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By Virginia W. on 08/13/18
Steve K came to our home September 2017. He installed a new Kinetico Premium Water Plus System in our home. He never knew what a nightmare he was getting into. We had one old system hooked up, and another older one sitting there on the floor. The tangled pipes look...
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Steve K came to our home September 2017. He installed a new Kinetico Premium Water Plus System in our home. He never knew what a nightmare he was getting into. We had one old system hooked up, and another older one sitting there on the floor. The tangled pipes looked like a spider's web. We didn't even know that we would need a new holding tank till he started. But he never gave up he untangle, cut the pipes off and removed the old junk. They delivered a new holding tank for us and in no time, lol I think he would say it took a while. All the new pipes we done and the new drinking and salt Systems were done. We also could now have ice to our fridge. He did a wonderful job. He also hauled off all of that old stuff from the basement. Thank you Steve, sorry that this is so late. I was just going through the paperwork and found that I didn't do it. Virginia Wolfe
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By Fred E. on 08/05/18
Dustin (?) came out for a service call only to find out our carbon filer was not repairable. Nicole came out days later to do an analysis and recommended a unit to solve our water issue. Steve was the one tasked with the installation. He explained what he needed to...
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Dustin (?) came out for a service call only to find out our carbon filer was not repairable. Nicole came out days later to do an analysis and recommended a unit to solve our water issue. Steve was the one tasked with the installation. He explained what he needed to do, what I needed to do for maintenance and all other questions. He was clean and neat with the installation. I am very happy with the service; thats why I've been with Gordon Bros for over 40 years. I do have a requirement that ANYONE who goes to my basement is subject to viewing my HO train display and listen to my what. why. and how this display came about!
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By Kyle C. on 07/27/18
From order to install, great job by the Gordon Bros crew to get my shop a Kinetico system in place. Highly recommend!

By Patty D. on 07/20/18
Steve, my service technician, just left my home after installing my new drinking water filtration system. I must say, I was very impressed with the quality of his work, the knowledge he had about the system, and the efficiency of his installation. It's very rewardi...
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Steve, my service technician, just left my home after installing my new drinking water filtration system. I must say, I was very impressed with the quality of his work, the knowledge he had about the system, and the efficiency of his installation. It's very rewarding to have such a professional to deal with. I was also impressed to have a "Home Depot" person show up to inspect how the appointment was progressing. Thanks Chris!
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By Patty D. on 07/20/18
(no comment)

By Allen H. on 07/04/18
Mark helped clear up an odor issue with our well water. He did a great job!! Steve replaced the pressure tank yesterday. He was very professional and courteous. Thanks!

By Andrew C. on 07/02/18
Gordon Bros. Water has been servicing my equipment since I moved in during 2014. Every time they come out to service or install new equipment they are very professional, thorough and timely. I highly recommend this company.

By Sally h. on 06/06/18
Great job by everyone!

By Randall L. on 05/29/18
Steve arrived on time. He was very pleasant, professional and efficient. Excellent job!

By Jackie & Van T. on 05/29/18
This is a wonderful company to deal with. Sherry was a knowledgeable salesperson with a great personality. Jesse did such a great job doing the installation. Everything was done so neatly and he explained the system well.

By Bill e. on 05/21/18
Gordon brothers good to work with,steve did excellent job, very knowledgeable and friendly

By David H. on 05/16/18
Had the K5 water station installed to my system and very happy with the great tasting water now..Steve was great installing it and explaining all the features, very professional, work well done. THANKS!!

By Teddy k. on 05/02/18
The first service man who come to my house in December was no help. In April, Allen came and he was wonderful and gave me lots of information. Steve came to install my unit and was equally wonderful. Except for the first serviceman, the other two were great.

By David A. on 05/01/18
Steve is true professional and Gordon bros. Lucky to find a employee like Steve. I would recommend him highly to anybody hats off

By Susie W. on 04/24/18
friendly and proficient service

By Susie W. on 04/24/18
Friendly, knowlegable, and proficient service

By Mike S. on 04/14/18
We purchased our Kinetico whole house system, plus R.O. Drinking water system March 2013. This is an investment that has paid for itself with superior water quality and zero maintenance issues, less yearly filter changes. It’s by far one of our best investments ...
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We purchased our Kinetico whole house system, plus R.O. Drinking water system March 2013. This is an investment that has paid for itself with superior water quality and zero maintenance issues, less yearly filter changes. It’s by far one of our best investments we have made. Their system is unique: requires no power, backwashes itself automatically, and you always have quality water on demand.
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By Jason D. on 04/03/18
Stopped in to their showroom in Salem and spoke to Sarah about getting a system installed in our home. She was very helpful and explained that someone would come to our home to provide a water analysis and recommend the best system to fit our needs. Don W came to o...
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Stopped in to their showroom in Salem and spoke to Sarah about getting a system installed in our home. She was very helpful and explained that someone would come to our home to provide a water analysis and recommend the best system to fit our needs. Don W came to our home and was very knowledgeable. He provided all the information we needed to make a decision on which system was best for our home. Made a decision that day and scheduled the installation a week later. Jesse installed the system, taking the extra time to make the system layout orderly. He was very professional and thorough. Highly recommend.
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By Ronald D. on 03/18/18
We met the Gordon Brothers rep first at the Home Show and scheduled an appointment to analyze are water. Don W***** came out the following Wednesday and went through a complete analysis of our city water. He then presented several different options on how to improv...
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We met the Gordon Brothers rep first at the Home Show and scheduled an appointment to analyze are water. Don W***** came out the following Wednesday and went through a complete analysis of our city water. He then presented several different options on how to improve out water. We finally decided on one system but then called him back later in the day to change to the best system that Kinetico offers. The following Thursday Steve their installer came out at 8:30 AM and worked to 2:00 PM installing the whole house softner and drinking water system. From start to finish everything went flawlessly. I highly recommend Gordon Brothers and am please with the improvement of my house water!!
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By Ronald D. on 03/18/18
Steve was our installer of the Gordon Bros. Kinetico water softner and drinking water system. His work was done in a highly professional manner. He installed a very complicated system without hesitation. Steve arrived at 8:30AM and finished at 1:30PM. He never ...
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Steve was our installer of the Gordon Bros. Kinetico water softner and drinking water system. His work was done in a highly professional manner. He installed a very complicated system without hesitation. Steve arrived at 8:30AM and finished at 1:30PM. He never stopped working and cleaned up and took the old softner away with him upon leaving. However, before he left he once again tested the water for softness and solid impurities. All were totally impoved and met our approval. Steve then went over the total operation of the system as well as the Gordon Bros Water Club which will replenish the salt and keep our highly advanced Kinetico system working flawlessly. I will recommend Gordon Bros and Steve to my friends and relatives in the future!
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Select any employee to see all their reviews.

Jesse W
2 Years
Rating:
41 total reviews!
Steve K
Rating:
32 total reviews!
Sarah J
Customer Service Rep.
4 Years
Rating:
(1 total review)
Kevin C
2 Years
Rating:
(15 total reviews)
Doug T
Rating:
(13 total reviews)
Dusten S
Rating:
(9 total reviews)

* Total number of reviews and star-ratings are based on data collected during the time period Gordon Bros. Water has been using the ReviewBuzz system and may not directly match the data found on each public review site.

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