBuzz Rockstar!
6 total reviews
By Jodie on 11/09/17
Met Chad at the Home Show and they were looking for the RO system. He was really knowledgable and so after we purchased your RO system, when we needed to move, we decided to stick with you to reinstall our equipment.

By Mr L. on 08/04/17
Great Job!

By Stacie on 06/29/17
Moved here from Colorado and I found you on Angie’s List and read reviews off of Google. Initially it was the online reviews, but I actually had another consultation with a different company as well and the other sales guy was so arrogant and didn’t t...
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Moved here from Colorado and I found you on Angie’s List and read reviews off of Google. Initially it was the online reviews, but I actually had another consultation with a different company as well and the other sales guy was so arrogant and didn’t take the time to really explain at a level I could understand. The quoted price ended up being the same but Chad was so, so patient and knowledgeable. I have young kids and he was so friendly and really took the time to explain everything, gave a really great presentation and involved the kids with it so he was just spectacular!! The interaction with him was really the main reason we chose you!
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By Susan on 06/18/17
Chad did a phenomenal job with the presentation. He was extremely knowledgeable, very articulate and gave me a bunch of literature that had facts and numbers on it that I found very educational. He really went above and beyond to meet and exceed my expectations every step of the way!

By Kerry M. on 05/22/17
After purchasing a home in the Rockford, MI area, I was faced with a new personal challenge of owning and operating a well based water supply. Our water in the home upon purchase had a distinct sulfur odor and virtually all water source areas had hard water stains...
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After purchasing a home in the Rockford, MI area, I was faced with a new personal challenge of owning and operating a well based water supply. Our water in the home upon purchase had a distinct sulfur odor and virtually all water source areas had hard water stains from an original water softening system that had outlived its productive years. After inviting two other water system companies to my home to diagnose and help correct these issues, I was less than confident that I would actually have my problems solved by these contractors. So, I put the decision on hold. Until we faced having our first family company come to stay with us. Around that time, a Gordon Water Systems advertisement and offer came to our door via USPS. Taking it as a timely good omen, I called the number. Chad Lomonaco responded and we set an appointment for him to visit within a week. Chad's professional demeanor and superb educational manner were a completely different experience for my wife and I compared to the previous sales pitches. Chad explained what he was doing with each test, did the test, then re-explained what he had just done and then educated on the importance of that test. In the end, I felt 100% confidence in his professional diagnosis AND the products that he represented to get the job done right and keep it working correctly for years to come. Chad's abilities as a tech AND a salesperson are world class and from a better time and age. As a professional salesperson myself, I appreciated every step of the process AND was encouraged and confident to commit to purchasing the upper echelon products that Gordon Water Systems represents. We have had the system now for over two months and I am beyond satisfied with the results for my family. I'm never had better water to drink from the tap and the hard water stains are a thing of the past. If you're on the fence with a similar water system matter, I cannot recommend Chad Lomonaco highly enough. Your investment will be some of the best money you will ever spend. Additionally, I must send a huge sentiment of respect and praise for Mr. Tom T. Tom spent eight hours installing my Gordon Water Systems apparatus, taking exhaustive pains to make sure it was installed correctly the first time. He explained how the system works and how it should be expected to be maintained over the years. At no time during the day did my family or I feel uncomfortable with his presence in the home. He is a true gentlemen and superb technician. A true credit to the GWS family.
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By Diane on 03/30/17
Chad was very professional and provided us with exactly what they promised. No pressure sales, knowledgeable, sincere and installed within a week of contacting them. I highly recommend Gordon.
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