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By Nick H. on 07/15/19
Weve been having issues drinking our water for years now but Ben Roper at Gordon Water Servive fixed us up. No more stomach issues for me or the kids and in fact we drink almost only water now. Water actually tastes like a treat when it is properly filtered, and i ...
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Weve been having issues drinking our water for years now but Ben Roper at Gordon Water Servive fixed us up. No more stomach issues for me or the kids and in fact we drink almost only water now. Water actually tastes like a treat when it is properly filtered, and i dont even like store bought water. These filters are amazing, and Ben was very honest and Knowledgable. He even calls us back after hours. Along with their water, customer service seems to be these guys real expertise!
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By Yue T. on 07/08/19
We had Andrew L. with Gordon Water Systems come out and install our water softener. We're thrilled with the great water quality, but even happier about the level of service. After discovering that the P-trap was missing, he reinstalled one for us, and we were even ...
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We had Andrew L. with Gordon Water Systems come out and install our water softener. We're thrilled with the great water quality, but even happier about the level of service. After discovering that the P-trap was missing, he reinstalled one for us, and we were even able to move the entire system far enough over in our basement to make future remodeling easier. Andrew is approachable and informative. Two thumbs way up, would recommend.
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By Erin C. on 06/07/19
Ben did a fantastic job for us. He was a huge part in keeping together a house deal for us. I know if I call Ben he is always going to be willing to help us come up with a solution!

By Erin C. on 06/06/19
Ben went above and beyond in helping with a water issue at a property we were selling. Would recommend Gordon Water wholeheartedly. They are always willing to go the extra mile!

By Aaron P. on 05/09/19
Gordon Water installed a water softener for us and did a great job. Good product and professional and timely service.

By Shelley F. on 04/27/19
Ben was very helpful in explaining what was going on with our water system. He gave us several options on how we could remedy the problem. He explained everything so we could understand it and make an informed decision. Thanks Ben!

By Mitch p. on 04/22/19
Ben knew his stuff. Not only was very professional but extremely well educated in the science of water. My wife and I were very confident in what he was telling us and the direction we needed to take to have a whole house water system. He went out of his way to be...
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Ben knew his stuff. Not only was very professional but extremely well educated in the science of water. My wife and I were very confident in what he was telling us and the direction we needed to take to have a whole house water system. He went out of his way to be able to meet with us at times that worked in our schedule. We would highly recommend him and his team.
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By Tara A. on 04/20/19
We have been customers of Gordon Water Systems for 6 years now and have always been pleased with the level of care and service we have received! Our most recent water issue was solved quickly and respectfully by Ben Roper. He was professional, courteous and underst...
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We have been customers of Gordon Water Systems for 6 years now and have always been pleased with the level of care and service we have received! Our most recent water issue was solved quickly and respectfully by Ben Roper. He was professional, courteous and understanding. Our issue was resolved very quickly which we truly appreciated!
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By Danielle D. on 04/10/19
Manny Rosa is an incredible agent for Gordon Water Systems. He is friendly and professional, and is a great salesperson. He brought the West Michigan Hispanic Chamber of Commerce a few coffee samples, and before I knew it, we were signed up for water and coffee del...
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Manny Rosa is an incredible agent for Gordon Water Systems. He is friendly and professional, and is a great salesperson. He brought the West Michigan Hispanic Chamber of Commerce a few coffee samples, and before I knew it, we were signed up for water and coffee deliveries because of how blown away we were by the product and all around services provided. Thank you, Manny!
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By Nancy K. on 04/06/19
Gordon Water Systems put our first conditioner in over 30 years ago. Their quality and integrity are still the best in the business. Henry was our salesperson and Joel installed our water softener. Both were knowledgeable and professional. I was very comfortable ha...
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Gordon Water Systems put our first conditioner in over 30 years ago. Their quality and integrity are still the best in the business. Henry was our salesperson and Joel installed our water softener. Both were knowledgeable and professional. I was very comfortable having them in my home.
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By Sam S. on 03/31/19
Henry is not only extremely knowledgeable as a water specialist, but was genuinely concerned about my family’s overall health. He spent extra time explaining the details of my softener system and the ways to remedy any issues I may encounter. Nice guy, very profe...
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Henry is not only extremely knowledgeable as a water specialist, but was genuinely concerned about my family’s overall health. He spent extra time explaining the details of my softener system and the ways to remedy any issues I may encounter. Nice guy, very professional and would recommend him to anyone in need of this service. Gordon Water is lucky to have him as an employee.
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By Ryan V. on 03/06/19
Henry was great!

By Ryan V. on 03/04/19
Henry was great. This guy know so much about water it borders on weird! Highly recommended to anyone who needs a thorough review of their system.

By Rachel H. on 02/18/19
I am so thankful that we had Gordon Water Systems come out to our home in Holland, MI. Ben R. with Gordon was more then knowledgeable. We are first time home buyers who moved into a home with less then ideal well water. Ben gave us options and made suggestions o...
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I am so thankful that we had Gordon Water Systems come out to our home in Holland, MI. Ben R. with Gordon was more then knowledgeable. We are first time home buyers who moved into a home with less then ideal well water. Ben gave us options and made suggestions on what we could do our self's. We now have an idea of what direction to go. He did not pressure us to buy anything. I know that as soon as we decide to add a new water softener system it will be with Gordon Water Systems. So thankful for all the help both Ben and the team has provided.
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By Keith & Christine L. on 02/13/19
Excellent service from the water specialist who came to our home. We are small business owners and had 3 water treatment companies evaluate our water and quote systems. Henry was the most knowledgeable, most thorough, and most confident and trustworthy of the 3 b...
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Excellent service from the water specialist who came to our home. We are small business owners and had 3 water treatment companies evaluate our water and quote systems. Henry was the most knowledgeable, most thorough, and most confident and trustworthy of the 3 by far. The Gordon system wasn't the least expensive, nor the most expensive, but Henry basically made the sale for his company. Excellent overall experience, and we would highly recommend.
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By don s. on 01/24/19
mr tom thome was my installer,was the kind of person i felt very comfortable with letting him into my home.great job, very satisfied!

By don s. on 01/23/19
wow, great job!! very pleased with installation and explaining how every thing works, you will be very lucky if you have him install your new system,also i got the best of the best from gordon water grand rapids and a great deal!

By Ally h. on 12/28/18
(no comment)

By Kirk S. on 12/26/18
Thank you for the great service & installation from Ben R and Tom T from Gordon Water Systems - Grand Rapids. We love our water!!

By Lori H. on 12/18/18
We have very difficult water, which we have tried to improve with three previous water companies. Ben Roper and Tom Thome from Gordon Water went above and beyond to find the system that has worked well for us and to make it fit in our existing space. It took creati...
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We have very difficult water, which we have tried to improve with three previous water companies. Ben Roper and Tom Thome from Gordon Water went above and beyond to find the system that has worked well for us and to make it fit in our existing space. It took creativity and perseverance and we are very happy with the results.
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(616) 776-3800

Select any employee to see all their reviews.

Tom T
20 Years
Rating:
82 total reviews!
Chad K
1 Year
Rating:
41 total reviews!
Henry L
2 Years
Rating:
(20 total reviews)
Zack V
Rating:
(16 total reviews)
Joel H
Rating:
(15 total reviews)
Ben R
Rating:
(15 total reviews)

* Total number of reviews and star-ratings are based on data collected during the time period Gordon Water Systems - Grand Rapids has been using the ReviewBuzz system and may not directly match the data found on each public review site.

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Customer service is always a top priority at Gordon Water Systems - Grand Rapids. Our BBB Membership A+ rating is like a badge of honor as we continuously strive to provide the best experience for our clients.

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Chad K has a 5-Star rating and leads the company in total reviews, making this pro a ReviewBuzz Rockstar!
41 total reviews
Chad likes to provide people with fresh/clean water. Problem solving & creativity. He enjoys to play guitar & drums. Listens to a wide variety of music. Loves spending time with his wife of almost 6 years and his two year old son.
By Tom O. on 09/21/18
Sales rep: Henry, was professional and professionally dressed. Tested water and answered all my questions. He was NOT pushy and allowed me to choose the water softer of my choice. I chose the top of the line with 10 year parts & labor warranty. Only seemed right. S...
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Sales rep: Henry, was professional and professionally dressed. Tested water and answered all my questions. He was NOT pushy and allowed me to choose the water softer of my choice. I chose the top of the line with 10 year parts & labor warranty. Only seemed right. Service Technician: Chad, was professional and professionally dressed. After installation he went over servicing softer and answered all my questions. Upon request he tested water softener for peak performance. Results were perfect. He also cleaned up after installation. You wouldn’t know he was even there, accept the fact that we now have Soft and Clean Water.
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By Colleen L. on 06/19/18
I highly recommend Gordon Water Systems. They have an excellent staff who are very knowledgeable, professional and respectful.

By Colleen L. on 06/19/18
Chad called and let me know he was on his way. He arrived with a smile and went to work right away. Chad is very nice and I felt very comfortable having him in my house. He installed the water softening system and answered all questions. Gordon Water Systems h...
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Chad called and let me know he was on his way. He arrived with a smile and went to work right away. Chad is very nice and I felt very comfortable having him in my house. He installed the water softening system and answered all questions. Gordon Water Systems has excellent and knowledgeable employees ! C. Lonergan
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By Carole C. on 04/23/18
Very happy with my whole house filtration system that Chad K. put in last Thursday. I was previously told he would be here between 9:00 and 10:00 and he was here at 9:32...right on time He was courteous, prompt, efficient and explained how the system worked very well.

By Craig C. on 04/06/18
He did not show up for his appointment. We were called just before he was to arrive.

By Aggie on 02/13/18
Chad K was prompt, professional, knowledgeable, helpful and very polite and pleasant. We will request him again next year to service our water system. Customer service is lacking in so many companies today. Thank you Chad K and Gordon Water for your excellent service.

By Aggie L. on 02/13/18
Chad K was prompt, professional, knowledgeable, helpful and very polite and pleasant. We will request him again next year to service our water system. Customer service is lacking in so many companies today. Thank you Chad K and Gordon Water for your excellent service.

By Mary on 12/09/17
Chad was wonderful while setting up my softener. He told me what I will have to do to maintain my softener.

By Jodie on 11/09/17
Chad was very knowledgeable and walked us through the entire installation and when it came to an option, he asked which I preferred which I thought was great.

By Vic on 09/12/17
Chad K. was super nice, super helpful and did a great job.

By Shirley on 08/22/17
We really appreciated Chad's work ethic and his vast expertise! He was very helpful and we look forward to having him return in the future!

By Joe on 08/14/17
Talked to a couple companies. Ultimately I decided to go with you because we thought Andy and Henry were really personable and knowledgeable. They really knew what they were talking about. I also want to add that they were not in a big rush and they gave me lots of...
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Talked to a couple companies. Ultimately I decided to go with you because we thought Andy and Henry were really personable and knowledgeable. They really knew what they were talking about. I also want to add that they were not in a big rush and they gave me lots of different options. I told them that I was talking to some different companies and they just shared with us the differences in equipment and didn’t talk bad about the other company which I appreciated because that’s what everyone else does. I just really appreciated their honesty and that they just gave me exactly what I needed to make my own decision! Chad did a great job installing as well.
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By Mr. L. on 08/07/17
Chad K. was on time, he was prompt with the installation, and he really did a super job in my opinion. He really made me feel comfortable asking him questions and you know, he’s the face of your company so a good personality matters an awful lot and he has a...
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Chad K. was on time, he was prompt with the installation, and he really did a super job in my opinion. He really made me feel comfortable asking him questions and you know, he’s the face of your company so a good personality matters an awful lot and he has a great one. He is a cut above regarding customer service and he impressed both my wife and I. When people come into your house, you want them to care because it’s your home and it matters and Chad owned the project from beginning to end and treated my house as if it were his own. I have no problem with complaining if there is a problem but I also want to share when people and companies get it right, which Chad did.
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By Bob on 08/04/17
I could not speak more highly of your company as a whole. I was already very happy with the product, but your company’s professionalism, knowledge and customer service just added another layer of excellence. Chad, Tom T, Andy, Henry, and Joel they are just a...
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I could not speak more highly of your company as a whole. I was already very happy with the product, but your company’s professionalism, knowledge and customer service just added another layer of excellence. Chad, Tom T, Andy, Henry, and Joel they are just all spectacular. The copper work that was done on my equipment was truly just incredible work and I am highly, highly satisfied. I would reccomend you with confidence and without reservation! Thank you for calling!
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By Kyle P. on 07/18/17
I just wanted to say thank you for all your help. The system looks good, and that your install technician did an awesome and professional job. He went above and beyond my expectations

By Ann on 05/01/17
Gordon Water Systems has the best service people, hands down. Chad Kohler was patient, informative and helpful on his visit to my home, and I greatly appreciated his professionalism.

By Carol W. on 03/02/17
Chad did a great job!

By Alex D. on 01/24/17
Chad was very thorough with his explanations and he answered all of my questions. He was very knowledgeable.

By Doug D. on 01/20/17
Chad fixed the problem in a timely fashion, would definitely recommend Gordon Water.

By Greg V. on 12/21/16
Chad did a great job, I would definitely recommend your services.
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